Is there a swimming pool at Platinum Hotel Tunjungan Surabaya?

Yes, a swimming pool is available at Platinum Hotel Tunjungan Surabaya.

Does Platinum Hotel Tunjungan Surabaya offer airport transfers?

Yes, Platinum Hotel Tunjungan Surabaya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Platinum Hotel Tunjungan Surabaya

Name: Platinum Hotel Tunjungan Surabaya
Address: Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275, Jl. Tunjungan 11 - 21 Surabaya, Jawa Timur, 60275, Indonesia
Rating: 9.3

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9.3

/10

Exceptional

2,322 reviews

What Guests Say About Their Stay

Donmas d. s.

10.0

/ 10

What a wonderful experience! Early check-in at 12 noon. Excellent hospitality.

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A***m

10.0

/ 10

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

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A***m

10.0

/ 10

It was fun and made me want to come back again. It was truly a wonderful vacation.

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Tonny A.

10.0

/ 10

very satisfying, next time if you go to Surabaya platinum hotel is the best choice

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agatha a. S.

10.0

/ 10

The hotel staff are all very friendly, the breakfast food is always delicious, the room is clean, the smart TV is also complete, the check-in process is fast, assisted by Ms. Clara and Delinda, always a favorite hotel, next time I will stay again.

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In the Area

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Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275

Main Facilities

This accommodation offers:

Outdoor pool

Children pool

Swimming pool

Laundry service

Parking

Airport transfer

Restaurant

Luggage storage

Elevator

Highlights at This Property

Located in Tourist Attraction

Outdoor Rooftop Bar

Spacious Infinity Pool

Platinum Hotel Tunjungan Surabaya is a 4-star hotels that has been welcoming guests since 2018. The accommodation went through a renovation in 2018. Platinum Hotel Tunjungan Surabaya is part of Independent under Independent. There are 292 rooms spread across 22 floors.

What's around Platinum Hotel Tunjungan Surabaya

Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275

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Discover More About Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya Rates per Night

Platinum Hotel Tunjungan Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Platinum Hotel Tunjungan Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Platinum Hotel Tunjungan Surabaya Location & Address

Platinum Hotel Tunjungan Surabaya is located at Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275. It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to Platinum Hotel Tunjungan Surabaya from Airport

Arranging a hotel transfer from Juanda International Airport (SUB) to Platinum Hotel Tunjungan Surabaya is simple. Here are a few options to consider for your hotel transfer from airport to hotel, ensuring a smooth journey to your accommodation.

Taxi (most direct): Taxis are readily available outside the airport terminals. This is the most direct option, taking approximately 30-45 minutes depending on traffic.
Ride Hailing (convenient): Ride Hailing services like Traveloka are a convenient option. You can book a ride through the app upon arrival.
Airport Bus (most affordable): The DAMRI airport bus offers a budget-friendly option to the city center. From the bus terminal, you can take a taxi or Ride Hailing to the hotel.
Hotel Shuttle (pre-booked): Check if Platinum Hotel Tunjungan Surabaya offers a hotel transfer service. This can be pre-booked for a hassle-free experience.

Tips: For the most convenient route, consider pre-booking a hotel shuttle or using a Ride Hailing service. This ensures a smooth and direct transfer, especially if you have luggage or are unfamiliar with the area.

Platinum Hotel Tunjungan Surabaya Reviews & Summary

Discover all about Platinum Hotel Tunjungan Surabaya, a popular choice for travellers seeking comfort and convenience in the heart of Surabaya. Hotel reviews often highlight the hotel's excellent location, making it easy to explore the city's attractions.

Guests consistently praise the hotel's friendly staff, clean rooms, and delicious breakfast. A standout feature is the rooftop pool, offering stunning city views. The hotel also boasts a well-equipped fitness center and a relaxing spa. One recent review hotel mentioned, "The Platinum Hotel Tunjungan Surabaya exceeded my expectations. The service was impeccable, and the location was perfect for exploring Surabaya. I highly recommend it!"

Platinum Hotel Tunjungan Surabaya Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Platinum Hotel Tunjungan Surabaya. Understanding the different hotel bedroom types available ensures you select the perfect accommodation to suit your needs. Here's a breakdown of the categories of hotel rooms you can find:

Deluxe Room: Offers comfortable accommodation with city views, available in smoking and non-smoking options. Features a bathtub and bidet.
Executive Room: A more spacious option with enhanced amenities, including a work desk and a seating area. Available in smoking and non-smoking options, with a bathtub and bidet.
Suite: The most luxurious option, featuring a separate living area, a larger bathroom with a bathtub and bidet, and panoramic city views.
Family Room: Designed for families, offering ample space and multiple beds. Non-smoking only, with a bathtub and bidet.

Please note that Platinum Hotel Tunjungan Surabaya is not a pet-friendly hotel.

Hotel Facilities in Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay. These hotel facilities cater to both adults and children, making it an ideal choice for families and business travellers alike.

Swimming Pool: Enjoy a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
Fitness Center: Stay active with state-of-the-art equipment. Open 24 hours.
Spa: Indulge in a relaxing massage or treatment. Open from 10:00 AM to 10:00 PM (additional fees apply).
Kids' Club: Keep the little ones entertained with supervised activities. Open from 9:00 AM to 6:00 PM.
Business Center: Stay connected and productive with computer access, printing, and fax services. Open 24 hours.
Restaurant: Savor delicious meals at the on-site restaurant.
Free Wi-Fi: Stay connected throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya boasts several dining options, including a hotel buffet and a charming hotel cafe. Whether you're looking for a hearty meal or a quick snack, you'll find something to satisfy your cravings.

The Cafe: Offers a variety of international and Indonesian dishes. Open for breakfast, lunch, and dinner.
Buffet Restaurant: Enjoy an extensive buffet spread with live cooking stations. Price: Approximately SGD 30 per person. Open for breakfast and dinner.
Lobby Lounge: Relax with a cup of coffee or tea and enjoy light snacks. Open from 9:00 AM to 11:00 PM.

Don't miss the signature dish, "Nasi Goreng Istimewa," a flavorful Indonesian fried rice served with chicken, shrimp, and a fried egg.

Platinum Hotel Tunjungan Surabaya Airport pickups and How to Book

Looking for hotels with airport shuttle services? Platinum Hotel Tunjungan Surabaya offers a convenient hotel to airport transfer service to ensure a hassle-free arrival and departure.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport. Alternatively, you can book an airport transfer through Traveloka when making your room reservation.

Nearby MRT Station & Bus Stops

Navigating Surabaya is easy with the nearby MRT station and bus stops nearby Platinum Hotel Tunjungan Surabaya. Here's a guide to the nearest MRT and bus stations, making it convenient to explore the city.

MRT Station: The nearest MRT station is located approximately 2 km from the hotel.
Bus Stops: Several bus stops are located within a 5-minute walk from the hotel, providing easy access to various parts of the city.

For public transport, you can purchase a prepaid card at convenience stores or MRT stations. This card can be used on both buses and the MRT.

Nearby Attractions for Family / Kid Friendly

Discover the many nearby activities and nearby places to go for families and kids near Platinum Hotel Tunjungan Surabaya. From exciting theme parks to fascinating museums, there's plenty to see nearby and things to see nearby.

Surabaya Zoo: Home to a diverse range of animals, perfect for a family outing. Distance: 7 km from the hotel. Entry Price: Approximately SGD 5 per person.
Taman Bungkul: A beautiful park with playgrounds, walking paths, and a skate park. Distance: 3 km from the hotel. Entry: Free.
Museum Mpu Tantular: Explore the history and culture of East Java. Distance: 10 km from the hotel. Entry Price: Approximately SGD 3 per person.
Suroboyo Carnival Park: An amusement park with rides, games, and attractions for all ages. Distance: 12 km from the hotel. Entry Price: Approximately SGD 8 per person.
House of Sampoerna: A museum showcasing the history of Sampoerna cigarettes, with interactive exhibits. Distance: 5 km from the hotel. Entry: Free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Platinum Hotel Tunjungan Surabaya (Surabaya)

Looking for nearby dining options near Platinum Hotel Tunjungan Surabaya? Surabaya offers a diverse culinary scene, from trendy cafes to authentic local food experiences. Here are some food eatiries near me to explore:

Cafes/Restaurants:

Starbucks: Enjoy your favorite coffee and pastries.
Excelso Coffee: A popular Indonesian coffee chain.
Bon Ami Restaurant: Offers a variety of Indonesian and international dishes.

