Dear Ms. Sanna, Platinum Hotel Tunjunggan Surabaya extends its warmest greetings. Thank you for taking the time to provide your review and feedback. We apologize if our children's meal policy caused any inconvenience during your stay. We understand that every family has different needs, and we understand your concern about children under the age limit often receiving relatively small portions. Please be informed that our children's meal policy is based on the hotel's standard operating procedures and is consistently applied to all guests. However, we greatly appreciate your feedback regarding age restrictions and fees for children, particularly those under 10 years old. We will use this feedback as a basis for improving our services and guest comfort in the future. Thank you again for your interest and feedback. We hope to welcome you and your family back again in the future for an even better experience. Sincerely, CL - Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review and feedback. We are delighted to hear that you enjoyed your stay at our hotel. Your compliments on our free parking service and the responsiveness of our team are a great inspiration to all our staff to continue providing the best service to all our guests. We appreciate your understanding regarding the air conditioning issue that occurred during your stay. We do our best to respond to all guest requests and complaints promptly, so we are pleased to know that our technical team was readily available and efficiently resolved the problem. Reviews like yours mean a lot to us, as they confirm the hard work of our entire team in providing comfort and service that meets all guest needs. We will continue to strive to maintain the quality of our facilities and improve our service standards to ensure that every stay is a memorable experience. Thank you again for your trust and feedback. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, CL - Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Ms. Davina, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for your positive review about your stay at our hotel. We are delighted to hear that you enjoyed the cool and comfortable atmosphere of our hotel during your stay. Your compliments on our staff's service are also a source of pride for us. Our entire team is committed to providing warm, friendly, and professional service, ensuring every guest feels welcome from arrival to check-out. We are pleased to hear that the diverse breakfast options were one of your highlights. Our culinary team strives to prepare a varied menu to cater to guests' needs with a wide range of local and international dishes, making every morning a pleasant start. Reviews like yours motivate us to continuously develop and improve the quality of our service and facilities. Thank you for your trust in our hotel as your accommodation. We hope to welcome you back again on your next stay and provide you with an equally pleasant, or even better, experience. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your review and feedback on Platinum Hotel. We are deeply grateful for taking the time to share your experience with us. Your recommendation of Platinum Hotel to others is a great honor and motivates our entire team to continue striving for the best possible service. We strive to provide a comfortable stay with friendly service, well-maintained facilities, and a pleasant hotel atmosphere for all our guests. Therefore, your compliments are a very meaningful reward for us. Guest trust and feedback are one of our greatest achievements. We will continue to maintain the quality of our services and facilities to ensure every visit is memorable and meets all guest expectations. Thank you again for your support and feedback. We look forward to welcoming you again on your next visit and providing you with an even more comfortable and enjoyable stay at Platinum Hotel. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Mr. Hamdani, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to write such a positive review. We are delighted to hear that you were satisfied with our service, especially the friendliness of our staff and the early check-in assistance we provided. Providing a comfortable and memorable stay for all our guests is our top priority, so we strive to offer friendly, responsive, and helpful service from the moment you arrive until the end of your stay. We understand that flexible check-in times are important to our guests, so we will do our best to accommodate those requests based on room availability on your arrival date. Your compliments are a great inspiration for our entire team to continue maintaining and improving the quality of our service. We will pass on this compliment to all the staff members on duty, as they will surely feel proud to know that their efforts have positively impacted our guests. Thank you again for your trust and support. We hope to welcome you back in the future and provide you with another excellent, or perhaps even better, stay. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Ms. Yulanda, Warm greetings from Platinum Hotel Tunjungan, Surabaya. Thank you so much for your review. We are delighted to hear that you enjoyed our excellent location and the views we offer. One of the advantages of our hotel is our direct access to the famous Tunjungan Street. We are glad that you were able to easily enjoy the city's atmosphere, food, and entertainment without worrying about traffic. We hope that this experience provided comfort and made your stay more enjoyable and memorable. We are very pleased to know that you can easily find a variety of food and enjoy the vibrancy of the Tunjungan area, especially at night. This lively and bustling location is a special attraction for guests who want to easily explore Surabaya. Thank you for choosing our hotel as your accommodation. We greatly appreciate your feedback and experience. We hope to welcome you back again on your next visit to provide you with a similar or even better experience. Sincerely, CL - Management, Platinum Hotel Tunjungan, Surabaya

