How many rooms are available at Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya has 104 rooms in total.

Does Goldvitel Hotel Surabaya provide parking?

Yes, Goldvitel Hotel Surabaya provides parking. Please confirm details directly with the hotel.

Does Goldvitel Hotel Surabaya have a swimming pool?

Yes, a swimming pool is available at Goldvitel Hotel Surabaya.

Does Goldvitel Hotel Surabaya provide late check-out?

Yes, late check-out is available at Goldvitel Hotel Surabaya, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Goldvitel Hotel Surabaya

Name: Goldvitel Hotel Surabaya
Address: Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261, Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Jawa Timur, 60261, Indonesia
Rating: 8.6

Hotels

Preferred Partner Plus

All-star Accommodation

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8.6

/10

Very Good

1,990 reviews

What Guests Say About Their Stay

Distance To City Center (374)

Staff Friendliness (307)

Accessibility (264)

Ambiance (250)

Ali Z.

10.0

/ 10

Staying here is very comfortable and affordable. It offers city views, making it highly recommended for a staycation. The staff is very friendly.

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Verified Traveler

10.0

/ 10

The hotel view is very nice, the view of the lights of Surabaya city at night and the room facilities are luxurious at the cheapest price.

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Norma Y.

10.0

/ 10

The staff was very friendly and helpful upon check-in and the room was nice with a view of Surabaya city.

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Verified Traveler

9.7

/ 10

My stay here happened to coincide with my birthday. The hotel staff surprised me by coming to my room with a cake, fruit, and a sign while singing Happy Birthday. I was truly impressed.

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R***n

9.4

/ 10

I had a very comfortable stay at Goldvitel Surabaya. The rooms were spotlessly clean, the amenities were complete, and the lobby staff were very friendly. It was a great stay.

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In the Area

See Map

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Goldvitel Hotel Surabaya is a hotel is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Goldvitel Hotel Surabaya

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What's around Goldvitel Hotel Surabaya

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

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Location

Goldvitel Hotel Surabaya is a hotel is located at Genteng.

About Goldvitel Hotel Surabaya

Goldvitel Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Goldvitel Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Goldvitel Hotel Surabaya.

Goldvitel Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at Goldvitel Hotel Surabaya will surely spoil you for numerous shopping centers nearby.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Goldvitel Hotel Surabaya provides a pleasant accommodation for your stay.

From business event to corporate gathering, Goldvitel Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Goldvitel Hotel Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Goldvitel Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Goldvitel Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Goldvitel Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Goldvitel Hotel Surabaya.

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Medical service
Multilingual staff
Wedding service

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Things to Do

Fitness center
Karaoke
Massage
Outdoor pool
Sauna
Spa

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Transportation

Area shuttle with surcharge
Bicycle rental
Shopping center shuttle
Valet parking

Food and Drinks

Bar
Buffet breakfast
Cafe
Pub

General

AC
Non-smoking room
Swimming pool

Shuttle Service

Airport transfer (surcharge)
Cruise shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Business Facilities

Conference room
Meeting facilities

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya	104
Number of floors in Goldvitel Hotel Surabaya	20
Another facilities in Goldvitel Hotel Surabaya	Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?

There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Goldvitel Hotel Surabaya?

The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Goldvitel Hotel Surabaya provide breakfast?

Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya is a 4.0-star hotel.

How many floors does Goldvitel Hotel Surabaya have?

Goldvitel Hotel Surabaya has 20 floors.

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More Reviews from Other Guests in Goldvitel Hotel Surabaya

Overall Ratings & Reviews Goldvitel Hotel Surabaya

Traveloka (1,990)

8.6

Very Good

From 1,990 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.9

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya

All

Distance to City Center (228)

Bedroom (193)

Staff Friendliness (192)

Ambiance (192)

Bathroom (166)

Accessibility (152)

Hotel Area (145)

Room Space (142)

Surroundings (129)

Variety (126)

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Traveler Reviews Goldvitel Hotel Surabaya

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Customer reviews

D***D

9.4

/10

Reviewed 2 day(s) ago

Overall, everything was good, with no negatives. If I were to look at the slight negatives, the food would be a bit lacking, but otherwise, everything was top-notch.

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1 people find it helpful

Accommodation's Reply

20 Jul 2026

Dear Mr./Ms./Mrs. D*D, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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V***a

Leisure

7.2

/10

Reviewed 3 day(s) ago

The hotel is in the city center and is clean. The food is delicious and complete. Unfortunately, getting the 7th floor is quite uncomfortable because it is noisy downstairs there is a karaoke and bar so the music echoes up to the room. But when I called the receptionist, I was able to move the next day because I happened to be staying for 2 days and the staff were also very helpful. Except for one staff member who told me to go through the emergency stairs and said the elevator was out of service when I got lost in the front of the office even though I was just sitting there. I also didn't know that the 2nd floor was an office because there were many sofas in front of it that could be used to sit. Meanwhile, the elevator was not broken and anyone could pass through, including the janitor, and I had just passed there, but the staff said the elevator was out of service. Forcing myself to go through the emergency stairs was really strange and then asked if I was a guest there? Well, why am I hanging out at the hotel if I'm not staying there, it's like I have nothing to do. I wanted to talk a lot that night, but I didn't have the energy yesterday after diarrhea, I went out of the room to get some fresh air because the room was noisy, sounds echoed from downstairs and was told to use the emergency stairs. Thank you very much, sir :)

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Anika P. S.

