Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding the check-in time and your overall impression of the property and services provided. As a serviced residence operating under international brand standards, our official check-in time is 3:00 PM to allow sufficient time for room preparation and quality checks, particularly during high occupancy periods. Nevertheless, we regret any inconvenience this may have caused. Your comments regarding the overall guest experience have been noted and shared with the relevant teams for review. We appreciate your feedback as it helps us identify areas for improvement. Kind regards, Nhung Nguyen Hotel Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our accommodation, facilities, as well as the service provided by our friendly team. Your kind words are a great encouragement for us to continue delivering a comfortable and memorable experience for our guests. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Nhung Nguyen Hotel Manager

Dear Valued Guest, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager

Dear Valued Guest, Thank you for your positive feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable room. At the same time, we appreciate your comment regarding the water pressure in the bathroom. Your feedback has been shared with our Engineering team for review and improvement. Thank you once again, and we look forward to welcoming you back for an even better stay in the future. Kind regards, Nhung Nguyen Hotel Manager

Dear Valued Guest, Thank you for your feedback. We are truly sorry to hear about your experience. We sincerely apologize for the condition of the room, particularly the cleanliness and odor concerns you mentioned. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping team for immediate review and corrective action. We understand how this has impacted your stay and deeply regret the discomfort caused. Your feedback is taken very seriously as we continue to improve our service and hygiene standards. We hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, Nhung Nguyen Hotel Manager

Dear Value Guest, Thank you for your feedback and for your positive rating. We appreciate your comments regarding the room condition and sound insulation. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and engineering teams to review and improve cleaning standards as well as room maintenance. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nhung Nguyen Hotel Manager

Dear H***g, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager

Dear t***g, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear beemoo H.. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager

Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager