Goldvitel Hotel Surabaya

Hotels
Preferred Partner Plus
All-star Accommodation
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8.6
/10
Very Good
2,153 reviews

What Guests Say About Their Stay

Miia M.

10.0
/ 10
First time, but I loved it. Complete facilities, clean, cool, and comfortable. I'll definitely come back here if I ever come back to Surabaya 😇
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Uly R. S.

10.0
/ 10
There's a club, a rooftop bar, and VIP karaoke. The rooms are clean and comfortable. The location is strategic. A gym and swimming pool are also available. The breakfast menu is comprehensive and delicious. There's a wide selection of food and desserts.
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V***i

9.4
/ 10
Such a beautiful trip with family in Goldvitel Hotel. Highly recommended for the next trip in Surabaya. Keep up and thank you!

J***y

10.0
/ 10
Friendly and detailed service when explaining, comfortable room, breakfast taste just right for my palate and my family's.
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F***a

10.0
/ 10
Excellent and friendly service. Thank you for celebrating my birthday and providing me with a birthday cake. It was truly memorable! ⭐⭐⭐⭐⭐ 🎂✨💕
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In the Area
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Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Goldvitel Hotel Surabaya is a hotel is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Goldvitel Hotel Surabaya

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby Goldvitel Hotel Surabaya
Exterior 2 Goldvitel Hotel Surabaya

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Goldvitel Hotel Surabaya Rates per Night

Goldvitel Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Goldvitel Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Goldvitel Hotel Surabaya Location & Address

Goldvitel Hotel Surabaya is located at Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and historical landmarks. The hotel is approximately 5 km from the city center.

How to go to Goldvitel Hotel Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to get to Goldvitel Hotel Surabaya? Don't worry, there are several convenient options for your hotel transfer from airport to hotel. Here's a breakdown to help you choose:

  • Taxi (Most Direct): A taxi is the most straightforward option. You'll find taxi stands outside the arrival terminal. The journey to Goldvitel Hotel Surabaya typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride Hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This can be a more affordable option than a traditional taxi.
  • Airport Bus (Most Affordable): The DAMRI airport bus offers a budget-friendly way to reach the city centre. From there, you can take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
  • Hotel Transfer (Pre-arranged): Some hotels offer a pre-booked hotel transfer service. This is often the most hassle-free option, as a driver will be waiting for you upon arrival. Check with Goldvitel Hotel Surabaya to see if they offer this service.

Tips: For the most convenient route, consider pre-booking a ride hailing service or arranging a hotel transfer in advance, especially if you're arriving late at night or during peak hours.

Goldvitel Hotel Surabaya Reviews & Summary

Looking for all about hotel Goldvitel Hotel Surabaya? Before you book your stay, it's always a good idea to check out some hotel reviews. This will give you a better understanding of what to expect and help you make an informed decision.

Guests consistently praise Goldvitel Hotel Surabaya for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of its breakfast buffet. The hotel's standout feature is its rooftop pool, which offers stunning views of the city. The hotel also has a well-equipped fitness centre.

Here's a short, positive review to encourage bookings: "I had a fantastic stay at Goldvitel Hotel Surabaya! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a real highlight. I would definitely recommend this hotel to anyone visiting Surabaya."

Goldvitel Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Goldvitel Hotel Surabaya offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a rundown of the different hotel bedroom types available:

  • Standard Room: A comfortable and well-equipped room, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
  • Deluxe Room: A larger room with added amenities, such as a seating area and a mini-fridge. Some deluxe rooms feature bathtubs.
  • Executive Suite: A spacious suite with a separate living area, ideal for business travellers or families. Includes a bathtub and bidet.
  • Family Room: Designed to accommodate families, these rooms offer extra space and multiple beds.
  • Accessible Room: Specially designed for guests with disabilities, these rooms offer wider doorways and accessible bathrooms.

Goldvitel Hotel Surabaya is not a pet-friendly hotel.

Hotel Facilities in Goldvitel Hotel Surabaya

When choosing a hotel, it's important to consider the hotel facilities available. Goldvitel Hotel Surabaya offers a range of hotel amenities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:

  • Swimming Pool: Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Centre: Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Restaurant: Indulge in delicious meals at the hotel's on-site restaurant.
  • Spa: Relax and rejuvenate with a massage or treatment at the hotel's spa. Extra fees apply.
  • Business Centre: Stay connected and productive with the hotel's business centre.
  • Kids' Club: Keep the little ones entertained at the hotel's kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking: Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Goldvitel Hotel Surabaya

One of the highlights of any hotel stay is the food! Goldvitel Hotel Surabaya boasts several dining options, including a hotel buffet, a restaurant, and a cafe. Here's a closer look:

  • The Garden Restaurant: This is the hotel's main hotel restaurant, serving a variety of international and Indonesian dishes.
  • Breakfast Buffet: Enjoy a hearty breakfast buffet with a wide selection of hot and cold items. Price: Approximately SGD 25 per person. Opening hours: 6:00 AM to 10:00 AM.
  • Lobby Cafe: Grab a quick coffee, tea, or snack at the Lobby Cafe. Opening hours: 8:00 AM to 10:00 PM.

The Garden Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with chicken, shrimp, and vegetables.

Goldvitel Hotel Surabaya Airport pickups and How to Book

Need a hotels with airport shuttle? Goldvitel Hotel Surabaya offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Here's what you need to know:

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. You can find the hotel's contact information on Traveloka after booking. Be sure to provide your arrival time, flight number, and the number of passengers. The hotel will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Getting around Surabaya is easy with its public transportation options. If you're looking for the nearest MRT station or nearby bus station to Goldvitel Hotel Surabaya, here's what you need to know:

  • MRT Station: The nearest MRT station is located at Dukuh Atas BNI Station, approximately 6 km from the hotel.
  • Bus Stops: There are several bus stops nearby the hotel, including Halte Basuki Rahmat, which is about a 5-minute walk away.

To use the public transportation system, you'll need a prepaid card, such as the e-money card from Bank Mandiri or the Brizzi card from BRI. These cards can be purchased and topped up at convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are some nearby sightseeing places and things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya): Get up close and personal with a variety of animals at this popular zoo. Distance from hotel: 7 km. Entry price: Approximately SGD 7 per person.
  • Suroboyo Carnival Park: Enjoy thrilling rides and games at this amusement park. Distance from hotel: 10 km. Entry price: Approximately SGD 15 per person.
  • House of Sampoerna: Learn about the history of kretek cigarettes at this interactive museum. Distance from hotel: 4 km. Free entry.
  • Monumen Kapal Selam (Submarine Monument): Explore a real submarine and learn about its history. Distance from hotel: 3 km. Entry price: Approximately SGD 4 per person.
  • Taman Bungkul: Relax and enjoy the scenery at this beautiful park. Distance from hotel: 2 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Goldvitel Hotel Surabaya (Surabaya)

Craving some delicious nearby dining options? Surabaya is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are some food eatiries near me:

Cafes/Restaurants:

  • Starbucks: Enjoy your favourite coffee and pastries at this popular chain.
  • Pizza Hut: Indulge in a classic pizza at this family-friendly restaurant.
  • Excelso Coffee: A local coffee chain serving a variety of coffee drinks and light meals.

Local Street Food:

  • Nasi Goreng: A classic Indonesian fried rice dish.
  • Satay: Grilled meat skewers served with peanut sauce.
  • Gado-Gado: A vegetable salad with peanut sauce dressing.
  • Soto Ayam: A flavorful chicken soup.
  • Rawon: A rich beef soup with a distinctive black colour.

Shopping places near Goldvitel Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of nearby shopping destinations, from dept stores near me to bustling markets. Here are some shops near me and nearby shopping options:

  • Tunjungan Plaza: A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Grand City Mall: Another popular mall near hotel featuring a mix of international and local brands.
  • Pasar Atom: A traditional market where you can find everything from clothing to electronics to food.

Other Places to Stay Near Goldvitel Hotel Surabaya

If Goldvitel Hotel Surabaya is fully booked or you're looking for alternative accommodations, there are plenty of other options nearby. Here's a selection of affordable hotels nearby, ranging from luxury to budget-friendly:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya: A luxurious hotel with excellent amenities and service.
  • JW Marriott Hotel Surabaya: A stylish hotel with a rooftop pool and stunning city views.
  • The Westin Surabaya: A modern hotel with a focus on wellness and relaxation.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya: A comfortable hotel with a convenient location.
  • Hotel Ciputra World Surabaya: A modern hotel connected to a shopping mall.
  • Mercure Surabaya Grand Mirama: A stylish hotel with a rooftop bar.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya: A budget-friendly hotel with a modern design.
  • Amaris Hotel Embong Malang Surabaya: A simple and clean hotel with a central location.
  • Quest Hotel Surabaya: A comfortable hotel with a good value for money.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the vibrant city of Surabaya? With its comfortable accommodations, convenient location, and excellent amenities, Goldvitel Hotel Surabaya is the perfect base for your Indonesian adventure. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to explore all that Surabaya has to offer. From its historical landmarks to its delicious cuisine, there's something for everyone to enjoy. Book your room booking now and start planning your unforgettable trip!

