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Deka Hotel Surabaya HR Muhammad

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Overall Ratings & Reviews Deka Hotel Surabaya HR Muhammad

Traveloka (4,629)

Other sources (4)

8.4

Very Good

From 4,629 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.3

Meal

8.1

Location

8.6

Service and Facilites

8.4

People often mention about Deka Hotel Surabaya HR Muhammad

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Staff Friendliness (51)

Bedroom (46)

Ambiance (41)

Room Space (41)

Accessibility (40)

Bathroom (34)

Surroundings (33)

Hotel Area (33)

Distance to City Center (31)

Wifi (30)

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Traveler Reviews Deka Hotel Surabaya HR Muhammad

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Customer reviews

M***a

Staycation

8.5

/10

Reviewed 6 day(s) ago

just a suggestion, maybe you could provide a swimming pool

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Accommodation's Reply

23 Dec 2025

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Hotel Deka. We are delighted to receive positive feedback and are confident that this will motivate our entire team to further improve our services. We look forward to welcoming you again on your next visit to Hotel Deka and inviting you to enjoy our latest and diverse range of room types. Sincerely, Budhi Setiawan, General Manager

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A Malik I.

10.0

/10

Reviewed 1 week(s) ago

nice, and the room can be used for family or bringing children because there are bunk beds, although it is narrow for praying....

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Fajar D. Y.

9.7

/10

Reviewed 1 week(s) ago

Comfortable & relaxing for family, unfortunately parking the car under the tree makes the tree sap stick to the car.

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Accommodation's Reply

23 Dec 2025

Dear Mr. Fajr, Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback from you and are confident that this will motivate our entire team to further improve our services. We hope to welcome you again on your next visit to Hotel Dega and that you will enjoy our various room types. Sincerely, Budhi Setiawan, General Manager

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L***i

8.5

/10

Reviewed 2 week(s) ago

Strategic location, enough room to stay overnight

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Accommodation's Reply

23 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Hotel Deka. We are delighted to receive positive feedback and are confident that this will motivate our entire team to further improve our services. We look forward to welcoming you again on your next visit to Hotel Deka and inviting you to enjoy our latest and diverse range of room types. Sincerely, Budhi Setiawan, General Manager

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w***a

Business

9.4

/10

Reviewed 3 week(s) ago

The hotel staff are all friendly, the rooms are better than before.

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Accommodation's Reply

05 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your thoughts about your stay at Hotel Deca. We are delighted to receive your positive feedback and we are sure it will serve as a driving force for our entire team to continually improve our services. We look forward to seeing you again on your next visit to Hotel Deca and enjoying our newest room options. Best regards, Budi Setiawan, General Manager

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Verified Traveler

Business

9.4

/10

Reviewed 3 week(s) ago

The staff are friendly and always clean every day without being asked.

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Accommodation's Reply

05 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your thoughts about your stay at Hotel Deca. We appreciate your positive feedback and we are sure it will serve as a driving force for our team to continually improve our services. We look forward to welcoming you back to Hotel Deca for your next stay and to enjoy our newest room options. Best regards, Budi Setiawan, General Manager

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Verified Traveler

Business

9.7

/10

Reviewed 3 week(s) ago

A comfortable hotel to support activities around the hotel area.

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Accommodation's Reply

05 Dec 2025

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R***y

9.4

/10

Reviewed 4 week(s) ago

Nice experience. Clean room & appreciate it

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Accommodation's Reply

05 Dec 2025

Dear valued guest, Thank you for taking the time to give a review about your experience staying at our Deka hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager

M***n

Staycation

10.0

/10

Reviewed 4 week(s) ago

Friendly staff... The rooms are newly renovated so they are comfortable.

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Accommodation's Reply

05 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your thoughts about your stay at Hotel Deca. We appreciate your positive feedback and we are sure it will be an encouragement to our entire team to continue improving our services. We look forward to welcoming you back to Hotel Deca for your next stay and to enjoy our newest room options. Best regards, Budi Setiawan, General Manager

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S***h

9.1

/10

Reviewed 6 week(s) ago

The hotel is very strategic, the check-in and check-out process is fast so you can immediately rest and continue your journey, the breakfast is varied and delicious, my child likes it, the room is comfortable Wa'alaikumsalam a bit narrow, but you still sleep soundly, the only suggestion is on the TV, the TV remote doesn't work well

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Accommodation's Reply

27 Nov 2025

Dear Valued Guest, Thank you for taking the time to review your stay. We will pass this feedback on to the relevant department for further action. We are glad that you enjoyed your stay with us. We will share this positive feedback with our staff to inspire us to improve our services further. We sincerely hope to see you again on your next visit to Hotel Deca. Best regards, Budi Setiawan, General Manager

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n***a

8.4

/10

Reviewed 6 week(s) ago

All good, just the elevator is broken

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Accommodation's Reply

27 Nov 2025

Dear valued guest, Thank you for taking the time to give a review about your experience staying at our Deka hotel. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan General Manager

F***a

9.1

/10

Reviewed 7 week(s) ago

I like the concept of the room, it can accommodate three people, but the only drawback is that the space isn't wide enough. And the table isn't big enough either. Otherwise, it's OK.

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1 people find it helpful

Accommodation's Reply

19 Nov 2025

Dear Valued Guest, Thank you for your warm review of your stay at Deca Hotel. The hotel has recently renovated and now offers more spacious rooms with different designs than the rooms you have previously booked. We sincerely hope that we will continue to improve our facilities and services to provide you with even better service. We are delighted to hear that you enjoyed your stay with us. We will share this positive review with our staff to inspire us to improve our services further. We hope to see you again on your next visit to Deca Hotel. Best regards, Budi Setiawan, General Manager

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E***y

8.8

/10

Reviewed 7 week(s) ago

The downside is that the AC is not cold... hopefully this can be fixed in the future

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Accommodation's Reply

19 Nov 2025

Dear Valued Guest, Thank you for taking the time to write a review of your stay. We will pass this feedback on to the relevant department for further action. We are glad that you enjoyed your stay with us. We will share this positive feedback with our staff to inspire us to improve our services further. We sincerely hope to see you again on your next visit to Hotel Deca. Best regards, Budi Setiawan, General Manager

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Verified Traveler

10.0

/10

Reviewed 10 week(s) ago

Always comfortable staying here and all the staff are nice, the food at Waroeng Pati is always awaited

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Accommodation's Reply

28 Oct 2025

Dear Valued Guest, Thank you for your warm review of your stay at Deca Hotel. Our rooms have been renovated to be more spacious and feature a different design from the room you previously booked. We sincerely hope that we will provide you with better facilities to improve our service. We are very pleased to have this review for you on your next visit. We are glad that you enjoyed your stay and we will share this good review with our staff to inspire us to improve our service further. We hope to see you again on your next visit to Deca Hotel. Best regards, Budi Setiawan, General Manager

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A***w

Transit

5.7

/10

Reviewed 11 week(s) ago

The receptionist was unfriendly.... I requested a non-smoking room, but they still gave me a smoking one... I had to go up the stairs to the receptionist because the key didn't work. The price was around 500, but the facilities were a mess, not worth the price. It's a far cry from the standard I've had since joining Ibis, they've set their own standards, which aren't even 5-liter. The bathroom was broken, the sheets and towels were worn out. It's a far cry from when it was Ibis Budget.

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1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Valued Guest, Thank you for taking the time to write a review of your stay. We apologize for any inconvenience you may have experienced. We have passed this information to the relevant department for appropriate improvements and corrections. We take all feedback very seriously to ensure that all guests have a positive experience. Thank you again for taking the time to write a review and we look forward to continuing to enhance your stay experience in the future. Best regards, Budi Setiawan, General Manager

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a***a

Business

9.7

/10

Reviewed 12 week(s) ago

The service is excellent, and the staff handles any issues fairly quickly. The only thing lacking is the cleanliness of the restrooms. Otherwise, especially the service and responsiveness to issues, please maintain it.

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Accommodation's Reply

08 Oct 2025

Dear Valued Guest, Thank you for taking the time to provide a review of your stay. We will forward this feedback to the relevant department for further action. We are delighted that you enjoyed your stay. We will share this positive review with our staff as motivation to continue improving our service. We look forward to seeing you again on your next visit to Deka Hotel. Warmest regards, Budi Setiawan, General Manager.

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M***l

8.4

/10

Reviewed 12 week(s) ago

The service and cleanliness were okay, and the breakfast was decent. The downsides were the small room, and the twin bed was too small. It was difficult to find food stalls nearby.

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3 people find it helpful

Accommodation's Reply

08 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive your positive feedback, and we are confident this will motivate our entire team to continue improving our services. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Best Regards, Budi Setiawan, General Manager

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R***o

10.0

/10

Reviewed 13 week(s) ago

I was very happy even though I only stayed for one night. The staff was friendly, I could check in early, and the food was delicious. Thank you Deka Hotel.

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Accommodation's Reply

08 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive your positive feedback, and we are confident that this will motivate our entire team to continue improving our services. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Best regards, Budi Setiawan, General Manager.

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A***a

Business

8.5

/10

Reviewed 13 week(s) ago

Very recommended, near exit toll. Will come back again.

2 people find it helpful

Accommodation's Reply

29 Sep 2025

Verified Traveler

10.0

/10

Reviewed 14 week(s) ago

The hotel staff is very friendly, close to the main road, the food is delicious, only the room is not big enough for the bunk bed type and the bathroom is close to the bed.

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1 people find it helpful

Accommodation's Reply

29 Sep 2025

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Deka Hotel. It is a pleasure to receive such positive feedback from us, and we are confident that this will motivate our entire team to continue improving our services. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Warmest Regards, Budi Setiawan, General Manager

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