Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your positive review and rating. We greatly appreciate you taking the time to share your experience during your stay. We are delighted to hear that you enjoyed your stay with us, particularly the quality of the experience, the friendly service from our staff, and the convenient location near various amenities, including shopping malls and supermarkets. Customer satisfaction is our top priority, so such compliments motivate our entire team to continue maintaining and improving the quality of our service. We hope that our accessible location and friendly service will continue to provide a memorable experience for all our guests. We sincerely hope to welcome you back for your next stay and provide you with the same excellent service, or perhaps even better. Thank you again for your trust and recommendation. We hope to be your choice again in the future. Sincerely, CL - Management, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to share your wonderful stay with us. We are honored to know that Platinum Hotel Tunjungan Surabaya is always your first choice whenever you visit Surabaya. Your trust and loyalty are a very meaningful reward for our entire team. We are delighted to know that you are willing to recommend our hotel to travelers planning a trip to Surabaya. This support motivates us to strive for the best service, maintain the quality of our facilities, and create comfortable and memorable stays for all our guests. We will continue to strive for friendly service, comprehensive facilities, and a warm atmosphere to make every visit a special and memorable experience, whether for business or leisure with family and loved ones. Thank you again for your trust and recommendations to Platinum Hotel Tunjungan Surabaya. We look forward to welcoming you again on your next visit and providing you with an even more memorable stay. See you again at Platinum Hotel Tunjungan Surabaya. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to share your experience with us. We greatly appreciate your review, which provides valuable feedback to help us continuously improve our services. We apologize for the inconvenience you experienced upon entering your room, where there was still a cigarette smell. This certainly did not meet the comfort standards we expect from all our guests. We will forward this feedback to the relevant team so that we can conduct more thorough pre-occupancy inspections and minimize such unpleasant experiences in the future. We are pleased to know that our team was able to respond to your complaint quickly and provide a more comfortable replacement room, even though the hotel was busy. Guest satisfaction and comfort are always our top priority, and we strive to provide prompt service and the best possible solutions in all situations. Thank you for your understanding and trust in Platinum Hotel Tunjunggan Surabaya. We hope to welcome you back on your next stay and provide you with another truly satisfying experience. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya extends a warm welcome. Thank you for taking the time to share your wonderful stay with us. We are delighted to hear that you enjoyed every moment of your stay at Platinum Hotel Tunjunggan Surabaya. We are proud of your comfort and the friendly service you received from all our staff. We are also pleased to hear that you enjoyed our breakfast menu in terms of both taste and variety. Our culinary team is delighted to receive this compliment, as they strive to provide the best possible food every day. We are also pleased that the room upgrade enhanced your comfort during your stay. Providing exceptional experiences for our guests is one of the ways we create memorable moments. Your intention to return is a great reward for us. Thank you for your trust in Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back and providing you with the best service on your next visit. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to share your positive review about your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted that our hotel is one of your recommended choices for accommodation in Surabaya. Your positive experience is a joy for our entire team. We strive to provide a comfortable atmosphere, friendly and professional service, and comprehensive facilities so that all guests can enjoy quality time, whether for relaxation, family, partners, or friends. We believe that a memorable stay at Platinum Hotel Tunjunggan Surabaya comes not only from comfortable facilities but also from sincere service and attentiveness to each guest's needs. Therefore, our entire team will continue to strive to provide the best service and maintain the quality of our facilities. Thank you again for your trust and feedback. We look forward to welcoming you again in the future and providing you with an even more memorable stay. See you again at Platinum Hotel Tunjunggan Surabaya. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your experience staying at Platinum Hotel Tunjungan Surabaya. We greatly appreciate your positive review and are delighted to hear that you enjoyed your stay. We are very grateful to know that the friendliness of our staff created a positive impression during your visit. Friendly, professional, and attentive service is our commitment to creating the best possible experience for all our guests. We are also pleased to hear that the cleanliness, comfort, and pleasant scent of the hotel grounds met your expectations. Our housekeeping team works diligently to ensure that all areas of the hotel are always well-maintained, so that all guests can enjoy a comfortable atmosphere throughout their stay. Your compliments on the hotel's comprehensive facilities and responsive service are a source of pride for our entire team. We will continue to strive to maintain the quality of our facilities and improve our service standards to make every visit an even more memorable experience. Thank you again for choosing Platinum Hotel Tunjungan Surabaya as your accommodation. We hope to welcome you again on your next visit and provide you with the best service that exceeds your expectations. See you again at Platinum Hotel Tunjungan Surabaya. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Ms. Nila, From Platinum Hotel Tunjungan Surabaya, we respectfully thank you for your positive review and compliments. We are delighted to hear that your experience with us was excellent and that all aspects of our service and quality met your expectations. Reviews like yours represent a significant form of trust that greatly benefits us. This motivates our entire team to strive to maintain our service standards, improve quality, and provide the best possible experience for all our guests. We appreciate you taking the time to share your experience. Every suggestion and compliment from our customers is crucial in our service development process to ensure maximum satisfaction. We sincerely hope to welcome you again in the future and provide you with the same excellent and professional service and quality you received. Once again, we express our deepest gratitude and appreciation for your trust, support, and feedback. We wish you good health, happiness, and success in all aspects of your life. We look forward to serving you again in the future. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Greetings from Platinum Hotel Tunjunggan Surabaya! Thank you so much for your wonderful review and for taking the time to share your experience with us. We are delighted to know that you were satisfied with our services and enjoyed your memorable stay. Your positive feedback is a great encouragement to our entire team in providing the best service, comfortable accommodations, and genuine hospitality to all our guests. Guest satisfaction is our top priority, so such compliments mean a great deal to us. We also appreciate you recommending your friends to stay at Platinum Hotel Tunjunggan Surabaya. Your trust and support are what we cherish most and motivate us to further improve the quality of our services in the future. Thank you again for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation. We hope to welcome you back again next time and provide you with an even better experience. See you soon! We wish you good health, happiness, and safe travels. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya! Thank you for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation and for taking the time to share your positive experience. We are delighted to hear that your first visit was so positive. We are honored that you enjoyed the hotel's atmosphere, the service from our team, the comfort of your rooms, and the food we served. We are pleased to know that the hotel's environment contributed to your memorable experience during your stay in Surabaya. Your compliments motivate our entire team to strive for the best service and create a comfortable and memorable stay for all our guests. We also appreciate your recommendation to your friends. Your trust is a very meaningful reward for us and encourages us to continuously improve the quality of our service on every occasion. We hope to welcome you back to Platinum Hotel Tunjunggan Surabaya next time and provide you with an even more exceptional experience. See you again soon. We wish you good health, happiness, and safe travels always. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your wonderful review with us. We are delighted to hear that you had a very good stay and that you enjoyed the beautiful views during your visit. Knowing that our scenery and surroundings helped make your experience memorable is truly rewarding for our entire team. We strive to provide every guest with a comfortable and enjoyable stay, and your kind words let us know that we are moving in the right direction. It is especially gratifying to learn that you found the view perfect and beautiful. Many of our guests appreciate the unique atmosphere and stunning surroundings, and we are pleased that these aspects contributed positively to your stay. Your feedback serves as great encouragement for us to continue maintaining the high standards that our guests deserve. Thank you once again for your generous comments and for choosing to stay with us. We sincerely appreciate your support and recommendation. It was our pleasure to host you, and we hope to welcome you back again in the near future for another relaxing and memorable experience. Warm regards, CL - Management Platinum Hotel Tunjungan Surabaya.

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to write a review and share your experience staying with us. We are delighted to hear that you were satisfied with the cleanliness of your room and the friendliness of our staff. Such compliments motivate our entire team to strive to provide the best service to all our guests. We appreciate your feedback regarding the room lacking a window. We understand that having a window can enhance comfort, especially in terms of natural light and ventilation. This information is very valuable to us in evaluating and considering how to recommend room types that better suit your needs in the future. For your next stay, we would be happy to suggest other room types that may better meet your requirements, subject to availability at the time of booking. Thank you again for your review and trust in us. We look forward to welcoming you again in the future and providing you with an even more memorable stay. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Ms. Sanna, Platinum Hotel Tunjunggan Surabaya extends its warmest greetings. Thank you for taking the time to provide your review and feedback. We apologize if our children's meal policy caused any inconvenience during your stay. We understand that every family has different needs, and we understand your concern about children under the age limit often receiving relatively small portions. Please be informed that our children's meal policy is based on the hotel's standard operating procedures and is consistently applied to all guests. However, we greatly appreciate your feedback regarding age restrictions and fees for children, particularly those under 10 years old. We will use this feedback as a basis for improving our services and guest comfort in the future. Thank you again for your interest and feedback. We hope to welcome you and your family back again in the future for an even better experience. Sincerely, CL - Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review and feedback. We are delighted to hear that you enjoyed your stay at our hotel. Your compliments on our free parking service and the responsiveness of our team are a great inspiration to all our staff to continue providing the best service to all our guests. We appreciate your understanding regarding the air conditioning issue that occurred during your stay. We do our best to respond to all guest requests and complaints promptly, so we are pleased to know that our technical team was readily available and efficiently resolved the problem. Reviews like yours mean a lot to us, as they confirm the hard work of our entire team in providing comfort and service that meets all guest needs. We will continue to strive to maintain the quality of our facilities and improve our service standards to ensure that every stay is a memorable experience. Thank you again for your trust and feedback. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, CL - Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Ms. Davina, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for your positive review about your stay at our hotel. We are delighted to hear that you enjoyed the cool and comfortable atmosphere of our hotel during your stay. Your compliments on our staff's service are also a source of pride for us. Our entire team is committed to providing warm, friendly, and professional service, ensuring every guest feels welcome from arrival to check-out. We are pleased to hear that the diverse breakfast options were one of your highlights. Our culinary team strives to prepare a varied menu to cater to guests' needs with a wide range of local and international dishes, making every morning a pleasant start. Reviews like yours motivate us to continuously develop and improve the quality of our service and facilities. Thank you for your trust in our hotel as your accommodation. We hope to welcome you back again on your next stay and provide you with an equally pleasant, or even better, experience. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your review and feedback on Platinum Hotel. We are deeply grateful for taking the time to share your experience with us. Your recommendation of Platinum Hotel to others is a great honor and motivates our entire team to continue striving for the best possible service. We strive to provide a comfortable stay with friendly service, well-maintained facilities, and a pleasant hotel atmosphere for all our guests. Therefore, your compliments are a very meaningful reward for us. Guest trust and feedback are one of our greatest achievements. We will continue to maintain the quality of our services and facilities to ensure every visit is memorable and meets all guest expectations. Thank you again for your support and feedback. We look forward to welcoming you again on your next visit and providing you with an even more comfortable and enjoyable stay at Platinum Hotel. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Mr. Hamdani, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to write such a positive review. We are delighted to hear that you were satisfied with our service, especially the friendliness of our staff and the early check-in assistance we provided. Providing a comfortable and memorable stay for all our guests is our top priority, so we strive to offer friendly, responsive, and helpful service from the moment you arrive until the end of your stay. We understand that flexible check-in times are important to our guests, so we will do our best to accommodate those requests based on room availability on your arrival date. Your compliments are a great inspiration for our entire team to continue maintaining and improving the quality of our service. We will pass on this compliment to all the staff members on duty, as they will surely feel proud to know that their efforts have positively impacted our guests. Thank you again for your trust and support. We hope to welcome you back in the future and provide you with another excellent, or perhaps even better, stay. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Ms. Yulanda, Warm greetings from Platinum Hotel Tunjungan, Surabaya. Thank you so much for your review. We are delighted to hear that you enjoyed our excellent location and the views we offer. One of the advantages of our hotel is our direct access to the famous Tunjungan Street. We are glad that you were able to easily enjoy the city's atmosphere, food, and entertainment without worrying about traffic. We hope that this experience provided comfort and made your stay more enjoyable and memorable. We are very pleased to know that you can easily find a variety of food and enjoy the vibrancy of the Tunjungan area, especially at night. This lively and bustling location is a special attraction for guests who want to easily explore Surabaya. Thank you for choosing our hotel as your accommodation. We greatly appreciate your feedback and experience. We hope to welcome you back again on your next visit to provide you with a similar or even better experience. Sincerely, CL - Management, Platinum Hotel Tunjungan, Surabaya

Dear Mr. Supraapto, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much, Mr. Supraapto, for your excellent review and rating. We are delighted to hear that you were satisfied with your visit. Your comments about the friendly service, cleanliness, and delicious food are a great inspiration to our entire team to strive to provide the best for all our guests. We continuously strive to create a warm atmosphere and serve quality food so that every visit is a memorable experience. Your trust and support mean a great deal to us. We will continue to maintain the quality of our service, cleanliness, and food taste to meet the expectations of all our guests. Your positive feedback also motivates all our staff to work even better every day. Thank you again for taking the time to review. We hope to welcome you back again in the future with your family and colleagues. See you soon, Mr. Supraapto. We wish you good health, success, and always a good day. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Ms. Indah, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to write a review and share your stay experience. We greatly appreciate your feedback, as it helps us continuously improve the quality of our facilities and services. We sincerely apologize for your slip and fall in the bathroom due to the slippery floor. The safety and comfort of all our guests is our top priority, and we understand your concerns regarding the bathroom design and the floor level change, which is similar to that of the guest room. We apologize for any inconvenience caused. Your feedback has been forwarded to the relevant team for further consideration. We will conduct regular inspections and maintenance to ensure that the in-room amenities remain safe and comfortable for all guests. For further information, our housekeeping team is always ready to assist you if you require any additional equipment to enhance your safety and comfort during your stay. Thank you for your interest and valuable feedback. We hope to welcome you back to Platinum Hotel Tunjungan Surabaya and provide you with an even better stay experience in the future. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Tunjunggan Hotel, Surabaya. Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our excellent location in the heart of Surabaya, making it convenient to access various attractions, shopping malls, and the many great cafes surrounding the hotel. We are proud to know that our service created a positive impression throughout your stay. It was a pleasure for us to provide you with a room with the best view, as you had hoped. We are committed to providing friendly, attentive, and memorable service to all our guests. Furthermore, we greatly appreciate your compliments on the quality of our food. We will pass on your "excellent" compliments to our culinary team as inspiration to further improve the quality of our cuisine. Thank you for choosing Platinum Tunjunggan Hotel, Surabaya. We hope to welcome you back on your next stay and provide you with an equally memorable or even better experience. Sincerely, The Management Team, Platinum Tunjunggan Hotel, Surabaya