Local Street Food:

Nasi Goreng: Indonesian fried rice with various toppings.
Satay: Grilled meat skewers served with peanut sauce.
Soto Ayam: Chicken soup with noodles and vegetables.
Gado-Gado: Indonesian salad with peanut sauce.
Rawon: Beef soup with a rich, dark broth.

Shopping places near Platinum Hotel Tunjungan Surabaya (Surabaya)

If you're looking for nearby shopping options near Platinum Hotel Tunjungan Surabaya, you're in luck! Surabaya offers a variety of shopping destinations, from modern malls to traditional markets. Here are a few dept stores near me and shops near me to explore:

Tunjungan Plaza: A large shopping mall with a wide range of international and local brands.
Grand City Mall: Another popular mall with a variety of shops, restaurants, and entertainment options.
Pasar Atum: A traditional market where you can find a variety of goods, including clothing, souvenirs, and local snacks.

Other Places to Stay Near Platinum Hotel Tunjungan Surabaya

Looking for alternative accommodations near Platinum Hotel Tunjungan Surabaya? Here are some other hotels to consider, ranging from luxury options to more affordable hotels nearby.

Luxury/5-6 Star Hotels Nearby:

Shangri-La Hotel, Surabaya: Offers luxurious accommodations and world-class amenities.
JW Marriott Hotel Surabaya: Known for its excellent service and elegant rooms.
The Westin Surabaya: Features stunning city views and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Wyndham Surabaya: Offers comfortable accommodations and a range of facilities.
Hotel Ciputra World Surabaya: Located within a shopping mall, offering convenience and comfort.
Mercure Surabaya Grand Mirama: Features a swimming pool and a restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Pop! Hotel Gubeng Surabaya: A budget-friendly option with clean and comfortable rooms.
Amaris Hotel Embong Malang Surabaya: Offers basic amenities and a convenient location.
Favehotel MEX Surabaya: Features modern rooms and a restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Surabaya is easy with Traveloka. With a wide range of options to suit every budget and preference, you're sure to find the ideal accommodation for your trip. Check hotel availability and make your hotel reservations today!

Whether you're looking for a luxurious stay or a budget-friendly option, Traveloka has you covered. Don't miss out on exclusive deals and promotions. Start planning your trip to Surabaya now and book your room booking with Traveloka!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in Platinum Hotel Tunjungan Surabaya

Facility

Outdoor pool

Children pool

Swimming pool

Others

Guest Services

24-hour front desk
Front desk
Newspaper in lobby
Express check-in
Luggage storage
Concierge
Laundry Service
Express check-out
Wedding service
Bellboy service
Doorman
24-hour security

Accommodation Facilities

Family room
Smoking area
Rooftop terrace
Car park
Terrace

Public Facilities

Elevator
Restaurant
Coffee/Tea in common areas
Room service
Safety deposit box
Coffee shop

Activity & Leisure

Hot tub
Outdoor pool
Sauna
Spa
Massage

Nearby Facilities

Grocery store
Gift shop
Supermarket
ATM/Bank

Connectivity

Wi-Fi in public areas
Wi-Fi
LAN Internet access

Business Facilities

Projector
Business facilities
Meeting facilities
Conference room

Meals & Dining

Continental breakfast
Snack bar
Breakfast
Café
Breakfast buffet

Transportation

Airport transfer
Shopping center shuttle
Secure parking
Valet parking

Family & Kids

Children's pool

Accessibility

Roll-in shower
Wheelchair accessible
Accessible parking

Travelling with Companions

Babysitting

Shuttle Service

Trains station pickup

Accommodation Policy & General Information in Platinum Hotel Tunjungan Surabaya

Important Notice

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Platinum Hotel Tunjungan Surabaya	292
Number of floors in Platinum Hotel Tunjungan Surabaya	22
Another facilities in Platinum Hotel Tunjungan Surabaya	24-hour front desk, Front desk, Newspaper in lobby, Express check-in, Luggage storage

Frequently asked question in Platinum Hotel Tunjungan Surabaya

What is normal check-in & check-out time at Platinum Hotel Tunjungan Surabaya?

