Platinum Hotel Tunjungan Surabaya

Explore Platinum Hotel Tunjungan Surabaya
9.4
Exceptional
From 2,148 reviews
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Cleanliness

9.4

Room Comfort

9.3

Meal

9.3

Location

9.5

Service and Facilites

9.3

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Staff Friendliness (313)
Room Space (305)
Bedroom (299)
Distance to City Center (298)
Variety (296)
Ambiance (289)
Taste (288)
Bathroom (281)
Hotel Area (274)
Surroundings (252)
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Traveler Reviews Platinum Hotel Tunjungan Surabaya

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Customer reviews
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Easy check-in, spacious business class room, great view directly to Tunjungan, close to Tunjungan and easy to walk to TP. The food is varied and delicious, the swimming pool is quite large, with a jacuzzi, steam room, and sauna. Service 👌
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M***a
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Leisure
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10.0
/10
Reviewed 4 day(s) ago
A very comfortable stay ⭐⭐⭐⭐⭐ This is my second time staying at Platinum Hotel Tunjungan Surabaya with my family. I felt very comfortable throughout my stay, and one of the most memorable things was the service from the entire Platinum team, who were truly friendly, warm, and helpful. From the moment we arrived and throughout our stay, we always felt welcomed and served with utmost attention. The friendliness and service provided are one of the reasons I choose Platinum again to stay with my family. Thank you to the entire Platinum Hotel Tunjungan Surabaya team for the exceptional service. We wish you continued success and continued to maintain your hospitality and quality of service. The excellent service makes us want to return again and again. 🤍
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
It was a pleasant stay, with beautiful views of the skyline from the pool area. The restaurant also served varied and delicious food. The hotel staff were very friendly.
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A***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 day(s) ago
To check in, it still took a while, waiting for the room, about 30 minutes, but it's okay 👍
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Dimas h. s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Comfortable rooms, fast Wi-Fi, okay hotel.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Dimas, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to write a review about your stay at our hotel. We greatly appreciate your appreciation of the comfort of the room, the Wi-Fi connectivity, and the overall facilities and services of the hotel. We are delighted to know that these amenities met your needs and made your stay comfortable. The comfort and satisfaction of all our guests is our top priority, and your positive review is an encouragement to our entire team to continue maintaining and improving the quality of our services and facilities. We hope your stay was a pleasant and positive experience. We look forward to welcoming you again in the future and providing you with even better service and a more memorable stay. Thank you again for your trust and appreciation. We greatly appreciate your support and hope to welcome you back to our hotel. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
I'll definitely be back here again. The room is very spacious and comfortable.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you very much for your review and compliments. We are delighted to hear that you felt comfortable during your stay and enjoyed the spacious and comfortable rooms. Guest satisfaction and comfort are always our top priority. Such positive feedback encourages our entire team to strive for the best service and maintain the quality of our facilities so that every visit is a memorable experience. We are very pleased to hear that you plan to stay with us again. Of course, we welcome you on your next visit. We hope your next stay will be as comfortable and satisfying as the previous one, or even better. Thank you again for taking the time to write a review and trusting us with your stay. We look forward to welcoming you again and providing you with friendly and memorable service. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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frans s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice, clean, quiet and friendly.
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Accommodation's Reply
19 Aug 2026
Dear Mr. Frans, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to write such a positive review about your stay. We are delighted to hear that you were comfortable and enjoyed your stay at Platinum Hotel Tunjungan Surabaya. We are proud to know that you experienced the pleasant atmosphere, the meticulously maintained cleanliness, the tranquil environment, and the friendliness of our team. Guest comfort and satisfaction are our top priority, and your compliments are a vital motivation for our entire team to continue providing the best possible service. We will continue to strive to maintain the same high standards of cleanliness, comfort, and service that you experienced during your stay. We hope that the tranquil atmosphere and friendly service will be a part of every guest's memorable experience at Platinum Hotel Tunjungan Surabaya. It is an honor for us that you chose us as your accommodation. We sincerely hope to welcome you back on your next stay and provide you with an even more memorable experience. Thank you again for your compliments and trust, Mr. Frans. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya. Warm regards, The Management Team, Platinum Hotel Tunjungan Surabaya
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frans s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Worth ordering.... Close to everywhere, clean, good food.
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Accommodation's Reply
