My first time here, I was impressed. The hotel had a pleasant atmosphere, the staff were very friendly and helpful, and the food was delicious.

It's really good ambience staying here

What I'm worried about is that only 1 elevator is working.

Very comfortable and recommended accommodation!!

Nice place, comfortable, close with other destinations

Nice place, comfortable, close with other destinations

The green chili squid is really delicious.

The staffs are friendly and all the facilities are great!

Great hotel to stay in! All the staff are friendly and all facilities are great.

I stayed here twice during the Eid holidays. The service was good, the rooms were clean and comfortable, the breakfast variety was plentiful and delicious. For Eid food, the menu choices and taste could be improved.

I had a great experience staying at the hotel. The staff is great, and the room is very comfortable. No issues so far during my stay.

The hotel staff was very friendly and answered our questions very well. Room service was excellent. The room and bathroom were also clean. If I go back to Surabaya, I will definitely stay here again. Thank you, Novotel Samator Surabaya🩷

The breakfast food is not very tasty and not very varied.

Check-in was in the middle of the night, and I brought small children with me. But there was still staff even though it was dark, and no one helped unload luggage from cars in the lobby. The kids' pool was pretty standard, but the wind made it very cold. The kids' play area wasn't very exciting or engaging, so I wouldn't recommend bringing kids here.

Thank you for the experience of staying here, my first time staying here was very impressive with the service, facilities, and food.

There are complete indoor and outdoor playgrounds.

Good service, friendly staff, delicious food

The hotel is nice, the breakfast is delicious and plentiful

The hotel is nice, the breakfast is delicious and plentiful.

It's a shame I couldn't stay overnight yesterday due to unforeseen business in Jakarta, but thank you to Novotel Samator Surabaya for making me feel touched by the celebration. I'll definitely be back at Novotel Samator next time🫶