How many rooms are available at BeSS Mansion Hotel Surabaya?

BeSS Mansion Hotel Surabaya has 197 rooms in total.

Does BeSS Mansion Hotel Surabaya provide parking?

Yes, BeSS Mansion Hotel Surabaya provides parking. Please confirm details directly with the hotel.

Does BeSS Mansion Hotel Surabaya have a swimming pool?

Yes, a swimming pool is available at BeSS Mansion Hotel Surabaya.

What do past guests say about BeSS Mansion Hotel Surabaya?

BeSS Mansion Hotel Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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BeSS Mansion Hotel Surabaya

Name: BeSS Mansion Hotel Surabaya
Address: Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237, Jl. Raya Jemursari No.15A, Kec. Wonocolo, Jawa Timur, 60237, Indonesia
Rating: 8.9

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8.9

/10

Very Good

2,956 reviews

What Guests Say About Their Stay

Staff Friendliness (290)

Bedroom (266)

Room Space (257)

Ambiance (254)

a***a

9.7

/ 10

⭐⭐⭐⭐⭐ I had a pleasant stay at this hotel! The rooms were clean, comfortable, and well-equipped. The service was friendly and the staff were responsive. The location is also strategic, making it easy to find food or go to other places. The atmosphere is peaceful and suitable for a staycation or just a place to stay while traveling. Overall, I was quite satisfied with my stay here and it's definitely worth trying again! ✨

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I***i

9.7

/ 10

The most recommended hotel if you go to Surabaya, always want to come back here.

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N***r

10.0

/ 10

The check-in/out process was fast and easy. I once had a room door that wouldn't open because it was stuck from the inside. I reported it to the staff, who responded quickly and were very helpful. Staff in all areas were friendly, and the room was clean, cool, and tidy. Everything was as requested. I chose the upstairs room, which was quiet. Definitely worth a visit if you're looking for a staycation or a break from a business trip.

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R***i

10.0

/ 10

It was a really comfortable stay at Bess Mansion. The rooms are spacious and clean, with a great pool view, and the location is strategic. My next time I visit Surabaya, I'll definitely choose this hotel again.

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M***d

9.1

/ 10

A 4-star hotel with affordable prices. The food and drink options are plentiful and delicious, unlike other 4-star hotels I've tried. The AC isn't central, but it's as cool as central AC. The outdoor pool and the top floor are really cool. Absolutely the best!

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In the Area

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Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Highlights at This Property

Family-friendly Infinity Pool

Located near Airport

Excellent City View

Staying at BeSS Mansion Hotel Surabaya is a good choice when you are visiting Wonocolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in BeSS Mansion Hotel Surabaya

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What's around BeSS Mansion Hotel Surabaya

Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237

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Location

Staying at BeSS Mansion Hotel Surabaya is a good choice when you are visiting Wonocolo.

About BeSS Mansion Hotel Surabaya

BeSS Mansion Hotel Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

BeSS Mansion Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

From business event to corporate gathering, BeSS Mansion Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, BeSS Mansion Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at BeSS Mansion Hotel Surabaya, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at BeSS Mansion Hotel Surabaya.

If you plan to have a long-term stay, staying at BeSS Mansion Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

BeSS Mansion Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at BeSS Mansion Hotel Surabaya will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, BeSS Mansion Hotel Surabaya is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from BeSS Mansion Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

BeSS Mansion Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at BeSS Mansion Hotel Surabaya.

