How many rooms are available at Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya has 292 rooms in total.

Does Platinum Hotel Tunjungan Surabaya provide parking?

Yes, Platinum Hotel Tunjungan Surabaya provides parking. Please confirm details directly with the hotel.

Does Platinum Hotel Tunjungan Surabaya have a swimming pool?

Yes, a swimming pool is available at Platinum Hotel Tunjungan Surabaya.

Does Platinum Hotel Tunjungan Surabaya provide airport transfer?

Yes, Platinum Hotel Tunjungan Surabaya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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Platinum Hotel Tunjungan Surabaya

Name: Platinum Hotel Tunjungan Surabaya
Address: Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275, Jl. Tunjungan 11 - 21 Surabaya, Jawa Timur, 60275, Indonesia
Rating: 9.2

Hotels

Preferred Partner

9.2

/10

Exceptional

1,628 reviews

What Guests Say About Their Stay

Staff Friendliness (277)

Distance To City Center (251)

Variety (249)

Room Space (247)

Lily E. P.

10.0

/ 10

All the hotel staff are friendly and helpful, the location is strategic, the rooms are clean and fragrant, all the breakfast menus are delicious, super worth it!⭐️🤩

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F***i

10.0

/ 10

The hotel's location is close to the city center, and the facilities and staff are excellent. The buffet breakfast is very satisfying.

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R***y

10.0

/ 10

Clean, delicious food, very good service, the receptionist was very helpful in requesting a city view, assisted by Ms. Clara 🙏

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A***s

9.7

/ 10

The service at check-in was excellent, the staff was friendly, and they even upgraded my room at no charge. Breakfast was delicious and had a wide selection. Awesome.👍

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agatha a. S.

10.0

/ 10

Always stop by here when I want to go to Tunjungan, the room is clean, the smart TV is also complete with Netflix, Prime, etc. Check in was also fast, assisted by Mrs. Delinda and also Mrs. Clara who are always helpful every time I stay there, thank you

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In the Area

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Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Located in Tourist Attraction

Outdoor Rooftop Bar

Spacious Infinity Pool

Platinum Hotel Tunjungan Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Platinum Hotel Tunjungan Surabaya

Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275

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Lobby 2 Platinum Hotel Tunjungan Surabaya

Discover More About Platinum Hotel Tunjungan Surabaya

Location

Platinum Hotel Tunjungan Surabaya is a hotel in a good neighborhood, which is located at Genteng.

About Platinum Hotel Tunjungan Surabaya

Whether you are planning an event or other special occasions, Platinum Hotel Tunjungan Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Platinum Hotel Tunjungan Surabaya.

Platinum Hotel Tunjungan Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at Platinum Hotel Tunjungan Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Platinum Hotel Tunjungan Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Platinum Hotel Tunjungan Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Platinum Hotel Tunjungan Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Platinum Hotel Tunjungan Surabaya is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Platinum Hotel Tunjungan Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Platinum Hotel Tunjungan Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Platinum Hotel Tunjungan Surabaya.

All facilities in Platinum Hotel Tunjungan Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast (surcharge)
Buffet dinner
Buffet lunch
Cafe
Continental breakfast
Dining area
Fullboard with drinks
Set menu dinner
Snacks
Snack bar
Winery

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Newspaper in lobby
Wedding service

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Heater
Non-smoking room
Swimming pool
Rooftop terrace
Smoking area
Smoke-free
Terrace

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

Things to Do

Fitness center
Hot tub
Massage
Outdoor pool
Sauna
Spa

Accessibilty

Accessible bathroom
Accessible parking
Disabled access friendly
Roll-in shower
Wheelchair accessible

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Connectivity

INTERNATIONAL_CALL
Internet point
LAN Internet
Free WiFi
WiFi in public area (surcharge)

Transportation

Airport transfer
Secure parking
Shopping center shuttle
Valet parking

Business Facilities

Business facilities
Conference room
Meeting facilities
Projector

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Kids and Pets

Babysitting

Accommodation Policy & General Information in Platinum Hotel Tunjungan Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Please contact phone number 031-99255028, before checking in, please bring an ID card such as an ID card / passport, and show the voucher to check in.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Platinum Hotel Tunjungan Surabaya	292
Number of floors in Platinum Hotel Tunjungan Surabaya	22
Another facilities in Platinum Hotel Tunjungan Surabaya	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Platinum Hotel Tunjungan Surabaya

What are available facilities at Platinum Hotel Tunjungan Surabaya?

