A***r

Staycation

8.2

/10

Reviewed 4 day(s) ago

The hotel staff was very friendly, and the security was very helpful. The only downside was the bathroom, which had stagnant water and no mat. The hotel's location is excellent, close to everything and easily accessible.

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A***i

Business

6.7

/10

Reviewed 6 day(s) ago

Strategic location, close to the Diponegoro Mosque. The room was quite spacious and comfortable. The check-in process was terrible. The receptionist didn't bother to interrupt twice, but the check-out process was also long. It was annoying. The bathroom water was dirty and brown, making it unsuitable for bathing.

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Accommodation's Reply

18 Aug 2026

Dear Mr. Adi Susanto, This is an update from Regantris Surabaya Hotel. Thank you for taking the time to share your review of your stay with us. We apologize for any inconvenience you may have experienced. This is an internal adjustment that allows us to continue striving to improve our services for all our guests. We hope to welcome you back to Regantris Surabaya for your next stay. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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v***y

Transit

6.5

/10

Reviewed 1 week(s) ago

Unfortunately, we were given a room facing the main road, so the noise from the traffic outside made it difficult to sleep until almost midnight. Perhaps we can consider ways to address this in the future. Overall, the room was clean and comfortable. The air conditioning worked well. However, one of the elevators got stuck and suddenly stopped.

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Accommodation's Reply

18 Aug 2026

Dear Vicky Deah Nurjahani, This is a message from Regantris Surabaya Hotel. Thank you for taking the time to share your stay review with us. We apologize for any inconvenience you may have experienced. This is an internal adjustment so that we can continue to strive to improve our services for all our guests. We hope to welcome you back to Regantris Surabaya for your next stay. Sincerely, Fajar Putra, Front Office Manager.

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Yuliazmi

8.8

/10

Reviewed 1 week(s) ago

The hotel staff is friendly and responds quickly to any issues. The food is varied and delicious.

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Accommodation's Reply

18 Aug 2026

Dear Ms. Yuliasmi, Greetings from Regantris Hotel Surabaya. Thank you for taking the time to write a review about your stay. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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Ayu P. I.

Leisure

8.5

/10

Reviewed 2 week(s) ago

The hotel staff is friendly and very helpful.

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Accommodation's Reply

11 Aug 2026

Dear Mr. Ayu Putri Isnanti, Greetings from Regantris Surabaya. Thank you for taking the time to share your stay review with us. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya for your next stay. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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Verified Traveler

Business

10.0

/10

Reviewed 2 week(s) ago

I often stay here because it's close to the office when I'm visiting. I've only tried the S-type room, but perhaps they could add a longer shower so it's not so close to the bathroom wall. The service is good, and the room is clean.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)

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Agus S.

Staycation

9.1

/10

Reviewed 2 week(s) ago

The staff is friendly, there is a snack bar and the location is convenient and close to the city center.

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Accommodation's Reply

05 Aug 2026

Dear Mr. Agus S., Greetings from Regantris Surabaya Hotel. Thank you for taking the time to write a review about your stay. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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B***i

Business

8.5

/10

Reviewed 3 week(s) ago

Overall is good, just for waiting to reach the room while arrived in the morning need suit place to wait. Thanks

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Accommodation's Reply

05 Aug 2026

Dear Budi Haryono, Hello from Regantris Surabaya, Thank you for taking the time to share a review of your stay with us. We are delighted to hear that you had a memorable experience at Regantris Surabaya. Once again, thank you for being our guest. We look forward to welcoming you back to Regantris Surabaya on your next visit. Warm regards, Fajar Putra Cluster Front Office Manager

N***l

Staycation

10.0

/10

Reviewed 3 week(s) ago

The room is clean and comfortable, the food from room service is also delicious and affordable, the service is good.

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Accommodation's Reply

05 Aug 2026

Dear Ms. Nurul Fitriya Maharani, Greetings from Regantris Surabaya. Thank you for taking the time to write a review of your stay. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya on your next visit. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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Verified Traveler

9.4

/10

Reviewed 4 week(s) ago

Friendly staff, clean and comfortable rooms, close to everywhere.

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Accommodation's Reply

28 Jul 2026

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f***a

Leisure

9.4

/10

Reviewed 4 week(s) ago

The hotel is strategic because it is close to the West or Central, comfortable and the staff are all fast, the best.

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Accommodation's Reply

22 Jul 2026

Dear Ms. Fionna Fabiola Adristi, Greetings from Regantris Hotel Surabaya. Thank you for taking the time to write a review about your stay. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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W***d

Business

8.5

/10

Reviewed 5 week(s) ago

It's okay to stay overnight at this hotel.

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Accommodation's Reply

22 Jul 2026

Dear Mr. Wahid Hashim, Greetings from Regantris Surabaya. Thank you for taking the time to share your stay review with us. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)

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S***i

8.5

/10

Reviewed 5 week(s) ago

It is very comfortable to stay here, close to the city center, close to everywhere.

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1 people find it helpful

Accommodation's Reply

22 Jul 2026

Dear Mr. Supardi Sahabu, Greetings from Regantris Surabaya. Thank you for taking the time to share your stay review with us. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager, Regantris Surabaya Group.

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Y***a

8.5

/10

Reviewed 7 week(s) ago

The hotel staff was friendly, but the room was a bit dirty. Parking was limited, so cars were parked at the side of the road. There wasn't a smart TV yet.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. We are currently upgrading all our TVs to the latest smart TVs. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)

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A***d

10.0

/10

Reviewed 8 week(s) ago

Very satisfying stay here, overall good.

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Accommodation's Reply

08 Jul 2026

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K***a

Business

8.8

/10

Reviewed 9 week(s) ago

Nice city view, friendly staff.

1 people find it helpful

Accommodation's Reply

08 Jul 2026

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A***a

9.4

/10

Reviewed 9 week(s) ago

All in all, the atmosphere, cleanliness, and good employees are really good.

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Accommodation's Reply

08 Jul 2026

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A***d

10.0

/10

Reviewed 9 week(s) ago

Two stays here never disappoint.

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Accommodation's Reply

08 Jul 2026

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j***p

9.1

/10

Reviewed 9 week(s) ago

Good hotel, good service, clean room.

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Accommodation's Reply

08 Jul 2026

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T***a

Medical

8.5

/10

Reviewed 10 week(s) ago

The hotel staff was very friendly. There was a welcome drink too. The room was clean. They also provided four pillows. The bathroom was also clean. Unfortunately, there was only one. The door was a bit noisy when someone else entered the room. Otherwise, everything was fine.

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