BeSS Mansion Hotel Surabaya

Explore BeSS Mansion Hotel Surabaya
8.9
Very Good
From 2,956 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

9.0

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Bedroom (198)
Staff Friendliness (196)
Room Space (178)
Ambiance (177)
Hotel Area (169)
Variety (166)
Taste (165)
Bathroom (159)
Family Friendly (157)
Accessibility (148)
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Traveler Reviews BeSS Mansion Hotel Surabaya

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40
Customer reviews
M***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff service is very good and friendly.
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Accommodation's Reply
17 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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a***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
⭐⭐⭐⭐⭐ I had a pleasant stay at this hotel! The rooms were clean, comfortable, and well-equipped. The service was friendly and the staff were responsive. The location is also strategic, making it easy to find food or go to other places. The atmosphere is peaceful and suitable for a staycation or just a place to stay while traveling. Overall, I was quite satisfied with my stay here and it's definitely worth trying again! ✨
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Accommodation's Reply
17 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management
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I***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The most recommended hotel if you go to Surabaya, always want to come back here.
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Accommodation's Reply
17 Aug 2026
Dear Guests, Thank you for choosing Surabaya Best Tower Hotel for your stay and for sharing your valuable feedback. We are delighted to hear that you and your family were satisfied with the comfort of your room, the hotel facilities, and the service of our staff. We are honored to hear that the delicious breakfast, comfortable hotel environment, and beautiful city views from the 9th-floor pool made your family trip even more memorable. We also appreciate that the various facilities the hotel offers, such as the entertainment area, fitness center, and family-friendly facilities, contributed to your comfortable and enjoyable stay. Your kind words are a great encouragement to all of our staff, and we strive every day to improve our services and hotel facilities so that all our guests can have the best possible experience. Thank you again for choosing Surabaya Best Tower Hotel for your trip to Surabaya. We look forward to welcoming you back again. Surabaya Best Tower Hotel Management Team
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b***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 1 week(s) ago
The room floor was dirty, and the sheets were stained. Late check-out requests weren't accommodated. Breakfast was only 3 eggs, but charged extra. Not recommended at all.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting our standards. We are actively following up on this matter with the relevant teams to conduct a thorough investigation and immediate improvements. This ensures that all facilities and services at Bess Mansion Surabaya meet our standards and expectations. We look forward to welcoming you again for a better and more enriching stay in the future. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya
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Linda
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Good location, we can take the Suroboyo bus to strategic places.
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Accommodation's Reply
13 Aug 2026
Dear Linda, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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Z***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Every business trip needs the comfort hotel, and Bess is the answer.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Suitable for a staycation in Surabaya, affordable prices.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration to our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management
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R***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The towel smells because it's old. It's best to replace it.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future to experience the improvements and enjoy an even better stay. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya
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R***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The food is delicious, but the towels in the room smell. It would be better to replace the old ones.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future for an improved and better stay experience. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The check-in/out process was fast and easy. I once had a room door that wouldn't open because it was stuck from the inside. I reported it to the staff, who responded quickly and were very helpful. Staff in all areas were friendly, and the room was clean, cool, and tidy. Everything was as requested. I chose the upstairs room, which was quiet. Definitely worth a visit if you're looking for a staycation or a break from a business trip.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This was my second stay at Bess Mansion. The room was very spacious. The staff was great. The service was excellent. The parking lot was spacious. The only downside was that access to the hotel was a bit of an effort, requiring a few detours. Overall, it was okay.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management
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Angelia P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
View from the hotel: No doubt, the view from their pool is the best👍🏻. From afternoon to evening, the vibes can be like being in Batu. You can get the city lights, the sunlight is also really beautiful in the afternoon. Facility: 7/10. When you arrive, you are given a welcome snack in the room. What's a shame is that there is no smart TV. In my room, there was a lamp next to the bed that was dead, the toilet exhaust fan was dead, the lamp near the sofa also sometimes suddenly turned off and on. My suggestion is to pay more attention to the interior maintenance in each room. Parking is also free, don't forget to register your parking ticket. Restaurant: The Nusantara food is delicious, but for other dishes such as omelettes, potato galantine, red beans with sauce, they are plain, I even had to add salt myself. The coffee wasn't hot even though it was in a thermos. It was lukewarm, making me bloated hehe.
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+5
1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Ms. Angelia, Thank you for taking the time to share your feedback, and we hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. We are very grateful that you chose Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you, Johana and your family, back to Best Mansion Hotel again for an even more memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a really comfortable stay at Bess Mansion. The rooms are spacious and clean, with a great pool view, and the location is strategic. My next time I visit Surabaya, I'll definitely choose this hotel again.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Guests, Thank you for choosing Surabaya Best Tower Hotel for your stay and for sharing your valuable feedback. We are delighted to hear that you and your family were satisfied with the comfort of your room, the hotel facilities, and the service of our staff. We are honored to hear that the delicious breakfast, comfortable hotel environment, and beautiful city views from the 9th-floor pool made your family trip even more memorable. We also appreciate that the various facilities the hotel offers, such as the entertainment area, fitness center, and family-friendly facilities, contributed to your comfortable and enjoyable stay. Your kind words are a great encouragement to all of our staff, and we strive every day to improve our services and hotel facilities so that all our guests can have the best possible experience. Thank you again for choosing Surabaya Best Tower Hotel for your trip to Surabaya. We look forward to welcoming you back again. Surabaya Best Tower Hotel Management Team
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Ronal P. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is comfortable and pleasant.
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Accommodation's Reply
28 Jul 2026
Dear Mr. Ronald, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Thank you very much for the service, I highly recommend the hotel, my son really felt at home here 👍
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
A 4-star hotel with affordable prices. The food and drink options are plentiful and delicious, unlike other 4-star hotels I've tried. The AC isn't central, but it's as cool as central AC. The outdoor pool and the top floor are really cool. Absolutely the best!
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very satisfied and comfortable hotel.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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r***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The room was very spacious. The facilities in the room and the hotel were excellent and well-maintained. The staff was also friendly. The location happened to be close to my event. Highly recommended.
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2 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's amenities, and the service from our staff throughout your stay. We are also proud to hear that your breakfast was delicious. The hotel's comfortable facilities and areas, including the 9th-floor swimming pool with stunning city views, made your family vacation even more memorable. Furthermore, we are pleased to hear that the variety of amenities, from entertainment areas and a fitness center to family-friendly facilities, contributed to a comfortable and enjoyable stay. Such positive reviews are a great inspiration to all our staff to maintain the quality of our service and continuously improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Bess Mansion Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It is very interesting to be able to swim while enjoying the sunset from the top of the building, the rooms are elegant and clean.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Salma S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
This is my second time here because the kids love the pool, and you can also watch the trains go by. Everything is great, and the staff is friendly too. There might be a few who don't smile when they're having a hard time, like they're interns ☺️
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Accommodation's Reply
17 Jul 2026
Dear Ms. Salma, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and we wish you good health. Sincerely, The Best Mansion Hotel Management
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Number of reviews per page
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