There are top facilites at Platinum Hotel Tunjungan Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Platinum Hotel Tunjungan Surabaya?

The standard check-in time at Platinum Hotel Tunjungan Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Platinum Hotel Tunjungan Surabaya provide breakfast?

Yes, Platinum Hotel Tunjungan Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya is a 4.0-star hotel.

How many floors does Platinum Hotel Tunjungan Surabaya have?

Platinum Hotel Tunjungan Surabaya has 22 floors.

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More Reviews from Other Guests in Platinum Hotel Tunjungan Surabaya

Overall Ratings & Reviews Platinum Hotel Tunjungan Surabaya

Traveloka (1,612)

Other sources (16)

9.3

Exceptional

From 1,612 reviews

Provided by travelers on

Cleanliness

9.4

Room Comfort

9.3

Meal

9.3

Location

9.4

Service and Facilites

9.3

People often mention about Platinum Hotel Tunjungan Surabaya

All

Staff Friendliness (211)

Distance to City Center (200)

Room Space (199)

Variety (196)

Ambiance (195)

Taste (194)

Bedroom (192)

Hotel Area (179)

Bathroom (177)

Surroundings (174)

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Traveler Reviews Platinum Hotel Tunjungan Surabaya

Number of reviews per page

Customer reviews

D***a

Business

8.5

/10

Reviewed 4 day(s) ago

The hotel staff is friendly, the rooms are clean and the breakfast is delicious.

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Accommodation's Reply

23 Dec 2025

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to write a review of your stay at our hotel. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the quality of our breakfast. Such positive reviews are a great inspiration to our entire team to continue providing the best service. Friendly service from our staff is a key part of our commitment to creating a warm and comfortable atmosphere for all guests. Therefore, we would like to extend your appreciation to the entire team as a token of our gratitude for their dedication. We are committed to maintaining a high standard of cleanliness in all rooms to ensure that all guests can relax peacefully and comfortably throughout their stay. Furthermore, we are very pleased to hear that you enjoyed our breakfast. Our kitchen team is dedicated to preparing a delicious, varied, and high-quality breakfast menu to help guests start their day well. Thank you for choosing our hotel. We hope to welcome you again in the future, whether for business or leisure. We look forward to welcoming you back and providing you with an even more memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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abad m.

Business

10.0

/10

Reviewed 4 day(s) ago

The hotel is clean, the staff is friendly, the location is strategic

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Accommodation's Reply

23 Dec 2025

Dear Mr. Abad, Warm greetings from Platinum Hotel Tunjunggan, Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We appreciate your trust and are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of our staff, and our excellent location. Cleanliness is our top priority in providing comfort to all our guests, so we are very grateful to know that the cleanliness standards we uphold have a direct impact on you. Your compliments on the friendliness of our staff also mean a lot to us, as friendly, courteous, and sincere service is our commitment to every guest. Furthermore, the hotel's excellent location is one of our advantages, allowing guests easy access to the city center, business districts, as well as various tourist attractions and restaurants. We are pleased to know that this contributed to your convenience during your stay. Thank you for your positive review. We hope to welcome you again in the future and are ready to provide you with the best service and an even more memorable stay experience. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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Herlandi D.

9.1

/10

Reviewed 4 day(s) ago

Good place, good food, and good service.

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Sabono w.

Leisure

10.0

/10

Reviewed 5 day(s) ago

Friendly staff, close to the city center and culinary, cool atmosphere

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1 people find it helpful

Accommodation's Reply

23 Dec 2025

Dear Mr. Sabono, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We are delighted to read your positive comments, especially regarding the friendliness of our staff, the hotel's location near the city center, the variety of food options, and the pleasant and comfortable atmosphere of the hotel. Friendliness is one of our core values, and your compliments are a great encouragement to our entire team to continue providing the best service with a friendly and professional attitude. We are also grateful that our hotel's location makes it easy for you to access various important places, both for business and food tourism. We have designed the hotel's comfortable and pleasant atmosphere to ensure all guests feel relaxed and enjoy their stay. Your positive experience is truly gratifying to us. Thank you, Mr. Sabono, for choosing our hotel as your accommodation. We hope to welcome you back again in the future, whether for a short trip or a longer stay. We are committed to providing the best service to make your next visit even more memorable. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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Lily E. P.

