How many rooms are available at Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya has 104 rooms in total.

Does Goldvitel Hotel Surabaya provide parking?

Yes, Goldvitel Hotel Surabaya provides parking. Please confirm details directly with the hotel.

Does Goldvitel Hotel Surabaya have a swimming pool?

Yes, a swimming pool is available at Goldvitel Hotel Surabaya.

Does Goldvitel Hotel Surabaya provide late check-out?

Yes, late check-out is available at Goldvitel Hotel Surabaya, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Goldvitel Hotel Surabaya

Name: Goldvitel Hotel Surabaya
Address: Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261, Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Jawa Timur, 60261, Indonesia
Rating: 8.5

Hotels

Preferred Partner

All-star Accommodation

8.5

/10

Very Good

1,942 reviews

What Guests Say About Their Stay

Distance To City Center (355)

Staff Friendliness (295)

Accessibility (250)

Ambiance (241)

Norma Y.

10.0

/ 10

The staff was very friendly and helpful upon check-in and the room was nice with a view of Surabaya city.

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Verified Traveler

9.7

/ 10

My stay here happened to coincide with my birthday. The hotel staff surprised me by coming to my room with a cake, fruit, and a sign while singing Happy Birthday. I was truly impressed.

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R***n

9.4

/ 10

I had a very comfortable stay at Goldvitel Surabaya. The rooms were spotlessly clean, the amenities were complete, and the lobby staff were very friendly. It was a great stay.

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wily s.

10.0

/ 10

Thank you for your excellent and satisfying service. Quick response, excellent valet parking. Best of luck.

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Yohanes B. P.

9.7

/ 10

My two days here were so worth it. The hotel is in the heart of the city, clean, comfortable, and has fast Wi-Fi. The facilities are like a 4-star hotel, with a swimming pool and spa. Overall, it's great. Plus, I can enjoy the city view from my room. I really enjoyed it, and I hope to come back again.

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In the Area

See Map

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Goldvitel Hotel Surabaya is a hotel is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Goldvitel Hotel Surabaya

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What's around Goldvitel Hotel Surabaya

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

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Discover More About Goldvitel Hotel Surabaya

Discover Your Perfect Stay at Goldvitel Hotel Surabaya

Welcome to Goldvitel Hotel Surabaya, your premier destination for an unforgettable experience in Jawa Timur, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, making us the ideal choice for both business and leisure travelers. Whether you're planning a short getaway or an extended stay, Goldvitel Hotel Surabaya is dedicated to making your visit truly special. Room rates at Goldvitel Hotel Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Goldvitel Hotel Surabaya Location

Nestled in the vibrant heart of Surabaya, Goldvitel Hotel Surabaya is conveniently situated at Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261. This prime location places you just a short distance from the bustling city center, offering easy access to major business districts and popular tourist attractions. For those arriving by air, the hotel is a manageable journey from Juanda International Airport, with various transportation options available. The atmosphere surrounding Goldvitel Hotel Surabaya is one of dynamic urban energy, yet the hotel itself provides a tranquil oasis. You'll find yourself close to key landmarks and entertainment hubs, ensuring that everything you need is within easy reach.

Goldvitel Hotel Surabaya Facilities & Services

Facilities for guests at Goldvitel Hotel Surabaya are designed to enhance your comfort and convenience throughout your stay. We offer a comprehensive range of amenities to cater to every need: *

Swimming Pool:

Take a refreshing dip in our sparkling outdoor swimming pool, perfect for relaxation and unwinding. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees. *

Fitness Center:

Maintain your workout routine at our well-equipped fitness center, available daily from 6:00 AM to 9:00 PM. *

Restaurant:

Savor delicious local and international cuisine at our on-site restaurant. *

Bar:

Enjoy a relaxing drink at our stylish bar. *

Meeting Rooms:

For business travelers, we provide modern meeting facilities equipped with the latest technology. *

Free Wi-Fi:

Stay connected with complimentary high-speed internet access throughout the hotel. *

24-Hour Front Desk:

Our dedicated staff is available around the clock to assist you with any requests. *

Concierge Services:

Get personalized recommendations and assistance with bookings. *

Luggage Storage:

Secure storage is available for your convenience. *

Daily Housekeeping:

Enjoy a clean and comfortable room every day. *

Free Parking:

Ample free parking space is available for guests traveling by car.

Goldvitel Hotel Surabaya Room Types

Discover a variety of comfortable and well-appointed accommodations with our diverse room types of Goldvitel Hotel Surabaya. Each room is designed to provide a restful sanctuary after a day of exploration or business. *

Deluxe Room:

Offering a comfortable space with either a city view or garden view. Available in smoking and non-smoking options. Some rooms feature a bathtub for added luxury. *

Executive Room:

A more spacious option, providing enhanced amenities and a choice of city or garden views. Available in smoking and non-smoking configurations. Bathtub available in select rooms. *

Suite:

Our premium suites offer expansive living areas, breathtaking city views, and all the comforts of home. These rooms are non-smoking and include a bathtub. *

Family Room:

Perfect for families traveling together, these rooms are designed for comfort and convenience, often featuring multiple beds and a city view. Available in non-smoking. Bathtub may be available in select rooms. We strive to accommodate all our guests' preferences, and while we do not currently offer pet-friendly rooms, we ensure a pristine environment for all visitors.

Goldvitel Hotel Surabaya Dining & Restaurants

Indulge your taste buds at Goldvitel Hotel Surabaya's dining establishments, where culinary excellence meets warm hospitality. *

The Emerald Restaurant:

Our main restaurant offers a delightful breakfast buffet from 6:00 AM to 10:00 AM, with estimated prices per person around PHP 450. For lunch and dinner, enjoy a selection of Indonesian and international dishes. Lunch is served from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. *

The Sapphire Lounge:

A sophisticated spot to unwind with a variety of beverages and light snacks. Open daily from 11:00 AM to 11:00 PM.

Goldvitel Hotel Surabaya Nearby Attractions and Activities

Surabaya is a city rich in culture and history, offering a plethora of attractions for every traveler. Goldvitel Hotel Surabaya is ideally located to explore these exciting destinations: *

Tugu Pahlawan (Heroes Monument):

A prominent landmark commemorating the Battle of Surabaya, offering historical insights and panoramic city views. *

House of Sampoerna:

A museum and former cigarette factory showcasing the history of tobacco in Indonesia and the iconic Dji Sam Soe brand. *

Surabaya Submarine Monument (Monkasel):

Explore a real Indonesian Navy submarine, offering a unique glimpse into naval history. *

Masjid Al-Akbar Surabaya:

One of the largest mosques in Indonesia, known for its stunning architecture and grandeur. *

Galaxy Mall:

A premier shopping destination offering a wide array of local and international brands, dining options, and entertainment. If you are looking for other activities around Goldvitel Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Goldvitel Hotel Surabaya from the Airport

Navigating your way to Goldvitel Hotel Surabaya is straightforward, with several convenient options available from Juanda International Airport (SUB). The airport transfer service of Goldvitel Hotel Surabaya can be arranged for a seamless arrival. *

Hotel Private Airport Transfer:

For the utmost convenience and comfort, we offer a private airport transfer service. Please contact the hotel in advance to arrange this service. Prices vary depending on vehicle type, typically ranging from PHP 800 to PHP 1500. *

Taxi:

Metered taxis are readily available at the airport. The journey to Goldvitel Hotel Surabaya usually takes around 30-60 minutes, depending on traffic, and will cost approximately PHP 200 to PHP 400. *

Ride-hailing Service:

You can also book a ride through a ride-hailing service from the designated pick-up points at the airport. This is often a cost-effective option, with fares similar to taxis. *

Public Transport:

While less direct, public buses and shuttles operate from the airport to various points in the city, from where you can take a local taxi or ride-hailing service to the hotel. This is the most budget-friendly option but requires more time and navigation. For a stress-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Goldvitel Hotel Surabaya

Choosing Goldvitel Hotel Surabaya means opting for a memorable and comfortable stay in the heart of Jawa Timur. Our commitment to excellent service, prime location, and comprehensive facilities makes us the perfect choice for your next trip. *

Prime Location:

Easily access Surabaya's business and leisure attractions. *

Comfortable Accommodations:

A range of room types to suit every traveler's needs. *

Excellent Facilities:

Enjoy our swimming pool, fitness center, and dining options. *

Exceptional Service:

Our friendly staff is dedicated to ensuring your satisfaction. *

Convenient Booking:

Check room availability at Goldvitel Hotel Surabaya and secure your preferred dates. Experience the best of Surabaya by Booking Goldvitel Hotel Surabaya today. For great deals and easy reservations, visit Traveloka. Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late Check-out
Laundry service
Luggage storage
Medical service
Multilingual staff
Wedding service

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Things to Do

Fitness center
Karaoke
Massage
Outdoor pool
Sauna
Spa

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Transportation

Area shuttle with surcharge
Bicycle rental
Shopping center shuttle
Valet parking

Food and Drinks

Bar
Buffet breakfast
Cafe
Pub

General

AC
Non-smoking room
Swimming pool

Shuttle Service

Airport transfer (surcharge)
Cruise shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Business Facilities

Conference room
Meeting facilities

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya	104
Number of floors in Goldvitel Hotel Surabaya	20
Another facilities in Goldvitel Hotel Surabaya	Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?

There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Goldvitel Hotel Surabaya?

The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Goldvitel Hotel Surabaya provide breakfast?

Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Goldvitel Hotel Surabaya?

Goldvitel Hotel Surabaya is a 4.0-star hotel.

How many floors does Goldvitel Hotel Surabaya have?

Goldvitel Hotel Surabaya has 20 floors.

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More Reviews from Other Guests in Goldvitel Hotel Surabaya

Overall Ratings & Reviews Goldvitel Hotel Surabaya

Traveloka (1,942)

8.5

Very Good

From 1,942 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.9

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya

All

Distance to City Center (219)

Bedroom (186)

Staff Friendliness (184)

Ambiance (183)

Bathroom (160)

Accessibility (146)

Hotel Area (140)

Room Space (138)

Surroundings (125)

Variety (121)

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Traveler Reviews Goldvitel Hotel Surabaya

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Customer reviews

Norma Y.

10.0

/10

Reviewed 5 day(s) ago

The staff was very friendly and helpful upon check-in and the room was nice with a view of Surabaya city.

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Accommodation's Reply

27 Jun 2026

Dear Ms. Norma Y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave to Goldvitel Hotel Surabaya. During your stay, you described the friendly and helpful staff during check-in and the beautiful room with city views. Your positive experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Dedi H. w.

10.0

/10

Reviewed 6 day(s) ago

The hotel staff is very friendly, the rooms are nice and clean, and the location is centrally located with plenty of dining options. The price is very reasonable, especially since the area is very close to culinary delights and malls. It's perfect for a family vacation.

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M***e

Leisure

6.5

/10

Reviewed 1 week(s) ago

First time staying here. For a 4-star hotel, I booked a deluxe room, but it wasn't very big for two people, and it felt cramped. The room wasn't soundproof, so conversations and crying children in the next room were very audible. I liked the large windows, but the sink and bathroom had very slow water absorption, so when I showered, the water overflowed onto the dry area. Furthermore, many of the pool tiles were missing, causing my feet to cut and bleed while swimming. Accessibility is easy, as it's located in the city center.

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Accommodation's Reply

26 Jun 2026

Dear Mr./Ms. M*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Arief I.

Leisure

10.0

/10

Reviewed 2 week(s) ago

The staff and service were excellent. The hotel's location is strategic. It's located on the main road, and access to Tunjungan Plaza is close and easy. The only downside is limited parking, but valet parking is available.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr. Arifi, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave to Goldvitel Hotel Surabaya. Your family's experience during your visit to Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***i

8.5

/10

Reviewed 2 week(s) ago

ok, it's a nice place to rest

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Accommodation's Reply

17 Jun 2026

Dear Mr./Ms./Mrs. H*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your positive impression of our hotel and your family's visit encourages us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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E***n

Business

8.2

/10

Reviewed 2 week(s) ago

Cleanliness needs to be improved. The room smells musty.

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Accommodation's Reply

17 Jun 2026

Dear Mr./Ms. E*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Della A.

Staycation

8.6

/10

Reviewed 3 week(s) ago

Honest review. The view is amazing if you get a room facing the BRI Tower. Unfortunately, the description says 22 square meters, but once you enter, it feels like 15 square meters. I've often stayed in hotels with similar rooms, but this one is really cramped. Many of the walls are also dirty and the wallpaper is peeling. Please be aware. And the breakfast is lacking, perhaps it could be improved. Otherwise, it's okay, and the view is excellent.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Della A., Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Andi L. H.

8.5

/10

Reviewed 3 week(s) ago

It was truly beyond my expectations, as my first hotel staycation was a surprise from the incredibly friendly staff. I've stayed at several hotels before, but this was my first time at this hotel, and I had such a memorable experience, right on my birthday. I also received a free voucher from Goldvitel. Thank you to all the staff. Stay healthy and successful, Goldvitel Hotel. Amen.

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Accommodation's Reply

10 Jun 2026

Dear Mr. Andy L.H., Sincerely yours from Goldvitel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya. We are very proud to know that your first stay was so memorable, especially on your birthday. Your experience and that of your family during your visit to Goldvitel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya

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R***t

Business

10.0

/10

Reviewed 3 week(s) ago

The hotel is fully equipped with ample amenities. Even cooler is the Statue of Liberty in the corner of the hotel lobby.

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Accommodation's Reply

10 Jun 2026

Dear Mr./Ms. R*t, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave us. Our hotel offers excellent facilities, and a particularly impressive feature is the Statue of Liberty located in the lobby. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit us again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Ibnu S.

Staycation

8.5

/10

Reviewed 3 week(s) ago

The staff service is friendly and fast

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Accommodation's Reply

10 Jun 2026

Dear Mr. Ibnu, Goldvitel Hotel Surabaya extends its highest regards. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. This reflects the friendly and prompt service from our staff. Your experiences and those of your family during your visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope you and your family will return to stay with us again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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N***l

8.4

/10

Reviewed 3 week(s) ago

The food is not varied, the room walls are not renovated, very dirty.

