Dear Guest, we sincerely thank you for choosing FIM by ZIGNA and for leaving such a positive review. We are delighted to hear that you had a comfortable stay and were satisfied with the amenities provided. Your satisfaction is the driving force behind our continuous efforts to provide the best service and accommodation experience to all our guests. We look forward to seeing you again at FIM by ZIGNA. We hope to see you on your next visit! Sincerely, *Gusti Muklis* *FIM by ZIGNA – BeyondTheStay!* Hotel Group General Manager

**Dear Ms. Perrine J.,** Warm greetings from FIM by ZIGNA. Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that our staff made you feel welcome and well taken care of throughout your stay. Your kind words about their friendliness and helpfulness are truly appreciated and will be shared with our team as encouragement to continue providing warm, attentive, and personalized hospitality. It is especially rewarding to hear that you are planning to return to FIM by ZIGNA on your next trip to Solo. We sincerely appreciate your trust and look forward to welcoming you back and making your next stay even more memorable. Thank you once again for choosing FIM by ZIGNA. **Warm regards,** **Gusti Muchlis** *Cluster General Manager*

Dear Mr./Ms. Ra, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your wonderful stay with us. We are delighted to hear that our spacious and clean room was *excellent value* and that you were impressed with the friendly service from the FIM by ZIGNA team. We are glad that amenities such as the smart TV enhanced your stay. What makes us happiest is hearing that you plan to stay at FIM by ZIGNA again. This trust motivates our entire team to strive to maintain the highest quality rooms, amenities, and services for all our guests. Thank you for choosing FIM by ZIGNA. We hope to welcome you again and provide you with an even more comfortable and memorable stay. Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group.

Dear Ms. Muflika S., Thank you so much for your detailed and positive review! 😊 We are delighted to hear that you were satisfied with the service and communication from our entire team, from reception and security to the restaurant staff. We are also glad that you enjoyed your spacious room with a balcony, especially the room on the 8th floor with its beautiful view. We greatly appreciate your compliments on the room amenities and the food we served in the restaurant. Your feedback inspires the entire FIM by ZIGNA team to continue striving for the best service and maintaining the comfort of all our guests. We look forward to welcoming you back to *FIM by ZIGNA Solo* again for an even better stay experience. See you soon! ❤️ Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Dear Mr. Sondang M.S., Thank you so much for your kind review and for your trust in choosing *FIM by zigna solo* as your accommodation. 🥰 We are delighted to hear that you were assisted by the front desk team in checking in early when you arrived at the hotel at 12:30 PM, even though the check-in time listed on your Traveloka account was 2:00 PM. Convenience during travel is something we always strive to provide to all our guests. Thank you also for your compliments to our team. We sincerely hope to welcome you again to Solo and, of course, to stay at *FIM by zigna solo* again. See you soon! 🥰❤️ Sincerely, *Gusti Muchlis*, General Manager, *Group of Hotels*

Dear Riska A., Thank you so much for your positive review and compliments! 🤩 We are delighted to hear that you were impressed with the friendliness of our staff, the food we served, and the cleanliness of your room and bathroom during your stay at FIM by ZIGNA. We are also pleased that the amenities we provided, such as the hairdryer, refrigerator, and complimentary 15-minute foot massage, enhanced your comfort and stay experience. ✨ Your compliment that FIM by ZIGNA provides an experience comparable to a 4-star hotel is a source of pride and motivates our entire team to continue striving for the best possible service and facilities. We hope to welcome you back to *FIM by ZIGNA Solo* on your next visit. 🥰 Sincerely, *Gusti Muchlis*, General Manager, Hotel Group*

Dear Mr. John B., Thank you very much for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciated the friendliness of our staff. Your kind words are a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to **FIM by ZIGNA Solo** on your next visit! 😊 Warm regards, **Gusti Muchlis** *Cluster General Manager*

Dear Mr. Bong S., Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with the cleanliness, friendly service, and convenient parking at FIM by ZIGNA during your stay. We are also pleased that the hotel's location near the city center provided convenience for you in your activities in Solo. Your compliments motivate our entire team to continue striving to provide the best service and maintain the comfort of all our guests. We hope to welcome you again at *FIM by zigna solo*. See you soon! 😊 Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Dear Gentlemen/Ladies, Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with FIM by ZIGNA's excellent location, the in-room amenities we offer, and the value for money. Customer satisfaction is our top priority, and positive feedback like this motivates our entire team to continue striving for the best service and guest experience. We hope to welcome you back to *FIM by Zigna Solo* on your next visit. See you soon! ❤️ Sincerely, *Gusti Muchlis*, General Manager, FIM by Zigna Solo

Dear Ms. Embrinita O., Thank you so much for your positive review! 😊 We are delighted to hear that you felt comfortable during your stay and received a warm welcome from the FIM by ZIGNA team. God willing, we hope to welcome you again when you visit Solo. We hope your next visit will be even more enjoyable and memorable 🥰 See you again at *FIM by ZIGNA Solo*! Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Yth. Bapak/Ibu, Thank you very much for your lovely review! We are delighted to know that you enjoyed the homely atmosphere and experienced our great hospitality during your stay at FIM by ZIGNA. Your kind words mean a lot to our team and motivate us to continue providing warm, friendly, and memorable experiences for all our guests. We look forward to welcoming you back to FIM by ZIGNA for another wonderful stay! Warm regards, **Gusti Muchlis** *Cluster General Manager* **FIM by ZIGNA – BeyondTheStay!**

Dear Guests, Thank you so much for staying with us at FIM by ZIGNA and for leaving us such a wonderful review. We are delighted to hear that you enjoyed our friendly and welcoming staff, convenient location, and delicious food at reasonable prices. Your satisfaction is our driving force in always striving to provide the best service and a comfortable stay for our guests. We look forward to welcoming you back to FIM by ZIGNA. We hope to see you again soon. Sincerely, *Gusti Muklis* *FIM by ZIGNA – BeyondTheStay!* Hotel Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at FIM by ZIGNA. We apologize for any inconvenience you experienced, particularly the noise from other guests in the elevator area that could be heard in your room, and the water leak in the bathroom. Your feedback regarding comfort and the condition of room amenities is important to us. We will forward this feedback to the relevant team for investigation and improvement, as well as paying more attention to the condition of the rooms and guest comfort in common areas, especially at night. We greatly appreciate your feedback, which helps us to improve and provide a better guest experience in the future. We sincerely hope to welcome you back again and provide you with an even more comfortable experience on your next stay. Sincerely, *Gusti Muchlis* General Manager, *FIM by ZIGNA – BeyondTheStay!*

Dear Mr./Ms. G*t, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to write a review of your stay. We are delighted to hear that you were satisfied with the friendly and professional service from our team. Your compliments motivate all our staff to strive for the best service and create memorable experiences for every guest. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more impressive and memorable experience. Sincerely, Gusti Muchlis, Group General Manager

Dear Mr./Ms. E*ke, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are honored that FIM by ZIGNA was your first choice during your stay. We are delighted to hear that you enjoyed your wonderful stay and appreciated the blend of modern amenities and local wisdom that we offer. Your appreciation for our team's service is a source of pride and motivates all our staff to continue maintaining and improving the friendly, professional, and attentive service we provide to all our guests. Thank you for your trust in choosing FIM by ZIGNA. We look forward to welcoming you back on your next stay and providing you with an even more memorable and impressive experience. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA.

Dear Mr./Ms. Okee Lutfianita, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced regarding the extension of your stay. We understand your disappointment at not receiving confirmation of your check-out plan or extension, and finding that your room was unavailable after you decided to extend your stay following the price check. Your feedback is extremely important to us. We have forwarded this feedback to the front desk team to evaluate and improve our communication with guests and to ensure that information regarding room availability is communicated clearly, accurately, and consistently. Thank you for your valuable feedback. We sincerely hope to welcome you back to FIM by ZIGNA and provide you with a better stay experience in the future. Sincerely, Gusti Muchlis, Group General Manager

Dear Mr. Arty H., Greetings from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you felt comfortable during your stay at FIM by ZIGNA and felt a warm welcome from our entire team. Your encouraging words, urging us to stay with you every time we visit Solo, are a valuable source of motivation for us to continue providing the best possible service to all our guests. Thank you for trusting FIM by ZIGNA as your accommodation choice. We hope to welcome you back again and provide you with an equally memorable, or perhaps even more, stay. Sincerely, Gusty Muchlis, Group General Manager.

Dear Mr./Ms. F*i, Sincerely yours from FIM by ZIGNA. First, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We are delighted to welcome you. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced while waiting for your room to be ready upon arrival. We understand that after sightseeing, you would want to rest immediately, so we sincerely apologize for this experience. Regarding the change in reception staff, please be informed that this was a scheduled shift change and did not cause any delay in room preparation. However, we understand that this situation may have caused some inconvenience, and we apologize for that. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation in order to improve coordination and room preparation in the future. Thank you for your understanding. We hope to welcome you back again and provide you with an even more comfortable and memorable stay next time. Sincerely, Gusti Muchlis, General Manager, Building Complex