Staycation

10.0

/10

Reviewed 5 day(s) ago

All the hotel staff are friendly and helpful, the location is strategic, the rooms are clean and fragrant, all the breakfast menus are delicious, super worth it!⭐️🤩

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Accommodation's Reply

23 Dec 2025

Dear Ms. Lily, Warm regards from Platinum Hotel Tunjunggan, Surabaya. Thank you so much for your wonderful and enthusiastic review. We are delighted and proud to know that you enjoyed your stay with us. Your compliments on the hospitality and assistance of all our hotel staff are a pleasure for us, as sincere and friendly service is our core commitment to all our guests. We appreciate knowing that our hotel's location made it convenient for you to enjoy various activities. Furthermore, your comments about the clean and fragrant rooms are proof that our cleanliness standards directly benefit all our guests. We are committed to maintaining the comfort of our rooms so that all guests can relax peacefully. Thank you also for your compliments on our breakfast menu. Our kitchen team prepares a diverse and delicious breakfast menu for all guests to enjoy. Hearing that our breakfast menu is delicious and "great value" is a great inspiration for us. We hope to welcome you back again in the future. Thank you for your trust and feedback, and we look forward to seeing you again for another memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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A***i

Business

10.0

/10

Reviewed 1 week(s) ago

Stayed in the executive suite. The room was clean, the staff was very friendly. When I arrived there, it wasn't check-in time yet, but I was already allowed to enter the room ❤️.. The WiFi was fast.. The breakfast was super delicious and complete, access to everywhere was close. Near the souvenir shopping center. If I go to Surabaya again, I will stay here again. Thank you

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Accommodation's Reply

23 Dec 2025

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya extends its warmest greetings. Thank you for your positive review regarding your stay in our Executive Suite. We are delighted to hear that you were satisfied with the cleanliness of the room, the comfortable amenities, and the friendly service from our team. Guest satisfaction is our top priority, and this review is a source of pride for all of our staff. We were pleased to assist you by allowing you to check into your room before your official check-in time. We understand the importance of comfort after travel, and we strive to provide the best flexibility possible based on room availability. We are pleased to know that our high-speed WiFi and comprehensive and delicious breakfast menu complemented your stay. The hotel's excellent location and proximity to various access points, including souvenir shops and shopping malls, are among our advantages. We appreciate that this made your stay in Surabaya easier. Thank you for your trust and your intention to stay with us again on your next trip. We look forward to welcoming you back and look forward to providing you with our best service. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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Widi Z.

10.0

/10

Reviewed 1 week(s) ago

Great view. Clean rooms. Delicious food.

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Accommodation's Reply

23 Dec 2025

Dear Mr. Vidi, Warm greetings from Platinum Hotel Tunjunggan, Surabaya. Thank you for taking the time to write a review about your stay at our hotel. We are delighted to hear that you enjoyed the beautiful views, the cleanliness of your room, and the quality of our food. Your short but positive review means a lot to us. We strive to maintain high standards of room cleanliness to ensure all guests feel comfortable and relaxed throughout their stay. Your personal experience is a great satisfaction for our team. Furthermore, we are committed to serving delicious and high-quality food to make every guest's stay even more enjoyable. The views from the hotel grounds are one of our strengths, and we are grateful that you experienced this firsthand. Such feedback encourages us to further develop and improve the quality of our services and facilities. We hope to welcome you again, Mr. Vidi, on your next visit, whether for leisure or other purposes. Thank you for your trust, and we look forward to welcoming you again with our best service. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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Dhita W. U.

10.0

/10

Reviewed 1 week(s) ago

friendly staff, lots of delicious food menu

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Accommodation's Reply

23 Dec 2025

Dear Ms. Thida, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We are delighted to read your positive comments, especially regarding the friendliness of our staff and the diverse range of food we served. Your satisfaction is the greatest joy and motivation for our entire team. Sincere hospitality and service are our top priorities, as we want every guest to feel warm and comfortable throughout their stay. We will pass on your compliments to all our staff as a token of our gratitude and encouragement, motivating them to consistently provide the best service. We are grateful to know that you enjoyed our diverse and delicious menu. Our kitchen team is committed to preparing high-quality food with the right flavors and a varied menu for all our guests to enjoy. We hope our hotel will be your choice again in the future, whether for business trips or family vacations. Thank you for your trust, and we look forward to welcoming you again. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

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Imtizal J. K.

