How many rooms are available at Grand Metro Hotel Puncak?

Grand Metro Hotel Puncak has 45 rooms in total.

Does Grand Metro Hotel Puncak provide parking?

Yes, Grand Metro Hotel Puncak provides parking. Please confirm details directly with the hotel.

Does Grand Metro Hotel Puncak have a swimming pool?

Yes, a swimming pool is available at Grand Metro Hotel Puncak.

Does Grand Metro Hotel Puncak provide early check-in?

Yes, early check-in is available at Grand Metro Hotel Puncak, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Grand Metro Hotel Puncak?

Grand Metro Hotel Puncak is well-known for its Service and Facilites, Cleanliness, Location, as reviewed by verified Traveloka guests.

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Grand Metro Hotel Puncak

Name: Grand Metro Hotel Puncak
Address: Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253, Jalan Raya Puncak KM. 88, Jawa Barat, 43253, Indonesia
Rating: 8.8

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Preferred Partner

No. 5 in Hotel with Mountain View in Puncak

8.8

/10

Very Good

3,308 reviews

What Guests Say About Their Stay

Staff Friendliness (291)

Taste (242)

Ambiance (234)

Hotel Area (226)

B***a

8.8

/ 10

Staying at this hotel felt different from the usual. The modern room design concept with minimalist touches created a comfortable and serene atmosphere. What I loved most was the hotel's rooftop area, which offers stunning city views, especially at night. The staff was very helpful and responsive. Even when I asked for an extra pillow, it was delivered to my room within minutes. Small details like these make my stay even more memorable. Furthermore, the hotel's tranquil atmosphere is perfect for staycations or business trips. This hotel truly provides a comfortable and memorable stay.

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W***n

10.0

/ 10

I highly recommend staying here. The location is strategically located near the main road. The food is pretty good, everything is delicious. When I stayed here during Eid al-Fitr, they had rendang, and my wife said it was delicious. My son also enjoyed the chicken opor and chicken semur, which I enjoyed with gusto. Thank you, Hotel Grand Metro Puncak.

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Muhammad R.

10.0

/ 10

Check-in at 11 PM was well-serviced from the entrance to the front of the room. The room was cool and quiet, and we recommend choosing a room overlooking the pool. The breakfast menu was varied and delicious. 9/10

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Helva R.

8.5

/ 10

The staff is friendly, the room smells good, you can get an amazing sunrise, the breakfast is delicious

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Y***n

8.5

/ 10

the location is easy to reach. the hotel staff are friendly. the taste of food is good. and what I loved is there is live music at night. so u still can enjoy the vacation if u can't go out of hotel. my family n I love to stay in this hotel.

In the Area

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Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Tasty Breakfast

Minimalist Design

Staying at Grand Metro Hotel Puncak is a good choice when you are visiting Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Grand Metro Hotel Puncak

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What's around Grand Metro Hotel Puncak

Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

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Discover More About Grand Metro Hotel Puncak

Location

Staying at Grand Metro Hotel Puncak is a good choice when you are visiting Cipanas.

About Grand Metro Hotel Puncak

Not only located within easy reach of various places of interests for your adventure, but staying at Grand Metro Hotel Puncak will also give you a pleasant stay.

Grand Metro Hotel Puncak is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Grand Metro Hotel Puncak is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Grand Metro Hotel Puncak provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Grand Metro Hotel Puncak is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Grand Metro Hotel Puncak, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Metro Hotel Puncak.

If you plan to have a long-term stay, staying at Grand Metro Hotel Puncak is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Metro Hotel Puncak is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Metro Hotel Puncak.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Metro Hotel Puncak exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Metro Hotel Puncak is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Grand Metro Hotel Puncak is the right place to stay.

All facilities in Grand Metro Hotel Puncak

Bar, Cafe and Lounge

Swimming Pool

Functional Hall

Lobby

Accommodation Services

Food and Drinks

A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast (surcharge)
Buffet dinner
Buffet lunch
Dining area
Fullboard with drinks
Gala dinner
Free breakfast
Snacks

Public Facilities

Parking
Coffee/tea in lobby
Early check-in
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

General

Ballroom
Banquet
Family room
Fireplace in lobby
Heater
Swimming pool
Rooftop terrace
Smoking area
Smoke-free
Terrace

Hotel Services

Concierge
Early Check-in
Express check-in
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service

Things to Do

Garden
Outdoor pool
Pool sun loungers
Sun loungers

In-room Facilities

Desk
Shower
TV

Business Facilities

Meeting facilities
Projector

Family-friendly Facilities

Children pool

Transportation

Secure parking

Connectivity

Free WiFi

Accessibilty

Wheelchair accessible

Accommodation Policy & General Information in Grand Metro Hotel Puncak

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Spa closed temporarily from 1-7-2025 to 31-12-2026.

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Metro Hotel Puncak	45
Number of floors in Grand Metro Hotel Puncak	4
Another facilities in Grand Metro Hotel Puncak	A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked question in Grand Metro Hotel Puncak

What are available facilities at Grand Metro Hotel Puncak?

There are top facilites at Grand Metro Hotel Puncak such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Metro Hotel Puncak?

The standard check-in time at Grand Metro Hotel Puncak is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Metro Hotel Puncak provide breakfast?

Yes, Grand Metro Hotel Puncak provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Metro Hotel Puncak?

Grand Metro Hotel Puncak is a 3.0-star hotel.

How many floors does Grand Metro Hotel Puncak have?

Grand Metro Hotel Puncak has 4 floors.

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More Reviews from Other Guests in Grand Metro Hotel Puncak

Overall Ratings & Reviews Grand Metro Hotel Puncak

Traveloka (3,308)

8.8

Very Good

From 3,308 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about Grand Metro Hotel Puncak

All

Staff Friendliness (246)

Taste (215)

Ambiance (205)

Hotel Area (196)

Bedroom (194)

Bathroom (183)

Variety (169)

Accessibility (166)

Family Friendly (159)

In-house Restaurant (156)

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Traveler Reviews Grand Metro Hotel Puncak

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Customer reviews

elsa m.

Leisure

9.7

/10

Reviewed 4 day(s) ago

The location is on the roadside, the best price, close to tourist attractions, the service is good, the food choices are not overpriced.

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1 people find it helpful

Accommodation's Reply

08 Jun 2026

Thank you so much for your review and 9.7-star rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Sincerely, Grand Metro Hotel Puncak.

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Aa Kiki

10.0

/10

Reviewed 5 day(s) ago

Highly recommended, check-in is flexible but there is a fee.

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HADI S.

10.0

/10

Reviewed 1 week(s) ago

The hotel staff is friendly, and the location is easy to reach.

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Accommodation's Reply

06 Jun 2026

Dear Mr. Hadi S., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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Achmad D.

9.1

/10

Reviewed 1 week(s) ago

Nice location & good breakfast.

1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Mr. Achmad D., Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next vacation 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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Vivi A.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Good, good. Everything, service and cleanliness.

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Accommodation's Reply

06 Jun 2026

Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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R***l

Staycation

7.0

/10

Reviewed 3 week(s) ago

We couldn't sleep last night because the traffic noise was so loud in deluxe room 303. Soundproof windows or earplugs should have been provided to ensure a good night's sleep. I tried to contact the front desk at 1 a.m. to change rooms, but they didn't respond well and didn't apologize. Hopefully, other guests looking for a good night's rest will consider this before they're disappointed.

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2 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We apologize for any inconvenience you may have experienced due to noise from vehicles outside your room, which may have disturbed your rest. We understand that a comfortable night's sleep is one of the most important aspects of your stay. Your feedback regarding soundproofing and your experience in reporting your complaint to our team has been recorded and will be used as feedback to improve our services in the future. We apologize if our response did not meet your expectations. Thank you for your interest and feedback. We hope to provide you with a better experience on your next stay. Sincerely, The Management Team, Grand Metro Hotel Puncak

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Rusy D.

Leisure

10.0

/10

Reviewed 3 week(s) ago

Very comfortable, the food is also delicious.

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1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Ms. Rusy D., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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A***i

Staycation

10.0

/10

Reviewed 3 week(s) ago

Family favorite hotel... Friendly staff... Clean rooms... Top notch

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Accommodation's Reply

06 Jun 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you again on your next holiday. 🌿 You can book your room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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B***a

Leisure

9.1

/10

Reviewed 3 week(s) ago

The staff was very friendly! The hotel ambience [is] really nice and calming

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Accommodation's Reply

06 Jun 2026

Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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S***i

9.7

/10

Reviewed 4 week(s) ago

Awesome... Classy in its star, as soon as you enter the room the first impression is immediately fragrant, the sheets & pillowcases are clean and fragrant, the bathroom is clean and not slippery, the towels are clean and fragrant. And the hotel appreciates providing a prayer mat for prayer, a small thing that looks simple but meaningful❤️, thankkkks a lot for Grand Metro Hotel Puncak. Even though it doesn't use AC, no problem, at night the room is very cool. The downside: there is the noise of cars passing by because the hotel is on the side of the road and is not soundproof, the wifi is connected but can't get a signal. Hopefully it can be fixed. According to the jargon, "noisy but fun". Maybe someday the jargon can be "even more fun if it's not noisy"...🤗 for other things so far so good. The swimming pool is also clean, the food is delicious and varied. Maintain it for the good things. And improve the quality for things that are still lacking. Continued success Grand Metro Hotel Puncak.

