E***a

Staycation

9.4

/10

Reviewed 13 hour(s) ago

The hotel staff is amazing and very friendly. We got a free family photo in kebaya outfits, which was so cute. It came with a frame.

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Kendedes R.

Business

9.7

/10

Reviewed 3 day(s) ago

All services are satisfactory, only the breakfast does not have much variety and the taste is ordinary for a 4-star hotel. Hopefully the service in the restaurant and the taste will improve in the future.

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Accommodation's Reply

30 Sep 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We have received some of your feedback and will review it for future improvements. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama

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G***h

Staycation

8.5

/10

Reviewed 5 day(s) ago

The staff is friendly and kind. The facilities are also well-maintained.

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1 people find it helpful

Accommodation's Reply

28 Sep 2026

Dear Valued Guest, Sugeng Enjing, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

A***i

10.0

/10

Reviewed 6 day(s) ago

It was great fun, the kids were happy.

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Accommodation's Reply

30 Sep 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama

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WIRATAMA D.

10.0

/10

Reviewed 1 week(s) ago

The service is amazingly great

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Accommodation's Reply

28 Sep 2026

Y***i

Leisure

10.0

/10

Reviewed 1 week(s) ago

All staff, from security, cleaning service, and receptionist are very friendly and the service is satisfactory. Responsive to help us carry our suitcases. There is a welcome drink in the lobby. The swimming pool is warm until my child doesn't want to stop swimming. Maybe an indoor playground can be added to make it more kids friendly. The hotel room is comfortable and soundproof. The Wi-Fi signal is good and YouTube is already using YouTube Premium, guaranteed without ads. And in the room there are free snacks such as tempeh chips and tea boxes. The hotel is very close to the toll gate. And those who like morning culinary can take a walk to Klojen Market.

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Accommodation's Reply

28 Sep 2026

D***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

A pleasant experience with a hotel full of facilities and friendly service, top!

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2 people find it helpful

Accommodation's Reply

28 Sep 2026

fitry h.

10.0

/10

Reviewed 2 week(s) ago

My family and I were celebrating my husband's birthday, and the hotel staff helped us create a really cool birthday mural.

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1 people find it helpful

Accommodation's Reply

28 Sep 2026

Dwi H. A.

Business

8.5

/10

Reviewed 2 week(s) ago

It was a really pleasant experience to stay here, the staff are friendly.

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1 people find it helpful

Accommodation's Reply

21 Sep 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama

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Verified Traveler

Leisure

8.5

/10

Reviewed 3 week(s) ago

Friendly staff, ample parking but expensive prices.

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Accommodation's Reply

18 Sep 2026

Dear G***t, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your feedback is truly valuable to us and has been shared with the relevant team for evaluation and improvement to ensure that similar situations do not occur in the future. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

e***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

A perfect hotel for a staycation with children. The facilities are varied and there are plenty of activities to do while you're at the hotel.

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1 people find it helpful

Accommodation's Reply

18 Sep 2026

Dear e***a, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

W***u

10.0

/10

Reviewed 4 week(s) ago

good good good good good good good good

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Accommodation's Reply

18 Sep 2026

Dear W***u, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Y***y

Leisure

9.7

/10

Reviewed 4 week(s) ago

The room is comfortable, clean, suitable for family vacations because there are many activities for children, the check-in and checkout process is fast, the breakfast is delicious with many varieties.

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Accommodation's Reply

18 Sep 2026

Dear Y***y, Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Verified Traveler

Leisure

10.0

/10

Reviewed 5 week(s) ago

It was a great stay. The amenities are complete, the breakfast menu is varied and delicious, and the staff is very friendly. Enjoyed your family vacation here. Recommended 👍

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3 people find it helpful

Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama

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R***i

10.0

/10

Reviewed 6 week(s) ago

The room facilities and comfort are very well maintained and there is easy access to anywhere.

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1 people find it helpful

Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama

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A***a

10.0

/10

Reviewed 6 week(s) ago

The best!! Fast check-in, lots of kid-friendly amenities, spacious rooms, and delicious food.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama

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S***a

Staycation

8.7

/10

Reviewed 6 week(s) ago

The staff was very helpful and friendly.

1 people find it helpful

Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama

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Diniati O.

9.4

/10

Reviewed 6 week(s) ago

The room service was great, but I think the breakfast wasn't up to par for a 5-star hotel, just okay. Hopefully, the breakfast food will improve in terms of taste and texture. The croissant I ate earlier felt like it wasn't fresh.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continuously provide the best service to all our guests. We have received your feedback in many areas and will review and improve accordingly. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama

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Verified Traveler

Leisure

8.0

/10

Reviewed 6 week(s) ago

The room is spacious enough. I've stayed here several times, but this time without breakfast because I felt it wasn't enough, even though there was quite a lot of variety. The AC in the room can't be adjusted to the desired temperature, or even turned off. The toilet flushing is also problematic, perhaps in need of improvement. The location is quite far from the city if you want to eat. Many children's activities are paid.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team as we continuously strive to provide the best possible service to all our guests. We have received your feedback in many areas and will review and improve accordingly. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama

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R***i

8.5

/10

Reviewed 7 week(s) ago

Good poll, never disappointed. Want to go there again.

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Accommodation's Reply

30 Aug 2026

Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama

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Grand Mercure Malang Mirama

Overall Ratings & Reviews Grand Mercure Malang Mirama

9.4

9.3

9.2

9.2

9.2

Traveler Reviews Grand Mercure Malang Mirama