Grand Mercure Malang Mirama

9.0
/10
Exceptional
1,185 reviews

What Guests Say About Their Stay

Bedroom (117)
Staff Friendliness (114)
Room Space (113)
Ambiance (110)
Juni i.
10.0
/ 10
great place to stay spacious room, clean, friendly service, delicious food, heated swimming pool, various gym equipment, lots of kids activities here, cooking class, playground, not enough one day to enjoy it all, happy holiday everyone
A***h
9.1
/ 10
I had a great experience staying here. The service was excellent—friendly, responsive, and made me feel truly welcome. The room was clean, comfortable, and perfect for relaxing. If you’re looking for the best place to stay in Malang with outstanding service, this is it. Highly recommended!
In the Area
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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Grand Mercure Malang Mirama is located in area / city Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Mercure Malang Mirama

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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126
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Grand Mercure Malang Mirama Rates per Night

Looking for the best Grand Mercure Malang Mirama hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Grand Mercure Malang Mirama room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Grand Mercure Malang Mirama Location & Address

Grand Mercure Malang Mirama is located at Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126. It's situated in the Malang area of Indonesia, known for its vibrant culture and historical sites. The hotel is approximately 3 km from the city center.

How to go to Grand Mercure Malang Mirama from Airport

Getting from Abdul Rachman Saleh Airport (MLG) to Grand Mercure Malang Mirama is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown to help you plan your hotel transfer.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You'll find taxi stands outside the airport terminal. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Malang. Simply book a ride through the app after you land. This option offers a fixed price and can be more convenient than negotiating with a taxi driver.
  • Airport Shuttle (Pre-booked):

    Some hotels, including Grand Mercure Malang Mirama, may offer an airport shuttle service. This usually needs to be booked in advance. Check with the hotel directly to arrange this.
  • Public Bus (Most Affordable):

    While not the most direct, taking a public bus is the cheapest option. You'll need to take a bus from the airport to Arjosari bus terminal, then another bus towards the city center. From there, you might need a short taxi or ride hailing trip to the hotel.

Tips:

For the most convenient route, consider pre-booking an airport shuttle or using a ride hailing service. This will save you time and hassle, especially if you're arriving late at night or with a lot of luggage.

Grand Mercure Malang Mirama Reviews & Summary

Looking for all the details about Grand Mercure Malang Mirama? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Malang. Guests love the hotel's comfortable rooms, excellent service, and convenient location. The rooftop pool and bar are standout features, offering stunning views of the city. Many reviewers also praise the delicious breakfast buffet and the friendly staff. Here's a snippet from a recent review: "Absolutely loved my stay at Grand Mercure Malang Mirama! The room was spacious and clean, the staff were incredibly helpful, and the rooftop pool was amazing. Highly recommend!"

Grand Mercure Malang Mirama Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Grand Mercure Malang Mirama offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to luxurious suites, there's something for everyone.
  • Superior Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms feature enhanced amenities and a bathtub.
  • Executive Suite:

    These spacious suites include a separate living area, a king-size bed, and panoramic city views.
  • Family Suite:

    Perfect for families, these suites offer ample space and can accommodate extra beds.
  • Presidential Suite:

    The most luxurious option, the Presidential Suite boasts a private balcony, a jacuzzi, and personalized service.
Grand Mercure Malang Mirama is not a pet-friendly hotel.

Hotel Facilities in Grand Mercure Malang Mirama

Grand Mercure Malang Mirama boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find plenty of hotel amenities to keep you entertained and relaxed.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active at the well-equipped fitness center, available 24 hours a day.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the treatment.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.
  • Business Center:

    Stay connected and productive at the business center, offering printing and photocopying services.
  • Rooftop Bar:

    Sip on cocktails and enjoy stunning city views at the rooftop bar.

Hotel Buffet or Restaurant/Cafe in Grand Mercure Malang Mirama

Grand Mercure Malang Mirama offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to a cosy hotel cafe, you'll find plenty of delicious choices.
  • Ria Djenaka Restaurant:

    This restaurant serves a wide range of Indonesian and international dishes. The breakfast buffet is particularly popular, featuring a variety of hot and cold options. Buffet breakfast is approximately SGD 25 per person. Open from 6:00 AM to 10:00 PM.
  • Lan Hua Chinese Restaurant:

    Enjoy authentic Chinese cuisine at Lan Hua. Signature dishes include Peking Duck and Dim Sum. Open for lunch and dinner.
  • Sky Lounge:

    Relax and unwind at the Sky Lounge, offering a selection of cocktails, wines, and light snacks. Open from 5:00 PM to 1:00 AM.
  • Lobby Lounge:

    A great place to grab a coffee or a quick bite. Open 24 hours.

