Dear Mrs. Ivana, Warm greetings from the Platinum Tunjungan Hotel in Surabaya. Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed the hotel's strategic location, spacious room, city view, and varied breakfast options that met your expectations. However, we would also like to extend our sincere apologies for any inconvenience caused by the noise from the adjoining room. We fully understand how important quality rest is, especially when traveling. Your feedback regarding the lack of soundproofing, as well as the uncomfortable experience of guests in connecting rooms, is a serious concern for us. Calling security is part of our procedures, and we will continue to evaluate this to ensure a faster and more effective response. Moving forward, we will also strive to be more meticulous in our room arrangements to ensure guests who need quiet are not disturbed. We appreciate your understanding and appreciation of our facilities. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Warmest regards, i Wayan Agus Suartama, Room Division Manager