The standard check-in time at Platinum Hotel Tunjungan Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Platinum Hotel Tunjungan Surabaya provide breakfast?

Yes, Platinum Hotel Tunjungan Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya has a 4.0-star rating.

How many floors does Platinum Hotel Tunjungan Surabaya have?

Platinum Hotel Tunjungan Surabaya has 22.

How many rooms are available at Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya has 292.

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More Reviews from Other Guests in Platinum Hotel Tunjungan Surabaya

Overall Ratings & Reviews Platinum Hotel Tunjungan Surabaya

Traveloka (2,293)

Other sources (29)

9.4

Exceptional

From 2,293 reviews

Provided by travelers on

Cleanliness

9.4

Room Comfort

9.3

Meal

9.3

Location

9.5

Service and Facilites

9.3

People often mention about Platinum Hotel Tunjungan Surabaya

All

Staff Friendliness (340)

Room Space (332)

Bedroom (327)

Distance to City Center (322)

Variety (320)

Ambiance (312)

Taste (311)

Bathroom (308)

Hotel Area (302)

Surroundings (276)

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Traveler Reviews Platinum Hotel Tunjungan Surabaya

Number of reviews per page

Customer reviews

Donmas d. s.

Leisure

10.0

/10

Reviewed 3 day(s) ago

What a wonderful experience! Early check-in at 12 noon. Excellent hospitality.

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Febria R.

Business

8.5

/10

Reviewed 5 day(s) ago

It's great, it's exactly as expected.

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Aditya P. P.

10.0

/10

Reviewed 1 week(s) ago

Friendly service, clean and tidy rooms, a very varied breakfast menu, a complete gym with a view of the city of Surabaya, a nice swimming pool, and a playground too.

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Accommodation's Reply

06 Nov 2026

Dear Mr./Ms. Aditya, Sincerely, Platinum Hotel Tunjungan, Surabaya. Thank you so much for your positive review and appreciation of our hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the services and facilities we provided. We are pleased to know that the friendliness of our staff, the cleanliness and tidiness of the rooms, and the varied breakfast menu met your expectations. We are also glad that you were able to enjoy the fitness center with its beautiful Surabaya city views, the comfortable swimming pool, and the children's playground, which provided fun activities for your family. Your appreciation of our facilities and services motivates our entire team to strive to maintain quality and provide the best possible experience for all our guests. We hope that your next visit will bring you another pleasant, comfortable, and memorable experience. Thank you for choosing our hotel as your accommodation. We look forward to welcoming you again in the future. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan, Surabaya

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Verified Traveler

Business

10.0

/10

Reviewed 1 week(s) ago

The staff is friendly and the breakfast food is very varied.

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Accommodation's Reply

06 Nov 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan, Surabaya. Thank you so much for your time and willingness to share your experience staying at our hotel. We are delighted to hear that you enjoyed the friendliness of our staff and the diverse breakfast menu we offer. Guest satisfaction and comfort are our top priority. Your compliments on the friendliness of our team motivate all our staff to continue striving for friendly, professional, and attentive service. We are pleased that our diverse breakfast menu enhanced your convenience and provided a pleasant dining experience during your stay. Such positive feedback is extremely important to us, encouraging us to continuously improve the quality of our services and hotel facilities to always meet guest expectations. We look forward to welcoming you again in the future and providing you with an even more memorable stay. Sincerely, The Management Team - CL. Platinum Hotel Tunjungan, Surabaya

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rina r.

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel is strategically located in the center of Tunjungan, the rooms are very comfortable, the breakfast menu is very complete and very delicious...

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Accommodation's Reply

06 Nov 2026

Dear Ms. Rina, CL. Platinum Tunjungan Hotel, Surabaya, would like to express our deepest gratitude for your positive review and for choosing our hotel as your accommodation. We are delighted to hear that you were satisfied with our hotel's excellent location in the heart of Tunjungan, the comfort of our rooms, and the diverse breakfast menu we offer. We are pleased to know that the facilities and services we provided made your stay memorable. Your compliments on the comprehensiveness and deliciousness of our breakfast menu are a great encouragement to our entire team in maintaining the highest quality food and service for all our guests. Such positive reviews mean a great deal to us and motivate us to further improve the quality of our products and services. We look forward to welcoming you again on your next visit and providing you with a similarly memorable stay. Sincerely, The Management Team - CL. Platinum Tunjungan Hotel, Surabaya

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M***l

Leisure

10.0

/10

Reviewed 2 week(s) ago

The breakfast menu is extensive and all delicious.

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Accommodation's Reply

29 Oct 2026

Dear Valued Guest, Warm greetings from CL. Platinum Tunjungan Hotel, Surabaya. Thank you so much for your positive review. We are delighted to hear that you enjoyed our breakfast and were satisfied with the variety of menu options. We strive to always provide a diverse, delicious, and high-quality breakfast experience for all our guests. We are pleased to know that our breakfast menu met your needs and created a positive impression throughout your stay. Your feedback and compliments are very meaningful to our team. This motivates us to maintain food quality, improve menu variety, and provide the best service for the comfort and satisfaction of all our guests. Thank you again for your time and trust in sharing this positive experience. We hope to welcome you back in the future and provide you with an even more memorable stay, complete with delicious breakfasts and excellent service. Sincerely, The Management Team - CL. Platinum Tunjungan Hotel, Surabaya

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Prima O. A.

10.0

/10

Reviewed 2 week(s) ago

A very pleasant stay. Overall, everything was satisfactory, from the cleanliness of the room, the comfort of the facilities, the friendly staff, to the pleasant hotel atmosphere. The facilities are well-maintained and make for a comfortable stay. Highly recommended for anyone looking for a comfortable place to stay with excellent service. Thank you for a memorable stay. We hope the quality of service and facilities will always be maintained!

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Accommodation's Reply

27 Oct 2026

Dear Ms. Prima, Sincerely, Platinum Hotel Tunjungan, Surabaya. Thank you so much for your positive review and appreciation. We are delighted to hear that you enjoyed your stay and were satisfied with the cleanliness of the room, the comfort of the amenities, the friendliness of our staff, and the atmosphere of our hotel. Guest satisfaction and comfort are our top priority. Your review inspires and motivates our entire team to strive for the best service and maintain the highest quality of our facilities. We are deeply grateful for your trust and feedback. We are honored to have been a part of your memorable stay. We hope to welcome you back on your next visit and provide you with an equally satisfying, and even better, stay. Thank you again for your time and valuable review. We wish you good health and success in all your endeavors. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan, Surabaya

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I***a

Business

10.0

/10

Reviewed 2 week(s) ago

The staff is friendly. The breakfast has many choices 👍

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1 people find it helpful

Accommodation's Reply

29 Oct 2026

Dear Valued Guest, Warm greetings from CL. Platinum Tunjunggan Hotel, Surabaya. Thank you so much for your positive review. We are delighted to hear that you enjoyed the friendliness of our staff and the diverse breakfast menu we offer. Your satisfaction and comfort are our top priority. Our entire team is committed to providing friendly, attentive, and professional service to ensure you feel comfortable throughout your stay. We are also dedicated to offering a wide variety of high-quality breakfast options to cater to all tastes and preferences. Your positive review is very meaningful to us and encourages our team to continue improving the quality of our service and maintaining our highest standards. Thank you again for your trust and for taking the time to share your stay experience with us. We look forward to welcoming you back on your next visit and providing you with an even more memorable and impressive experience. Sincerely, The Management Team - CL. Platinum Tunjunggan Hotel, Surabaya

