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8.8
/10
Reviewed 1 week(s) ago
Hotel was quite luxurious. My only comment is regarding my shower head; it was spoilt and water was leaking out, so I had to use the rain shower on top instead. Other than that, breakfast was pretty decent. The room can be a bit noisy at night.
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Accommodation's Reply
26 Aug 2026
Greetings from Somerset Sudirman Jakarta!
Dear Valued Guest,
Thank you for taking the time to share your feedback with us and for choosing Somerset Sudirman Jakarta during your recent visit to Jakarta.
We sincerely regret to learn that your experience did not fully meet your expectations. Please accept our heartfelt apologies for the inconvenience and disappointment you encountered during your stay.
At Somerset Sudirman Jakarta, we continuously strive to provide the highest level of service and comfort to all our guests. Therefore, it is concerning to learn that we fell short on this occasion. Please rest assured that your feedback has been taken seriously and shared with the related team for immediate attention and improvement.
We truly appreciate you bringing this matter to our attention, as your feedback is invaluable in helping us enhance our services and guest experience.
We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much better experience whenever your travels bring you back to Jakarta.
Stay safe and healthy.
Best Regards,
Management