Find the best deals and book cheap hotels in Indonesia with Traveloka. Looking for something closer to home? Discover cheap hotels nearby and start your next adventure today!

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge Goldvitel Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool Goldvitel Hotel Surabaya
Swimming Pool
Entertainment Facility Goldvitel Hotel Surabaya
Entertainment Facility
Fitness Center Goldvitel Hotel Surabaya
Fitness Center
Functional Hall Goldvitel Hotel Surabaya
Functional Hall

Transportation

  • Area shuttle with surcharge
  • Bicycle rental
  • Shopping center shuttle
  • Valet parking

Food and Drinks

  • Bar
  • Buffet breakfast
  • Cafe
  • Pub

Things to Do

  • Fitness center
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Connectivity

  • Free WiFi

General

  • AC
  • Non-smoking room
  • Swimming pool

Shuttle Service

  • Airport transfer (surcharge)
  • Cruise shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya
104
Number of floors in Goldvitel Hotel Surabaya
20
Another facilities in Goldvitel Hotel Surabaya
Area shuttle with surcharge, Bicycle rental, Shopping center shuttle, Valet parking, Bar

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?
There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Goldvitel Hotel Surabaya?
The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Goldvitel Hotel Surabaya provide breakfast?
Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Goldvitel Hotel Surabaya
Goldvitel Hotel Surabaya has a 4.0-star rating.
How many floors does Goldvitel Hotel Surabaya have?
Goldvitel Hotel Surabaya has 20.
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More Reviews from Other Guests in Goldvitel Hotel Surabaya