19 Aug 2026
Dear Mr. Frans, Platinum Hotel Tunjunggan Surabaya, Thank you very much for your positive review and feedback. We are delighted to hear that you enjoyed your stay with us and were satisfied with all aspects of our services. We are pleased to know that our excellent location and proximity to various attractions were among your preferences. Our location in the Tunjunggan area allows guests easy access to shopping, restaurants, entertainment venues, and tourist attractions throughout Surabaya. We also greatly appreciate your appreciation for the cleanliness of the hotel and the quality of the food we served. Maintaining comfort, cleanliness, and serving delicious food is part of our commitment to providing the best possible experience for all our guests. Your suggestion that Platinum Hotel Tunjunggan Surabaya is "worth booking" is a very meaningful compliment to us and encourages our entire team to continue striving for the best service. Thank you again for your trust and support, Mr. Frans. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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f***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great location, nice, clean, top notch. Worth a visit.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Platinum Hotel Tunjunggan Surabaya and were satisfied with the location, comfort, and cleanliness of our hotel. Your compliments that our hotel is conveniently located, clean, and "the best" are a source of pride and inspiration for our entire team. We are committed to maintaining the quality of our facilities and services to ensure every guest has a pleasant and memorable stay. We greatly appreciate your feedback that Platinum Hotel Tunjunggan Surabaya is worth visiting. Your trust and feedback are a very meaningful reward to us. We hope to continue providing the best service and maintaining the standards of comfort and cleanliness you received. We hope your next visit will be as enjoyable as yours. Thank you again for your time, compliments, and feedback. We look forward to welcoming you back to Platinum Hotel Tunjunggan Surabaya. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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hardi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The place is comfortable, the breakfast is delicious, the service is good and friendly.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Hardy, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for sharing your positive review about your stay at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you felt comfortable during your stay, enjoyed our breakfast, and received excellent and friendly service from our team. Guest comfort is one of our top priorities, so we greatly appreciate your compliments on the hotel's atmosphere, the quality of our breakfast, and the friendly service from our team. Such reviews are an encouragement to the entire Platinum Hotel Tunjungan Surabaya family, motivating us to strive to provide the best service with utmost care and sincerity. We extend our heartfelt gratitude to the entire team, especially those who served you during your stay. We are confident that our hospitality and attention to detail will contribute to an even more memorable experience for all our guests. Thank you again for your trust in choosing Platinum Hotel Tunjungan Surabaya. We look forward to welcoming you back on your next stay and providing you with an even more comfortable, enjoyable, and memorable experience. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya
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N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Have stayed here many times, always a pleasant experience.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your valuable review. We are honored that you have chosen Platinum Hotel Tunjunggan Surabaya for your multiple stays, and that each visit has always been a memorable experience. Your trust and loyalty are invaluable assets to our entire team. We understand that being a first choice for returning guests requires significant trust, and therefore we will continue to strive to maintain the quality of service, comfortable rooms, cleanliness, amenities, and hospitality that are integral to the guest experience at our hotel. We are delighted to know that Platinum Hotel Tunjunggan Surabaya is one of your choices during your stay in Surabaya. This positive review also encourages our entire team to continue providing the best service and making your next stay comfortable and memorable. Thank you again for your trust and loyalty. We look forward to welcoming you back to Platinum Hotel Tunjunggan Surabaya for another memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, overall it's clean, and the food is delicious. Absolutely top-notch.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya! Thank you so much for taking the time to share your positive review about your stay with us. We are delighted to hear that you were satisfied with the friendliness of our staff, the overall cleanliness, and the food we served. Your "priority" is a very meaningful compliment to our entire team. We strive to provide friendly and sincere service, maintain the cleanliness and comfort of the hotel, and serve quality food so that all guests can enjoy a memorable stay. Such positive reviews are an encouragement to the entire Platinum Hotel Tunjunggan Surabaya team to continue providing the best service and maintaining our quality standards. Guest satisfaction is our pride and our top priority. Thank you again for your trust in choosing Platinum Hotel Tunjunggan Surabaya. We hope to welcome you back again and provide you with an even more comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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Suzannah
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
