Does Kigali Serena Hotel provide airport transfer?

Yes, Kigali Serena Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Kigali Serena Hotel?

Kigali Serena Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Kigali Serena Hotel

Name: Kigali Serena Hotel
Address: KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250, KN 3 Avenue, Kigali, Rwanda, Kigali City, 250, Rwanda
Rating: 9.2

Hotels

9.2

/10

Exceptional

188 reviews

What Guests Say About Their Stay

Thomas

10.0

/ 10

Great place with a great location and good pool area. Good breakfast and the service is good allover

Jerome

10.0

/ 10

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.

Jerome

10.0

/ 10

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.

In the Area

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KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Elevator

Near Ntarama Church

Available Room Types in Kigali Serena Hotel

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What's around Kigali Serena Hotel

KN 3 Avenue, Kigali, Rwanda, Kiyovu, Nyarugenge, Kigali City, Rwanda, 250

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Discover More About Kigali Serena Hotel

General

Near Ntarama Church

Location

A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This luxury hotel is 1.2 mi (1.9 km) from Ntarama Church and 1.7 mi (2.7 km) from Club Rafiki.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Union Trade Center - 1.6 km / 1 mi
Ntarama Church - 1.7 km / 1.1 mi
Kandt House Museum of Natural History - 2 km / 1.2 mi
Club Rafiki - 2.1 km / 1.3 mi
Ryi'nyamirambo Market - 2.8 km / 1.7 mi
Gikondo Market - 3.5 km / 2.2 mi
Nyamirambo Stadium - 3.6 km / 2.2 mi
Niyo Arts Center - 4.7 km / 2.9 mi
Talking Through Art - 4.7 km / 2.9 mi
Kigali Business Centre - 4.9 km / 3 mi
Kigali Heights - 6.4 km / 4 mi
Fazenda Sengha Recreation Center - 6.5 km / 4.1 mi
Inema Art Center - 6.6 km / 4.1 mi
Kigali Convention Centre - 6.6 km / 4.1 mi
University of Kigali - 6.7 km / 4.1 mi

The preferred airport for Kigali Serena Hotel is Kigali (KGL-Kigali Intl.) - 12.1 km / 7.5 mi

Facilities

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining

Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.

Rooms

Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.

All facilities in Kigali Serena Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Laundry service
Express check-in
Wedding service
Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Things to Do

Spa
Outdoor pool
Garden
Sauna
Steam room

Public Facilities

Smoke-free area
Safety deposit box
Coffee shop
Elevator

General

Banquet
Parking
Terrace

Accessibilty

Accessible bathroom
Accessible parking
Wheelchair accessible

Business Facilities

Meeting rooms
Business facilities
Business center

Transportation

Limo or town car service
Airport transfer

Food and Drinks

Poolside bar
Snack bar

Nearby Facilities

Gift shop
Hair salon

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Kids and Pets

Babysitting

Connectivity

Free WiFi

Accommodation Policy & General Information in Kigali Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

14:00 - 00:00

Check-out:

Before 11:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 00:00 - to 11:00
Available rooms at Kigali Serena Hotel	148
Number of floors in Kigali Serena Hotel	5
Another facilities in Kigali Serena Hotel	Laundry service, Express check-in, Wedding service, Luggage storage, Express check-out

Frequently asked question in Kigali Serena Hotel

What are available facilities at Kigali Serena Hotel?

There are top facilites at Kigali Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Kigali Serena Hotel?

The standard check-in time at Kigali Serena Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00

What is the star rating of Kigali Serena Hotel?

Kigali Serena Hotel is a 5.0-star hotel.

How many floors does Kigali Serena Hotel have?

Kigali Serena Hotel has 5 floors.

How many rooms are available at Kigali Serena Hotel?

Kigali Serena Hotel has 148 rooms in total.

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More Reviews from Other Guests in Kigali Serena Hotel

Overall Ratings & Reviews Kigali Serena Hotel

Other sources (188)

9.2

Exceptional

From 188 reviews

Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.4

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Traveler Reviews Kigali Serena Hotel

Number of reviews per page

Top reviews

Thomas

with Partner

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Great place with a great location and good pool area. Good breakfast and the service is good allover

Agatha

with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Yes

STEFAN

6.0

/10

Reviewed 19 week(s) ago

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

Ntunga

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Excellent customer service

Sosan

Leisure Family

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works

Afonso Mario

Business

8.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Please heat the pool

Oscar

Business and Leisure with Partner

8.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

The staff were courteous and the room was very clean.

Chirag

10.0

/10

Reviewed 32 week(s) ago

Excellent in all respects all the staff are lovely well done

Linda

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Nadine

8.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Nice

John

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Gym

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.