Goldvitel Hotel Surabaya

Hotels
Preferred Partner Plus
All-star Accommodation
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8.6
/10
Very Good
2,043 reviews

What Guests Say About Their Stay

Distance To City Center (392)
Staff Friendliness (325)
Accessibility (275)
Ambiance (263)

PT Carbay S. I.

10.0
/ 10
The rooms are clean, comfortable, and well-appointed. The beds are comfortable, the air conditioning works well, and the in-room amenities are complete enough to meet your needs during your stay. The hotel grounds are also well-maintained.
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Ali Z.

10.0
/ 10
Staying here is very comfortable and affordable. It offers city views, making it highly recommended for a staycation. The staff is very friendly.
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Verified Traveler

10.0
/ 10
The hotel view is very nice, the view of the lights of Surabaya city at night and the room facilities are luxurious at the cheapest price.
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Norma Y.

10.0
/ 10
The staff was very friendly and helpful upon check-in and the room was nice with a view of Surabaya city.
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Verified Traveler

9.7
/ 10
My stay here happened to coincide with my birthday. The hotel staff surprised me by coming to my room with a cake, fruit, and a sign while singing Happy Birthday. I was truly impressed.
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In the Area
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Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Goldvitel Hotel Surabaya is a hotel is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Goldvitel Hotel Surabaya

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby Goldvitel Hotel Surabaya
Exterior 2 Goldvitel Hotel Surabaya

Discover More About Goldvitel Hotel Surabaya

Discover Your Perfect Stay at Goldvitel Hotel Surabaya

Welcome to Goldvitel Hotel Surabaya, your premier destination for an unforgettable experience in Jawa Timur, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, making us the ideal choice for both business and leisure travelers. Whether you're planning a short getaway or an extended stay, Goldvitel Hotel Surabaya is dedicated to making your visit truly special. Room rates at Goldvitel Hotel Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Goldvitel Hotel Surabaya Location

Nestled in the vibrant heart of Surabaya, Goldvitel Hotel Surabaya is conveniently situated at Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261. This prime location places you just a short distance from the bustling city center, offering easy access to major business districts and popular tourist attractions. For those arriving by air, the hotel is a manageable journey from Juanda International Airport, with various transportation options available. The atmosphere surrounding Goldvitel Hotel Surabaya is one of dynamic urban energy, yet the hotel itself provides a tranquil oasis. You'll find yourself close to key landmarks and entertainment hubs, ensuring that everything you need is within easy reach.

Goldvitel Hotel Surabaya Facilities & Services

Facilities for guests at Goldvitel Hotel Surabaya are designed to enhance your comfort and convenience throughout your stay. We offer a comprehensive range of amenities to cater to every need: *

Swimming Pool:

Take a refreshing dip in our sparkling outdoor swimming pool, perfect for relaxation and unwinding. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees. *

Fitness Center:

Maintain your workout routine at our well-equipped fitness center, available daily from 6:00 AM to 9:00 PM. *

Restaurant:

Savor delicious local and international cuisine at our on-site restaurant. *

Bar:

Enjoy a relaxing drink at our stylish bar. *

Meeting Rooms:

For business travelers, we provide modern meeting facilities equipped with the latest technology. *

Free Wi-Fi:

Stay connected with complimentary high-speed internet access throughout the hotel. *

24-Hour Front Desk:

Our dedicated staff is available around the clock to assist you with any requests. *

Concierge Services:

Get personalized recommendations and assistance with bookings. *

Luggage Storage:

Secure storage is available for your convenience. *

Daily Housekeeping:

Enjoy a clean and comfortable room every day. *

Free Parking:

Ample free parking space is available for guests traveling by car.

Goldvitel Hotel Surabaya Room Types

Discover a variety of comfortable and well-appointed accommodations with our diverse room types of Goldvitel Hotel Surabaya. Each room is designed to provide a restful sanctuary after a day of exploration or business. *

Deluxe Room:

Offering a comfortable space with either a city view or garden view. Available in smoking and non-smoking options. Some rooms feature a bathtub for added luxury. *

Executive Room:

A more spacious option, providing enhanced amenities and a choice of city or garden views. Available in smoking and non-smoking configurations. Bathtub available in select rooms. *

Suite:

Our premium suites offer expansive living areas, breathtaking city views, and all the comforts of home. These rooms are non-smoking and include a bathtub. *

Family Room:

Perfect for families traveling together, these rooms are designed for comfort and convenience, often featuring multiple beds and a city view. Available in non-smoking. Bathtub may be available in select rooms. We strive to accommodate all our guests' preferences, and while we do not currently offer pet-friendly rooms, we ensure a pristine environment for all visitors.