Grand Mercure Malang Mirama Airport pickups and How to Book

Looking for hotels with airport shuttle services? Grand Mercure Malang Mirama offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The hotel staff will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

While Malang doesn't have an MRT system, there are several nearby bus stops that provide convenient access to different parts of the city. Knowing the nearby MRT station and bus stops nearby can greatly simplify your travel plans.
  • Arjosari Bus Terminal:

    This is the main bus terminal in Malang, located approximately 7 km from the hotel. From here, you can catch buses to other cities in Java.
  • Terminal Landungsari:

    Located about 8 km from the hotel, this terminal serves local buses within Malang.
  • Bus Stops along Jalan Letjen S. Parman:

    Several bus stops are located along this main road, which is within walking distance of the hotel. These buses connect to various parts of the city.
For public transport, you can purchase a prepaid card from convenience stores or bus terminals. This card can be used on most public buses in Malang.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Malang offers a variety of nearby places to go that are perfect for families and kids. From theme parks to zoos, there's plenty of stuff to see nearby.
  • Jatim Park 1 (7 km):

    A popular theme park with rides, attractions, and educational exhibits. Entry price is approximately SGD 20.
  • Jatim Park 2 (8 km):

    Features a zoo, a museum, and a variety of animal exhibits. Entry price is approximately SGD 22.
  • Eco Green Park (8.5 km):

    An eco-tourism destination with gardens, greenhouses, and educational displays. Entry price is approximately SGD 15.
  • Museum Angkut (9 km):

    A transportation museum with a vast collection of vehicles from around the world. Entry price is approximately SGD 25.
  • Selecta Recreational Park (12 km):

    A beautiful park with flower gardens, swimming pools, and playgrounds. Entry price is approximately SGD 10.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Grand Mercure Malang Mirama (Malang)

Craving some delicious food and looking for nearby dining options? Malang offers a wide variety of local food and international cuisine. Whether you're in the mood for a fancy restaurant or some tasty local street food, you'll find plenty of food eatiries near me.

Cafes/Restaurants:

  • Java Dancer Coffee:

    A popular coffee shop serving a variety of coffee drinks, pastries, and light meals.
  • Madam Wang Secret Garden:

    A restaurant with a beautiful garden setting, serving Indonesian and Western cuisine.
  • Tokyo Belly:

    A Japanese restaurant specializing in ramen and other Japanese dishes.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Bakso Malang:

    Meatball soup, a local specialty.
  • Sate Ayam:

    Chicken satay with peanut sauce.
  • Rawon:

    A traditional beef soup with a rich, dark broth.
  • Gado-Gado:

    A vegetable salad with peanut sauce.

Shopping places near Grand Mercure Malang Mirama (Malang)

Need to do some shopping and looking for shops near me? Malang offers a variety of nearby shopping options, from modern malls to traditional markets. Whether you're looking for souvenirs, clothing, or electronics, you'll find plenty of dept stores near me.
  • Malang Town Square (MATOS):

    A large mall with a variety of shops, restaurants, and entertainment options.
  • Olympic Garden Mall (OGM):

    Another popular mall with a wide range of stores and a cinema.
  • Pasar Besar Malang:

    A traditional market where you can find fresh produce, clothing, and other goods.

Other Places to Stay Near Grand Mercure Malang Mirama

Looking for alternative accommodations and searching for the best hotel nearby? Malang offers a variety of hotels to suit different budgets and preferences. Whether you're looking for a luxury hotel or an affordable hotels nearby, you'll find plenty of options.