This was my first time staying here, and thank God, I had a wonderful experience. All the staff were friendly, from the reception, check-in/check-out, breakfast, and other activities. The hotel's location is also strategic, with many cafes and eateries nearby, and there's a free shuttle service to the airport for hotel guests. Thank you Platinum Hotel, keep up the excellent service.
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Accommodation's Reply
02 Aug 2026
Dear Ms. Susannah, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for your warm and appreciative review. We are delighted to hear that your first stay with us was pleasant and left a positive impression. It is a great honor for us to know that the hospitality and service of our team, from the welcoming process, check-in, check-out, to the breakfast service, met your expectations. We will pass on this compliment to our entire team, as guest feedback is our greatest motivation to continue providing the best service. We are also pleased that the hotel's convenient location, easy access to various restaurants around the hotel, and the free shuttle service to Tunjungan Plaza enhanced your stay. We are committed to providing a comfortable, memorable, and practical experience for all guests who choose Platinum Hotel Tunjungan Surabaya. Thank you again for your trust in choosing our hotel. We hope to welcome you back for your next stay. We hope that every stay with us creates beautiful memories and makes you feel at home. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya
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h***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good location.. spacious room.. excellent service.. great
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Accommodation's Reply
02 Aug 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to write a review of your stay. We are delighted to hear that you enjoyed our excellent location, spacious and comfortable rooms, and the outstanding service from our entire team. Your positive feedback is invaluable to us. Your suggestions encourage our staff to continuously strive to provide friendly, professional, and attentive service to all guests. We believe that a memorable experience begins with sincere service and comfortable amenities. We are committed to maintaining the quality of our rooms, cleanliness, and the comfort of the hotel environment so that all guests can enjoy a memorable stay, whether for business or leisure with family. Thank you again for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation. We are honored to have been a part of your journey and hope to welcome you back in the future. We hope that on your next visit, we can provide you with an even better and more memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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Fajar M. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A very memorable experience at Platinum Hotel Tunjungan Plaza
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Accommodation's Reply
31 Jul 2026
Dear Mr. Fajr, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you very much for taking the time to share your stay with us. We are delighted and grateful to hear that you had a memorable experience at Platinum Hotel Tunjunggan Surabaya. Guest satisfaction and comfort are our top priority. Every member of our team is committed to providing the best service with friendliness, attentiveness, and dedication to make every moment of your stay a pleasant and memorable experience. Your compliments are a great inspiration to the entire Platinum Hotel Tunjunggan Surabaya team to maintain the quality of our service and improve the facilities we offer. We hope that the hotel's atmosphere, the comfort of our rooms, and the service from all our staff will continue to leave a positive impression on all our guests. Thank you for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation. We greatly appreciate your support and compliments and hope to welcome you again on your next visit for an even more exceptional experience. See you again at Platinum Hotel Tunjunggan Surabaya. We look forward to providing you with the best service and creating even more memorable moments for you in the future. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Excellent service, from the welcome, through check-in/check-out, and breakfast. We got a room with a city view, and the hotel's location is also strategic, as there are many cafes and eateries nearby. There's a free shuttle service for hotel guests going to Tunjungan Plaza (great). Thanks to all the staff at Platinum Hotel Tunjungan.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback and are delighted to hear that you were satisfied with the services and facilities we provided during your stay at Platinum Hotel Tunjunggan Surabaya. We are proud to know that your experience, from arrival, check-in, check-out, and breakfast service, was positive. Friendly, professional, and attentive service is our core commitment to making every guest's stay comfortable. Your compliments motivate us to maintain and continuously improve the quality of our service. We are pleased that you enjoyed the city view room and appreciated the advantages of our central Surabaya location. Being close to cafes, restaurants, and food centers allows guests to easily enjoy the city's atmosphere while in Surabaya. Thank you for your appreciation of the complimentary shuttle service to Tunjunggan Plaza. We provide this service to demonstrate our commitment to providing convenience and ease of travel for all guests during their stay with us. We extend our sincere gratitude to all staff members of Platinum Hotel Tunjunggan Surabaya for your compliments. We will share your positive feedback with the entire team to express our appreciation for their hard work and dedication. We sincerely hope to welcome you back to Platinum Hotel Tunjungan Surabaya and provide you with an even more exceptional experience on your next visit. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya
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desy k.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The location is strategic, the rooms are large and clean, the breakfast is excellent, the staff at the front desk are all friendly, the gym and concierge are very helpful. I would definitely stay here again.