All facilities in BeSS Mansion Hotel Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet lunch
Cafe
Dining area
Gala dinner
Poolside bar
Set menu dinner
Set menu lunch
Snacks

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Newspaper
Porter
Tours
Wedding service

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

General

AC
Banquet
Heater
Non-smoking room
Swimming pool
Smoking area
Smoke-free

Things to Do

Fitness center
Garden
Indoor pool
Massage
Outdoor pool
Spa

Nearby Facilities

Gift shop
Grocery
Hair salon
Shops
Supermarket

Business Facilities

Business center
Conference room
Meeting facilities
Projector

Transportation

Secure parking
Valet parking

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in BeSS Mansion Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in time: from 2:00 PM Check-out time: by 12:00 PM Prepare a valid ID/passport Have your booking confirmation ready Please contact us our hotel +62 852-1888-8154

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at BeSS Mansion Hotel Surabaya	197
Number of floors in BeSS Mansion Hotel Surabaya	60
Another facilities in BeSS Mansion Hotel Surabaya	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in BeSS Mansion Hotel Surabaya

What are available facilities at BeSS Mansion Hotel Surabaya?

There are top facilites at BeSS Mansion Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at BeSS Mansion Hotel Surabaya?

The standard check-in time at BeSS Mansion Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does BeSS Mansion Hotel Surabaya provide breakfast?

Yes, BeSS Mansion Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of BeSS Mansion Hotel Surabaya?

BeSS Mansion Hotel Surabaya is a 4.0-star hotel.

How many floors does BeSS Mansion Hotel Surabaya have?

BeSS Mansion Hotel Surabaya has 60 floors.

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More Reviews from Other Guests in BeSS Mansion Hotel Surabaya

Overall Ratings & Reviews BeSS Mansion Hotel Surabaya

Traveloka (2,956)

8.9

Very Good

From 2,956 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

9.0

People often mention about BeSS Mansion Hotel Surabaya

All

Bedroom (197)

Staff Friendliness (195)

Room Space (177)

Ambiance (176)

Hotel Area (168)

Variety (166)

Taste (165)

Bathroom (158)

Family Friendly (156)

Accessibility (147)

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Traveler Reviews BeSS Mansion Hotel Surabaya

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Customer reviews

M***i

Business

10.0

/10

Reviewed 2 day(s) ago

The staff service is very good and friendly.

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Accommodation's Reply

17 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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a***a

9.7

/10

Reviewed 3 day(s) ago

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Accommodation's Reply

17 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management

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I***i

Staycation

9.7

/10

Reviewed 4 day(s) ago

The most recommended hotel if you go to Surabaya, always want to come back here.

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Accommodation's Reply

17 Aug 2026

Dear Guests, Thank you for choosing Surabaya Best Tower Hotel for your stay and for sharing your valuable feedback. We are delighted to hear that you and your family were satisfied with the comfort of your room, the hotel facilities, and the service of our staff. We are honored to hear that the delicious breakfast, comfortable hotel environment, and beautiful city views from the 9th-floor pool made your family trip even more memorable. We also appreciate that the various facilities the hotel offers, such as the entertainment area, fitness center, and family-friendly facilities, contributed to your comfortable and enjoyable stay. Your kind words are a great encouragement to all of our staff, and we strive every day to improve our services and hotel facilities so that all our guests can have the best possible experience. Thank you again for choosing Surabaya Best Tower Hotel for your trip to Surabaya. We look forward to welcoming you back again. Surabaya Best Tower Hotel Management Team

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b***a

Staycation

5.6

/10

Reviewed 1 week(s) ago

The room floor was dirty, and the sheets were stained. Late check-out requests weren't accommodated. Breakfast was only 3 eggs, but charged extra. Not recommended at all.

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Accommodation's Reply

14 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting our standards. We are actively following up on this matter with the relevant teams to conduct a thorough investigation and immediate improvements. This ensures that all facilities and services at Bess Mansion Surabaya meet our standards and expectations. We look forward to welcoming you again for a better and more enriching stay in the future. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya

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Linda

Staycation

8.8

/10

Reviewed 1 week(s) ago

Good location, we can take the Suroboyo bus to strategic places.

