Goldvitel Hotel Surabaya

Hotels
Preferred Partner Plus
All-star Accommodation
8.4
/10
Very Good
1,323 reviews

What Guests Say About Their Stay

Distance To City Center (162)
Staff Friendliness (138)
Accessibility (118)
Ambiance (115)
L***h
9.4
/ 10
The staff is very helpful and friendly. Access to the city is very easy and not far
M***y
10.0
/ 10
Very friendly staff, clean and tidy rooms, close to the mall, strategic location, hotel security guards ready to help, nice swimming pool, nice view.
In the Area
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Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Goldvitel Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Goldvitel Hotel Surabaya

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Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261
Lobby Goldvitel Hotel Surabaya
Exterior 2 Goldvitel Hotel Surabaya

Discover More About Goldvitel Hotel Surabaya

Goldvitel Hotel Surabaya Rates per Night

Goldvitel Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Goldvitel Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Goldvitel Hotel Surabaya Location & Address

Goldvitel Hotel Surabaya is located at Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and historical landmarks. The hotel is approximately 5 km from the city center.

How to go to Goldvitel Hotel Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to get to Goldvitel Hotel Surabaya? Don't worry, there are several convenient options for your hotel transfer from airport to hotel. Here's a breakdown to help you choose:

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival terminal. The journey to Goldvitel Hotel Surabaya typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This can be a more affordable option than a traditional taxi.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly way to reach the city centre. From there, you can take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
  • Hotel Transfer (Pre-arranged):

    Some hotels offer a pre-booked hotel transfer service. This is often the most hassle-free option, as a driver will be waiting for you upon arrival. Check with Goldvitel Hotel Surabaya to see if they offer this service.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging a hotel transfer in advance, especially if you're arriving late at night or during peak hours.

Goldvitel Hotel Surabaya Reviews & Summary

Looking for all about hotel Goldvitel Hotel Surabaya? Before you book your stay, it's always a good idea to check out some hotel reviews. This will give you a better understanding of what to expect and help you make an informed decision.

Guests consistently praise Goldvitel Hotel Surabaya for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of its breakfast buffet. The hotel's standout feature is its rooftop pool, which offers stunning views of the city. The hotel also has a well-equipped fitness centre.

Here's a short, positive review to encourage bookings: "I had a fantastic stay at Goldvitel Hotel Surabaya! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a real highlight. I would definitely recommend this hotel to anyone visiting Surabaya."

Goldvitel Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Goldvitel Hotel Surabaya offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a rundown of the different hotel bedroom types available:

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
  • Deluxe Room:

    A larger room with added amenities, such as a seating area and a mini-fridge. Some deluxe rooms feature bathtubs.
  • Executive Suite:

    A spacious suite with a separate living area, ideal for business travellers or families. Includes a bathtub and bidet.
  • Family Room:

    Designed to accommodate families, these rooms offer extra space and multiple beds.
  • Accessible Room:

    Specially designed for guests with disabilities, these rooms offer wider doorways and accessible bathrooms.

Goldvitel Hotel Surabaya is not a pet-friendly hotel.

Hotel Facilities in Goldvitel Hotel Surabaya

When choosing a hotel, it's important to consider the hotel facilities available. Goldvitel Hotel Surabaya offers a range of hotel amenities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Restaurant:

    Indulge in delicious meals at the hotel's on-site restaurant.
  • Spa:

    Relax and rejuvenate with a massage or treatment at the hotel's spa. Extra fees apply.
  • Business Centre:

    Stay connected and productive with the hotel's business centre.
  • Kids' Club:

    Keep the little ones entertained at the hotel's kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Goldvitel Hotel Surabaya

One of the highlights of any hotel stay is the food! Goldvitel Hotel Surabaya boasts several dining options, including a hotel buffet, a restaurant, and a cafe. Here's a closer look:

  • The Garden Restaurant:

    This is the hotel's main hotel restaurant, serving a variety of international and Indonesian dishes.
  • Breakfast Buffet:

    Enjoy a hearty breakfast buffet with a wide selection of hot and cold items. Price: Approximately SGD 25 per person. Opening hours: 6:00 AM to 10:00 AM.
  • Lobby Cafe:

    Grab a quick coffee, tea, or snack at the Lobby Cafe. Opening hours: 8:00 AM to 10:00 PM.

The Garden Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with chicken, shrimp, and vegetables.

Goldvitel Hotel Surabaya Airport pickups and How to Book

Need a hotels with airport shuttle? Goldvitel Hotel Surabaya offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Here's what you need to know:

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. You can find the hotel's contact information on Traveloka after booking. Be sure to provide your arrival time, flight number, and the number of passengers. The hotel will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Getting around Surabaya is easy with its public transportation options. If you're looking for the nearest MRT station or nearby bus station to Goldvitel Hotel Surabaya, here's what you need to know:

  • MRT Station:

    The nearest MRT station is located at Dukuh Atas BNI Station, approximately 6 km from the hotel.
  • Bus Stops:

    There are several bus stops nearby the hotel, including Halte Basuki Rahmat, which is about a 5-minute walk away.

To use the public transportation system, you'll need a prepaid card, such as the e-money card from Bank Mandiri or the Brizzi card from BRI. These cards can be purchased and topped up at convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are some nearby sightseeing places and things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close and personal with a variety of animals at this popular zoo. Distance from hotel: 7 km. Entry price: Approximately SGD 7 per person.
  • Suroboyo Carnival Park:

    Enjoy thrilling rides and games at this amusement park. Distance from hotel: 10 km. Entry price: Approximately SGD 15 per person.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this interactive museum. Distance from hotel: 4 km. Free entry.
  • Monumen Kapal Selam (Submarine Monument):

    Explore a real submarine and learn about its history. Distance from hotel: 3 km. Entry price: Approximately SGD 4 per person.
  • Taman Bungkul:

    Relax and enjoy the scenery at this beautiful park. Distance from hotel: 2 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Goldvitel Hotel Surabaya (Surabaya)

Craving some delicious nearby dining options? Surabaya is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are some food eatiries near me:

Cafes/Restaurants:

  • Starbucks:

    Enjoy your favourite coffee and pastries at this popular chain.
  • Pizza Hut:

    Indulge in a classic pizza at this family-friendly restaurant.
  • Excelso Coffee:

    A local coffee chain serving a variety of coffee drinks and light meals.

Local Street Food:

  • Nasi Goreng:

    A classic Indonesian fried rice dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.
  • Soto Ayam:

    A flavorful chicken soup.
  • Rawon:

    A rich beef soup with a distinctive black colour.

Shopping places near Goldvitel Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of nearby shopping destinations, from dept stores near me to bustling markets. Here are some shops near me and nearby shopping options:

  • Tunjungan Plaza:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Grand City Mall:

    Another popular mall near hotel featuring a mix of international and local brands.
  • Pasar Atom:

    A traditional market where you can find everything from clothing to electronics to food.

Other Places to Stay Near Goldvitel Hotel Surabaya

If Goldvitel Hotel Surabaya is fully booked or you're looking for alternative accommodations, there are plenty of other options nearby. Here's a selection of affordable hotels nearby, ranging from luxury to budget-friendly:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent amenities and service.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a rooftop pool and stunning city views.
  • The Westin Surabaya:

    A modern hotel with a focus on wellness and relaxation.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a convenient location.
  • Hotel Ciputra World Surabaya:

    A modern hotel connected to a shopping mall.
  • Mercure Surabaya Grand Mirama:

    A stylish hotel with a rooftop bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a modern design.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with a central location.
  • Quest Hotel Surabaya:

    A comfortable hotel with a good value for money.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the vibrant city of Surabaya? With its comfortable accommodations, convenient location, and excellent amenities, Goldvitel Hotel Surabaya is the perfect base for your Indonesian adventure. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to explore all that Surabaya has to offer. From its historical landmarks to its delicious cuisine, there's something for everyone to enjoy. Book your room booking now and start planning your unforgettable trip!

Find the best deals and book cheap hotels in Indonesia with Traveloka. Looking for something closer to home? Discover cheap hotels nearby and start your next adventure today!

