Cyntia A.

Leisure

9.4

/10

Reviewed 4 day(s) ago

First time staying at the Grand Metro Hotel. Booked a Deluxe room, very comfortable. Although the room is small, it is quite comfortable, clean & tidy for 1 person. The hotel staff and security are quite friendly and kind. The hotel is hassle-free, right on the roadside, according to the Wi-Fi pass #NoisyButFun 😁. Next time I want to go on vacation, I think I will come back to this hotel again. Plus, the air is super cool. Good, keep it up.

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P***i

10.0

/10

Reviewed 2 week(s) ago

Highly recommended for family.

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Accommodation's Reply

27 Jul 2026

Hello, thank you for choosing Grand Metro Hotel Punchak as your vacation destination ✨. Your positive review is a great motivation for us to strive even harder to provide the best experience for all our guests. We look forward to seeing you at Grand Metro Hotel Punchak again. We hope to see you on your next vacation 🌿. You can make a room reservation via WhatsApp 08******899. Thank you. Sincerely, Grand Metro Hotel Punchak

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A***i

Leisure

10.0

/10

Reviewed 2 week(s) ago

Always a great place to stay on every vacation. The staff is friendly, the hotel environment and rooms are clean. And thank you for helping me decorate the rooms beautifully. 🙏

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Accommodation's Reply

27 Jul 2026

Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. Your star review motivates us to strive to provide the best experience for all our guests. We sincerely hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

A clean and comfortable hotel with a strategic location, suitable for children's holidays.

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Ms. Surivia, Thank you so much for your valuable review of Grand Metro Hotel Puncak. Your compliments are a great encouragement to us, motivating us to continue providing even better service. We hope to welcome you back to Grand Metro Hotel Puncak again soon! For more information, please contact us via WhatsApp (08-899) 😊

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Puji L.

7.0

/10

Reviewed 2 week(s) ago

I've stayed here many times, but this time I was unlucky. The chair I was sitting on broke because the staff hadn't checked it. The chair was so unfit that I fell and injured my hand, seriously hurting myself with broken glass. To prevent this from happening again, use a chair that's suitable for guests (sturdy).

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Verified Traveler

Staycation

10.0

/10

Reviewed 3 week(s) ago

I had a very pleasant stay here. I'll be back again. Thank you, everyone was very nice and pleasant.

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

With our deepest regards, thank you for sharing your valuable experience at Grand Metro Poon Corner Hotel. Your compliments are a great encouragement to us, motivating us to continue providing the best service. We sincerely hope to welcome you back to Grand Metro Poon Corner Hotel again. We look forward to seeing you soon! For more information, please contact us via WhatsApp (08-899) 😊

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S***o

7.2

/10

Reviewed 3 week(s) ago

There are itchy ants on the floor, the room doesn't have air conditioning so the children are excited and have trouble sleeping even though they are at the top of the right position and the weather is not cool.

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Thank you for taking the time to provide feedback. We apologize for the inconvenience you experienced regarding the ants in your room and the uncomfortable room conditions. We have forwarded your feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for an even better experience. 🙏

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R***a

10.0

/10

Reviewed 3 week(s) ago

The staff is very friendly, the food is delicious, and the view is beautiful. It's really cool at night, but it's a bit noisy because it's on the side of the road. Other than that, it's okay, highly recommended 👍🏻

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Accommodation's Reply

21 Jul 2026

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siti s.

Staycation

10.0

/10

Reviewed 3 week(s) ago

This is my second time staying here. The hotel staff is friendly, the food is delicious, and it makes the kids happy.

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Mr. Siti S., Thank you very much for your valuable review of Grand Metro Hotel Pancak. Your feedback is a great encouragement for us to improve our services. We hope to welcome you back to Grand Metro Hotel Pancak again. If you have any questions, please contact us via WhatsApp (08-899) 😊

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Surya P.

10.0

/10

Reviewed 3 week(s) ago

The staff is friendly and the place is cool and cozy. Even without air conditioning, it's still cool.

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Mr./Ms. Suriya, Thank you for staying at Grand Metropoon Corner Hotel and thank you for your review. Your encouraging words are a great motivation for us and make us strive to always provide the best service. We hope to welcome you back to Grand Metropoon Corner Hotel again. We look forward to seeing you soon! If you have any questions, please contact us via WhatsApp (08-899) 😊

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Mas M. S.

10.0

/10

Reviewed 3 week(s) ago

Always impressive, been there 4 times but never get bored 🥰😘

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Accommodation's Reply

21 Jul 2026

Hello! Thank you for your valuable feedback about Grand Metro Hotel Puncak. Your compliments are a great encouragement to us, motivating us to continue providing the best service. We hope to welcome you back to Grand Metro Hotel Puncak again soon! For more information, please contact us via WhatsApp (08-899) 😊

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Silvia F.

9.7

/10

Reviewed 4 week(s) ago

I really like it.. It's just a bit noisy because it's located right on the side of the road and on a slight incline 😂

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2 people find it helpful

Accommodation's Reply

10 Jul 2026

Dear Ms. Surivia, Thank you so much for your valuable review of Grand Metro Hotel Puncak. Your compliments are a great encouragement for us to continue providing even better service. We hope to welcome you back to Grand Metro Hotel Puncak again soon! For more information, please contact us via WhatsApp (08*****899) 😊

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Aji B. P.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The hotel is cool and pleasant. Wi-Fi is smooth. Staff and security are friendly. It's best to bring an extra blanket because the cold can penetrate the hotel blankets.

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1 people find it helpful

Accommodation's Reply

10 Jul 2026

Thank you for taking the time to write a review and share your experience staying at Grand Metro Hotel Puncak. We are delighted to hear that you enjoyed the cool atmosphere, the seamless Wi-Fi connection, and the friendliness of our entire team, including the staff and security personnel. We were happy to provide extra blankets to make you feel more comfortable during your stay. Your positive feedback encourages us to continue striving for the best service. We hope to welcome you back to Grand Metro Hotel Puncak next time! See you soon! 😊

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monica p.

Leisure

10.0

/10

Reviewed 4 week(s) ago

I highly recommend staying at this hotel. The staff, the room, and the breakfast were all excellent ❣️⭐⭐⭐⭐⭐

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1 people find it helpful

Accommodation's Reply

10 Jul 2026

Dear Monica, Thank you so much for your valuable review of Grand Metro Hotel Puncak. Your compliments are a great encouragement to us, motivating us to continue providing even better service. We hope to welcome you back to Grand Metro Hotel Puncak again soon! We look forward to seeing you! If you have any questions, please contact us via WhatsApp (08*****899) 😊

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Iwan R.

10.0

/10

Reviewed 4 week(s) ago

It seems good, but unfortunately there is an obstacle that it cannot reach the place on time.

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Accommodation's Reply

10 Jul 2026

Dear Ms./Mrs. Lee Wang, Thank you so much for your valuable review of Grand Metro Puncak Hotel. Your compliments are a great encouragement to us to continuously improve the quality of our services. We hope to welcome you back to Grand Metro Puncak Hotel again. We look forward to seeing you soon! If you have any questions, please contact us via WhatsApp (08*****899) 😊

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Nawang P. A.

Leisure

9.7

/10

Reviewed 4 week(s) ago

You have to try the risol, it's really great

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1 people find it helpful

Accommodation's Reply

10 Jul 2026

Hello Ms. Navan, Thank you so much for your valuable review of Grand Metro Puncak Hotel. Your feedback is a great encouragement for us to continue striving to provide even better service. We hope to welcome you back to Grand Metro Puncak Hotel in the future. We look forward to your next visit! For more information, please contact us via WhatsApp (08*****899) 😊

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pandu s.

10.0

/10

Reviewed 4 week(s) ago

Suggestions include providing air conditioning or a fan. The TV can be upgraded to a smart TV so it can support Netflix, and don't forget to provide a refrigerator. And lastly, don't put the mattresses together 😭. That's it; the rest is fine.

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2 people find it helpful

Accommodation's Reply

10 Jul 2026

Hello Ms. Pandu, Thank you for sharing your experience staying at Grand Metro Hotel Puncak in your review. Our Superior rooms are designed for your comfort and feature both king-size and twin beds. Your compliments are a great encouragement for us to further improve our services. We hope to welcome you back to Grand Metro Hotel Puncak again. We look forward to your next visit! For more information, please contact us via WhatsApp (08*****899) 😊

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F***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, and the rooms are clean and spacious. A small suggestion for the elevator buttons in the lobby should be to change them to L, not G, to avoid confusion. Overall, it's good, as I often stay here when I go to Puncak 🥰

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2 people find it helpful

Accommodation's Reply

10 Jul 2026

Hello! Thank you so much for your valuable review of Grand Metropoon Corner Hotel. Your compliments are a great encouragement to us, and we are committed to providing the best service ever. We hope to welcome you back to Grand Metropoon Corner Hotel again soon! For more information, please contact us via WhatsApp (08*****899) 😊

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MUHAMMAD I.

Staycation

9.7

/10

Reviewed 5 week(s) ago

The rooms are comfortable, clean, and tidy. Recommended for those vacationing in the Puncak area. Best...

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Accommodation's Reply

10 Jul 2026

Dear Mr. Muhammad and Ms. Srivia, Thank you very much for staying at Grand Metro Hotel Puncak and for taking the time to share your valuable feedback. Your encouraging words are a great motivation for us to improve our services. We hope to welcome you back to Grand Metro Hotel Puncak again. We look forward to seeing you soon. If you have any questions, please contact us via WhatsApp (08*****899) 😊

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Yulia N.

Leisure

9.4

/10

Reviewed 5 week(s) ago

The staff is friendly, the rooms are clean, and the capcay is delicious. As the motto suggests, it's noisy but fun.

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1 people find it helpful

Accommodation's Reply

10 Jul 2026

Dear Ms. Yulia N., Thank you so much for your valuable review of Grand Metro Hotel Pancak. Your compliments are a great encouragement to us in further improving our services. We hope to welcome you back to Grand Metro Hotel Pancak again. We look forward to seeing you soon! For more information, please contact us via WhatsApp (08*****899) 😊

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Grand Metro Hotel Puncak

Overall Ratings & Reviews Grand Metro Hotel Puncak

9.0

8.8

8.9

8.9

9.0

Traveler Reviews Grand Metro Hotel Puncak