This is my second time here for a staycation.

This is exactly the accommodation we need. Good, keep it up.

Keep it up, thanks for your help.

This is my second time, and I'm very satisfied. Everything is perfect. I hope the quality and cleanliness are maintained.

The hotel staff were extremely friendly, polite, and attentive. They made things very easy for us. My husband fainted in the garden, and the staff immediately helped us with a wheelchair, first aid kit, and helped us check out. The staff were all Super Special level, from the receptionist, security, and cleaning staff—everyone was exceptional. 👍👍👍

I was a little disappointed because check-in took so long, half an hour late. I wasted so much time preparing for the concert.

It's close to GBK, so if there's an event, you can walk or take a nearby car. The hotel's facilities are excellent.

The Executive Suite is very comfortable, with a fully equipped mini kitchenette, freezer, microwave, electric stove, and other cooking utensils, making it perfect for extended stays. The room is not soundproof, especially when someone moves chairs from upstairs or to the side, which is quite audible and quite disturbing, especially while sleeping. The facilities are also complete, with a swimming pool, gym, jogging track, and more. It's also close to the main road, so you can easily find food outside with plenty of options. Overall, I'm satisfied.

The hotel is my favorite, I stayed 3 nights, 2 nights in the premier and 1 night in the executive suite, comfortable for families

As comfortable and accommodating as ever. Thank you for being consistent!

I really enjoyed staying at this hotel; it was clean and comfortable. The amenities were complete, and after swimming, you could wash your wet clothes straight away, hehe. It's always a great choice for a staycation with my husband.

All good! The room was comfortable with a great ambiance and was kept clean. The staff was friendly and very helpful. There was a booking error from the app because I booked a 1-bedroom executive suite but the system booked an executive room (executive king). However, the hotel was very responsive in addressing the error so I still got the room I booked, the executive suite. The service is top notch! :)

The hotel staff is friendly, helping with the check-in process quickly.

I love the room, it's nice to have my stay there.

Always a great place to stay, close by every good place, etc.

Been here several times and very satisfied❤️🙏🏻.

Stayed here for 2 nights and everything in this hotel was good

Bad service. We had to wait for check-in time.

So happy to stay here, close to everywhere and the room is comfortable.

I stayed at this property based on a recommendation from a friend, who said it was a great place. I booked a room with a kitchen (I don’t remember the exact room name) via app, and according to the layout, it should have included a separate bedroom. However, when I checked in, I was given a studio room without a kitchen. I was quite surprised and immediately informed the receptionist, as it seemed like a mistake. After checking, the reception team explained that the booking system from app had actually reserved a studio room without a kitchen, which was different from what was stated on my app billing. I requested to be given the correct room type, since the studio room was clearly cheaper than what I had paid for. Thankfully, the receptionist was very helpful and assisted me in resolving the issue. I really appreciate their help. When I entered the room, I felt that the cleanliness could be improved. While washing dishes, there was a strong unpleasant smell coming from the sink. After calling the staff, I was informed that since my room was located at the corner, the drainage system sometimes produces a smell similar to garbage. Honestly, my first impression was disappointing and a bit frustrating. However, I truly appreciate the staff here—they were very friendly and extremely helpful. In the end, I was quite satisfied with the room overall. Everything was good, but the cleanliness and maintenance could definitely be improved. The kitchen equipment was complete, the view was nice, the air conditioning worked well, and the bed was comfortable. For app, I would suggest ensuring that the room details shown in the system match the actual booking. I’m not sure whether this was due to pricing or a system error, but I did not use any coupon at checkout. It’s important to avoid this kind of mismatch, as it can be misleading for customers. Thankfully, the hotel was willing to help resolve the issue. For Somerset, I am very satisfied with the service. Perhaps cleanliness and maintenance can be improved slightly—for example, some items like the carpet may need to be replaced. Thank you.