A***a
Transit
8.5
/10
Reviewed 4 day(s) ago
It's good according to the price and the workers are friendly too.
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Swasana Hotel Medan
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Overall Ratings & Reviews Swasana Hotel Medan
Traveloka (567)
Other sources (4)
8.6
Very Good
From 567 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.3
Location
8.6
Service and Facilites
8.4
People often mention about Swasana Hotel Medan
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Distance to City Center (37)
Bathroom (28)
Ambiance (27)
Staff Friendliness (26)
Bedroom (25)
Accessibility (22)
Hotel Area (22)
Room Space (21)
Check-in/out Time (20)
Surroundings (19)
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Traveler Reviews Swasana Hotel Medan
Number of reviews per page
20
40
Customer reviews
R***a
10.0
/10
Reviewed 6 day(s) ago
Comfortable place, no smell of cigarette smoke.
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Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
The room is comfortable, and it's just a short walk to Carrefour. This is my second stay.
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N***n
Transit
8.5
/10
Reviewed 3 week(s) ago
The staff is friendly, but unlike the first one, the second one is not very complete.
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m***a
9.2
/10
Reviewed 4 week(s) ago
The staff service is 5 stars but the room is 3 stars
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K***a
10.0
/10
Reviewed 5 week(s) ago
Good and recommended for those looking for a cheap but not cheap hotel here.
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S***l
10.0
/10
Reviewed 6 week(s) ago
The staff is very friendly, never disappointed staying here.
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1 people find it helpful
S***l
10.0
/10
Reviewed 6 week(s) ago
Highly recommend this hotel, very comfortable.
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1 people find it helpful
S***l
10.0
/10
Reviewed 6 week(s) ago
Staying here makes you comfortable 👍
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1 people find it helpful
S***l
10.0
/10
Reviewed 6 week(s) ago
Always a comfortable stay at this hotel. It's worth the price. 👍
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S***l
10.0
/10
Reviewed 7 week(s) ago
It's so comfortable, I was hesitant at first, but when I finally did it, I really liked it. 👍
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B***n
9.7
/10
Reviewed 7 week(s) ago
Nice hotel, budget-friendly. Overall good.
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S***l
10.0
/10
Reviewed 7 week(s) ago
It was a very comfortable stay at this hotel. 👍
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S***l
10.0
/10
Reviewed 8 week(s) ago
Very comfortable 👍 Very helpful.
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S***l
8.8
/10
Reviewed 8 week(s) ago
The staff are very friendly, especially the receptionist.
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1 people find it helpful
Titus E. S.
9.4
/10
Reviewed 12 week(s) ago
The place is clean and comfortable, but the breakfast is not very tasty because it lacks flavor.
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2 people find it helpful
o***i
9.7
/10
Reviewed 13 week(s) ago
It's good, but it's a bit cramped for that price.
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W***y
6.9
/10
Reviewed 14 week(s) ago
Maybe the cleanliness of the room could be improved.
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Accommodation's Reply
02 Jul 2026
Thank you for your feedback. We apologize for any inconvenience you experienced regarding the cleanliness of the room. We will take your feedback into consideration to improve our cleanliness standards and service quality in the future. We hope to welcome you back again for an even better experience.
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W***m
Business
8.5
/10
Reviewed 16 week(s) ago
The location is strategic in the city center, the rooms are neat and clean, the staff are friendly.
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Accommodation's Reply
02 Jul 2026
Thank you for your positive review. We're glad you enjoyed the location, the cleanliness of the rooms, and the friendliness of our staff. We hope to welcome you again on your next visit!
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S***a
Medical
6.7
/10
Reviewed 16 week(s) ago
The location is okay.. The room cleanliness is still lacking.. The sheets are still dirty with blood or brown stains still stuck to the sheets..
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2 people find it helpful
Accommodation's Reply
02 Jul 2026
Thank you for your feedback. We apologize that the cleanliness of the room did not meet your expectations, particularly regarding the stained bed linens. We have forwarded this feedback to our housekeeping team for immediate action and evaluation. This will ensure a thorough cleanliness check of all rooms is performed before guest arrivals. We greatly appreciate your feedback and hope to provide a better experience during your next stay.
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Number of reviews per page
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