Goldvitel Hotel Surabaya Dining & Restaurants

Indulge your taste buds at Goldvitel Hotel Surabaya's dining establishments, where culinary excellence meets warm hospitality. *

The Emerald Restaurant:

Our main restaurant offers a delightful breakfast buffet from 6:00 AM to 10:00 AM, with estimated prices per person around PHP 450. For lunch and dinner, enjoy a selection of Indonesian and international dishes. Lunch is served from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. *

The Sapphire Lounge:

A sophisticated spot to unwind with a variety of beverages and light snacks. Open daily from 11:00 AM to 11:00 PM.

Goldvitel Hotel Surabaya Nearby Attractions and Activities

Surabaya is a city rich in culture and history, offering a plethora of attractions for every traveler. Goldvitel Hotel Surabaya is ideally located to explore these exciting destinations: *

Tugu Pahlawan (Heroes Monument):

A prominent landmark commemorating the Battle of Surabaya, offering historical insights and panoramic city views. *

House of Sampoerna:

A museum and former cigarette factory showcasing the history of tobacco in Indonesia and the iconic Dji Sam Soe brand. *

Surabaya Submarine Monument (Monkasel):

Explore a real Indonesian Navy submarine, offering a unique glimpse into naval history. *

Masjid Al-Akbar Surabaya:

One of the largest mosques in Indonesia, known for its stunning architecture and grandeur. *

Galaxy Mall:

A premier shopping destination offering a wide array of local and international brands, dining options, and entertainment. If you are looking for other activities around Goldvitel Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Goldvitel Hotel Surabaya from the Airport

Navigating your way to Goldvitel Hotel Surabaya is straightforward, with several convenient options available from Juanda International Airport (SUB). The airport transfer service of Goldvitel Hotel Surabaya can be arranged for a seamless arrival. *

Hotel Private Airport Transfer:

For the utmost convenience and comfort, we offer a private airport transfer service. Please contact the hotel in advance to arrange this service. Prices vary depending on vehicle type, typically ranging from PHP 800 to PHP 1500. *

Taxi:

Metered taxis are readily available at the airport. The journey to Goldvitel Hotel Surabaya usually takes around 30-60 minutes, depending on traffic, and will cost approximately PHP 200 to PHP 400. *

Ride-hailing Service:

You can also book a ride through a ride-hailing service from the designated pick-up points at the airport. This is often a cost-effective option, with fares similar to taxis. *

Public Transport:

While less direct, public buses and shuttles operate from the airport to various points in the city, from where you can take a local taxi or ride-hailing service to the hotel. This is the most budget-friendly option but requires more time and navigation. For a stress-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Goldvitel Hotel Surabaya

Choosing Goldvitel Hotel Surabaya means opting for a memorable and comfortable stay in the heart of Jawa Timur. Our commitment to excellent service, prime location, and comprehensive facilities makes us the perfect choice for your next trip. *

Prime Location:

Easily access Surabaya's business and leisure attractions. *

Comfortable Accommodations:

A range of room types to suit every traveler's needs. *

Excellent Facilities:

Enjoy our swimming pool, fitness center, and dining options. *

Exceptional Service:

Our friendly staff is dedicated to ensuring your satisfaction. *

Convenient Booking:

Check room availability at Goldvitel Hotel Surabaya and secure your preferred dates. Experience the best of Surabaya by Booking Goldvitel Hotel Surabaya today. For great deals and easy reservations, visit Traveloka. Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge Goldvitel Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool Goldvitel Hotel Surabaya
Swimming Pool
Entertainment Facility Goldvitel Hotel Surabaya
Entertainment Facility
Fitness Center Goldvitel Hotel Surabaya
Fitness Center
Functional Hall Goldvitel Hotel Surabaya
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Fitness center
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Area shuttle with surcharge
  • Bicycle rental
  • Shopping center shuttle
  • Valet parking