8.6
Very Good
From 2,153 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (257)
Staff Friendliness (220)
Ambiance (219)
Bedroom (215)
Bathroom (183)
Accessibility (173)
Hotel Area (163)
Room Space (159)
Surroundings (144)
Taste (144)
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Traveler Reviews Goldvitel Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The best, very comfortable and quiet
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Impressed by the comfort and tranquility of your family's experience at Goldvitel Hotel Surabaya, we are motivated to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Desi S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The staff is friendly, and I like it and it's comfortable. The lobby area is clean and smells good.
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Accommodation's Reply
04 Oct 2026
Dear Ms. Daisy S, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. During your stay, you described the staff as friendly and welcoming, and the lobby as clean and pleasantly scented. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Nugraha F.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice location, friendly staff and nice room.
1 people find it helpful
Accommodation's Reply
04 Oct 2026
Dear Mr Nugraha F, Thank you so much for your kind review! We are thrilled to hear that you enjoyed our nice location, friendly staff, and nice room. We always want our guests to have the best overall experience, making our place the perfect welcoming spot whether you are here for a quick transit, a relaxing stay, or just to have some fun and happy times. Your positive feedback means the world to our team! It was a pleasure having you, and we look forward to welcoming you back on your next visit. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
D***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Quite comfortable with a view that is pleasing to the eye.
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Accommodation's Reply
30 Sep 2026
Dear D*o, We extend our warmest greetings from King Vitas Surabaya Hotel. Thank you so much for your valuable feedback, for sharing your impressions of your stay, and for giving King Vitas Surabaya Hotel the highest rating. We are delighted that we were able to provide you with a comfortable stay and beautiful views. Your and your family's wonderful stay at King Vitas Surabaya Hotel is a great encouragement to us to continue improving our facilities and services. We look forward to welcoming you back again. We are excited to see you again at King Vitas Surabaya Hotel. Thank you very much. Hari Susilo, Room Service Manager, King Vitas Surabaya Hotel
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D***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Got a superior room with a bathtub so it was fun 😊
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Accommodation's Reply
30 Sep 2026
Dear Mr./Mrs. Doe, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Overall, very welcome for transit, stay or happy happy.
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Accommodation's Reply
04 Oct 2026
Dear Mr/s Guest , Thank you so much for sharing your wonderful review! We are absolutely thrilled to hear about your overall experience with us. Whether you are here for a quick transit, a relaxing stay, or just to have some fun and happy times, we always strive to create a warm and welcoming atmosphere for everyone. Knowing that you felt that energy means the world to our team. It was a true pleasure having you as our guest, and we cannot wait to welcome you back for your next visit! Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
The hotel staff was friendly, but the smoking rooms were a bit dirty due to carelessness from other smokers, including cigarette marks on the tables. Overall, the hotel's proximity to the city center is convenient, and the views from both the rooms and the rooftop bar add to its value.
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Accommodation's Reply
04 Oct 2026
Dear Mr./Ms. D*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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T***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, clean, comfortable environment.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. T*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience and your family's visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Variqadinata S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Highly recommended, close to everywhere.
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Accommodation's Reply
26 Sep 2026
Dear Ms./Mrs. Warikadinata, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for our Goldvitel Hotel Surabaya. Your highly positive impressions of the hotel, its convenient location, and your family's experience at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff was very friendly and accommodating. Super recommended!
3 people find it helpful
Accommodation's Reply
22 Sep 2026
Dear P***g, Thank you for sharing your feedback. We are delighted that you enjoyed your stay and found our team to be welcoming and helpful. Your recommendation is greatly appreciated, and we look forward to hosting you again in the future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
Miia M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
First time, but I loved it. Complete facilities, clean, cool, and comfortable. I'll definitely come back here if I ever come back to Surabaya 😇
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Dear Ms. Mia M, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. From your first impression, you appreciated the complete facilities, cleanliness, coolness, and comfort. We hope you will return to stay with us again if you visit Surabaya. 😇 The experience you and your family had during your stay at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our accommodations and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Renata C.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The staff is very friendly, the hotel is quite comfortable, and they are very helpful in the hospitality sector.
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+2
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Accommodation's Reply
22 Sep 2026
Dear Ms. Renata See, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya. Your and your family's positive experience at Goldvitel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya
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saiful a.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The receptionist was rude and unfriendly in answering customer questions. The rooms were dirty, smelly, and many of the amenities were damaged. I booked 5 rooms and only received 1 voucher to try out the hotel's amenities, like karaoke, etc. The vouchers were supposed to be based on the booking ID, not the number of rooms. Furthermore, the vouchers were a scam, as they were only good for a certain number of minutes, like 15 minutes of karaoke and 10 minutes of spa treatment. It's best to just throw the vouchers away.
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Accommodation's Reply
22 Sep 2026
Dear Mr. Saiful A., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff was very friendly and accommodating. Super recommended!
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Accommodation's Reply
19 Sep 2026
Dear Mr/s P***g, Thank you for sharing your experience. We are incredibly proud of our team for providing friendly and accommodating service during your stay. Your recommendation means a lot to us, and we hope to host you again in the near future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Can be repeated.... the view is also available. The minus is not soundproof but so far it's okay. Cleanliness is okay.
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1 people find it helpful
Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. S*y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***a
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8.8
/10
Reviewed 4 week(s) ago
I stayed here out of curiosity and to celebrate my child's birthday. The superior room doesn't offer much room to move around, but the city view is beautiful. The breakfast menu isn't very varied, but it's enough to fill an empty stomach. Other hotels I've stayed in never charge for an iron, hehe. And I'm really sorry about the cake plating and taste, for 150k Rupiah it's really not worth it. In the picture, I added the candles and snowflake topper myself.
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. A*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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W***W
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Good place! Next time, come here again!
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2 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr./Ms. W*w, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Uly R. S.
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Business
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10.0
/10
Reviewed 5 week(s) ago
I even booked a repeat stay here because it was so comfortable. The location is very strategic. 1.2 km to the Submarine Monument, 1.3 km to Tunjangan, and other tourist attractions. There's a rooftop bar with live music every day, a club with a live DJ every day, and a VIP karaoke room. The breakfast menu is extensive and delicious. There's a wide variety of desserts, herbal drinks, and more.
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+2
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Ms./Mrs. Uli R.S., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Uly R. S.
icon-Business
Business
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10.0
/10
Reviewed 5 week(s) ago
There's a club, a rooftop bar, and VIP karaoke. The rooms are clean and comfortable. The location is strategic. A gym and swimming pool are also available. The breakfast menu is comprehensive and delicious. There's a wide selection of food and desserts.
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+2
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Ms./Mrs. Uli R.S., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Satifah
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10.0
/10
Reviewed 5 week(s) ago
Good service and okay room.
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Accommodation's Reply
02 Sep 2026
Dear Ms./Mrs. Satifah, Sincerely, Goldvitel Surabaya Hotel. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya Hotel. Your positive experience during your stay, with its excellent service, comfortable dining options, and suitable rooms, encourages us to maintain the quality of our accommodations and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya Hotel
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Bedroom 4 Goldvitel Hotel Surabaya

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