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A***m

Business

10.0

/10

Reviewed 3 week(s) ago

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

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Accommodation's Reply

23 Oct 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan, Surabaya. Thank you so much for your positive reviews and your loyalty in choosing Platinum as your go-to hotel. We are delighted to know that the friendliness of our staff creates a positive impression on every visit. We are honored to continue to be your choice for accommodation. Your appreciation, especially taking the time to write multiple reviews about Platinum, is a great encouragement to our entire team to strive to provide the best service with genuine sincerity. We believe that warm hospitality, comfort, and attentiveness to guest needs are essential in creating memorable stays. Therefore, we will continue to strive to maintain the quality of our service so that every visit is a special and memorable experience. Thank you again for choosing Platinum as your go-to hotel. Your support and trust mean a great deal to us. We hope you will return for another comfortable and enjoyable stay, and of course, to experience our friendly service that we always uphold. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan, Surabaya

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A***m

Leisure

10.0

/10

Reviewed 3 week(s) ago

It was fun and made me want to come back again. It was truly a wonderful vacation.

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Accommodation's Reply

25 Oct 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review of Platinum Hotel Surabaya. We are delighted to hear that you had a memorable and impressive holiday experience with us. We are honored to have been a part of your special moments. We are committed to providing service, comfort, and a pleasant atmosphere so that all guests can enjoy their relaxation and holidays. We are especially honored to know that your stay at Platinum Hotel Surabaya has left a positive impression and makes you want to return again. This review inspires our entire team to strive to improve the quality of our service and maintain the trust of all our guests. We hope that Platinum Hotel Surabaya will always be your first choice for memorable holidays every time you visit Surabaya. Thank you again for your trust and appreciation. We hope to create even more wonderful memories with you again at Platinum Hotel Surabaya. Sincerely, The Management Team - CL, Platinum Hotel Tunjunggan Surabaya

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Asep B.

Leisure

9.7

/10

Reviewed 3 week(s) ago

Everything was very satisfying, only the AC in room 1009 was not cold.

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Accommodation's Reply

23 Oct 2026

Dear Mr. Asep, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you very much for your review and for choosing to stay at our hotel. We are delighted to hear that overall you were satisfied with our service and stay experience. However, we apologize for the inconvenience you experienced regarding the air conditioning in room 1009 not being cool enough. We understand that a comfortable room temperature is crucial for a restful stay. We have taken your feedback into consideration and will immediately investigate the air conditioning system in the room to resolve this issue and prevent it from recurring in the future. We will continue to strive to improve the quality of our facilities and services to provide even more comfortable stays for all our guests. Thank you again for your compliments and feedback, which mean a great deal to us. We hope to welcome you back on your next visit and provide you with an even better, more comfortable, and more satisfying stay in every aspect. We look forward to welcoming you back in the future. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan Surabaya

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Tonny A.

10.0

/10

Reviewed 3 week(s) ago

very satisfying, next time if you go to Surabaya platinum hotel is the best choice

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Accommodation's Reply

25 Oct 2026

Dear Mr. Tony, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you very much for your positive review of Platinum Hotel Surabaya. We are delighted to know that you were satisfied with our services and stay experience. Your satisfaction is the joy and motivation for the entire Platinum Hotel Surabaya team in striving to provide service, comfort, and memorable stay experiences for all guests. We hope that Platinum Hotel Surabaya will always be your first choice whenever you visit Surabaya. We will do our best to provide friendly, professional, and high-quality service to make every visit feel special. Thank you again for your trust and appreciation. We look forward to welcoming you back to Platinum Hotel Surabaya and providing you with an even better stay experience in the future. Sincerely, The Management Team - CL, Platinum Hotel Tunjunggan Surabaya

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A***s

Staycation

9.6

/10

Reviewed 3 week(s) ago

The downside is that when exiting the parking area, the incline is quite steep and there's no security presence, which puts you at risk of collisions on your way out. I was riding a motorcycle when leaving the hotel, and there was no security presence to secure the motorcycle, putting me at risk of being hit by other vehicles on the road.

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Accommodation's Reply

23 Oct 2026

Dear Valued Guest, Platinum Hotel Tunjungan Surabaya extends its warmest greetings. Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience you experienced while exiting the hotel parking area, particularly regarding the slope and safety concerns when accessing the main road. Please be informed that our security personnel are stationed at the hotel entrance and exit to assist with safe and smooth vehicle entry and exit. However, we understand that the slope and the need for assistance from staff when exiting vehicles, especially motorcycles, may raise concerns about the risk of accidents or collisions with other vehicles. Your feedback is important to us in assessing the supervision and management of vehicle traffic at the hotel exit so that having staff on duty can better assist guests safely crossing the road. We greatly appreciate your concern on this matter. We hope that in the future we can provide a more comfortable and safer stay experience, not only during your stay at the hotel but also when entering and exiting the hotel premises. Thank you for your feedback and understanding. We look forward to welcoming you back again with an even better experience. Sincerely, The Management Team - CL. Platinum Hotel Tunjungan Surabaya

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A***a

Staycation

9.6

/10

Reviewed 3 week(s) ago

The staff is friendly and solution-oriented, the food is all delicious, it's clean, the only downside is that the rooms are not soundproof.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya! Thank you so much for taking the time to share your experience and review of your stay with us. We are delighted to hear that you were satisfied with the friendliness and responsiveness of our staff, the delicious food, and the cleanliness of the hotel that we always maintain. At Platinum Hotel Tunjunggan Surabaya, providing the best service, genuine hospitality, and comfort for all our guests is our top priority. Your compliments are a valuable inspiration to our entire team in continuing to provide quality service and create memorable stays for all our guests. We appreciate your feedback regarding the lack of soundproofing in the rooms. We apologize for any inconvenience this may have caused during your stay. We understand that a quiet room atmosphere is a crucial factor in ensuring a comfortable and restful stay. Your feedback is very important to us, and we will pass it on to the relevant team for evaluation and consideration in improving the comfort of our rooms in the future. Thank you again for choosing Platinum Hotel Tunjunggan Surabaya as your preferred accommodation. We greatly appreciate your trust and feedback. We sincerely hope to welcome you back again for an even more comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, BG Platinum Hotel Tunjunggan Surabaya

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Santi

Leisure

10.0

/10

Reviewed 4 week(s) ago

The friendly, polite staff were very helpful at check-in and breakfast. Close to culinary delights. We wish Platinum every success. We'll be back again soon.

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Accommodation's Reply

19 Oct 2026

Dear Mr. Santi, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for your positive review and appreciation of our hotel. We are delighted to hear that you were satisfied with the friendliness, courtesy, and assistance of our staff, both during check-in and while having breakfast. We are also pleased to hear that the hotel's location, close to a variety of restaurants, made your stay very convenient. Your satisfaction is the driving force behind our entire team's commitment to providing the best service and creating memorable experiences for all guests. Thank you for your kind wishes and encouragement to Platinum Hotel. The support and trust from guests like you motivates us to grow, improve the quality of our service, and provide even more memorable experiences. We hope to welcome you again, Mr. Santi. We hope that on your next visit, we will be able to welcome you again with even friendlier service, more comfortable facilities, and an even more exceptional stay. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan Surabaya

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P***r

Business

9.7

/10

Reviewed 5 week(s) ago

I stayed at this hotel for three days. The staff was quite friendly, and the hotel had a pleasant atmosphere, as it's located on Jalan Tunjungan, surrounded by interesting places for both culinary and historical sites.

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Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your experience staying at our hotel. We are delighted to hear that you enjoyed your three-day stay, including the friendliness of our staff and the pleasant atmosphere of the hotel. Our location on Tunjungan Street is one of our advantages, allowing you easy access to a wide variety of food options, attractions, and the rich history of Surabaya. We are pleased to hear that this strategic location also provided you with a memorable experience during your stay. Your positive review is very meaningful to our entire team. We will continue to strive to maintain the quality of our service, the friendliness of our staff, and the comfort of our facilities to ensure every guest has a pleasant stay. We hope to welcome you back on your next visit to Surabaya and provide you with an even more memorable stay. Thank you for choosing our hotel as your accommodation during your stay in Pahlawan. See you soon. Sincerely, The Management Team - Platinum Hotel Tunjungan Surabaya

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Dini D.