Food and Drinks

  • Bar
  • Buffet breakfast
  • Cafe
  • Pub

General

  • AC
  • Non-smoking room
  • Swimming pool

Shuttle Service

  • Airport transfer (surcharge)
  • Cruise shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Business Facilities

  • Conference room
  • Meeting facilities

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya
104
Number of floors in Goldvitel Hotel Surabaya
20
Another facilities in Goldvitel Hotel Surabaya
Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?
There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Goldvitel Hotel Surabaya?
The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Goldvitel Hotel Surabaya provide breakfast?
Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Goldvitel Hotel Surabaya?
Goldvitel Hotel Surabaya is a 4.0-star hotel.
How many floors does Goldvitel Hotel Surabaya have?
Goldvitel Hotel Surabaya has 20 floors.
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More Reviews from Other Guests in Goldvitel Hotel Surabaya

8.6
Very Good
From 2,043 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.9

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya
All
Distance to City Center (239)
Staff Friendliness (203)
Ambiance (201)
Bedroom (199)
Bathroom (170)
Accessibility (160)
Hotel Area (151)
Room Space (148)
Surroundings (134)
Variety (129)
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Traveler Reviews Goldvitel Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
R***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The bed and room are clean enough, and the room is cleaned regularly every day with cleanliness that can be rated at 8.
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Accommodation's Reply
08 Aug 2026
Dear Mr./Ms. R*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 2 week(s) ago
The old AC hadn't been replaced and was making noise. The room faced the sun. They should have paid more attention to the comfort of the room. It was incredibly hot. Even the hallway was hot. Checking in took only 20 minutes and then checking out immediately. Uncomfortable.
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Accommodation's Reply
07 Aug 2026
Dear Mr./Ms. A*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Pak S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel near work, often stay at Goldvitel.
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Accommodation's Reply
03 Aug 2026
Dear Mr./Ms. S., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Purwadi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My first experience staying at Goldvitel was pleasant, comfortable, welcoming, and friendly. Thank you to the friendly and kind staff.
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Accommodation's Reply
06 Aug 2026
Dear Ms. Puravadee P, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. We are delighted that your first stay at Goldvitel was so pleasant, comfortable, and welcoming. Thank you to all the friendly and kind staff. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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s***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
The room was so cramped, it was difficult to pray. The food was almost all mediocre, so I just had a taste, as nothing really stimulated my appetite.
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Accommodation's Reply
03 Aug 2026
Dear Sir/Madam s*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya such an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Afifah R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff was friendly, check-in could have been earlier, the room was clean, but the bathroom smelled a bit. But overall, it was okay.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Afifah R., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Stayed for 3 nights due to my child's college enrollment. Check-in was only possible at 2:00 PM, but towels were only provided at 4:00 PM. I was frustrated just by the towel issue. The room was full of stains, and the sheets weren't changed until I remembered the stains from the previous one, even though I was told to change the sheets, blanket, and pillowcases every day. I stayed for 3 nights. Please improve the cleanliness and service. Breakfast tasted standard...
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Accommodation's Reply
29 Jul 2026
Dear Ms./Mrs. M*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Suripto
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The Sky Lounge has a great view of the city, and the food is delicious.
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Accommodation's Reply
31 Jul 2026
Dear Mr. Suripto, Goldvitel Hotel Surabaya extends its highest regards. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your experience and that of your family during your visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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k***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are very friendly, polite, and kind, it feels like family.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Mr./Ms. K*E, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. We were impressed by the friendliness and courtesy of our staff, making you feel like family. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Gan B. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
Is budget stay in old building. Interior of room is old, especially the light at the table and bathroom. It might drop down anytime.
3 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Gan B. H., Thank you for sharing your feedback. As a budget-friendly hotel housed in a classic building, we continuously strive to balance affordable rates with a safe, comfortable environment. However, we deeply regret that the condition of your room’s interior and fixtures fell short of expectations during your stay. Please accept our sincere apologies for the issues with the table and bathroom lights. We appreciate your feedback as it helps us identify areas that need urgent attention. We hope to have the opportunity to provide you with a much improved and safer stay in the future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
Gan B. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The hotel is old. The power circuit cut off when we tried to turn off the table lamp. The bathroom light fell down when we returned to the hotel on the second day. Towels were not ready after room service. Everything needed to be called to the counter to request.
