Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to write a review of your stay at our hotel. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the quality of our breakfast. Such positive reviews are a great inspiration to our entire team to continue providing the best service. Friendly service from our staff is a key part of our commitment to creating a warm and comfortable atmosphere for all guests. Therefore, we would like to extend your appreciation to the entire team as a token of our gratitude for their dedication. We are committed to maintaining a high standard of cleanliness in all rooms to ensure that all guests can relax peacefully and comfortably throughout their stay. Furthermore, we are very pleased to hear that you enjoyed our breakfast. Our kitchen team is dedicated to preparing a delicious, varied, and high-quality breakfast menu to help guests start their day well. Thank you for choosing our hotel. We hope to welcome you again in the future, whether for business or leisure. We look forward to welcoming you back and providing you with an even more memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr. Abad, Warm greetings from Platinum Hotel Tunjunggan, Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We appreciate your trust and are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of our staff, and our excellent location. Cleanliness is our top priority in providing comfort to all our guests, so we are very grateful to know that the cleanliness standards we uphold have a direct impact on you. Your compliments on the friendliness of our staff also mean a lot to us, as friendly, courteous, and sincere service is our commitment to every guest. Furthermore, the hotel's excellent location is one of our advantages, allowing guests easy access to the city center, business districts, as well as various tourist attractions and restaurants. We are pleased to know that this contributed to your convenience during your stay. Thank you for your positive review. We hope to welcome you again in the future and are ready to provide you with the best service and an even more memorable stay experience. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr. Sabono, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We are delighted to read your positive comments, especially regarding the friendliness of our staff, the hotel's location near the city center, the variety of food options, and the pleasant and comfortable atmosphere of the hotel. Friendliness is one of our core values, and your compliments are a great encouragement to our entire team to continue providing the best service with a friendly and professional attitude. We are also grateful that our hotel's location makes it easy for you to access various important places, both for business and food tourism. We have designed the hotel's comfortable and pleasant atmosphere to ensure all guests feel relaxed and enjoy their stay. Your positive experience is truly gratifying to us. Thank you, Mr. Sabono, for choosing our hotel as your accommodation. We hope to welcome you back again in the future, whether for a short trip or a longer stay. We are committed to providing the best service to make your next visit even more memorable. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Ms. Lily, Warm regards from Platinum Hotel Tunjunggan, Surabaya. Thank you so much for your wonderful and enthusiastic review. We are delighted and proud to know that you enjoyed your stay with us. Your compliments on the hospitality and assistance of all our hotel staff are a pleasure for us, as sincere and friendly service is our core commitment to all our guests. We appreciate knowing that our hotel's location made it convenient for you to enjoy various activities. Furthermore, your comments about the clean and fragrant rooms are proof that our cleanliness standards directly benefit all our guests. We are committed to maintaining the comfort of our rooms so that all guests can relax peacefully. Thank you also for your compliments on our breakfast menu. Our kitchen team prepares a diverse and delicious breakfast menu for all guests to enjoy. Hearing that our breakfast menu is delicious and "great value" is a great inspiration for us. We hope to welcome you back again in the future. Thank you for your trust and feedback, and we look forward to seeing you again for another memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya extends its warmest greetings. Thank you for your positive review regarding your stay in our Executive Suite. We are delighted to hear that you were satisfied with the cleanliness of the room, the comfortable amenities, and the friendly service from our team. Guest satisfaction is our top priority, and this review is a source of pride for all of our staff. We were pleased to assist you by allowing you to check into your room before your official check-in time. We understand the importance of comfort after travel, and we strive to provide the best flexibility possible based on room availability. We are pleased to know that our high-speed WiFi and comprehensive and delicious breakfast menu complemented your stay. The hotel's excellent location and proximity to various access points, including souvenir shops and shopping malls, are among our advantages. We appreciate that this made your stay in Surabaya easier. Thank you for your trust and your intention to stay with us again on your next trip. We look forward to welcoming you back and look forward to providing you with our best service. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr. Vidi, Warm greetings from Platinum Hotel Tunjunggan, Surabaya. Thank you for taking the time to write a review about your stay at our hotel. We are delighted to hear that you enjoyed the beautiful views, the cleanliness of your room, and the quality of our food. Your short but positive review means a lot to us. We strive to maintain high standards of room cleanliness to ensure all guests feel comfortable and relaxed throughout their stay. Your personal experience is a great satisfaction for our team. Furthermore, we are committed to serving delicious and high-quality food to make every guest's stay even more enjoyable. The views from the hotel grounds are one of our strengths, and we are grateful that you experienced this firsthand. Such feedback encourages us to further develop and improve the quality of our services and facilities. We hope to welcome you again, Mr. Vidi, on your next visit, whether for leisure or other purposes. Thank you for your trust, and we look forward to welcoming you again with our best service. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Ms. Thida, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We are delighted to read your positive comments, especially regarding the friendliness of our staff and the diverse range of food we served. Your satisfaction is the greatest joy and motivation for our entire team. Sincere hospitality and service are our top priorities, as we want every guest to feel warm and comfortable throughout their stay. We will pass on your compliments to all our staff as a token of our gratitude and encouragement, motivating them to consistently provide the best service. We are grateful to know that you enjoyed our diverse and delicious menu. Our kitchen team is committed to preparing high-quality food with the right flavors and a varied menu for all our guests to enjoy. We hope our hotel will be your choice again in the future, whether for business trips or family vacations. Thank you for your trust, and we look forward to welcoming you again. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr./Mrs. Imtisal J.K., This is to inform you that Platinum Hotel Tunjungan Surabaya would like to express our deepest gratitude for your time and trust in choosing our hotel to celebrate your wedding anniversary. We were honored to be a part of this special occasion. We are delighted to hear that you were satisfied with the spacious rooms, the meticulously maintained cleanliness, and the comfortable soundproofing that allowed for a peaceful rest. This positive review is a great encouragement to our entire team. Regarding your feedback about the inconvenience of accessing parking, we apologize for this inconvenience. For the convenience of all our guests, Platinum Hotel Tunjungan Surabaya provides complimentary 24-hour valet parking, so guests don't have to worry about accessing or finding parking. Thank you for your valuable feedback. We hope to welcome you and your partner again in the future, whether for other special occasions or for another memorable stay. Sincerely, I Wayan Agus, Surabaya, Rooms Division Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you very much for taking the time and willingly sharing your review of your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted to hear that you were satisfied with the friendly and helpful service of our staff, the varied and delicious breakfast options, and the pool facilities, which overall provided a memorable experience. However, we apologize for the inconvenience you experienced regarding the poor condition of the pool towels and the slightly yellowish water in the pool. We greatly appreciate this feedback and have forwarded it to the relevant team for immediate inspection, maintenance, and improvement to ensure the pool facilities continue to provide maximum comfort for our guests. Thank you for your feedback and for your trust in choosing Platinum Hotel Tunjunggan Surabaya as your accommodation. Reviews like this help us continuously improve and enhance our services. We hope to welcome you back in the future for an even better and more pleasant stay. Sincerely, I Wayan Agus Suartama, Rooms Division Manager

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to thank you for taking the time and willingness to leave us a positive review. We are delighted to know that your stay was a top-notch experience and did not disappoint. This kind of compliment is an honor and a great motivation for our team to consistently provide friendly and attentive service to all our guests. We are committed to maintaining the comfort of all our guests by providing clean rooms, adequate amenities, and professional service from all our staff. Receiving your satisfactory feedback gives us even more motivation to continuously improve our service quality and ensure that every visit is a memorable one. Thank you for trusting us to take care of your stay. We appreciate your support and trust in us and hope that this wonderful experience will continue during your next visit. We sincerely hope to welcome you back in the future and provide you with an equally satisfying experience, if not even better. Thank you once again for this valuable review. Your satisfaction is our highest reward. Sincerely, Wayan Agus Suartama Rooms Manager

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to express our sincere gratitude for taking the time and willingness to share your positive review regarding your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted to hear that you were satisfied with our central location and the wide variety of restaurants surrounding your hotel, providing convenience and relaxation during your stay. We appreciate your appreciation for the spaciousness and cleanliness of our rooms. Maintaining the comfort and cleanliness of our rooms is our top priority, and your compliments are a great motivation for our team to continue providing the highest standards of service. Finally, we greatly appreciate your positive feedback on our breakfast, which features a diverse and themed menu. Our culinary team is committed to serving quality food to satisfy all guests and provide a memorable stay. Thank you again for your trust in Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back on your next stay and providing you with an equally satisfying or even better experience. Sincerely, I Wayan Agus Suartama, Rooms Division Manager

Dear Valued Guest, Greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your experience with us. We are truly pleased to hear that you enjoyed the facilities we provide for our guests, especially the jacuzzi, which is designed to offer relaxation and comfort. It is also wonderful to know that our team was helpful and attentive throughout your stay. Your kind words mean a lot to us and will surely motivate our staff to continue delivering warm and reliable service. However, we are very sorry to hear about the disturbance you experienced from the next room. We fully understand how noise can affect your rest, and we sincerely apologize for the inconvenience caused by the phone call from the neighboring guest. Your comfort is our priority, and we have shared this feedback with our team to ensure quicker action and better coordination should a similar situation arise in the future. We are also reviewing ways to enhance sound control to ensure a more peaceful environment for all guests. Thank you once again for your valuable feedback and understanding. We hope to have the pleasure of welcoming you back soon and providing you with an even more enjoyable, relaxing, and uninterrupted stay. Regards, I Wayan Agus Suartama Room Division Manager.