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Accommodation's Reply

13 Aug 2026

Dear Linda, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management

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Z***a

Business

10.0

/10

Reviewed 1 week(s) ago

Every business trip needs the comfort hotel, and Bess is the answer.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management

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J***a

10.0

/10

Reviewed 2 week(s) ago

Suitable for a staycation in Surabaya, affordable prices.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration to our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management

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R***h

8.5

/10

Reviewed 3 week(s) ago

The towel smells because it's old. It's best to replace it.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future to experience the improvements and enjoy an even better stay. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya

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R***h

8.5

/10

Reviewed 3 week(s) ago

The food is delicious, but the towels in the room smell. It would be better to replace the old ones.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future for an improved and better stay experience. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya

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N***r

10.0

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

28 Jul 2026

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Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

This was my second stay at Bess Mansion. The room was very spacious. The staff was great. The service was excellent. The parking lot was spacious. The only downside was that access to the hotel was a bit of an effort, requiring a few detours. Overall, it was okay.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management

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Angelia P.

Leisure

8.7

/10

Reviewed 4 week(s) ago

View from the hotel: No doubt, the view from their pool is the best👍🏻. From afternoon to evening, the vibes can be like being in Batu. You can get the city lights, the sunlight is also really beautiful in the afternoon. Facility: 7/10. When you arrive, you are given a welcome snack in the room. What's a shame is that there is no smart TV. In my room, there was a lamp next to the bed that was dead, the toilet exhaust fan was dead, the lamp near the sofa also sometimes suddenly turned off and on. My suggestion is to pay more attention to the interior maintenance in each room. Parking is also free, don't forget to register your parking ticket. Restaurant: The Nusantara food is delicious, but for other dishes such as omelettes, potato galantine, red beans with sauce, they are plain, I even had to add salt myself. The coffee wasn't hot even though it was in a thermos. It was lukewarm, making me bloated hehe.

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1 people find it helpful

Accommodation's Reply

28 Jul 2026

Dear Ms. Angelia, Thank you for taking the time to share your feedback, and we hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. We are very grateful that you chose Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you, Johana and your family, back to Best Mansion Hotel again for an even more memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management

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R***i

10.0

/10

Reviewed 4 week(s) ago

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1 people find it helpful

Accommodation's Reply

28 Jul 2026

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Ronal P. P.

10.0

/10

Reviewed 4 week(s) ago

The place is comfortable and pleasant.

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Accommodation's Reply

28 Jul 2026

Dear Mr. Ronald, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management

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E***a

Leisure

8.5

/10

Reviewed 5 week(s) ago

Thank you very much for the service, I highly recommend the hotel, my son really felt at home here 👍

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1 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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M***d

9.1

/10

Reviewed 5 week(s) ago

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1 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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R***a

10.0

/10

Reviewed 5 week(s) ago

Very satisfied and comfortable hotel.

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1 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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r***d

9.4

/10

Reviewed 5 week(s) ago

The room was very spacious. The facilities in the room and the hotel were excellent and well-maintained. The staff was also friendly. The location happened to be close to my event. Highly recommended.

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2 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's amenities, and the service from our staff throughout your stay. We are also proud to hear that your breakfast was delicious. The hotel's comfortable facilities and areas, including the 9th-floor swimming pool with stunning city views, made your family vacation even more memorable. Furthermore, we are pleased to hear that the variety of amenities, from entertainment areas and a fitness center to family-friendly facilities, contributed to a comfortable and enjoyable stay. Such positive reviews are a great inspiration to all our staff to maintain the quality of our service and continuously improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Bess Mansion Hotel

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Verified Traveler

Staycation

10.0

/10

Reviewed 5 week(s) ago

It is very interesting to be able to swim while enjoying the sunset from the top of the building, the rooms are elegant and clean.

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Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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Salma S.

Leisure

8.8

/10

Reviewed 5 week(s) ago

This is my second time here because the kids love the pool, and you can also watch the trains go by. Everything is great, and the staff is friendly too. There might be a few who don't smile when they're having a hard time, like they're interns ☺️

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Accommodation's Reply

17 Jul 2026

Dear Ms. Salma, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and we wish you good health. Sincerely, The Best Mansion Hotel Management

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.