Leisure

10.0

/10

Reviewed 1 week(s) ago

A downtown hotel. Easy access, close to Surabaya's culinary scene.

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Accommodation's Reply

14 Jul 2026

Dear Ms. Anika P.S., Sincerely yours, Goldvitel Surabaya Hotel. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for Goldvitel Surabaya Hotel. During your stay, we provided an overview of the hotel's central location, convenient access to Surabaya's food scene. Your experience and your family's visit to Goldvitel Surabaya Hotel encourage us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya Hotel

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S***N

6.4

/10

Reviewed 1 week(s) ago

Poor service to guests, please improve the service to be better.

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Accommodation's Reply

14 Jul 2026

Dear Mr./Ms. S*N, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Bagus P.

Staycation

10.0

/10

Reviewed 1 week(s) ago

A comfortable hotel located in the heart of Surabaya. It's easily accessible and close to Tunjungan Plaza. Finding affordable dining options is also easy.

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1 people find it helpful

Accommodation's Reply

11 Jul 2026

Dear Mr. Bagus P., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya during your stay. Our hotel strives to provide an image of a comfortable hotel located in the heart of Surabaya, conveniently close to Tunjunggan Plaza and offering easy access to affordable food. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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D***s

Business

10.0

/10

Reviewed 2 week(s) ago

Gold Vitel is a viral hotel in Surabaya because each floor has its own exciting atmosphere and the rooms are nice with a very attractive city view.

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Accommodation's Reply

11 Jul 2026

Dear D*s, this is a warm greeting from Goldvitel Surabaya Hotel. We sincerely thank you for leaving your valuable feedback, sharing your experience during your stay, and giving Goldvitel Surabaya Hotel the highest rating. Your valuable review further elevates Goldvitel's status as a renowned hotel in Surabaya. You can enjoy stunning city views from our beautiful guest rooms and unique spaces on every floor. Knowing that your family had a satisfying experience at Goldvitel Surabaya Hotel is a great motivation for us to further improve our facilities and service quality. We sincerely look forward to your return. We look forward to seeing you at Goldvitel Surabaya Hotel. Thank you. Hari Susilo, Head of Rooms - Goldvitel Surabaya Hotel

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Ali Z.

Business

10.0

/10

Reviewed 2 week(s) ago

Staying here is very comfortable and affordable. It offers city views, making it highly recommended for a staycation. The staff is very friendly.

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Accommodation's Reply

11 Jul 2026

Dear Ali Z, this is a warm greeting from Goldvitel Surabaya Hotel. We sincerely thank you for valuing your stay and for leaving such kind words and a high rating. You mentioned that you enjoyed a comfortable stay with beautiful city views at a reasonable price, found it perfect for a short vacation, and had a satisfying time thanks to our friendly staff. Knowing that your family had such a great experience at Goldvitel Surabaya Hotel is a great motivation for us to maintain the quality of our facilities and services. We look forward to your return. Sincerely, Hari Susilo, Head of Rooms - Goldvitel Surabaya Hotel

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Guest

Staycation

6.6

/10

Reviewed 2 week(s) ago

Very unpleasant. I checked in at 4:00 PM, but there were no towels or toilet paper, and they weren't available until 6:30 PM. The sheets were stained, as if they had been used. At 10:00 PM, I had to ask for all the pillowcases, sheets, and bed covers to be replaced. The hotel seems understaffed. At breakfast, there was only one receptionist, including the one serving, with an unfriendly face, perhaps too tired.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Goldvitel Hotel Surabaya is pleased to share our gratitude for your feedback and suggestions. We apologize for any inconvenience you may have experienced during your stay and thank you for taking the time to share your experience and for giving Goldvitel Hotel Surabaya such an excellent rating. Your experience and your family during your stay at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Verified Traveler

Staycation

10.0

/10

Reviewed 2 week(s) ago

The hotel view is very nice, the view of the lights of Surabaya city at night and the room facilities are luxurious at the cheapest price.

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1 people find it helpful

Accommodation's Reply

07 Jul 2026

Dear Valued Guest, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay. You noted the beautiful views of the hotel, the stunning city lights of Surabaya at night, and the luxurious in-room amenities at a reasonable price. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit us again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Norma Y.