9.7

/10

Reviewed 2 week(s) ago

Celebrated my wedding anniversary here. The room is very spacious. Very clean. Soundproof too. Just a bit of a shame about the parking access.

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Accommodation's Reply

13 Dec 2025

Dear Mr./Mrs. Imtisal J.K., This is to inform you that Platinum Hotel Tunjungan Surabaya would like to express our deepest gratitude for your time and trust in choosing our hotel to celebrate your wedding anniversary. We were honored to be a part of this special occasion. We are delighted to hear that you were satisfied with the spacious rooms, the meticulously maintained cleanliness, and the comfortable soundproofing that allowed for a peaceful rest. This positive review is a great encouragement to our entire team. Regarding your feedback about the inconvenience of accessing parking, we apologize for this inconvenience. For the convenience of all our guests, Platinum Hotel Tunjungan Surabaya provides complimentary 24-hour valet parking, so guests don't have to worry about accessing or finding parking. Thank you for your valuable feedback. We hope to welcome you and your partner again in the future, whether for other special occasions or for another memorable stay. Sincerely, I Wayan Agus, Surabaya, Rooms Division Manager

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f***h

Staycation

10.0

/10

Reviewed 2 week(s) ago

This hotel is the best... the staff are friendly, helpful, the breakfast is varied and delicious, the pool is ok... only the towels in the pool are a bit less good and the water is a bit yellow... overall, very recommended...

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1 people find it helpful

Accommodation's Reply

13 Dec 2025

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you very much for taking the time and willingly sharing your review of your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted to hear that you were satisfied with the friendly and helpful service of our staff, the varied and delicious breakfast options, and the pool facilities, which overall provided a memorable experience. However, we apologize for the inconvenience you experienced regarding the poor condition of the pool towels and the slightly yellowish water in the pool. We greatly appreciate this feedback and have forwarded it to the relevant team for immediate inspection, maintenance, and improvement to ensure the pool facilities continue to provide maximum comfort for our guests. Thank you for your feedback and for your trust in choosing Platinum Hotel Tunjunggan Surabaya as your accommodation. Reviews like this help us continuously improve and enhance our services. We hope to welcome you back in the future for an even better and more pleasant stay. Sincerely, I Wayan Agus Suartama, Rooms Division Manager

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Verified Traveler

Business

10.0

/10

Reviewed 2 week(s) ago

The best and not disappointing

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1 people find it helpful

Accommodation's Reply

10 Dec 2025

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to thank you for taking the time and willingness to leave us a positive review. We are delighted to know that your stay was a top-notch experience and did not disappoint. This kind of compliment is an honor and a great motivation for our team to consistently provide friendly and attentive service to all our guests. We are committed to maintaining the comfort of all our guests by providing clean rooms, adequate amenities, and professional service from all our staff. Receiving your satisfactory feedback gives us even more motivation to continuously improve our service quality and ensure that every visit is a memorable one. Thank you for trusting us to take care of your stay. We appreciate your support and trust in us and hope that this wonderful experience will continue during your next visit. We sincerely hope to welcome you back in the future and provide you with an equally satisfying experience, if not even better. Thank you once again for this valuable review. Your satisfaction is our highest reward. Sincerely, Wayan Agus Suartama Rooms Manager

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T***y

Leisure

10.0

/10

Reviewed 2 week(s) ago

Centrally located and within the culinary hub. The rooms are spacious and very clean. The breakfast is varied and themed. We were very satisfied with our stay here.

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Accommodation's Reply

13 Dec 2025

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to express our sincere gratitude for taking the time and willingness to share your positive review regarding your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted to hear that you were satisfied with our central location and the wide variety of restaurants surrounding your hotel, providing convenience and relaxation during your stay. We appreciate your appreciation for the spaciousness and cleanliness of our rooms. Maintaining the comfort and cleanliness of our rooms is our top priority, and your compliments are a great motivation for our team to continue providing the highest standards of service. Finally, we greatly appreciate your positive feedback on our breakfast, which features a diverse and themed menu. Our culinary team is committed to serving quality food to satisfy all guests and provide a memorable stay. Thank you again for your trust in Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back on your next stay and providing you with an equally satisfying or even better experience. Sincerely, I Wayan Agus Suartama, Rooms Division Manager

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I***e

Leisure

10.0

/10

Reviewed 2 week(s) ago

I love the facility for the guest such as jacuzzi and the staff are really helpfull..but the voice from next door really annoying when he made the phonecall