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Accommodation's Reply

06 Jun 2026

Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.7-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Rusy D.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The atmosphere is comfortable, the location is strategic, I have been here 4 times and always want to come back to this hotel.

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1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Mr. Russi D., Thank you for your review and your trust in Grand Metro Hotel Puncak. We are delighted to know that you felt comfortable during your stay and have chosen our hotel for the fourth time. Your appreciation for the hotel's atmosphere and excellent location motivates us to continue striving for the best service. We hope to welcome you back again on your next stay to create even more memorable experiences. Sincerely, The Management Team, Grand Metro Hotel Puncak

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Syapril

10.0

/10

Reviewed 4 week(s) ago

definitely a great recommendation

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Accommodation's Reply

06 Jun 2026

Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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C***p

10.0

/10

Reviewed 5 week(s) ago

Friendly service, all facilities ok

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Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our friendly service. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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I***a

7.8

/10

Reviewed 5 week(s) ago

The first hotel that surprised me because it doesn't use AC 😂. The room was given toiletries and was pretty clean, the TV was still an old-fashioned TV, not Android. Anyway, because it doesn't use AC, there were a lot of small bugs on the pillow, please vacuum it. The Wi-Fi was slow. The location was on a very extreme street, aka dangerous, it was difficult to cross because of the loud passing vehicles. You wouldn't sleep well because the sound of automatic vehicles penetrated, which meant you had to open the windows to get air. In terms of service, the staff was good, helpful, and informative, but the security guard was a bit lacking because it was raining heavily when we arrived, but he didn't seem to want to lend me an umbrella.

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4 people find it helpful

Accommodation's Reply

12 May 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the room without air conditioning, we would like to clarify that our rooms are designed to receive cool mountain air. However, we are deeply saddened by your complaints about the cleanliness of the pillow area and the presence of small insects, which certainly reduced your comfort. We immediately followed up on this with our housekeeping team to ensure thorough cleaning and regular inspections. We apologize for the WiFi connectivity issues, noise from the main road, and any safety concerns during the rainy season. These are important concerns for us, as comfort and friendly service are our top priorities, and we always strive to do so. Furthermore, we appreciate your appreciation of the friendliness and assistance of our staff during your stay. This motivates our team to continue providing even better service. Your feedback is invaluable for our future evaluations and improvements. We hope to have the opportunity to welcome you back for another comfortable and memorable stay. Sincerely, Reza Pahlevi, Hotel Manager

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M***a

10.0

/10

Reviewed 5 week(s) ago

I want to come here again, I'm very satisfied

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Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our place and want to visit us again. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Melisa Y. S.

8.5

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, the food is also delicious.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. ✨ We are delighted that you enjoyed our property, our friendly staff, and your feedback on our food. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next vacation. 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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Rima M.

Leisure

9.4

/10

Reviewed 5 week(s) ago

Access is close to the road but not so noisy, still safe, the food is also okay, the room is very cool even though it doesn't have AC, the room is also neat and clean, the toilet is also clean, but the water heater takes a while to warm up.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello Rima, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you enjoyed our comfortable accommodation. We apologize for the slow heating issue. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak

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rahmi N.

Staycation

9.1

/10

Reviewed 5 week(s) ago

Staying here is honestly worth it for a 3-star hotel, the food is the best, the champion 👍🏻 but it's a shame the wifi is a bit slow, maybe because there are lots of visitors using it too.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello Mr. Rahmi, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. ✨ We are very pleased that you enjoyed our comfortable accommodation. We apologize for the slow Wi-Fi speed and will use this feedback to improve our service. Your positive review encourages us to continue developing the best service for all our guests. We hope to welcome you again on your next vacation. 🌿 You can book a room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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S***i

8.8

/10

Reviewed 6 week(s) ago

The staff is nice and friendly.. the air is very cool.

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Accommodation's Reply

12 May 2026

Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our comfortable accommodations. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak

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F***a

10.0

/10

Reviewed 6 week(s) ago

Overall... The best dech.. Keep up all the good reviews.

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1 people find it helpful

Accommodation's Reply

12 May 2026

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.