The Imperial Hotel

Explore The Imperial Hotel

Overall Ratings & Reviews The Imperial Hotel

Traveloka (777)
Other sources (1,001)
8.0
Very Good
From 777 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.3

Location

8.9

Service and Facilites

7.8

People often mention about The Imperial Hotel
All
Bedroom (16)
Distance to City Center (15)
Bathroom (13)
Accessibility (12)
Ambiance (10)
Staff Friendliness (9)
Room Space (8)
Soundproof (8)
Hotel Area (8)
Surroundings (7)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Imperial Hotel

Number of reviews per page
20
40
Customer reviews
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Bad, staff wouldn't answer calls. The room was very old and dirty and dusty. During my three-night stay, the room wasn't cleaned. The power outlet wouldn't work, and the hot water kettle wasn't clean. The only good thing was the strategic location. I came on National Day and could see the fireworks from my room window.
Translated by Google Icon
See original
Find this review helpful?
N***y
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
The Wi-Fi was dead, the bed wasn't made, the floor was sticky, and the mattress was hard. The only good thing about this hotel was its prime location. The receptionist had already received my purchase at 10 a.m., but when I asked, they just disappeared. The staff finally arrived that night.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Putu R. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location is very strategic, even though the price is expensive, it doesn't match the room, but for comfort, it's okay 😇🙏🏻. Thank you.
Translated by Google Icon
See original
Find this review helpful?
vika i.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
The location is definitely the best part of this hotel — very convenient and close to everything. I also really appreciated that they allowed us to check in early, which was very helpful. However, the cleanliness of the room was quite disappointing. The room was very dusty and had a strong damp/musty smell. The AC was noisy and looked dirty, while the curtains were visibly very dusty, dirty, and damaged. Overall, the room felt humid and not properly maintained. Great location and helpful early check-in, but the cleanliness and room maintenance really need significant improvement.
Read More
Find this review helpful?
C***g
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 6 week(s) ago
Just a cheap hotel. Cockroaches. Food left in the hallway and not collected regularly.
Find this review helpful?
E***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
I like staying here because the location is convenient for getting around and there are several halal food places so it's safe.
Translated by Google Icon
See original
Find this review helpful?
K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 12 week(s) ago
The hotel's location is excellent. The only downside is that the room and bathroom had an unpleasant odor.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
Great, even though there was a noisy visitor in the next room, the staff service was safe, responded quickly to resolve the issue, and were quick to provide the required service.
Translated by Google Icon
See original
1 people find it helpful
V***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Located next to Chungking Mansion, Tsim Sha Tsui station, bus stops, and many other amenities. The central location offers easy access to transportation, shopping, and dining. The rooms are clean, although I didn't see any housekeeping service. The furniture is a bit old, but the electronic appliances work well. The staff are polite and friendly. Check-in and check-out are quick and easy. Luggage storage is available.
Read More
Translated by Google Icon
See original
Find this review helpful?
Jureepat K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The location was very convenient, but the room might have a slightly musty smell.
Translated by Google Icon
See original
Find this review helpful?
Joni K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 21 week(s) ago
Old hotel, rooms not cleaned.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 21 week(s) ago
See more detailed reviews from some hotel users. Sometimes the photos displayed don't reflect the price and the actual situation. I had already booked two deluxe rooms for 6 days and 5 nights in May 2026.
Translated by Google Icon
See original
+4
Find this review helpful?
N***l
icon-origin-TRAVELOKA
6.2
/10
Reviewed 23 week(s) ago
Location very good, the rest only to store your luggage... Coming in peak season was so packed and expensive, but rather stay here than a complicated mansion or Airbnb with a dirty apartment.
Find this review helpful?
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Overall, it was good. The room was clean and the location was excellent.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The room is ok, located in the city center so it's close to everywhere.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Dewi F. T.
icon-origin-TRAVELOKA
8.0
/10
Reviewed 35 week(s) ago
The actual room is different from the picture
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
very satisfied..close to the city..wherever you want to go, just walk..halal food places are just behind the hotel..
Translated by Google Icon
See original
1 people find it helpful
C***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 39 week(s) ago
A budget hotel, relatively inexpensive. It's strategically located across from the MTR. It's also conveniently accessible by bus. However, we were a bit surprised that they don't offer cleaning services. You have to ask the receptionist to clean your room. Atmosphere/Facilities: Like an old hotel. No daily housekeeping. You have to request cleaning. Food: This hotel doesn't offer breakfast, but there's a restaurant next door that's open early in the morning. Staff Assistance: Decent Highlights: The location is close to public transportation. It's only a 5-10 minute walk to Victoria Harbor. Price: Reasonably priced compared to other hotels. Location: Close to public transportation and in the bustling heart of downtown Hong Kong.
Read More
Translated by Google Icon
See original
Find this review helpful?
N***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 40 week(s) ago
The staff is so helpful. The location is very strategic to the subway, Victoria Harbour, halal food, and store
1 people find it helpful
A***n
icon-origin-TRAVELOKA
5.3
/10
Reviewed 46 week(s) ago
The hotel is in the city center, but the room was very dirty and smelled of cigarette smoke, like it was damp. During the 4 nights there, there was no room cleaning at all, even though we had requested it.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40