1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Gan B. H., Thank you for taking the time to share your constructive feedback regarding your recent stay with us. Please accept our sincere apologies for the technical and service inconveniences you experienced, specifically regarding the room fixtures and the housekeeping service. We value your feedback as a vital tool for our continuous improvement. We hope to welcome you back in the near future to show you the true quality of our hospitality. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
PT Carbay S. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are clean, comfortable, and well-appointed. The beds are comfortable, the air conditioning works well, and the in-room amenities are complete enough to meet your needs during your stay. The hotel grounds are also well-maintained.
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Accommodation's Reply
27 Jul 2026
Dear Mr./Mrs. PT Carbay S. I., Warm greetings from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. During your stay, you provided photos of a clean, comfortable, and tidy room. The bed was comfortable, the air conditioning worked well, and the in-room amenities were complete to meet your needs. The cleanliness of the hotel premises was also very well maintained. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of both our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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k***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is clean, cool, and comfortable. There's a bathtub🛁 too, a swimming pool, karaoke, a gym, and a spa—it's all here. The food is also delicious. The staff is also very kind and friendly, making it perfect for a staycation. Highly recommended for the price.
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Accommodation's Reply
28 Jul 2026
Dear Mr./Ms. ke*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and giving Goldvitel Hotel Surabaya an excellent rating. During your stay, our hotel offered clean, cool, and comfortable rooms with bathtubs 🛁, a swimming pool, karaoke, fitness center, and spa. The food was delicious, and the staff were kind and friendly. Therefore, Goldvitel Hotel Surabaya is a suitable place to stay and is highly recommended for its price. Your family's experience visiting Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
What needs improvement: 1. There were no towels or bath mats when I checked in. I asked the concierge, and they told me they would be provided at 4:00 PM. After I complained, they were finally provided. 2. Breakfast: The salad bar was in an odd location, hard to reach. 3. On the positive side: Bike rentals are available. 4. The carpet on the 8th floor could be cleaned better. There is no air conditioning along the 8th floor hallway.
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Accommodation's Reply
28 Jul 2026
Dear Ms./Mrs. Wa, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable hotel surroundings, and clean rooms. Close to the city center.
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Accommodation's Reply
25 Jul 2026
Dear Ms./Mrs. Y*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your description of the friendly staff, warm and comfortable atmosphere, and clean rooms, along with its convenient location in the city center, motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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J***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
The sofa is very uncomfortable to sit on because it is starting to deteriorate. (Apartment type)
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. J*r, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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s***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Will be back someday, the room and area are good.
1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Mr/s s***h, Thank you for the wonderful feedback. We are glad you had a good experience with our rooms and location. We look forward to your next visit! Sincerely Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
D***D
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Overall, everything was good, with no negatives. If I were to look at the slight negatives, the food would be a bit lacking, but otherwise, everything was top-notch.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr./Ms./Mrs. D*D, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Andika P.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
Very disappointing!!!! The room should have been checked thoroughly before being given to the customer!!! How could the customer be in the room without a towel or footcloth for the toilet. I called room service three times, but they just threw it away and didn't get any explanation, so I had to wait over an hour. Very slow and uncomfortable service!
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Accommodation's Reply
22 Jul 2026
Dear Ms. Andika P., Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and thank you for taking the time to share your experience and give Goldvitel Hotel Surabaya such an excellent rating. Your experience and your family during your stay at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 4 week(s) ago
The hotel is in the city center and is clean. The food is delicious and complete. Unfortunately, getting the 7th floor is quite uncomfortable because it is noisy downstairs there is a karaoke and bar so the music echoes up to the room. But when I called the receptionist, I was able to move the next day because I happened to be staying for 2 days and the staff were also very helpful. Except for one staff member who told me to go through the emergency stairs and said the elevator was out of service when I got lost in the front of the office even though I was just sitting there. I also didn't know that the 2nd floor was an office because there were many sofas in front of it that could be used to sit. Meanwhile, the elevator was not broken and anyone could pass through, including the janitor, and I had just passed there, but the staff said the elevator was out of service. Forcing myself to go through the emergency stairs was really strange and then asked if I was a guest there? Well, why am I hanging out at the hotel if I'm not staying there, it's like I have nothing to do. I wanted to talk a lot that night, but I didn't have the energy yesterday after diarrhea, I went out of the room to get some fresh air because the room was noisy, sounds echoed from downstairs and was told to use the emergency stairs. Thank you very much, sir :)
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Ms./Mrs. Wa, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Bedroom 4 Goldvitel Hotel Surabaya