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge Goldvitel Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool Goldvitel Hotel Surabaya
Swimming Pool
Entertainment Facility Goldvitel Hotel Surabaya
Entertainment Facility
Fitness Center Goldvitel Hotel Surabaya
Fitness Center
Functional Hall Goldvitel Hotel Surabaya
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Barbecue
  • Fitness center
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Food and Drinks

  • Bar
  • Buffet breakfast
  • Cafe
  • Bar

Transportation

  • Area shuttle with surcharge
  • Bicycle rental
  • Shopping center shuttle
  • Valet parking

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace

Shuttle Service

  • Airport transfer (surcharge)
  • Cruise shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Business Facilities

  • Conference room
  • Meeting facilities

Kids and Pets

  • Babysitting
  • Highchairs

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya
104
Number of floors in Goldvitel Hotel Surabaya
20
Another facilities in Goldvitel Hotel Surabaya
Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?
There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Goldvitel Hotel Surabaya?
The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Goldvitel Hotel Surabaya provide breakfast?
Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Goldvitel Hotel Surabaya

8.4
Very Good
From 1,323 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.8

Service and Facilites

8.4

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (118)
Bedroom (101)
Ambiance (98)
Staff Friendliness (97)
Bathroom (85)
Accessibility (76)
Hotel Area (71)
Surroundings (70)
Room Space (66)
Check-in/out Time (61)
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Traveler Reviews Goldvitel Hotel Surabaya