10.0

/10

Reviewed 4 week(s) ago

The staff was very friendly and helpful upon check-in and the room was nice with a view of Surabaya city.

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1 people find it helpful

Accommodation's Reply

27 Jun 2026

Dear Ms. Norma Y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave to Goldvitel Hotel Surabaya. During your stay, you described the friendly and helpful staff during check-in and the beautiful room with city views. Your positive experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Dedi H. w.

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is very friendly, the rooms are nice and clean, and the location is centrally located with plenty of dining options. The price is very reasonable, especially since the area is very close to culinary delights and malls. It's perfect for a family vacation.

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Accommodation's Reply

01 Jul 2026

Dear Mr. Dedy H.W., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your experience and your family's during your visit to Goldvitel Hotel Surabaya motivate us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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M***e

Leisure

6.5

/10

Reviewed 4 week(s) ago

First time staying here. For a 4-star hotel, I booked a deluxe room, but it wasn't very big for two people, and it felt cramped. The room wasn't soundproof, so conversations and crying children in the next room were very audible. I liked the large windows, but the sink and bathroom had very slow water absorption, so when I showered, the water overflowed onto the dry area. Furthermore, many of the pool tiles were missing, causing my feet to cut and bleed while swimming. Accessibility is easy, as it's located in the city center.

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4 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Mr./Ms. M*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Arief I.

Leisure

10.0

/10

Reviewed 5 week(s) ago

The staff and service were excellent. The hotel's location is strategic. It's located on the main road, and access to Tunjungan Plaza is close and easy. The only downside is limited parking, but valet parking is available.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr. Arifi, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave to Goldvitel Hotel Surabaya. Your family's experience during your visit to Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***i

8.5

/10

Reviewed 5 week(s) ago

ok, it's a nice place to rest

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr./Ms./Mrs. H*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your positive impression of our hotel and your family's visit encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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E***n

Business

8.2

/10

Reviewed 5 week(s) ago

Cleanliness needs to be improved. The room smells musty.

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2 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr./Ms. E*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Della A.

Staycation

8.6

/10

Reviewed 6 week(s) ago

Honest review. The view is amazing if you get a room facing the BRI Tower. Unfortunately, the description says 22 square meters, but once you enter, it feels like 15 square meters. I've often stayed in hotels with similar rooms, but this one is really cramped. Many of the walls are also dirty and the wallpaper is peeling. Please be aware. And the breakfast is lacking, perhaps it could be improved. Otherwise, it's okay, and the view is excellent.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Della A., Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Andi L. H.

8.5

/10

Reviewed 6 week(s) ago

It was truly beyond my expectations, as my first hotel staycation was a surprise from the incredibly friendly staff. I've stayed at several hotels before, but this was my first time at this hotel, and I had such a memorable experience, right on my birthday. I also received a free voucher from Goldvitel. Thank you to all the staff. Stay healthy and successful, Goldvitel Hotel. Amen.

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1 people find it helpful

Accommodation's Reply

10 Jun 2026

Dear Mr. Andy L.H., Sincerely yours from Goldvitel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya. We are very proud to know that your first stay was so memorable, especially on your birthday. Your experience and that of your family during your visit to Goldvitel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya

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R***t

Business

10.0

/10

Reviewed 6 week(s) ago

The hotel is fully equipped with ample amenities. Even cooler is the Statue of Liberty in the corner of the hotel lobby.

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Accommodation's Reply

10 Jun 2026

Dear Mr./Ms. R*t, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave us. Our hotel offers excellent facilities, and a particularly impressive feature is the Statue of Liberty located in the lobby. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Ibnu S.

Staycation

8.5

/10

Reviewed 6 week(s) ago

The staff service is friendly and fast

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Accommodation's Reply

10 Jun 2026

Dear Mr. Ibnu, Goldvitel Hotel Surabaya extends its highest regards. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. This reflects the friendly and prompt service from our staff. Your experiences and those of your family during your visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope you and your family will return to stay with us again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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N***l

8.4

/10

Reviewed 6 week(s) ago

The food is not varied, the room walls are not renovated, very dirty.

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Accommodation's Reply

10 Jun 2026

Dear N*I, We extend our heartfelt greetings from Surabaya Kingvi Hotel. Thank you very much for your valuable feedback and critical comments regarding our hotel. We sincerely apologize for any inconvenience you experienced during your stay. We are deeply grateful that you took the time to share your thoughts and for your warm review of Surabaya Kingvi Hotel. Knowing that you and your family had a wonderful time at Surabaya Kingvi Hotel is a great encouragement to us in our efforts to improve the quality of our facilities and services. We look forward to welcoming you back again. Surabaya Kingvi Hotel looks forward to your next visit. Thank you. Hari Susilo, Head of Room Service, Surabaya Kingvi Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.