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8.6
Very Good
From 2,043 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.9

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (239)
Staff Friendliness (203)
Ambiance (201)
Bedroom (199)
Bathroom (170)
Accessibility (160)
Hotel Area (151)
Room Space (148)
Surroundings (134)
Variety (129)
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Traveler Reviews Goldvitel Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
R***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The bed and room are clean enough, and the room is cleaned regularly every day with cleanliness that can be rated at 8.
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Accommodation's Reply
08 Aug 2026
Dear Mr./Ms. R*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 2 week(s) ago
The old AC hadn't been replaced and was making noise. The room faced the sun. They should have paid more attention to the comfort of the room. It was incredibly hot. Even the hallway was hot. Checking in took only 20 minutes and then checking out immediately. Uncomfortable.
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Accommodation's Reply
07 Aug 2026
Dear Mr./Ms. A*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Pak S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel near work, often stay at Goldvitel.
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Accommodation's Reply
03 Aug 2026
Dear Mr./Ms. S., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Purwadi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My first experience staying at Goldvitel was pleasant, comfortable, welcoming, and friendly. Thank you to the friendly and kind staff.
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Accommodation's Reply
06 Aug 2026
Dear Ms. Puravadee P, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. We are delighted that your first stay at Goldvitel was so pleasant, comfortable, and welcoming. Thank you to all the friendly and kind staff. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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s***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
The room was so cramped, it was difficult to pray. The food was almost all mediocre, so I just had a taste, as nothing really stimulated my appetite.
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Accommodation's Reply
03 Aug 2026
Dear Sir/Madam s*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya such an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Afifah R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff was friendly, check-in could have been earlier, the room was clean, but the bathroom smelled a bit. But overall, it was okay.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Afifah R., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Stayed for 3 nights due to my child's college enrollment. Check-in was only possible at 2:00 PM, but towels were only provided at 4:00 PM. I was frustrated just by the towel issue. The room was full of stains, and the sheets weren't changed until I remembered the stains from the previous one, even though I was told to change the sheets, blanket, and pillowcases every day. I stayed for 3 nights. Please improve the cleanliness and service. Breakfast tasted standard...
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Accommodation's Reply
29 Jul 2026
Dear Ms./Mrs. M*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Suripto
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The Sky Lounge has a great view of the city, and the food is delicious.
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Accommodation's Reply
31 Jul 2026
Dear Mr. Suripto, Goldvitel Hotel Surabaya extends its highest regards. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your experience and that of your family during your visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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k***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are very friendly, polite, and kind, it feels like family.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Mr./Ms. K*E, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. We were impressed by the friendliness and courtesy of our staff, making you feel like family. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Gan B. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
Is budget stay in old building. Interior of room is old, especially the light at the table and bathroom. It might drop down anytime.
3 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Gan B. H., Thank you for sharing your feedback. As a budget-friendly hotel housed in a classic building, we continuously strive to balance affordable rates with a safe, comfortable environment. However, we deeply regret that the condition of your room’s interior and fixtures fell short of expectations during your stay. Please accept our sincere apologies for the issues with the table and bathroom lights. We appreciate your feedback as it helps us identify areas that need urgent attention. We hope to have the opportunity to provide you with a much improved and safer stay in the future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
Gan B. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The hotel is old. The power circuit cut off when we tried to turn off the table lamp. The bathroom light fell down when we returned to the hotel on the second day. Towels were not ready after room service. Everything needed to be called to the counter to request.
1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Gan B. H., Thank you for taking the time to share your constructive feedback regarding your recent stay with us. Please accept our sincere apologies for the technical and service inconveniences you experienced, specifically regarding the room fixtures and the housekeeping service. We value your feedback as a vital tool for our continuous improvement. We hope to welcome you back in the near future to show you the true quality of our hospitality. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
