Grand Mercure Malang Mirama

The hotel's location is very strategic, close to everything, and the staff is very friendly and helpful. The hotel facilities are complete, and the activities are also excellent for children. These include a swimming pool, playground, several animal feeding facilities, including pigeons, chickens, and guinea pigs, and there's even a vegetable garden for harvesting. Highly recommended for a family vacation.

Big hotel, complete facilities: there is a gym and swimming pool, good food.

The hotel is nice, comfortable, the staff is very friendly, the food is delicious, especially the Japanese restaurant, you must try the ramen, it is highly recommended, next time I will definitely stay here again 🥰

Everything was pleasant and according to what we wanted, the flexibility of check out time was also very helpful.

Thank you for providing flexible checkout times, friendly staff and excellent service.

Overall, my stay at this hotel was quite good. Although there was an initial miscommunication regarding the setup I requested, the hotel staff demonstrated responsibility and helpful service by providing appropriate compensation. Furthermore, we found ants in the room, but the staff responded quickly and promptly cleaned the area.

Overall, I was very satisfied. The swimming pool is warm. The food is varied and complete. The staff, from security to everyone, are friendly. However, during check-in and check-out, I got the same female staff member, who was a bit slow and repeated explanations. So when the other side was finished, I still wasn't. I booked for two days, but at 12 noon on the first day, the key was no longer active. I had to go back to the reception.

I'd booked a non-smoking room, but when I first entered the room, it smelled really bad of cigarettes. Disappointed.

1 nice day staying here🥰

Will always recommend this hotel for those who are planning to stay in Malang. The location is near a hospital and the service is really great. All the staffs are friendly and helpful. Will always stay here if I am coming back to Malang.

A 5-star hotel with a modern, clean vibe, and very suitable for a family staycation / bringing children. + Very top service. Friendly, professional, and responsive staff from check-in to check-out. + Spacious & comfortable rooms. Elegant modern design Soft mattress, bright and clean rooms. Complete facilities (TV, minibar, rain shower, etc.) + Complete facilities. Starting from swimming pools for adults & children, gym, spa, kids area / playground. There are also family-friendly facilities, such as gardening / animal feeding. + There are 3 restaurants, namely local, Japanese, Chinese. + Delicious & varied breakfast, ranging from local and international menus. - A bit far from the town square / Malang tourist center - Some minor issues such as the internet that often cuts out when watching TV - No Netflix, next time hopefully it can be added, hehe

Delicious. Friendly hotel staff. Suitable for children.

The children are comfortable with the facilities, the room is very comfortable.

The TV in the room was so slow to respond. I have to use the remote right in front of the TV, which is exhausting since I wanted to use the remote from the bed. The scales in the bathroom didn't work. Out of battery, I think. The YouTube and screen sharing feature on the TV is very, very slow responding. The room is not soundproof at all. Worst, I got a connecting room, when actually I requested no connecting room.

All the staff is friendly, there are a lot of activities and facilities provided for the guest, the breakfast menu also has a lot of variety. Definitely a must-stay hotel when in Malang

A very good hotel for the Malang area. Overall, I was very satisfied with the service.

You can request a note for a greeting, a pool with warm water, and a free photo shoot complete with a lava frame. Thank you.

Very good, cool service, very delicious food

The hotel staff is very satisfying and the service is very satisfying, it is really nice there, the facilities there are many and comfortable, in short, you really won't get bored there at all.

The hotel staff there are very satisfying and the service there is also really very satisfying, I often stay there, it's the best, it's very comfortable there, the facilities there are also very good.