10.0

/10

Reviewed 5 week(s) ago

Always the best when going to Surabaya, always stay here.

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Accommodation's Reply

08 Oct 2026

Dear Mr./Ms. Dini, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you so much for your warm and impressive review. We are incredibly proud and delighted to know that our hotel is your first choice every time you visit Surabaya. Your continued trust in choosing us is a deeply meaningful expression of gratitude to our team. We are committed to providing a comfortable stay, friendly service, and an atmosphere where every guest feels welcome and appreciated. Your belief that we are always the best motivates us to maintain and further improve our quality and service. We hope that every visit you make is a memorable and positive experience. Your support and loyalty drive us to strive for the best service on every occasion. Thank you again for your trust in choosing our hotel as your preferred choice during your stay in Surabaya. We look forward to welcoming you back on your next visit. Sincerely, The Management Team - CL. Platinum Hotel Tunjunggan Surabaya

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jemmy f.

Business

8.5

/10

Reviewed 5 week(s) ago

Will always come back to stay here.

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Accommodation's Reply

08 Oct 2026

Dear Mr./Ms. Jamie, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much, Mr./Ms. Jamie, for your wonderful review. We are delighted to know that you consistently choose our hotel as your accommodation and that you wish to return in the future. Your trust and loyalty are incredibly meaningful to our entire team. We are committed to providing the best service, a comfortable atmosphere, and a memorable stay for all our guests. Knowing that you feel comfortable and want to return motivates us to maintain and further improve the quality of our service. We hope that every visit to our hotel is a memorable experience, filled with the comfort of our rooms, friendly service, and the amenities we provide. We will continue to strive to provide the best care to make you feel at home every time you visit. Thank you again for your trust and support. We sincerely hope to welcome you back on your next visit. We hope to always be your first choice when you stay in Surabaya. Sincerely, The Management Team - CL, Platinum Hotel Tunjungan Surabaya

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Rizal F.

Medical

10.0

/10

Reviewed 5 week(s) ago

Recommended hotels on Jalan Tunjungan Surabaya.

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Accommodation's Reply

08 Oct 2026

Dear Mr. Rizal, Sincerely, Platinum Hotel Tunjungan, Surabaya. Thank you very much, Mr. Rizal, for your positive feedback and review of our hotel on Tunjungan Street, Surabaya. We are delighted to hear that you were satisfied with your stay with us. Tunjungan Street is one of the most popular areas in Surabaya due to its excellent location, close to food centers, tourist attractions, shopping, and many other interesting things to enjoy during your stay in the city. We strive to provide comfortable accommodations, friendly service, and amenities that meet the needs of all our guests. Your compliments motivate our entire team to maintain the quality of service and provide the best possible experience for every guest. We are very grateful that you are willing to recommend our hotel to others. We hope to welcome you again, Mr. Rizal, on your next visit. We wish you an even more enjoyable and memorable next time you visit Surabaya. Thank you again for your trust and recommendation, Mr. Rizal. See you again at our hotel. Sincerely, The Management Team - CL. Platinum Hotel Tunjungan, Surabaya

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F***l

10.0

/10

Reviewed 5 week(s) ago

Best of the best, and we hope to be back soon.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your wonderful review and for describing your experience with us as “the best of the best.” Your kind words truly mean a lot to our entire team and are a great motivation for us to continue providing exceptional hospitality and memorable experiences to every guest. We are delighted to know that you had such an enjoyable stay with us. Creating a comfortable, welcoming, and pleasant environment for our guests is always our priority, and we are grateful to know that we were able to make your visit a special one. Your satisfaction and positive feedback are the greatest rewards for our team. We sincerely appreciate your support and for taking the time to share your experience. We hope that every moment of your stay was filled with comfort and wonderful memories. It is especially heartwarming to hear that you hope to be back soon. We will be delighted to welcome you back and look forward to making your next stay just as enjoyable, or perhaps even better, than the last. Thank you once again for your kind words and continued support. Until we meet again, we wish you and your loved ones all the very best. Warmest regards, Management Team - CL Platinum Hotel Tunjungan Surabaya.

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