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Accommodation's Reply

10 Dec 2025

Dear Valued Guest, Greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your experience with us. We are truly pleased to hear that you enjoyed the facilities we provide for our guests, especially the jacuzzi, which is designed to offer relaxation and comfort. It is also wonderful to know that our team was helpful and attentive throughout your stay. Your kind words mean a lot to us and will surely motivate our staff to continue delivering warm and reliable service. However, we are very sorry to hear about the disturbance you experienced from the next room. We fully understand how noise can affect your rest, and we sincerely apologize for the inconvenience caused by the phone call from the neighboring guest. Your comfort is our priority, and we have shared this feedback with our team to ensure quicker action and better coordination should a similar situation arise in the future. We are also reviewing ways to enhance sound control to ensure a more peaceful environment for all guests. Thank you once again for your valuable feedback and understanding. We hope to have the pleasure of welcoming you back soon and providing you with an even more enjoyable, relaxing, and uninterrupted stay. Regards, I Wayan Agus Suartama Room Division Manager.

d***i

Leisure

9.6

/10

Reviewed 2 week(s) ago

I took the family suite room type because it had a balcony... but it didn't meet my expectations. The city view only had a wall and a mini balcony.

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Accommodation's Reply

13 Dec 2025

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to express our sincere gratitude for taking the time and willingly sharing your review of your stay at Platinum Hotel Tunjunggan Surabaya. We apologize if the Family Suite with Balcony did not meet your expectations, particularly regarding the limited city view and relatively small balcony size. For guests who prioritize the best city views, we highly recommend the Executive Suite as it offers superior and expansive views. Alternatively, if room size and comfort are paramount for families, our Family Room is the best choice, providing ample space and optimal usability. We greatly appreciate your feedback and will take it into consideration for future improvements. We will strive to provide clearer information about the features of each room type to guests before booking. Thank you again for your trust in Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back in the future with the most suitable room options and a more satisfying stay experience. Sincerely, I Wayan Agus, Surabaya, Rooms Division Manager

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D***i

Business

10.0

/10

Reviewed 3 week(s) ago

It was a pleasure staying here, it will be a choice again if you go to Surabaya.

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1 people find it helpful

Accommodation's Reply

08 Dec 2025

Dear Guest, Platinum Danjunan Hotel Surabaya would like to sincerely thank you for sharing your experience with us. We are so glad that you had a comfortable and enjoyable stay at Platinum Danjunan Hotel Surabaya. Your warm comments are a great encouragement to our entire team. We will continuously improve our services, facilities and comfort to provide an even better guest experience. Thank you for choosing us as your hotel. We are sure that your stay will be an unforgettable one. We look forward to welcoming you back to Surabaya again. Our friendly and attentive service, clean and comfortable rooms and friendly atmosphere will make you feel right at home. We will continue to improve our services and facilities to provide an even better guest experience. Should you have any comments or suggestions, please do not hesitate to contact us. Thank you once again. We look forward to welcoming you back to Surabaya. Sincerely, Wayan Agus Suartama Room Manager

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D***i

Business

10.0

/10

Reviewed 3 week(s) ago

I didn't regret staying here for two nights. The price was lower than the well-known hotel chains, but the facilities were just as good. The location was excellent, and there were plenty of eateries outside the hotel. The hotel service was friendly, the rooms were clean and spacious, and the breakfast offered a view of Surabaya, along with a varied menu.

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Accommodation's Reply

08 Dec 2025

Dear Valued Guest, We warmly welcome you to Platinum Tunjunggan Surabaya. Thank you for taking the time to share your two-night stay with us. We are so glad that you did not regret choosing our hotel and that your experience exceeded your expectations. Such reviews are a great encouragement to the entire Platinum Tunjunggan Surabaya team to continue to provide the best service every time. We appreciate your feedback regarding the value for money you received at an affordable price with all the amenities comparable to those of leading hotels. The quality of the rooms, the comfort of our facilities, and the friendly service from our team are always our top priorities. We are also pleased that the hotel’s location makes it convenient for you. The surrounding area has a variety of restaurants, which is one of our strengths, and we are very glad that this helped to enhance your stay. Thank you again for trusting us to stay with us at Platinum Tunjunggan Surabaya. We do hope to welcome you back soon with an even better experience. Sincerely, I am Wayan Agus Suartama, Room Manager

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abad m.

Business

10.0

/10

Reviewed 3 week(s) ago

Strategic location, agile staff (engineering staff), friendly FO staff Clean, comfortable hotel

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1 people find it helpful

Accommodation's Reply

08 Dec 2025

Dear Mr. Abad, Warmest regards, Platinum Hotel Tunjunggan Surabaya. Thank you very much for taking the time to share your experience with us. We are delighted that you enjoyed your stay at Platinum Hotel Tunjunggan Surabaya. Our convenient location is one of our strengths, and we are glad that it played a key role in your stay. We also particularly appreciate the friendliness of our front desk team and the prompt response of our engineering team. We will share such positive feedback with all staff involved, especially the one you mentioned. Feedback such as this is a great motivation for us to continue providing the best service and maintaining our professional standards. It is very much appreciated that you found our hotel clean, comfortable, and provided a pleasant stay experience. Cleanliness, comfort, and friendly service are our top three priorities. Thank you for your trust in staying at Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back again and providing you with an even more memorable experience. Best regards, Yours sincerely, Agus Suartama, Room Manager

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agatha a. S.

Staycation

10.0

/10

Reviewed 3 week(s) ago

I always stop by here almost every month, all the staff are friendly starting from the security guard, FO and the kitchen, breakfast is also delicious, always helped by Mrs. Clara every time I stay here, as is Mrs. Delinda, the room is also clean and the smart TV is complete with Netflix and Prime Video too, I will definitely come back again, thank you

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2 people find it helpful

Accommodation's Reply

03 Dec 2025

Hello Agata! This is Platinum Hotel Tunjungan Surabaya. We warmly welcome you and thank you for the pleasant experience. Thank you for choosing our hotel and making your stay comfortable and memorable. We would like to thank all our staff, including our security guards, receptionists, and breakfast staff, for their warm welcome. Your valuable feedback will help us improve the quality of our service. We would like to extend our sincere thanks to Clara and Delinda for their continued support. We are very pleased that you are satisfied with our hotel's services and also appreciate that you are satisfied with our clean and tidy room and smart TV with Netflix and Prime Video. We will continue to strive to provide first-class facilities and services to ensure that our guests have a comfortable and enjoyable stay. Thank you, Agata, for choosing us and coming back to stay with us again. We look forward to welcoming you back again. Should you have any questions, please do not hesitate to contact us, we will be happy to assist. Thank you! My name is Wayan Agus Suartama, Room Manager.

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F***i

Staycation

10.0

/10

Reviewed 3 week(s) ago

The hotel's location is close to the city center, and the facilities and staff are excellent. The buffet breakfast is very satisfying.

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2 people find it helpful

Accommodation's Reply

03 Dec 2025

Dear Guest, Greetings from all of us at Platinum Tujoan Surabaya Hotel. Thank you for your valuable comments and for choosing us. We are delighted that you chose us as your hotel, located in the heart of Surabaya and offering easy access to all areas. Convenient transportation is one of our strengths, and we strive to ensure that all our guests can easily access the major areas surrounding the hotel. We also appreciate your comments regarding our hotel's facilities and services, as well as the warmth and friendliness of our staff. Your positive feedback motivates us to constantly strive to provide the highest quality service in every aspect. We also sincerely appreciate your comments regarding breakfast. Your feedback will greatly contribute to improving the quality of our service. We look forward to welcoming you back. Please feel free to contact us with any special requests or requests. We will do our best to ensure that you have a comfortable and memorable stay. Sincerely yours, Rooms Manager Wayan Agus Suartama

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july k.

Leisure

8.5

/10

Reviewed 4 week(s) ago

hotel location is perfect...food is delicious...room is clean...only lobby that crowded

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Accommodation's Reply

29 Nov 2025

Dear Mr. July, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed our prime location, delicious food offerings, and the cleanliness of your room. Your positive comments truly mean a lot to our team, as we continuously strive to provide a comfortable and memorable stay for all our guests. Regarding your note about the lobby being crowded, we sincerely appreciate your honesty. At certain times, especially during peak check-in or check-out hours, the lobby area can experience higher guest traffic. Please rest assured that we are continuously working on improving the flow and comfort in this area. We are reviewing additional measures to ensure a more relaxed and pleasant experience for our guests in the future. Once again, thank you for choosing to stay with us and for sharing your valuable review. We truly hope to have the pleasure of welcoming you back on your next visit, and we will do our best to ensure an even more enjoyable experience. Regards, I Wayan Agus Suartama Room Division Manager.

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