PT Carbay S. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are clean, comfortable, and well-appointed. The beds are comfortable, the air conditioning works well, and the in-room amenities are complete enough to meet your needs during your stay. The hotel grounds are also well-maintained.
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Accommodation's Reply
27 Jul 2026
Dear Mr./Mrs. PT Carbay S. I., Warm greetings from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. During your stay, you provided photos of a clean, comfortable, and tidy room. The bed was comfortable, the air conditioning worked well, and the in-room amenities were complete to meet your needs. The cleanliness of the hotel premises was also very well maintained. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of both our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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k***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is clean, cool, and comfortable. There's a bathtub🛁 too, a swimming pool, karaoke, a gym, and a spa—it's all here. The food is also delicious. The staff is also very kind and friendly, making it perfect for a staycation. Highly recommended for the price.
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Accommodation's Reply
28 Jul 2026
Dear Mr./Ms. ke*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and giving Goldvitel Hotel Surabaya an excellent rating. During your stay, our hotel offered clean, cool, and comfortable rooms with bathtubs 🛁, a swimming pool, karaoke, fitness center, and spa. The food was delicious, and the staff were kind and friendly. Therefore, Goldvitel Hotel Surabaya is a suitable place to stay and is highly recommended for its price. Your family's experience visiting Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
What needs improvement: 1. There were no towels or bath mats when I checked in. I asked the concierge, and they told me they would be provided at 4:00 PM. After I complained, they were finally provided. 2. Breakfast: The salad bar was in an odd location, hard to reach. 3. On the positive side: Bike rentals are available. 4. The carpet on the 8th floor could be cleaned better. There is no air conditioning along the 8th floor hallway.
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Accommodation's Reply
28 Jul 2026
Dear Ms./Mrs. Wa, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable hotel surroundings, and clean rooms. Close to the city center.
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Accommodation's Reply
25 Jul 2026
Dear Ms./Mrs. Y*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your description of the friendly staff, warm and comfortable atmosphere, and clean rooms, along with its convenient location in the city center, motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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J***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
The sofa is very uncomfortable to sit on because it is starting to deteriorate. (Apartment type)
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. J*r, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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s***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Will be back someday, the room and area are good.
1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Mr/s s***h, Thank you for the wonderful feedback. We are glad you had a good experience with our rooms and location. We look forward to your next visit! Sincerely Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
D***D
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Overall, everything was good, with no negatives. If I were to look at the slight negatives, the food would be a bit lacking, but otherwise, everything was top-notch.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr./Ms./Mrs. D*D, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Andika P.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
Very disappointing!!!! The room should have been checked thoroughly before being given to the customer!!! How could the customer be in the room without a towel or footcloth for the toilet. I called room service three times, but they just threw it away and didn't get any explanation, so I had to wait over an hour. Very slow and uncomfortable service!
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Accommodation's Reply
22 Jul 2026
Dear Ms. Andika P., Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and thank you for taking the time to share your experience and give Goldvitel Hotel Surabaya such an excellent rating. Your experience and your family during your stay at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 4 week(s) ago
The hotel is in the city center and is clean. The food is delicious and complete. Unfortunately, getting the 7th floor is quite uncomfortable because it is noisy downstairs there is a karaoke and bar so the music echoes up to the room. But when I called the receptionist, I was able to move the next day because I happened to be staying for 2 days and the staff were also very helpful. Except for one staff member who told me to go through the emergency stairs and said the elevator was out of service when I got lost in the front of the office even though I was just sitting there. I also didn't know that the 2nd floor was an office because there were many sofas in front of it that could be used to sit. Meanwhile, the elevator was not broken and anyone could pass through, including the janitor, and I had just passed there, but the staff said the elevator was out of service. Forcing myself to go through the emergency stairs was really strange and then asked if I was a guest there? Well, why am I hanging out at the hotel if I'm not staying there, it's like I have nothing to do. I wanted to talk a lot that night, but I didn't have the energy yesterday after diarrhea, I went out of the room to get some fresh air because the room was noisy, sounds echoed from downstairs and was told to use the emergency stairs. Thank you very much, sir :)
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Ms./Mrs. Wa, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and give Goldvitel Hotel Surabaya an excellent rating. Your experience and that of your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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