Dear Mr. Supraapto, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much, Mr. Supraapto, for your excellent review and rating. We are delighted to hear that you were satisfied with your visit. Your comments about the friendly service, cleanliness, and delicious food are a great inspiration to our entire team to strive to provide the best for all our guests. We continuously strive to create a warm atmosphere and serve quality food so that every visit is a memorable experience. Your trust and support mean a great deal to us. We will continue to maintain the quality of our service, cleanliness, and food taste to meet the expectations of all our guests. Your positive feedback also motivates all our staff to work even better every day. Thank you again for taking the time to review. We hope to welcome you back again in the future with your family and colleagues. See you soon, Mr. Supraapto. We wish you good health, success, and always a good day. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Ms. Indah, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to write a review and share your stay experience. We greatly appreciate your feedback, as it helps us continuously improve the quality of our facilities and services. We sincerely apologize for your slip and fall in the bathroom due to the slippery floor. The safety and comfort of all our guests is our top priority, and we understand your concerns regarding the bathroom design and the floor level change, which is similar to that of the guest room. We apologize for any inconvenience caused. Your feedback has been forwarded to the relevant team for further consideration. We will conduct regular inspections and maintenance to ensure that the in-room amenities remain safe and comfortable for all guests. For further information, our housekeeping team is always ready to assist you if you require any additional equipment to enhance your safety and comfort during your stay. Thank you for your interest and valuable feedback. We hope to welcome you back to Platinum Hotel Tunjungan Surabaya and provide you with an even better stay experience in the future. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Tunjunggan Hotel, Surabaya. Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our excellent location in the heart of Surabaya, making it convenient to access various attractions, shopping malls, and the many great cafes surrounding the hotel. We are proud to know that our service created a positive impression throughout your stay. It was a pleasure for us to provide you with a room with the best view, as you had hoped. We are committed to providing friendly, attentive, and memorable service to all our guests. Furthermore, we greatly appreciate your compliments on the quality of our food. We will pass on your "excellent" compliments to our culinary team as inspiration to further improve the quality of our cuisine. Thank you for choosing Platinum Tunjunggan Hotel, Surabaya. We hope to welcome you back on your next stay and provide you with an equally memorable or even better experience. Sincerely, The Management Team, Platinum Tunjunggan Hotel, Surabaya

Dear Mr. Rizkieni, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for your warm and enthusiastic review. We are delighted to know that your second visit to Platinum Hotel was another memorable experience. There is no greater joy than when all our guests feel comfortable and enjoy every moment of their stay with us. Your comment that you never tire of returning to our hotel is a valuable compliment to our entire team. This motivates us to maintain the quality of our service, the comfort of our facilities, and to create a satisfying experience for every guest. Your trust and loyalty in returning to Platinum Hotel are something we deeply appreciate. We will continue to strive to provide the best service to make your next visit even more special and leave you with beautiful memories. Thank you again for your support and positive review. We look forward to welcoming you again on your next visit and providing you with an even more memorable stay. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Platinum Hotel Tunjungan Surabaya is pleased to express our gratitude for your wonderful review and for choosing us as your first choice for your stay in Surabaya. We are delighted to know that the friendliness and courtesy of our team, from security and reception staff to restaurant staff and housekeeping, created a positive impression throughout your stay. We will pass on this gratitude to our entire team as an inspiration to continue providing the best service. We are proud that our location is one of the reasons you return to stay with us. Our proximity to Tunjungan Street, with its diverse restaurants, shopping malls, and the car-free Sunday morning activities, is an added value for our guests. Furthermore, we are very pleased to know that our hotel facilities and food met your expectations. Guest satisfaction and comfort are always our top priority. Thank you again for your support and loyalty in choosing our hotel multiple times. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, CL - Tunjungan Hotel Platinum Management Surabaya

Dear Ms. Umi, Platinum Hotel Tunjungan Surabaya respectfully submits your very thanks for taking the time to write such a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with your stay at Platinum Hotel Tunjungan Surabaya. We deeply appreciate your appreciation for the hospitality and assistance of all our staff. Providing friendly, warm, and attentive service to all guests is our commitment, and we are proud to know that our services made your stay comfortable. We are also pleased to hear that you enjoyed the food we served. Our culinary team is committed to serving delicious and high-quality food to provide a satisfying dining experience for all guests. Positive reviews like yours encourage us to continue improving the quality of our services and products. Thank you for your trust and support. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya and providing you with an even more memorable stay in the future. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Mr./Ms. Khaya, Warm regards from Platinum Hotel Tunjungan Surabaya. Thank you so much, Mr./Ms. Khaya, for your kind and detailed review of your stay with us. We greatly appreciate your compliments on the quick check-in and check-out process, the friendly staff, and the spacious and comfortable rooms ideal for a family stay. Guest satisfaction and comfort are our top priority, so reviews like this are a great encouragement to our entire team to continue providing the best service. We are delighted to know that our varied breakfast menu contributed to a pleasant experience during your stay. Thank you also for your feedback on the food taste; this will be something we focus on to improve the quality and consistency of the food we serve to all our guests. Furthermore, we are pleased that our central location provides easy access to shopping malls, as well as various dining and entertainment options around the hotel. Once again, we thank you for your trust. We look forward to welcoming you and your family back again in the future for an even more comfortable and memorable stay. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your positive review and appreciation of our hotel. We are delighted to hear that you were satisfied with our service, the cleanliness of the hotel, and the food served in our restaurant. Guest satisfaction is our top priority, so reviews like this are a great inspiration for our entire team to consistently strive for the best service. We especially appreciate your evaluation of the friendliness and quality of service of our staff. Our entire team is committed to providing friendly, professional, and helpful service to ensure every guest feels comfortable throughout their stay. Furthermore, the cleanliness of the hotel premises and the quality of food in our restaurant are also our top priorities. Therefore, we are pleased to know that you enjoyed a memorable stay, from the comfortable amenities to the food served. Thank you for taking the time to share your experience. We hope to welcome and serve you again on your next visit with an even more memorable experience. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Ms. Novia, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much, Ms. Novia, for your wonderful review and appreciation of your stay. We are delighted to know that our hotel is one of the best you have ever visited. Such positive reviews are a source of pride and inspiration for our entire team to continue striving to provide the best possible experience for all our guests. We are especially grateful for your appreciation of the comfort of the room, the pool facilities, and the breakfast served throughout your stay. We are committed to providing facilities and services that are not only comfortable but also memorable experiences for our guests. Thank you for your compliments on our friendly and helpful staff. Providing the best hospitality and service is one of our top priorities, and we will pass on this appreciation to our entire team to encourage them to continue striving for the best service. Thank you again for your trust and recommendation. We hope to welcome you back again in the future and provide you with an even more memorable stay. Sincerely, CL - Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Tunjunggan Hotel Surabaya. Thank you so much for your positive review of your stay. We are delighted to hear that you felt comfortable in the clean and fragrant environment of our hotel, as well as the excellent and satisfying service from our staff. Comfort, cleanliness, and the best service are always our top priorities, aiming to create a memorable stay for every guest. Therefore, your compliments are a great motivation for our entire team to maintain and further improve the quality of our services. We are also very pleased to hear that you plan to stay with us again on your next visit to Surabaya. Your trust and support are a very meaningful reward to us. Thank you for choosing Platinum Tunjunggan Hotel Surabaya as your accommodation. We look forward to welcoming you back for another comfortable and memorable stay in the future. Sincerely, The Management Team, Platinum Tunjunggan Hotel Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to share your stay with us. We are delighted to hear that you appreciated our excellent location in a vibrant area, close to Tunjunggan Plaza Shopping Mall, making it convenient for your activities during your stay in Surabaya. We are proud to know that you were satisfied with the clean and comfortable rooms. Such positive reviews are a great inspiration to our entire team to continuously provide the best service and a pleasant stay for all our guests. Guest satisfaction is our top priority, and we sincerely thank you for your appreciation of our hotel facilities and atmosphere. We hope this positive experience will encourage you to return and stay with us again in the future. Thank you again for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation during your stay in Surabaya. We look forward to welcoming you back and providing even better service in the future. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Ms. Syavira, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your kind and heartfelt review of your stay. We are delighted to hear that you enjoyed the varied breakfast menu we served, especially your bread pudding which you loved so much you wanted seconds! Such compliments bring joy to our entire kitchen team and staff. We are also pleased to know that our hotel's excellent location provided you with great convenience during your stay in Surabaya, particularly easy access to mini-markets, trendy cafes, and other attractions. Thank you for your feedback. Your support and satisfaction motivate us to continue providing the best service and memorable stay experiences. We sincerely hope to welcome you back to Platinum Hotel Tunjungan Surabaya again in the future for an even better experience. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Mr./Ms. Chisa, Warm regards from Platinum Hotel Tunjunggan Surabaya. Thank you for your wonderful and heartwarming review of your stay. Reading your comments brings joy and encouragement to our entire team. We are delighted to know that you felt all the services provided by our staff, from reception to restaurants and other departments, met your expectations. Welcoming, responsiveness, and attention to detail in meeting every guest's needs and requests is always our top priority, aiming to create a comfortable, personalized, and memorable stay. Your personal experience is a great reward for us. We are also proud of the impressive breakfast experience you had. We are happy to share your comments about the diverse and delicious menu, the cleanliness of the dining area, and the beautiful food presentation with our kitchen and service teams as a token of our gratitude for their hard work. Your positive and enthusiastic review continuously motivates us to maintain and improve the quality of services and facilities we provide to all our guests. Thank you for choosing Platinum Hotel Tunjunggan Surabaya as your vacation destination. We sincerely hope to welcome you and your family and loved ones back to stay with us again in the future, and that we can provide you with an even more comfortable, friendly, and memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya