Premier Exclusive Guest House

Explore Premier Exclusive Guest House
8.4
Very Good
From 814 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.2

Location

8.6

Service and Facilites

8.5

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Bedroom (44)
Ambiance (41)
Staff Friendliness (40)
Bathroom (38)
Distance to City Center (35)
Surroundings (32)
Room Space (32)
Accessibility (31)
Family Friendly (29)
Wifi (27)
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Traveler Reviews Premier Exclusive Guest House

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40
Customer reviews
D***i
icon-Leisure
Leisure
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8.2
/10
Reviewed 1 week(s) ago
The rooftop pool is nice, but the water is dirty. The rooms aren't soundproof, so you can still hear sounds from the next room. Otherwise, it's fine. The bathroom can be transparent, perfect for couples looking for romance.
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V***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 2 week(s) ago
The facilities are complete but very poorly maintained and seem haphazard. The staff is unfriendly, the rooms and bathrooms are dirty, the air conditioning isn't cold, the refrigerator doesn't work, the water jug in the room is empty, and there are no towels.
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1 people find it helpful
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Nadia K.
icon-Staycation
Staycation
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9.7
/10
Reviewed 2 week(s) ago
It was a great stay ☺ 1. The staff was friendly and efficient. 2. Check-in and check-out were fast. 3. The location was easy to find and reach. 4. The atmosphere at the inn was very comfortable, quiet, and peaceful. 5. The rooms were clean and tidy. 6. The AC was very cold and the hot shower was consistently warm. 7. A refrigerator, gallon jug, and water dispenser were provided. 8. The price was very affordable. 9. The suite was on the third floor, right in front of the swimming pool, very pleasant. I would love to stay at Premier Exclusive Guest House again if I get the chance ☺
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D***a
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Leisure
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5.4
/10
Reviewed 2 week(s) ago
A big no! As soon as we entered the room, there were no towels, mats, or toiletries like toothbrushes. The AC wasn't cooling, and worst of all, trash from the previous guest hadn't been cleaned up and was still left in the room.
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J***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
My family and I stayed here for three nights in the Family Suite. If you're traveling with your family, make a reservation because it's fully equipped: cooking facilities, a refrigerator, a wardrobe, and more. The two beds are plenty big enough for four people. I'll be back someday.
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3 people find it helpful
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
We apologize for the staff's lack of responsiveness. The TV wouldn't turn on throughout our stay, claiming the sensor was blocked or something. We request that the staff be more supportive of our customers and provide better service in the future. Thank you.
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2 people find it helpful
P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Clean, comfortable, good staff, friendly service.
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1 people find it helpful
L***y
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
The staff was rude, the TV wouldn't turn on, instead of being fixed by the staff, the customer was told to wait. When they arrived at the room, there were no towels. When they asked for towels, they told them they had limited supplies. The refrigerator was clearly dead, the thermometer wouldn't turn, they told them to wait until it cooled down. It's funny that if someone breaks, they say it's broken instead of being told to wait. They even charged an extra 50,000 rupiah for checking in 30 minutes before check-in time. Very unsatisfactory in many aspects 😂
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4 people find it helpful
F***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
All is well, no problems. Keep it up.
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2 people find it helpful
Wiwin K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
The place was nice and comfortable. It just so happened that the AC in the room wasn't working properly, so it wasn't very cold. Hopefully, it will be better in the future.
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7 people find it helpful
A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
The staff is not very friendly, but the place is comfortable.
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8 people find it helpful
N***l
icon-origin-TRAVELOKA
6.4
/10
Reviewed 23 week(s) ago
At that price, it's quite expensive because the facilities are substandard. The TV has no signal, no Wi-Fi, a clogged sink, and a broken wall clock.
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7 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
Okay, just missing a bolster and the sheets need to be changed, the bathroom needs some freshener
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2 people find it helpful
Ika N. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Book a family room, which includes two rooms and two beds. The amenities are very complete, including a heater, refrigerator, and microwave. Highly recommended for affordable accommodation.
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8 people find it helpful
A***f
icon-origin-TRAVELOKA
5.6
/10
Reviewed 32 week(s) ago
The receptionist was completely unfriendly, the service was very poor, and the AC in room 301 was broken. I couldn't sleep and wouldn't wake up even after repeatedly ringing the doorbell.
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12 people find it helpful
E***a
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 34 week(s) ago
The admin is sleeping, sir, not responding, the service is not good, the swimming pool is dirty and not cleaned.
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7 people find it helpful
S***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Cheap, quite clean, only small dirty spots, the pool is cleaned frequently.
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6 people find it helpful
A***O
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
The hotel staff is very friendly. The place is nice and not noisy.
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5 people find it helpful
N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
The staff is friendly, the rooms are clean, the bathrooms are also clean, there is a swimming pool area.
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3 people find it helpful
D***i
icon-Leisure
Leisure
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8.5
/10
Reviewed 37 week(s) ago
Friendly and comfortable, also clean. Close
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8 people find it helpful
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