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Accommodation's Reply
31 Jul 2026
Dear Daisy, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that you enjoyed the facilities and services we provided during your stay. We are pleased to know that our central location in Surabaya made your travels convenient, and we are pleased that the spacious, clean, and comfortable rooms provided a pleasant and relaxing experience during your stay. We are very proud to hear that our breakfast menu received your compliments. Our culinary team is committed to offering a diverse, delicious, fresh, and high-quality menu to ensure every guest starts their day with a satisfying dining experience. We would like to express our deepest gratitude for your compliments on our entire team, especially the reception, fitness center, and concierge staff. Friendliness, responsiveness, and enthusiasm in assisting guests are our commitment to providing the best service. We will pass on your compliments to the entire team as a token of our appreciation for their dedication. We are very happy to know that you plan to stay at Platinum Hotel Tunjunggan Surabaya again. Your trust is our greatest motivation to continuously improve the quality of our facilities and services. Thank you again for your trust and valuable review. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya and providing you with an even more comfortable, friendly, and memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The salad is delicious, the view is beautiful and the sunset is beautiful.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that your stay was enjoyable. We are glad to hear that you enjoyed the salad we served. Our culinary team is committed to serving fresh, high-quality, and delicious food to ensure every guest enjoys a satisfying dining experience. Your compliments motivate our team to continue maintaining the quality of our food and service. We are proud that the sunset view from the hotel grounds was one of the memorable moments during your stay. The relaxed atmosphere combined with the stunning city views at sunset is one of the attractions we aim to offer to all our guests, whether for relaxation, dining, or spending time with family, friends, or colleagues. Thank you again for your trust in choosing Platinum Hotel Tunjunggan Surabaya. We hope to welcome you again in the near future and provide you with an even more memorable stay and dining experience. We hope your next visit will be filled with excellent service, delicious food, and wonderful moments to share with us. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel's service is excellent, with friendly and helpful staff. Its location in the heart of Surabaya makes it a suitable place to stay for those from outside Surabaya, or even Surabayans themselves.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Platinum Tunjunggan Hotel Surabaya. Thank you for taking the time to leave a positive review about your stay. We appreciate all feedback and are delighted to know you enjoyed your stay at Platinum Tunjunggan Hotel Surabaya. We are proud to know that our services were rated highly. The friendliness, responsiveness, and helpfulness of all our staff are part of our commitment to providing comfortable and memorable stays for all our guests. We will share your positive review with the entire team to show our gratitude for your dedication to providing the best service every day. We are also pleased to know that our hotel's location in the heart of Surabaya city provided you with convenience. With our strategic location, guests can easily access shopping malls, business districts, tourist attractions, and various food centers, making Platinum Tunjunggan Hotel Surabaya an ideal choice for business trips, family vacations, or short breaks for Surabaya residents. Thank you for choosing Platinum Tunjunggan Hotel Surabaya as your accommodation. Guest satisfaction is always our top priority, and we will continuously strive to improve the quality of our facilities and services to ensure that every visit to Platinum Tunjunggan Hotel Surabaya is an even more special experience. We look forward to welcoming you back in the future. And we wish you the same excellent service and hospitality. We wish you good health and success in all your endeavors. Sincerely, The Management Team, Platinum Hotel Tunjungan, Surabaya
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
All services are excellent, but I think the parking is something that is less aware of, because the road to the upper parking lot is often empty and blocked by cars so there is no longer any access, which will make guests confused about where to park.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to review and rate your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted that you were satisfied with our services. Your compliments motivate our entire team to continue providing the best service to all our guests. Thank you also for your feedback regarding the parking area. We apologize for any inconvenience and confusion you experienced when accessing the upper parking area. This feedback has reached us as we are working to improve traffic management in the parking area to ensure smoother and more organized access for all guests. For more information, Platinum Hotel Tunjunggan Surabaya offers complimentary 24-hour valet parking for all guests. We offer this service to alleviate your concerns about parking or access, especially during peak hours. Our valet parking team is ready to assist you with parking or retrieving your vehicle safely, quickly, and conveniently whenever needed. Thank you again for your valuable feedback. We look forward to welcoming you back to Platinum Hotel Tunjunggan Surabaya and providing you with an even more comfortable and memorable stay on your next visit. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya
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