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Goldvitel Hotel Surabaya

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Overall Ratings & Reviews Goldvitel Hotel Surabaya

Traveloka (1,538)

8.5

Very Good

From 1,538 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya

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Distance to City Center (161)

Bedroom (136)

Staff Friendliness (132)

Ambiance (131)

Bathroom (114)

Accessibility (105)

Hotel Area (102)

Room Space (93)

Surroundings (91)

Wifi (83)

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Traveler Reviews Goldvitel Hotel Surabaya

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Customer reviews

BELLA E. P. S.

Leisure

10.0

/10

Reviewed 2 day(s) ago

Close to everything, the hotel is clean. It has a rooftop, so you can see Surabaya at night, it's really cool.

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2 people find it helpful

Accommodation's Reply

26 Dec 2025

Ms. Bella e.P.S. Dear Gentlemen/Ladies, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay. Your experience and your family's during your visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***a

Business

8.5

/10

Reviewed 5 day(s) ago

The room smelled of cigarette smoke, even though I had requested a non-smoking room. Overall, it was OK.

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Accommodation's Reply

25 Dec 2025

Dear Mr./Ms. S*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***h

Transit

6.7

/10

Reviewed 6 day(s) ago

The staff was friendly and very helpful, but my room was on a floor that wasn't very clean, at least when I stayed there. My door didn't close tightly if I didn't press it hard :(

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Accommodation's Reply

25 Dec 2025

Dear S*h, Warm greetings from Goldvitel Surabaya Hotel. Thank you for your valuable comments and feedback. We sincerely apologize if we failed to meet your expectations. Your valuable experience has been a great motivation for us to maintain the quality of our facilities and services, and we will continue to improve our services and interior design. We sincerely look forward to welcoming you back to our hotel. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Thank you. Hari Susilo, Housekeeping Manager - Goldvitel Surabaya Hotel

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N***a

Leisure

9.1

/10

Reviewed 1 week(s) ago

I stayed for two nights at the Hotel Goldvittel. I loved the location, which was close to everything, and the price was very good. Oh, and another great thing was that my room overlooked the city, and the view at night was spectacular.

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Accommodation's Reply

21 Dec 2025

Dear Mr./Ms. N*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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A***k

Business

6.7

/10

Reviewed 1 week(s) ago

Stayed a week at this hotel, good service, friendly staff, only in the 15th floor room there is no mirror, a doormat must be specially requested if not requested it is not given. can borrow an iron. the food in the restaurant for 3 days in a row the menu is exactly the same so it's boring, and the taste is bland. for the room cleaning schedule please be improved and clarified, how come the room hasn't been cleaned at 1 pm, there's a lot of hair under the bed too 😮‍💨

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. A*ke, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize if anything was unsatisfactory for you and your family during your stay. Your experience at Goldvitel Hotel Surabaya is encouraging for us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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F***n

9.0

/10

Reviewed 2 week(s) ago

During my 7-day stay at this hotel, overall it was good. The staff was quite friendly and helpful. The facilities were generally complete and okay, except for the doormat that needed to be requested. The food in the restaurant was always the same throughout my stay, there was no variety, and the taste could be improved.

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. F*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave Goldvitel Hotel Surabaya. We apologize if anything was not to your liking during your stay. Your experience at Goldvitel Hotel Surabaya is an encouragement to us in maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***a

Transit

8.8

/10

Reviewed 2 week(s) ago

Yesterday, December 7th, I stayed here comfortably, the front office was friendly, I will come back with a note, don't forget to give me a towel. ☺ The breakfast box was complete, thank you to the lady, the front office was very helpful.

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2 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Ms./Mrs. S*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. We apologize if anything was not to your liking during your stay. Your experience at Goldvitel Hotel Surabaya is an encouragement to us in maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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I***I

8.4

/10

Reviewed 2 week(s) ago

The staff is very helpful, friendly, fast and responsive. The location is very strategic, in the middle of the city, near the city center, very close to everywhere, suitable for families.

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Accommodation's Reply

19 Dec 2025

Dear Ms./Mrs. I*I, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya. During your stay, you were impressed by the helpful, friendly, efficient, and responsive staff, the excellent central location close to all amenities, and its family-friendly environment. Your experience and your family's stay at Goldvitel Hotel Surabaya encourage us to maintain the quality of both our accommodations and services. We sincerely hope you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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R***n

Business

10.0

/10

Reviewed 2 week(s) ago

It was a great stay here, the staff were friendly, the security guards were helpful, the rooms were clean 🥰

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1 people find it helpful

Accommodation's Reply

13 Dec 2025

Dear Mr./Ms. R*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. Your positive impressions of the friendly staff, helpful security personnel, and clean rooms, along with your family's positive experience at Goldvitel Hotel Surabaya, encourage us to maintain the quality of our accommodations and services. We sincerely hope you and your family will visit us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***l

Staycation

8.5

/10

Reviewed 2 week(s) ago

Good service, pleasant staycation place.

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Accommodation's Reply

13 Dec 2025

Dear Mr./Ms. H*I, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave to Goldvitel Hotel Surabaya. Your experience and your family during your stay at Goldvitel Hotel Surabaya inspire us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to stay with us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***h

9.4

/10

Reviewed 2 week(s) ago

Friendly staff. Cleanliness is maintained in all areas.

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. S*h, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for our Goldvitel Hotel Surabaya. You mentioned the friendly staff and the cleanliness that was meticulously maintained. Your family's experience at Goldvitel Hotel Surabaya motivates us to continue maintaining the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Denni A. N.

Staycation

9.4

/10

Reviewed 3 week(s) ago

The check-in/out process was very helpful, making it much faster.

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Accommodation's Reply

13 Dec 2025

Dear Mr. Denny A.N., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your feedback was very helpful in streamlining the check-in/check-out process, making it much faster. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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A***a

9.6

/10

Reviewed 3 week(s) ago

nice comfortable place for quality time

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Accommodation's Reply

10 Dec 2025

Dear Mr./Ms. A*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave our hotel. Your family's positive experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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B***a

Business

9.7

/10

Reviewed 3 week(s) ago

The hotel is okay, but the parking is small.

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1 people find it helpful

Accommodation's Reply

09 Dec 2025

Dear Ms. B/Khun Bee, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for your kind words and for taking the time to share your stay experience and for the high satisfaction rating that Goldvitel Surabaya has given to our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our high standards of quality and service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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E***a

8.5

/10

Reviewed 3 week(s) ago

Good service and delicious food

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Accommodation's Reply

09 Dec 2025

Dear Mr/Ms E*a, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for taking the time to share your stay experience and for appreciating the excellent service provided by Goldvitel Hotel Surabaya during your stay at our hotel. The great experience you and your family had during your visit to Goldvitel Hotel Surabaya has inspired us to maintain our service and quality. We sincerely hope that you and your family will return to use our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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n***l

8.2

/10

Reviewed 3 week(s) ago

Not bad. The view is good, but it's a shame. I stayed for 2 nights, and on the first night the towels smelled really bad of cigarettes, even though it's not a smoking room. The sink was really clogged when I was brushing my teeth and wouldn't drain even though it was open. For the price of around 200k, it's worth it, but for a 4-star rating, it's really not worth it.

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Accommodation's Reply

09 Dec 2025

Dear Valued Guest n*I, Goldvitel Hotel Surabaya, Warmest Regards, Thank you for your kind review and suggestions regarding the matters raised. We apologize if there is anything that has caused you dissatisfaction. Your family's experience staying at Goldvitel Hotel Surabaya has made us strive to maintain the quality of both our location and service, and we will continue to make improvements in both our service and interior design. We sincerely hope that you and your family will have the opportunity to return to stay at our hotel again. We hope to have the opportunity to return to stay at Goldvitel Hotel Surabaya again. Sincerely, Hari Susilo, Room Manager, Goldvitel Hotel Surabaya

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C***y

6.6

/10

Reviewed 4 week(s) ago

The parking lot is uncomfortable if you want to get in and out as you please, it's not nice with the valley helpers. The rooftop can't be accessed carelessly 😅 The bathroom towels could be better than that, because I thought they were doormats 🙃

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2 people find it helpful

Accommodation's Reply

02 Dec 2025

Dear Ms. C*y, Goldvitel Hotel Surabaya, Warmest Regards, Thank you for your feedback and suggestion and we apologize if there is anything you were not satisfied with. Your family's experience during your stay at Goldvitel Hotel Surabaya has motivated us to maintain the quality of both the hotel and its services, and we will continue to improve both our services and interior design. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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D***S

Leisure

9.1

/10

Reviewed 5 week(s) ago

Strategic location in the city center, close to Tunjungan Plaza, with a complete entertainment hotel concept, there is also a cafe, bar, and skylounge.

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1 people find it helpful

Accommodation's Reply

28 Nov 2025

Dear Mr/Ms. D*S, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating at Goldvitel Surabaya throughout your stay at our hotel. We also thank you for recommending the hotel's excellent location. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our hotel and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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I***s

6.2

/10

Reviewed 5 week(s) ago

kamar berisik tdk kedap suara padahal dilantai atas tapi suara kendaraan sangat jelas terdengar, tidak ada keset dikamar mandi, ac terkadang berisik, tv juga kecil dan jadul, sangat heran kenapa dengan kualitas seperti ini tapi bintang 4

1 people find it helpful

Accommodation's Reply

27 Nov 2025

Dear Mr. L*S, Goldvitel Hotel Surabaya, Best regards, Thank you for your feedback and suggestion. We apologize if there is anything you were not satisfied with. Your family's experience during their visit to Goldvitel Hotel Surabaya has motivated us to maintain the quality of our hotel and services. We will gradually make improvements both in terms of service and interior decoration. We sincerely hope that you and your family will return to use our hotel again. We sincerely hope to welcome you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya

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F***r

9.4

/10

Reviewed 5 week(s) ago

Hotel staff is very friendly, rooms are comfortable

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Accommodation's Reply

24 Nov 2025

Dear Mr. F*r A, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. And impressed with the friendliness of the staff and the comfortable room. Your experience with your family while staying at Goldvitel Surabaya has made us strive to maintain the quality of the hotel and services even better. We hope that you and your family will return to our hotel again. We sincerely look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya

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