J***y

10.0

/10

Reviewed 16 hour(s) ago

Great, friendly staff, affordable prices.

See original

Find this review helpful?

J***T

Leisure

6.0

/10

Reviewed 4 day(s) ago

The hotel's location is good, but the bedroom smells musty, the bed is old-fashioned, there are cockroaches on the pillows, and the hot water doesn't work. For 500,000 Rupiah, it's very expensive.

See original

Find this review helpful?

Accommodation's Reply

07 Jul 2026

Thank you for your feedback. We apologize for any inconvenience. Prices during peak weekend season may vary depending on demand from online retailers. Thank you.

See original

tamlog o.

9.0

/10

Reviewed 1 week(s) ago

There was still a lot of dust in the room.

See original

Find this review helpful?

Accommodation's Reply

07 Jul 2026

Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.

See original

E***a

8.2

/10

Reviewed 2 week(s) ago

The hotel staff was friendly and very helpful. The TV wouldn't turn on. The bathroom sink was leaking. Maybe this can be fixed in the future 😊

See original

1 people find it helpful

Accommodation's Reply

07 Jul 2026

Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.

See original

A***r

Leisure

8.5

/10

Reviewed 2 week(s) ago

The hotel is very friendly to our wallet and the service from the receptionist is very good.

See original

Find this review helpful?

Accommodation's Reply

07 Jul 2026

Thank you for staying at Grand Pinus Hotel. We look forward to seeing you again. Thank you.

See original

A***i

10.0

/10

Reviewed 2 week(s) ago

Thank you Grand Pinus, the hotel is nice, not far from the KFC restaurant

See original

1 people find it helpful

Accommodation's Reply

25 Jun 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.

See original

A***i

10.0

/10

Reviewed 2 week(s) ago

Thank you Grand Pine, the hotel is nice.

See original

Find this review helpful?

Accommodation's Reply

25 Jun 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.

See original

M***i

Leisure

8.2

/10

Reviewed 4 week(s) ago

The hotel was comfortable, but the service wasn't very warm. We only stayed one night, so otherwise, it was okay.

See original

Find this review helpful?

Accommodation's Reply

25 Jun 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay. Thank you for your feedback, which will help us to improve. We look forward to seeing you again soon.

See original

M***n

8.0

/10

Reviewed 5 week(s) ago

Friendly staff, quick check-in, and decent comfort. The rooms are old, and the hot water doesn't work. The asphalt access road to the hotel is crumbling.

See original

3 people find it helpful

Accommodation's Reply

25 Jun 2026

Thank you for your feedback. Your suggestions are invaluable in helping us improve our products. We look forward to serving you again.

See original

K***a

Staycation

8.5

/10

Reviewed 7 week(s) ago

Please provide air freshener and camphor in the room and toilet, overall good.

See original

1 people find it helpful

Accommodation's Reply

25 May 2026

Thank you for your feedback. Your comments are invaluable for our improvement and encourage us to continue providing affordable, clean, and comfortable accommodation to our customers.

See original

B***a

5.0

/10

Reviewed 8 week(s) ago

It's absolutely filthy, unkempt, and you wake up feeling itchy. Highly not recommended.

See original

Find this review helpful?

Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve our accommodations. We always strive to provide our customers with affordable, clean, and comfortable lodging.

See original

B***a

5.3

/10

Reviewed 8 week(s) ago

The room was extremely dirty, smelled musty, and was poorly maintained. There was no cleanliness whatsoever. The bathroom amenities were incomplete. It was simply not good.

See original

Find this review helpful?

Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.

See original

a***l

6.4

/10

Reviewed 9 week(s) ago

The back of the hotel is very noisy, the beds are dirty

See original

1 people find it helpful

Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.

See original

Zulfadli S.

Staycation

9.4

/10

Reviewed 9 week(s) ago

First time staying here. The room was quite clean and comfortable. The staff was also quite friendly 👍

See original

Find this review helpful?

Accommodation's Reply

08 May 2026

Thank you, Mr. Zulfadli. We are glad you enjoyed your stay at the Grand Pinus Berastagi Hotel. We always provide comfortable accommodations at reasonable prices. We hope to welcome you back again soon. Sincerely,

See original

F***r

8.8

/10

Reviewed 11 week(s) ago

Good, strategic location, quite good service.

See original

Find this review helpful?

Accommodation's Reply

23 Apr 2026

Thank you for staying at Grand Pinus Hotel. We always provide comfortable and affordable accommodations to all our guests. Sincerely,

See original

Retno M.

8.5

/10

Reviewed 13 week(s) ago

It's fun, the water heater is great.

See original

Find this review helpful?

Accommodation's Reply

14 Apr 2026

Thank you, Mr. Retno. We're glad you enjoyed your stay at the Grand Pinus. We look forward to seeing you again next time.

See original

W***i

Leisure

9.4

/10

Reviewed 13 week(s) ago

Very cool... Clean.. Tidy room.. Only the place in the hotel is a bit messy... Still I give it 10/10.

See original

Find this review helpful?

Accommodation's Reply

14 Apr 2026

Thank you for your review and feedback. It helps us improve our services and increase customer satisfaction. We are committed to providing comfortable and affordable accommodations for our guests.

See original

Verified Traveler

Leisure

8.8

/10

Reviewed 13 week(s) ago

The friendly staff helped us choose our preferred room. This hotel is a great alternative if you're visiting Brastagi.

See original

1 people find it helpful

Accommodation's Reply

08 Apr 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that all our guests enjoyed their stay at Grand Pinus Hotel. We look forward to seeing you again next time.

See original

P***T

8.5

/10

Reviewed 13 week(s) ago

Clean, good service and facilities

See original

1 people find it helpful

Accommodation's Reply

08 Apr 2026

Thank you! We're glad you enjoyed your stay at Grand Pinus. We look forward to seeing you again!

See original

D***a

6.6

/10

Reviewed 15 week(s) ago

The sound of the machine or something was really loud, the bed smelled of massage oil, it hadn't been cleaned, it was left by the previous guest.

See original

Find this review helpful?

Accommodation's Reply

08 Apr 2026

We apologize for any inconvenience this may cause. We are working to resolve this issue. Thank you.

See original

Hotel Grand Pinus Berastagi

Overall Ratings & Reviews Hotel Grand Pinus Berastagi

8.1

8.2

8.2

8.2

8.2

Traveler Reviews Hotel Grand Pinus Berastagi