I have visited Da Nang several times and stayed here. Last time I was quite satisfied with the hotel's service and rooms so I came back. But this time was too BAD!
The room was not arranged according to the room type I booked, I had to change rooms 3 times. When I changed rooms for guests, the light bulbs were broken, when I asked, "I live down here, I don't know". I went out so I called to say I would check out late, they confirmed ok. When I came back, I called the desk again to say one more time but while I was still in the room, they took the key and opened the door.