Luxury/5-Star Hotels Nearby:

  • Hotel Tugu Malang:

    A luxurious hotel with a unique historical theme.
  • The Singhasari Resort Batu:

    A resort with stunning mountain views and a variety of facilities.
  • Pohon Inn:

    A unique hotel with a treehouse theme.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Swiss-Belinn Malang:

    A modern hotel with comfortable rooms and a convenient location.
  • Best Western OJ Hotel Malang:

    A well-equipped hotel with a rooftop pool and a restaurant.
  • Savana Hotel & Convention Malang:

    A hotel with spacious rooms and a variety of meeting facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Everyday Smart Hotel Malang:

    A budget-friendly hotel with clean and comfortable rooms.
  • Hotel Pelangi Malang:

    A simple hotel with a central location.
  • Splendid Inn Malang:

    A basic hotel with affordable rates.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Malang? Grand Mercure Malang Mirama offers a comfortable and convenient base for exploring this vibrant city. With its excellent facilities, delicious dining options, and friendly service, it's the perfect choice for your next trip. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Book your stay at Grand Mercure Malang Mirama through Traveloka and enjoy exclusive discounts and promotions. Start planning your Malang adventure now and book cheap hotels in Indonesia. Looking for more options? Discover cheap hotels nearby and find the perfect accommodation for your needs.

All facilities in Grand Mercure Malang Mirama

Others Grand Mercure Malang Mirama
Others

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

General

  • Swimming pool

Accommodation Policy & General Information in Grand Mercure Malang Mirama

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Number of floors in Grand Mercure Malang Mirama
16
Another facilities in Grand Mercure Malang Mirama
Outdoor pool, Children play area, Bus/truck parking, Valet parking, WiFi in public area

Frequently asked question in Grand Mercure Malang Mirama

Is Grand Mercure Malang Mirama parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Grand Mercure Malang Mirama. We also offer a valet parking service for your convenience, allowing you to leave your car with our attendant and have it retrieved later. Please enquire at reception upon arrival for further details on both our hotel parking and valet parking options.
Does Grand Mercure Malang Mirama offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting Grand Mercure Malang Mirama directly to confirm their policy on smoking. While some hotels offer hotel smoking rooms or designated smoking areas, this isn't always the case and policies can change. Checking with the hotel itself will ensure you have the most up-to-date and accurate information regarding their smoking facilities.
Does Grand Mercure Malang Mirama offer free hotel Wi-Fi for guests during their stay?
Yes, Grand Mercure Malang Mirama provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues connecting to the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Grand Mercure Malang Mirama? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Grand Mercure Malang Mirama; finding a precise MRT station nearby is unlikely as Malang doesn't have an MRT system. For visitor attractions, you'll find several things to do nearby, including the Malang City Square and the iconic Singosari Temple, both easily accessible by taxi or local transport from the bus stops nearby.
Is Grand Mercure Malang Mirama a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like the Grand Mercure Malang Mirama. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
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More Reviews from Other Guests in Grand Mercure Malang Mirama

9.0
Exceptional
From 1,185 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.2

Location

9.1

Service and Facilites

9.1

People often mention about Grand Mercure Malang Mirama
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Staff Friendliness (85)
Bedroom (85)
Ambiance (83)
Room Space (82)
Variety (80)
Hotel Area (78)
Bathroom (75)
Family Friendly (70)
Taste (67)
Accessibility (64)
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Traveler Reviews Grand Mercure Malang Mirama