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40
Customer reviews
Ulum W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The place is comfortable and the service is very good 👍
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Accommodation's Reply
29 Jul 2025
Dear Mr./Mrs. Ulum, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a comfortable impression of the place and for excellent service, Your experience with your family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain good quality in terms of property and service, We sincerely hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Marchamah
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Business
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8.8
/10
Reviewed 4 day(s) ago
Thank you for your service
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Accommodation's Reply
29 Jul 2025
Dear Mrs. Marchamah, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel. Your family's experience during your visit to Goldvitel Hotel Surabaya has inspired us to maintain the quality of both the property and service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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R***l
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Staycation
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8.5
/10
Reviewed 4 day(s) ago
Comfortable and strategic location
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Accommodation's Reply
28 Jul 2025
Dear Mr./Mrs. R*i, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and providing a comfortable impression and strategic location, Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality both in terms of property and service, We sincerely hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Bima D.
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Staycation
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9.4
/10
Reviewed 4 day(s) ago
The cleanliness is maintained. The place is comfortable.
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29 Jul 2025
Dear Mr. Bima, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the cleanliness is maintained and the place is comfortable. Your family's experience when visiting Goldvitel Hotel Surabaya has motivated us to maintain quality both in terms of property and service. We sincerely hope that you and your family will return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Andri R.
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8.5
/10
Reviewed 5 day(s) ago
When checking in, you have to wait until 2 o'clock, the food varies. It's also close to the city.
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Accommodation's Reply
28 Jul 2025
Dear Mr. Andri, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your criticism and input and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel. We apologize for making you wait for the check-in process, because we ensure all the setup is complete and our standard check-in starts at 2 pm. Your family's experience when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain quality both in terms of property and service. We hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Andri R.
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9.1
/10
Reviewed 7 day(s) ago
Friendly staff, satisfactory service... bathroom a bit smelly... overall good.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. Andri R, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of friendly staff and satisfying service. Thank you for your visit. Your experience with your family during your visit to Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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U***i
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10.0
/10
Reviewed 7 day(s) ago
Everything is okay, especially I like the staff, all are very friendly.
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Accommodation's Reply
28 Jul 2025
Dear Mr/Ms U*I, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that everything is ok, especially the staff are all very friendly, Your experience with your family when visiting Goldvitel Hotel Surabaya makes us enthusiastic to maintain the quality both in terms of property and service, We hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Muhammad R.
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9.1
/10
Reviewed 1 week(s) ago
Friendly and nice staff, fast service.
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Accommodation's Reply
24 Jul 2025
Dear Mr. Muhammad, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of the friendly staff with fast service. Thank you for your visit. Your family's experience when visiting Goldvitel Hotel Surabaya has inspired us to maintain the quality of both the property and the service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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M***d
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9.1
/10
Reviewed 1 week(s) ago
The staff is very friendly and nice, the service is fast.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. M*d, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of the friendly staff with fast service, Thank you for your visit. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service, We sincerely hope that you and your family can return to visit our hotel. We look forward to your return to Goldvitel Hotel Surabaya. Best regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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E***s
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Leisure
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8.8
/10
Reviewed 2 week(s) ago
All ok, nice to stay here.
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Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. E*s, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving a pleasant impression of staying at Goldvitel Surabaya, Thank you for your visit. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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I***a
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Located in the city center, friendly staff, clean hotel.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being in the city center, friendly staff, clean hotel. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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I***a
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10.0
/10
Reviewed 2 week(s) ago
Downtown and friendly staff, clean hotel
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being in the city center, friendly staff, clean hotel. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly staff, hotel in a different city. Thanks.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. I*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of being in the city center, friendly staff, clean hotel. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain the quality of both property and service. We sincerely hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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E***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff was very helpful during check in, thank you Ms. Risty.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Mrs. E*o, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and for giving the impression that the hotel staff was very helpful during check-in. Your experience with your family during your visit to Goldvitel Hotel Surabaya has motivated us to maintain the quality of both the property and the service. We sincerely hope that you and your family can return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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B***i
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8.8
/10
Reviewed 2 week(s) ago
The room is clean, according to the price
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. B*i, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression that the room was clean and according to the price. Your experience with your family during your visit to Goldvitel Hotel Surabaya has motivated us to maintain the quality of both the property and the service. We sincerely hope that you and your family can return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Ulfa N. L.
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff are all friendly and it's worth it for that price. It's already cheap and has complete facilities.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Ms. Ulfa, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and for giving the impression that all the hotel staff are friendly and worth it. Your experience with your family during your visit to Goldvitel Hotel Surabaya has inspired us to maintain the quality of both the property and the service. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Agus s.
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10.0
/10
Reviewed 3 week(s) ago
The staff are friendly. The entire place is clean.
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Accommodation's Reply
11 Jul 2025
Dear Mr. Agus s, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving an impression of the friendly staff, all the places are clean. Your family's experience when visiting Goldvitel Hotel Surabaya has motivated us to maintain quality both in terms of property and service. We sincerely hope that you and your family will return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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Anggi M.
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Staycation
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7.0
/10
Reviewed 3 week(s) ago
Some lights were not on, such as the bathroom mirror light and the main light in the room. There was no mirror in the room, this is the first time I have stayed in a hotel that does not have a mirror in the room. The room was very narrow, and the arrangement of the furniture made it difficult to move around in the room. As soon as I left the room, the room outside the room smelled very bad. I don't know whether it was the smell of garbage or cleaning agents. But it was very smelly until I entered the elevator.
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W***y
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Leisure
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6.2
/10
Reviewed 3 week(s) ago
very very uncomfortable... the Deluxe Room order has been paid for but they gave me a Superior... the reason is the room type is the same... the deluxe class has full view glass. here I am very disappointed because I ordered it on the application so I just wanted to do what I wanted. I paid a lot for that type of room
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. W*y, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your feedback and criticism. We apologize for the inconvenience related to the incorrect order, we will immediately investigate and follow up on this matter. We apologize for the incident, in the future we will provide refresh training related to the SOP for this matter. The experience of you and your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain quality both in terms of property and service, We greatly hope that you and your family can return to visit our hotel. We await your return to Goldvitel Hotel Surabaya. Regards,. Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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a***a
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Goldvitel Hotel, friendly staff, cool air conditioning, clean rooms, clean swimming pool
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Accommodation's Reply
09 Jul 2025
Dear Mr/Ms a*a, Warm greetings from Goldvitel Hotel Surabaya. Thank you for your appreciation and for taking the time to share your experience during your stay and also for giving an extraordinary score at Goldvitel Hotel Surabaya during your stay at our hotel and giving the impression of friendly staff, cool air conditioning, clean rooms and swimming pool. Your experience with your family when visiting Goldvitel Hotel Surabaya has made us enthusiastic to maintain good quality in terms of property and service. We hope that you and your family can return to visit our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo. Room Division Manager - Goldvitel Hotel Surabaya
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