Dear Valued Guest, Thank you for being a part of the Aston Villa community and for your trust in choosing Aston Villa as the venue for your special celebrations each year. Your trust and loyalty mean a great deal to us. However, we regret the unpleasant experience, particularly the cigarette smoke smell in your room, the cleanliness of the linens, and the balcony, despite your request for a non-smoking room. We also regret that the variety and taste of breakfast this time did not meet your expectations compared to other Aston Villa hotels. All of your feedback is taken very seriously by management and we will continue to evaluate our standards for room cleanliness, balcony inspections, and the quality and variety of our breakfast. Furthermore, we are pleased to hear that the friendliness and responsiveness of our team continue to impress. In particular, we would like to thank Nabilah for her assistance with the mirror installation. We will pass on our thanks to her. Once again, we regret that this experience did not reflect the standards and expectations you would receive from the Aston Villa community. We sincerely hope to welcome you back and provide a better experience on your next visit. Thank you for remaining a part of the Aston Villa community. Sincerely, Andy Grindaldi Mattinetta, General Manager
