Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your wonderful review and for describing your experience with us as “the best of the best.” Your kind words truly mean a lot to our entire team and are a great motivation for us to continue providing exceptional hospitality and memorable experiences to every guest. We are delighted to know that you had such an enjoyable stay with us. Creating a comfortable, welcoming, and pleasant environment for our guests is always our priority, and we are grateful to know that we were able to make your visit a special one. Your satisfaction and positive feedback are the greatest rewards for our team. We sincerely appreciate your support and for taking the time to share your experience. We hope that every moment of your stay was filled with comfort and wonderful memories. It is especially heartwarming to hear that you hope to be back soon. We will be delighted to welcome you back and look forward to making your next stay just as enjoyable, or perhaps even better, than the last. Thank you once again for your kind words and continued support. Until we meet again, we wish you and your loved ones all the very best. Warmest regards, Management Team - CL Platinum Hotel Tunjungan Surabaya.

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to share your stay with us. We are delighted to hear that you and your family were comfortable and enjoyed the facilities and services we provided. We are especially pleased to hear that our complimentary glass painting was part of your memorable experience, particularly because your little one enjoyed it. Your family's happiness during your stay means a lot to us. We are also glad to know that you enjoyed our cheesecake. We will pass on our thanks to the relevant team members as inspiration to continue maintaining the quality of our food and service. Our excellent location is one of our advantages, making it convenient to travel to various attractions and restaurants around the hotel. We hope that your opportunity to explore the nightlife in the Tunjungan area will enhance your experience during your stay in Surabaya. Thank you again for your review and feedback. We look forward to welcoming you and your family back on your next visit for an equally memorable, or perhaps even more memorable, experience. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to express our deepest gratitude for your review and the memorable experience you had during your stay with us. We are delighted to hear that our location allowed you easy access to the Tunjunggan area without having to travel far. We hope this convenient location made your stay and exploration of Surabaya even more enjoyable. We are also pleased to hear that the Sunday morning atmosphere around the hotel was ideal for exercising and enjoying the many activities available. Certainly, the area around the hotel offers a wide variety of activities to choose from, whether you're relaxing, spending time with family, your partner, or friends. Thank you also for your suggestion regarding the hotel's fitness facilities. We hope this facility will be a convenient option for guests who wish to exercise regularly during their stay. We greatly appreciate you taking the time to share your experience and provide valuable advice to other guests. We look forward to welcoming you again on your next visit and providing you with an even more memorable stay. Sincerely, The Management Team - CL. Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share such a wonderful review with us. We are truly delighted to hear that you had such a memorable experience during your second stay with us. It is especially heartwarming to know that you felt our hospitality was genuine and sincere. Creating a warm and welcoming atmosphere for every guest is something we truly value, and your kind words are a wonderful encouragement to our entire team. We are also very happy to hear that you would like to return and stay with us again. Your continued trust and loyalty mean a great deal to us, and we are grateful for the opportunity to welcome you back on your next visit. Please rest assured that we will continue doing our best to provide the same warm hospitality, comfortable stay, and personalized service that you have come to appreciate. Thank you once again for choosing to stay with us and for making us part of your travel experience. We look forward to welcoming you back for your next stay and creating another enjoyable and memorable experience. Regards, Management Team - CL Platinum Hotel Tunjungan Surabaya.

Dear Mr. Wisnu, Warm greetings from Platinum Hotel Tunjungan, Surabaya. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during check-in, especially the wait despite arriving at 3:23 PM. We understand that after a long journey, you expect a quick and convenient check-in process. We are sorry that our service did not meet your expectations upon your arrival. This is certainly not the experience we aim to provide to all our guests. Your feedback is extremely important to us and has been taken into consideration to evaluate our room preparation process and the coordination of the front desk team in order to reduce waiting times during check-in. We will continuously strive to improve coordination between departments so that rooms can be ready on time for check-in. Once again, we apologize for this unpleasant experience. We hope you will give us the opportunity to welcome you back in the future and provide you with a more comfortable and memorable stay. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan, Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to review your stay at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you were satisfied with our room and appreciated the cleanliness we maintain. However, we apologize for any inconvenience you experienced during the check-in process. We understand that after arriving at the hotel at 2:00 PM, you would expect to be able to check into your room immediately without a further 15-20 minute wait. We appreciate your patience and understanding during the wait. Your feedback is very important to us. We will continuously evaluate and improve coordination between our teams to optimize the room preparation process and reduce arrival waiting times. We hope this inconvenience did not diminish your positive impression of your stay with us. We look forward to welcoming you back again and providing you with an even smoother and more memorable stay. Thank you for your trust and valuable feedback. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Tunjunggan Hotel, Surabaya. Thank you so much for your time and willingness to write a review about your stay with us. We are deeply grateful for your trust in choosing Platinum Tunjunggan Hotel, Surabaya as your accommodation and choice for your stay in Surabaya. We are committed to providing friendly, professional, and attentive service to all our guests. Your comfort and satisfaction are the driving force behind our entire team's dedication to improving the quality of our service and providing memorable stays. Your compliments and feedback are extremely important to us. Every review is valuable information that helps us maintain our strengths and improve various aspects of our services. We hope your visit to Platinum Tunjunggan Hotel, Surabaya created wonderful memories. We look forward to welcoming you again on your next visit and will strive to provide the best service you expect. Thank you again for your trust and support. We look forward to welcoming you back to Platinum Tunjunggan Hotel, Surabaya. Sincerely, The Management Team - CL, Platinum Tunjunggan Hotel, Surabaya

Dear Mr. Yanti, Platinum Hotel Tunjunggan Surabaya respectfully submits your kind and friendly review of your stay. We are delighted to hear that you were satisfied with the hospitality and service from our entire team. We especially appreciate your appreciation of our central location. We hope our excellent location made it easy for you to enjoy the various attractions, restaurants, shopping centers, and other interesting activities around the hotel. We are also very pleased to hear that you enjoyed our food. Thank you for your feedback on our breakfast. We strive to always offer a diverse, delicious, and high-quality breakfast menu to make breakfast a memorable part of your stay. Your comment that breakfast is essential is a very meaningful compliment to our entire team. Thank you again, Mr. Yanti, for your trust and feedback. We are very happy to have been a part of your memorable stay. We hope to welcome you again on your next visit with even better service. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your review and compliments. We are delighted to hear that you had a positive experience during your stay, especially the friendliness and responsiveness of our team in assisting with follow-up procedures. Guest comfort and satisfaction are our top priority, therefore we strive to provide friendly, prompt, and helpful service to ensure all guest needs are met. Your positive review inspires our entire team to continue providing the best service and making every guest feel comfortable and well cared for during their stay at our hotel. Thank you again for choosing to stay with us and sharing your experience. We look forward to welcoming you back on your next visit. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review and for taking the time to share your stay experience with us. We are delighted to hear that you were satisfied with the cleanliness of our room and bathroom. Cleanliness and guest comfort are among our top priorities, so your compliments mean a great deal to our team. We are also pleased to hear that you received friendly service from our staff. Such positive feedback motivates us to continue providing the best service and ensuring that all guests feel comfortable and have a memorable experience during their stay with us. We are also glad to hear that you enjoyed our restaurant. We will strive to provide the highest quality service and experience on every visit. Of course, we are very happy to hear that you plan to stay with us again. We look forward to welcoming you again and providing an even more memorable experience. Thank you again for your trust and feedback. We look forward to welcoming you again. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to write such a positive review about your stay at our hotel. We are delighted to hear that you enjoyed the friendly service from our team, and we are also pleased to hear that our location in the Tunjungan Street area allows you to conveniently enjoy the restaurants and activities around the hotel. Furthermore, we greatly appreciate your appreciation for our varied and delicious breakfast. Your satisfaction and comfort are the driving force behind our commitment to providing the best service and maintaining our quality. Such positive reviews encourage our entire team to always provide a pleasant stay for all our guests. Thank you again for your trust and support. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you very much for your review and for taking the time to share your experience during your stay. We are delighted to hear that you enjoyed our food, appreciated our central location, and felt comfortable with the facilities we provided. Regarding the uncomfortable condition of the bathroom and toilet, we sincerely apologize for the inconvenience. Your feedback is very important to us, and we will forward it to the relevant team for immediate investigation and improvement. We are committed to maintaining cleanliness, food quality, and the comfort of all facilities to ensure every stay is a memorable experience. Thank you for your compliments and suggestions. We look forward to welcoming you again on your next stay and providing you with an even better experience. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Ms. Nasya, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to share such a wonderful review with us. We are truly delighted to hear that you had a great stay and enjoyed every bit of your experience. It is wonderful to know that you found our facilities clean, well-maintained, and functioning properly. We always aim to provide a comfortable and pleasant environment for our guests, so your kind feedback is greatly appreciated. We are also happy that you enjoyed our convenient location, with easy access to transportation and various shops, restaurants, and cafés within walking distance. We hope this made exploring the area and enjoying your stay even more convenient. And we are especially excited to hear that you are planning to come back and try our complimentary bikes. We hope you will have the opportunity to explore the neighborhood on two wheels during your next visit and discover even more of what the area has to offer. Thank you again, Ms. Nasya, for choosing to stay with us and for your kind recommendation. Your feedback truly motivates our team to continue providing the best experience for our guests. We look forward to welcoming you back soon for another enjoyable stay. Regards, Management Platinum Hotel Tunjungan Surabaya.