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Accommodation's Reply

10 Jun 2026

Dear N*I, We extend our heartfelt greetings from Surabaya Kingvi Hotel. Thank you very much for your valuable feedback and critical comments regarding our hotel. We sincerely apologize for any inconvenience you experienced during your stay. We are deeply grateful that you took the time to share your thoughts and for your warm review of Surabaya Kingvi Hotel. Knowing that you and your family had a wonderful time at Surabaya Kingvi Hotel is a great encouragement to us in our efforts to improve the quality of our facilities and services. We look forward to welcoming you back again. Surabaya Kingvi Hotel looks forward to your next visit. Thank you. Hari Susilo, Head of Room Service, Surabaya Kingvi Hotel

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S***i

Staycation

9.7

/10

Reviewed 3 week(s) ago

Nice staff, quick action. We had a severe sore throat and they willingly gave us free ice cubes. Close to a good soto near BRI Tower.

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Accommodation's Reply

06 Jun 2026

Dear Mr/s S***i, Thank you for sharing your wonderful review.We are thrilled to hear that our team provided quick action and friendly service during your stay. Ensuring your comfort is our top priority, and we are glad that a simple gesture like providing ice cubes could help soothe your sore throat. It is also great to know you enjoyed our strategic location near the popular soto spot by the BRI Tower.We look forward to welcoming you back for another pleasant stay. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.

T***o

7.2

/10

Reviewed 3 week(s) ago

The food was standard, and the staff service was flawless. Everyone was professional and very friendly. However, the room was terrible. It smelled really bad upon arrival, and unfortunately, the smell was coming from the air conditioning. However, the staff were all professional, and they upgraded us to a nicer room. Unfortunately, this hotel feels like a nightclub, with some guests getting drunk and banging on the walls at night.

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Accommodation's Reply

10 Jun 2026

Dear Mr./Ms. T*o, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Putra D.

9.0

/10

Reviewed 4 week(s) ago

in general it's great

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Accommodation's Reply

07 Jun 2026

Dear Ms. Putra Dhi, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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H***A

Staycation

9.1

/10

Reviewed 4 week(s) ago

Staying at Goldvitel was a pleasure. Its central location and fantastic views from the top are simply breathtaking.

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Accommodation's Reply

06 Jun 2026

Dear Mr./Ms. H*A, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. The central location and the views from the upper floors were fantastic. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of our accommodations and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Verified Traveler

Business

9.7

/10

Reviewed 5 week(s) ago

My stay here happened to coincide with my birthday. The hotel staff surprised me by coming to my room with a cake, fruit, and a sign while singing Happy Birthday. I was truly impressed.

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1 people find it helpful

Accommodation's Reply

30 May 2026

Dear Valued Guest, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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S***y

Leisure

8.1

/10

Reviewed 5 week(s) ago

The room is very noisy at midnight. The car and motorcycle honking is very loud, especially when you get a room near the road. The lobby is small with a little hike to the lobby via stairs.

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Accommodation's Reply

06 Jun 2026

Dear Mr/s S***y, Thank you for taking the time to share your detailed feedback regarding your recent stay. Please accept our sincerest apologies for the discomfort caused by the traffic noise at midnight and the inconvenience regarding our lobby access. As a 4-star hotel, your comfort is our top priority, and we regret that we fell short during your visit.For your future stays, we would highly recommend requesting one of our courtyard-facing rooms or higher floors, which are much quieter and better insulated from the main road. Regarding the stairs, please note that our bellhops are always ready at the entrance to assist you with your luggage.We are also currently evaluating options to improve our soundproofing and accessibility to enhance our guest experience. We value your patronage and hope to have the opportunity to welcome you back for a much better and more peaceful stay. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.

G***y

Business

8.7

/10

Reviewed 5 week(s) ago

Please pay attention to the AC. Everything else is nice and good.

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1 people find it helpful

Accommodation's Reply

30 May 2026

Dear Mr./Ms. G*y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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P***h

8.8

/10

Reviewed 5 week(s) ago

Very friendly service, highly recommended.

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Accommodation's Reply

23 May 2026

Dear Mr./Ms. p*h, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for our Goldvitel Hotel Surabaya. Your description of the friendly service and highly recommended hotel further reinforces our commitment to maintaining the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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I***n

8.5

/10

Reviewed 6 week(s) ago

Totally worth it for the price & location

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Accommodation's Reply

22 May 2026

Dear Mr./Ms. I*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave us. We were impressed by the value for money and convenient location. Your family's experience at Goldvitel Hotel Surabaya encourages us to maintain the quality of both our accommodations and services. We hope you and your family will visit us again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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