Kigali Serena Hotel

Explore Kigali Serena Hotel
9.2
Exceptional
From 188 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.4

Traveler Reviews Kigali Serena Hotel

Number of reviews per page
20
40
Top reviews
Thomas
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great place with a great location and good pool area. Good breakfast and the service is good allover
Agatha
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes
STEFAN
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Property and room a little dated TV did not work Staff very friendly Very good breakfast
James
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent
Jerome
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Mark
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice large pool, great breakfast and attentive staff.
Jerome
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Peder
icon-with Partner
with Partner
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
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Ntunga
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent customer service
Sosan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Afonso Mario
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Please heat the pool
Oscar
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff were courteous and the room was very clean.
Chirag
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great stay with lovely views
Omar
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

10/10
Jason
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

good
Domenico
icon-Business
Business
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

No time for that
Gerard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent in all respects all the staff are lovely well done
Linda
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Nadine
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Nice
John
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Gym
Number of reviews per page
20
40