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to express our sincere gratitude for taking the time and willingly sharing your review of your stay at Platinum Hotel Tunjunggan Surabaya. We apologize if the Family Suite with Balcony did not meet your expectations, particularly regarding the limited city view and relatively small balcony size. For guests who prioritize the best city views, we highly recommend the Executive Suite as it offers superior and expansive views. Alternatively, if room size and comfort are paramount for families, our Family Room is the best choice, providing ample space and optimal usability. We greatly appreciate your feedback and will take it into consideration for future improvements. We will strive to provide clearer information about the features of each room type to guests before booking. Thank you again for your trust in Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back in the future with the most suitable room options and a more satisfying stay experience. Sincerely, I Wayan Agus, Surabaya, Rooms Division Manager

Dear Guest, Platinum Danjunan Hotel Surabaya would like to sincerely thank you for sharing your experience with us. We are so glad that you had a comfortable and enjoyable stay at Platinum Danjunan Hotel Surabaya. Your warm comments are a great encouragement to our entire team. We will continuously improve our services, facilities and comfort to provide an even better guest experience. Thank you for choosing us as your hotel. We are sure that your stay will be an unforgettable one. We look forward to welcoming you back to Surabaya again. Our friendly and attentive service, clean and comfortable rooms and friendly atmosphere will make you feel right at home. We will continue to improve our services and facilities to provide an even better guest experience. Should you have any comments or suggestions, please do not hesitate to contact us. Thank you once again. We look forward to welcoming you back to Surabaya. Sincerely, Wayan Agus Suartama Room Manager

Dear Valued Guest, We warmly welcome you to Platinum Tunjunggan Surabaya. Thank you for taking the time to share your two-night stay with us. We are so glad that you did not regret choosing our hotel and that your experience exceeded your expectations. Such reviews are a great encouragement to the entire Platinum Tunjunggan Surabaya team to continue to provide the best service every time. We appreciate your feedback regarding the value for money you received at an affordable price with all the amenities comparable to those of leading hotels. The quality of the rooms, the comfort of our facilities, and the friendly service from our team are always our top priorities. We are also pleased that the hotel’s location makes it convenient for you. The surrounding area has a variety of restaurants, which is one of our strengths, and we are very glad that this helped to enhance your stay. Thank you again for trusting us to stay with us at Platinum Tunjunggan Surabaya. We do hope to welcome you back soon with an even better experience. Sincerely, I am Wayan Agus Suartama, Room Manager

Dear Mr. Abad, Warmest regards, Platinum Hotel Tunjunggan Surabaya. Thank you very much for taking the time to share your experience with us. We are delighted that you enjoyed your stay at Platinum Hotel Tunjunggan Surabaya. Our convenient location is one of our strengths, and we are glad that it played a key role in your stay. We also particularly appreciate the friendliness of our front desk team and the prompt response of our engineering team. We will share such positive feedback with all staff involved, especially the one you mentioned. Feedback such as this is a great motivation for us to continue providing the best service and maintaining our professional standards. It is very much appreciated that you found our hotel clean, comfortable, and provided a pleasant stay experience. Cleanliness, comfort, and friendly service are our top three priorities. Thank you for your trust in staying at Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back again and providing you with an even more memorable experience. Best regards, Yours sincerely, Agus Suartama, Room Manager

Hello Agata! This is Platinum Hotel Tunjungan Surabaya. We warmly welcome you and thank you for the pleasant experience. Thank you for choosing our hotel and making your stay comfortable and memorable. We would like to thank all our staff, including our security guards, receptionists, and breakfast staff, for their warm welcome. Your valuable feedback will help us improve the quality of our service. We would like to extend our sincere thanks to Clara and Delinda for their continued support. We are very pleased that you are satisfied with our hotel's services and also appreciate that you are satisfied with our clean and tidy room and smart TV with Netflix and Prime Video. We will continue to strive to provide first-class facilities and services to ensure that our guests have a comfortable and enjoyable stay. Thank you, Agata, for choosing us and coming back to stay with us again. We look forward to welcoming you back again. Should you have any questions, please do not hesitate to contact us, we will be happy to assist. Thank you! My name is Wayan Agus Suartama, Room Manager.

Dear Guest, Greetings from all of us at Platinum Tujoan Surabaya Hotel. Thank you for your valuable comments and for choosing us. We are delighted that you chose us as your hotel, located in the heart of Surabaya and offering easy access to all areas. Convenient transportation is one of our strengths, and we strive to ensure that all our guests can easily access the major areas surrounding the hotel. We also appreciate your comments regarding our hotel's facilities and services, as well as the warmth and friendliness of our staff. Your positive feedback motivates us to constantly strive to provide the highest quality service in every aspect. We also sincerely appreciate your comments regarding breakfast. Your feedback will greatly contribute to improving the quality of our service. We look forward to welcoming you back. Please feel free to contact us with any special requests or requests. We will do our best to ensure that you have a comfortable and memorable stay. Sincerely yours, Rooms Manager Wayan Agus Suartama