elsa m.

Leisure

9.7

/10

Reviewed 4 day(s) ago

The location is on the roadside, the best price, close to tourist attractions, the service is good, the food choices are not overpriced.

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1 people find it helpful

Accommodation's Reply

08 Jun 2026

Thank you so much for your review and 9.7-star rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Sincerely, Grand Metro Hotel Puncak.

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Aa Kiki

10.0

/10

Reviewed 5 day(s) ago

Highly recommended, check-in is flexible but there is a fee.

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HADI S.

10.0

/10

Reviewed 1 week(s) ago

The hotel staff is friendly, and the location is easy to reach.

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Accommodation's Reply

06 Jun 2026

Dear Mr. Hadi S., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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Achmad D.

9.1

/10

Reviewed 1 week(s) ago

Nice location & good breakfast.

1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Mr. Achmad D., Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next vacation 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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Vivi A.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Good, good. Everything, service and cleanliness.

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Accommodation's Reply

06 Jun 2026

Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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R***l

Staycation

7.0

/10

Reviewed 3 week(s) ago

We couldn't sleep last night because the traffic noise was so loud in deluxe room 303. Soundproof windows or earplugs should have been provided to ensure a good night's sleep. I tried to contact the front desk at 1 a.m. to change rooms, but they didn't respond well and didn't apologize. Hopefully, other guests looking for a good night's rest will consider this before they're disappointed.

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2 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We apologize for any inconvenience you may have experienced due to noise from vehicles outside your room, which may have disturbed your rest. We understand that a comfortable night's sleep is one of the most important aspects of your stay. Your feedback regarding soundproofing and your experience in reporting your complaint to our team has been recorded and will be used as feedback to improve our services in the future. We apologize if our response did not meet your expectations. Thank you for your interest and feedback. We hope to provide you with a better experience on your next stay. Sincerely, The Management Team, Grand Metro Hotel Puncak

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Rusy D.

Leisure

10.0

/10

Reviewed 3 week(s) ago

Very comfortable, the food is also delicious.

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1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Ms. Rusy D., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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A***i

Staycation

10.0

/10

Reviewed 3 week(s) ago

Family favorite hotel... Friendly staff... Clean rooms... Top notch

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Accommodation's Reply

06 Jun 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you again on your next holiday. 🌿 You can book your room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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B***a

Leisure

9.1

/10

Reviewed 4 week(s) ago

The staff was very friendly! The hotel ambience [is] really nice and calming

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Accommodation's Reply

06 Jun 2026

Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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S***i

9.7

/10

Reviewed 4 week(s) ago

Awesome... Classy in its star, as soon as you enter the room the first impression is immediately fragrant, the sheets & pillowcases are clean and fragrant, the bathroom is clean and not slippery, the towels are clean and fragrant. And the hotel appreciates providing a prayer mat for prayer, a small thing that looks simple but meaningful❤️, thankkkks a lot for Grand Metro Hotel Puncak. Even though it doesn't use AC, no problem, at night the room is very cool. The downside: there is the noise of cars passing by because the hotel is on the side of the road and is not soundproof, the wifi is connected but can't get a signal. Hopefully it can be fixed. According to the jargon, "noisy but fun". Maybe someday the jargon can be "even more fun if it's not noisy"...🤗 for other things so far so good. The swimming pool is also clean, the food is delicious and varied. Maintain it for the good things. And improve the quality for things that are still lacking. Continued success Grand Metro Hotel Puncak.

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Accommodation's Reply

06 Jun 2026

Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.7-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Rusy D.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The atmosphere is comfortable, the location is strategic, I have been here 4 times and always want to come back to this hotel.

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1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Mr. Russi D., Thank you for your review and your trust in Grand Metro Hotel Puncak. We are delighted to know that you felt comfortable during your stay and have chosen our hotel for the fourth time. Your appreciation for the hotel's atmosphere and excellent location motivates us to continue striving for the best service. We hope to welcome you back again on your next stay to create even more memorable experiences. Sincerely, The Management Team, Grand Metro Hotel Puncak

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Syapril

10.0

/10

Reviewed 4 week(s) ago

definitely a great recommendation

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Accommodation's Reply

06 Jun 2026

Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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C***p

10.0

/10

Reviewed 5 week(s) ago

Friendly service, all facilities ok

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Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our friendly service. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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I***a

7.8

/10

Reviewed 5 week(s) ago

The first hotel that surprised me because it doesn't use AC 😂. The room was given toiletries and was pretty clean, the TV was still an old-fashioned TV, not Android. Anyway, because it doesn't use AC, there were a lot of small bugs on the pillow, please vacuum it. The Wi-Fi was slow. The location was on a very extreme street, aka dangerous, it was difficult to cross because of the loud passing vehicles. You wouldn't sleep well because the sound of automatic vehicles penetrated, which meant you had to open the windows to get air. In terms of service, the staff was good, helpful, and informative, but the security guard was a bit lacking because it was raining heavily when we arrived, but he didn't seem to want to lend me an umbrella.

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4 people find it helpful

Accommodation's Reply

12 May 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the room without air conditioning, we would like to clarify that our rooms are designed to receive cool mountain air. However, we are deeply saddened by your complaints about the cleanliness of the pillow area and the presence of small insects, which certainly reduced your comfort. We immediately followed up on this with our housekeeping team to ensure thorough cleaning and regular inspections. We apologize for the WiFi connectivity issues, noise from the main road, and any safety concerns during the rainy season. These are important concerns for us, as comfort and friendly service are our top priorities, and we always strive to do so. Furthermore, we appreciate your appreciation of the friendliness and assistance of our staff during your stay. This motivates our team to continue providing even better service. Your feedback is invaluable for our future evaluations and improvements. We hope to have the opportunity to welcome you back for another comfortable and memorable stay. Sincerely, Reza Pahlevi, Hotel Manager

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M***a

10.0

/10

Reviewed 5 week(s) ago

I want to come here again, I'm very satisfied

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Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our place and want to visit us again. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Melisa Y. S.

8.5

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, the food is also delicious.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. ✨ We are delighted that you enjoyed our property, our friendly staff, and your feedback on our food. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next vacation. 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Rima M.

Leisure

9.4

/10

Reviewed 5 week(s) ago

Access is close to the road but not so noisy, still safe, the food is also okay, the room is very cool even though it doesn't have AC, the room is also neat and clean, the toilet is also clean, but the water heater takes a while to warm up.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello Rima, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you enjoyed our comfortable accommodation. We apologize for the slow heating issue. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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rahmi N.

Staycation

9.1

/10

Reviewed 5 week(s) ago

Staying here is honestly worth it for a 3-star hotel, the food is the best, the champion 👍🏻 but it's a shame the wifi is a bit slow, maybe because there are lots of visitors using it too.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello Mr. Rahmi, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. ✨ We are very pleased that you enjoyed our comfortable accommodation. We apologize for the slow Wi-Fi speed and will use this feedback to improve our service. Your positive review encourages us to continue developing the best service for all our guests. We hope to welcome you again on your next vacation. 🌿 You can book a room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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S***i

8.8

/10

Reviewed 6 week(s) ago

The staff is nice and friendly.. the air is very cool.

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Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our comfortable accommodations. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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F***a

10.0

/10

Reviewed 6 week(s) ago

Overall... The best dech.. Keep up all the good reviews.

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1 people find it helpful

Accommodation's Reply

12 May 2026

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Grand Metro Hotel Puncak

Overall Ratings & Reviews Grand Metro Hotel Puncak

8.9

8.8

8.8

8.9

9.0

Traveler Reviews Grand Metro Hotel Puncak