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Customer reviews
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The service is very good, the staff is very friendly when asking for early check in… Bravo for this hotel, keep up the good service 🙏👍🏻
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Ignatius I. H.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Friendly service, comfortable rooms, a wide variety of delicious breakfast options. Highly recommended for those visiting Malang.
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Accommodation's Reply
26 Jul 2025
Dear Ignatius I. H., Sugeng Enjing. Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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U***p
icon-Leisure
Leisure
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9.7
/10
Reviewed 1 week(s) ago
Comfortable hotel, cool atmosphere, friendly hotel staff, varied and delicious food
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Accommodation's Reply
26 Jul 2025
Dear U*p., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious, and it was close to Malang's culinary spots.
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Accommodation's Reply
26 Jul 2025
Dear R*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***a
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious, and it was close to Malang's culinary spots.
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Accommodation's Reply
26 Jul 2025
Dear R*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***a
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room was spacious and clean, even the towels and sheets were kept spotless. Breakfast was plentiful and delicious. Close to Malang's culinary spots.
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Accommodation's Reply
26 Jul 2025
Dear R*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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S***a
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
great service, upgrade ke Penthouse 👍👍 the best hotel in Malang👌
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Accommodation's Reply
26 Jul 2025
Dear S*a., Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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B***I
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
Monday 14 July 2025 at 07:00 during breakfast, I found that my room was being registered as different person - under “a man’s name”. 18:28 one of Guest Experience staff represent the Hotel Management offered us to move to Junior Sweet room. It took almost 12 hours to decide offering the guest to other room as service recovery, even though I’ve addressed my concern to front-desk Manager, that their staff might mistakenly gave access to other hotel guest to my room (I felt insecure). We didn’t take the offer, because it’s too late as I have took my daughter with me along the day and we came back after dinner as I was not comfortable leaving her alone in our room, we need to get a rest as it was out last night stay (it needs effort to move to other room).
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Accommodation's Reply
26 Jul 2025
Dear B***l Good Morning, Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide such valuable feedback regarding your recent experience with us at Grand Mercure Malang Mirama. We sincerely apologize for the unfortunate experience you encountered regarding the system error and guest details. We appreciate you bringing this matter to our attention. Please rest assured that the safety and security of all our guests remain our top priority. We have conducted additional training for our entire team, both on technical and non-technical aspects, to prevent such issues from occurring in the future. We deeply regret the discomfort this situation may have caused. Once again, we apologize for the inconvenience, and thank you for your valuable insights. We hope to have the opportunity to welcome you back in the near future. Thank you very much. Kind Regards, Sugito Adhi Cluster General Manager
Nur H. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were friendly, especially Dimas Wijaya who was very helpful in allowing early check-in.
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Accommodation's Reply
16 Jul 2025
Dear Nur H. A., Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Delicious breakfast. Friendly staff. Ample activities for kids—there's a small zoo behind the hotel. Large pool with a big slide.
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Accommodation's Reply
16 Jul 2025
Dear A*i Dear Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very satisfied. The hotel smells nice and is clean. The bathroom is clean. The food is varied and delicious. The swimming pool is clean.
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Accommodation's Reply
16 Jul 2025
Dear R*i, Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while staying with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Angga e.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Strategic location, clean and comfortable rooms. Staff is not friendly.
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Accommodation's Reply
16 Jul 2025
Dear Angga e Dear Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a very valuable review regarding your experience with us Grand Mercure Malang Mirama. It is very pleasant for us to know that you had a pleasant experience while with us. First of all, we apologize if there are some things that made you feel uncomfortable with the friendliness of our team. We will share and inform our team about your review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Niko A. W.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Great ambience at the first time arrival at the hotel. It has large parking space outside and at the basement. The basement connected to the hotel lobby where it also become the pick up point for the online food delivery. The interior is modern, clean and tidy, and fragrance. And its also what we can find at the accomodation room. The coffee bar is amazing, they have nice capucino and sweets. The only comment is on the location as it located on the fairly high traffic junction and require around 15 minutes to the downtown. But in general the hotel itself is amazing. Will I go back to this hotel for the next visit, absolutely yes!
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Accommodation's Reply
16 Jul 2025
Dear Niko A.W, Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Dharmawijaya W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very impressed with Mr. Indra, his service is very excellent and he always has high initiative in terms of serving...
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Accommodation's Reply
16 Jul 2025
Dear Mr. Dharmawijaya W, Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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L***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, this is the second time I've been here and it never disappoints. I really like it.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear L*i, Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it's the best... Even though I've stayed in Batu for 4 nights, I usually continue to Surabaya, but I missed stopping here for just 2 nights.
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Accommodation's Reply
16 Jul 2025
Dear E*y, Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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N***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The location is near our customer's office, comfortable, and clean. The breakfast tastes good, with many options.
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Accommodation's Reply
16 Jul 2025
Dear N***a, Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Juni i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
great place to stay spacious room, clean, friendly service, delicious food, heated swimming pool, various gym equipment, lots of kids activities here, cooking class, playground, not enough one day to enjoy it all, happy holiday everyone
+3
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Accommodation's Reply
16 Jul 2025
Dear Juni i. Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Thanks Mercure. Child-friendly hotel, kids won't get bored because there are cooking classes, painting, pin ball, the swimming pool is the best. Yesterday we were upgraded from junior to executive. Spacious room. Thanks Mercure.
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Accommodation's Reply
16 Jul 2025
Dear W*i, Dear Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Audrey E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
Tempatnya overall very good, but not sure why the staff wasn't friendly? It only applies to foreigners, it seems.
2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Audrey E. Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. First of all, we sincerely apologize for the inconvenience caused. Regarding your review, please know that all of our guests are our top priority, and we are committed to providing the best service that meets every guest's expectations. We have conducted retraining for all of our team members to ensure that such incidents do not happen again in the future—for you and all of our guests. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
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