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for choosing Platinum Hotel Tunjungan Surabaya for your upcoming stay and for sharing your kind words with us. We are truly pleased to know that you consider our hotel a great place to stay, appreciate our strategic location, and value the hospitality provided by our team. Our central location is one of the advantages we are proud to offer, providing convenient access to various business districts, shopping destinations, culinary spots, and attractions around Surabaya. We hope this convenience will make your visit comfortable and enjoyable. We are equally grateful for your appreciation of our hospitality. Our team is committed to providing warm, friendly, and attentive service to ensure every guest feels welcomed and well cared for throughout their stay. We sincerely appreciate your trust in choosing us and look forward to welcoming you to Platinum Hotel Tunjungan Surabaya. We hope your upcoming stay will be pleasant, relaxing, and memorable. Should you need any assistance before or during your stay, please do not hesitate to let our team know. It will be our pleasure to assist you. Thank you once again for your reservation and kind support. We look forward to welcoming you soon and creating a wonderful experience for you at Platinum Hotel Tunjungan Surabaya. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya

Dear Mr. Dedy, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you so much for your wonderful and enthusiastic review! We are delighted to know that you enjoyed your stay at Platinum Hotel Tunjunggan Surabaya and made it one of your favorite hotels. The satisfaction and comfort of all our guests is the joy of our entire team. Simple yet meaningful words like "Good," "Like," and "Favorite" from you are our gratitude and the driving force that motivates us to strive for the best service on every visit. We will continue to maintain the quality of our rooms, facilities, food, and friendly service to ensure that every moment of your stay at Platinum Hotel is pleasant and memorable. We hope that every time you visit Surabaya, Platinum Hotel Tunjunggan will remain your favorite choice for relaxation or enjoying time with family, friends, or colleagues. Thank you again, Mr. Dedy, for your trust, support, and appreciation. We look forward to welcoming you back again for an even better experience with us. See you again at Platinum Hotel Tunjunggan Surabaya, Mr. Dedy. We look forward to welcoming you with a smile and the best service. We wish you good health, success, and see you again. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Ms. Agatha, Warm regards from Platinum Hotel Tunjungan, Surabaya. Thank you so much for taking the time to write such a wonderful and impressive review. We are delighted to hear that your stay was a positive experience. We are glad to know that you felt comfortable with the friendly welcome from all our staff, enjoyed our breakfast menu, and were satisfied with the cleanliness of your room and the complete smart TV amenities. The comfort and satisfaction of all our guests is our top priority, so your compliments are a very meaningful inspiration to our entire team. We are also pleased to receive special compliments from Clara and Delinda for their assistance with the quick check-in process and excellent service. We will pass on these compliments to them as an inspiration to continue providing the best service. It is a great honor for us to be your favorite hotel. We are very grateful that you always trust us and choose to stay with us; this is the pride of our entire hotel family. We hope to welcome you again, Ms. Agatha. We hope that every visit you make will be a comfortable, pleasant, and memorable experience. Sincerely, The Management Team, Platinum Hotel Tunjungan, Surabaya

Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your feedback with us. We are pleased to know that you found your room spacious, comfortable, and relatively clean. We also appreciate your understanding regarding the room configuration and the absence of a window. Your feedback is valuable to us, and we will continue to make every effort to ensure that our rooms and facilities provide a comfortable and pleasant experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you again. Regards, Management Platinum Hotel Tunjungan Surabaya.

Dear Mr./Ms. Deah A., Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you very much for your positive review and feedback. We are delighted to hear that you were satisfied with our hotel's excellent location and proximity to Tunjunggan Street. Our location in the Tunjunggan area is one of the advantages of Platinum Hotel Tunjunggan Surabaya, allowing guests easy access to a wide variety of dining options, shopping malls, and the unique atmosphere of Surabaya. We greatly appreciate your trust and recommendation of our hotel. Such support and appreciation motivate our entire team to strive to provide the best service and the most comfortable accommodations for all our guests. Thank you again, Mr./Ms. Deah, for choosing Platinum Hotel Tunjunggan Surabaya and for taking the time to share your experience. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya! Thank you very much for taking the time to share your kind review with us. We are truly delighted to know that you enjoyed your stay and found our hotel clean and comfortable. It is also wonderful to hear that our staff provided you with a pleasant experience during your visit. Your positive feedback and recommendation mean a great deal to our entire team. At Platinum Hotel Tunjungan Surabaya, we always strive to provide a comfortable, welcoming, and memorable stay for every guest. Knowing that our efforts contributed to your satisfaction is certainly rewarding and encourages us to continue improving our service. We sincerely appreciate your trust and kind support. We hope to have the pleasure of welcoming you back to Platinum Hotel Tunjungan Surabaya on your next visit to Surabaya. Our team will be delighted to serve you again and make your future stay even more enjoyable. Thank you once again for choosing Platinum Hotel Tunjungan Surabaya and for sharing your wonderful experience with us. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya