How many rooms are available at Citadines Marina Halong?

Citadines Marina Halong has 580 rooms in total.

Does Citadines Marina Halong provide parking?

Yes, Citadines Marina Halong provides parking. Please confirm details directly with the hotel.

Does Citadines Marina Halong have a swimming pool?

Yes, a swimming pool is available at Citadines Marina Halong.

Does Citadines Marina Halong provide early check-in?

Yes, early check-in is available at Citadines Marina Halong, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Citadines Marina Halong?

Citadines Marina Halong is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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Citadines Marina Halong

Name: Citadines Marina Halong
Address: Peninsula 3 Marina Halong Halong Marine Blrd Hung Thang Ward Quang Ninh Province, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000, Peninsula 3 Marina Halong Halong Marine Blrd Hung Thang Ward Quang Ninh Province, Quang Ninh, 200000, Vietnam
Rating: 8.8

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8.8

/10

Very Good

102 reviews

What Guests Say About Their Stay

beemoo H.

8.4

/ 10

Good hotel service, enthusiastic customer support, super lovely receptionist and enthusiastic support for check-in and room issues!

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L***e

10.0

/ 10

Had a lovely stay there at a very good price! The staff was friendly. The room was nice with a huge balcony overlooking the unique scenery of Ha Long. Enjoyed the variety of the room service food and the decoration of the restaurant. One of the best dog-friendly accommodations out there.

Le Tuyet P.

9.7

/ 10

Beautiful hotel. Friendly employee. Brand new room. There is a play area for children. full facilities

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Ron

10.0

/ 10

Staff was great and very helpful. Room was nice. In house restaurant was fantastic. Only problem I had was unfortunately my trip was cut short and they wouldn’t refund any money for the two nights I lost. And it’s there slow season so it’s not like they didn’t have time to rebook the room. More than Half the rooms are vacant.

Fai

10.0

/ 10

We stayed for four nights in the Citidenes, it had a comfortable working space, is close to the boat tours, a great gym and yoga studio as well as two pools. They also have free bicycles for you to explore the town. We stayed in an apartment style room so cooked in the fully equipped kitchen. Would highly recommend.

In the Area

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Peninsula 3 Marina Halong Halong Marine Blrd Hung Thang Ward Quang Ninh Province, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Citadines Marina Halong is located in area / city Bai Chay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Citadines Marina Halong

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What's around Citadines Marina Halong

Peninsula 3 Marina Halong Halong Marine Blrd Hung Thang Ward Quang Ninh Province, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000

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Location

Citadines Marina Halong is located in area / city Bai Chay.

About Citadines Marina Halong

Have fun with various entertaining facilities for you and the whole family at Citadines Marina Halong, a wonderful accommodation for your family holiday.

Not all hotel allow guests with pets, but Citadines Marina Halong welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Citadines Marina Halong exclusively for you.

Citadines Marina Halong is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Citadines Marina Halong.

All facilities in Citadines Marina Halong

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Public Facilities

Early check-in
Room service
Coffee shop
Safety deposit box
Restaurant

Things to Do

Solarium
Indoor pool
Outdoor pool
Children play area

Hotel Services

Concierge
Medical service
24-hour security
24-hour Receptionist

Food and Drinks

Buffet breakfast
Continental breakfast

General

AC
Swimming pool

Accessibilty

Accessible parking
Wheelchair accessible

Nearby Facilities

ATM/Banking
Shops

Kids and Pets

Pets allowed

Accommodation Policy & General Information in Citadines Marina Halong

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 11:00

General Check-in Instructions

We are pleased to inform you that Citadines Marina Halong is safe and has resumed normal operations. However, due to the impact of the recent storm, some amenities will temporarily remain closed until repairs are completed: • Social Lounge (3rd Floor) • On The Rocks Bar (30th Floor) • Outdoor Pool (3rd Floor; The indoor pool on the 30th floor remains operational). We sincerely apologize for any inconvenience this may cause, as this is a general situation in the Halong area after Typhoon Yagi. Our dedicated team is working tirelessly to restore all amenities as quickly as possible. Thank you for your understanding and for being with Citadines Marina Halong!

Extra Breakfast

Accommodation charges VND 340,200/guest for extra breakfast.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Citadines Marina Halong	580
Number of floors in Citadines Marina Halong	26
Another facilities in Citadines Marina Halong	Early check-in, Room service, Coffee shop, Safety deposit box, Solarium

Frequently asked question in Citadines Marina Halong

What are available facilities at Citadines Marina Halong?

There are top facilites at Citadines Marina Halong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)

What is normal check-in & check-out time at Citadines Marina Halong?

The standard check-in time at Citadines Marina Halong is starting from From 15:00 while the latest check-out time is at Before 11:00

Does Citadines Marina Halong provide breakfast?

Yes, Citadines Marina Halong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Citadines Marina Halong?

Citadines Marina Halong is a 5.0-star hotel.

How many floors does Citadines Marina Halong have?

Citadines Marina Halong has 26 floors.

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More Reviews from Other Guests in Citadines Marina Halong

Overall Ratings & Reviews Citadines Marina Halong

Traveloka (102)

8.8

Very Good

From 102 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Citadines Marina Halong

All

Family Friendly (4)

Bedroom (4)

Room Space (3)

Bathroom (3)

Distance to City Center (2)

Surroundings (2)

Accessibility (2)

Staff Friendliness (2)

Wifi (2)

Hotel Area (2)

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Traveler Reviews Citadines Marina Halong

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Customer reviews

Quynh A.

6.2

/10

Reviewed 3 week(s) ago

Check-in 15:00. The room price is not cheap at all, but the management is like a market. Not worthy of a 5-star hotel, more like a condotel.

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Accommodation's Reply

31 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding the check-in time and your overall impression of the property and services provided. As a serviced residence operating under international brand standards, our official check-in time is 3:00 PM to allow sufficient time for room preparation and quality checks, particularly during high occupancy periods. Nevertheless, we regret any inconvenience this may have caused. Your comments regarding the overall guest experience have been noted and shared with the relevant teams for review. We appreciate your feedback as it helps us identify areas for improvement. Kind regards, Nhung Nguyen Hotel Manager

V***O

10.0

/10

Reviewed 8 week(s) ago

I am very satisfied with the quality of the rooms and services at the hotel. The rooms are fully functional, spacious, and suitable for families, long-term stays, or business trips. It's definitely worth a visit to experience.

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4 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our accommodation, facilities, as well as the service provided by our friendly team. Your kind words are a great encouragement for us to continue delivering a comfortable and memorable experience for our guests. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Nhung Nguyen Hotel Manager

P***m

Staycation

10.0

/10

Reviewed 12 week(s) ago

The service experience was excellent, I'm very satisfied with my stay here.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager

Verified Traveler

8.8

/10

Reviewed 13 week(s) ago

The room is spacious and airy, however, the toilet's water pressure is a bit weak and needs improvement.

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Thank you for your positive feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable room. At the same time, we appreciate your comment regarding the water pressure in the bathroom. Your feedback has been shared with our Engineering team for review and improvement. Thank you once again, and we look forward to welcoming you back for an even better stay in the future. Kind regards, Nhung Nguyen Hotel Manager

l***u

Leisure

5.4

/10

Reviewed 15 week(s) ago

After staying here, I don't understand what criteria this hotel uses to be called a 5-star hotel! The interior is old and dirty due to poor cleaning. The floor is sticky and smells terrible. It's terrifying, truly haunting.

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1 people find it helpful

Accommodation's Reply

11 May 2026

Dear Valued Guest, Thank you for your feedback. We are truly sorry to hear about your experience. We sincerely apologize for the condition of the room, particularly the cleanliness and odor concerns you mentioned. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping team for immediate review and corrective action. We understand how this has impacted your stay and deeply regret the discomfort caused. Your feedback is taken very seriously as we continue to improve our service and hygiene standards. We hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, Nhung Nguyen Hotel Manager

N***a

Staycation

8.0

/10

Reviewed 18 week(s) ago

The room was small, old, and the walls were quite dirty, with several marks that looked like pencil drawings. Soundproofing was also poor; you could hear everything happening in the hallway and the next room.

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Accommodation's Reply

15 Apr 2026

Dear Value Guest, Thank you for your feedback and for your positive rating. We appreciate your comments regarding the room condition and sound insulation. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and engineering teams to review and improve cleaning standards as well as room maintenance. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nhung Nguyen Hotel Manager

H***g

Staycation

9.1

/10

Reviewed 51 week(s) ago

The hotel is beautiful and fully equipped. However, I went on a rainy day and felt a musty smell when I first checked in.

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3 people find it helpful

Accommodation's Reply

28 Aug 2025

Dear H***g, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager

t***g

Staycation

8.5

/10

Reviewed 51 week(s) ago

everything is good but the laundry fee is a bit unreasonable

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1 people find it helpful

Accommodation's Reply

18 Aug 2025

Dear t***g, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

beemoo H.

8.4

/10

Reviewed 52 week(s) ago

Good hotel service, enthusiastic customer support, super lovely receptionist and enthusiastic support for check-in and room issues!

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Accommodation's Reply

18 Aug 2025

Dear beemoo H.. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

Quang M.

Staycation

10.0

/10

Reviewed 55 week(s) ago

Worth the money, nothing to complain about

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3 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager

Tran t. H. Y.

8.4

/10

Reviewed 56 week(s) ago

Everything is good except the receptionist can't call.

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1 people find it helpful

Accommodation's Reply

16 Jul 2025

Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

H***a

Staycation

8.2

/10

Reviewed 57 week(s) ago

Super large balcony, nice view, comfortable bed and chair. Location is a bit far from the center, but room amenities are a bit limited, no bathrobes, personal hygiene items are also limited. The swimming pool is tiny but the service and other things are ok.

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1 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

N***n

Staycation

9.1

/10

Reviewed 58 week(s) ago

Nice room, fully furnished, attentive hotel. The elevator is a bit stuck.

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2 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Le Phuong T.

5.0

/10

Reviewed 58 week(s) ago

I'm telling the truth, anyone in Ha Long should avoid this hotel. When I booked a 2-bed room, I didn't know that there were 5 people, the receptionist charged me 1.7 million VND. At that time, I was confused because I didn't know that a 12-year-old child would be charged extra. Then, after only 2 hours, a family member had an emergency and had to go home. I contacted the receptionist for help, but was still charged 1.7 million VND even though I hadn't even stayed the night yet :)

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2 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager

Anh H.

9.1

/10

Reviewed 63 week(s) ago

super crowded hotel, average staff attitude, not too friendly, clean rooms, hotel near the beach but is building a villa next to the beach so the beach is not very clean

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8 people find it helpful

Accommodation's Reply

28 May 2025

Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

L***e

Leisure

10.0

/10

Reviewed 69 week(s) ago

6 people find it helpful

Accommodation's Reply

15 Apr 2025

Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

N***n

10.0

/10

Reviewed 107 week(s) ago

The hotel is so good compared to the price, it's so cheap. My whole family liked it, but the check-in process took a while. My family had great experiences here.

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6 people find it helpful

Accommodation's Reply

30 Jul 2024

Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

T***n

Staycation

10.0

/10

Reviewed 112 week(s) ago

Great. My children always like to go to Citadines every time they return to Ha Long.

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11 people find it helpful

Accommodation's Reply

22 Jun 2024

Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

ᅳ

ᅳ상진ᅳ

Leisure

6.9

/10

Reviewed 122 week(s) ago

Room is so dirty please clean the room.

5 people find it helpful

Accommodation's Reply

10 Apr 2024

Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Oanh K.

9.7

/10

Reviewed 137 week(s) ago

I had a great experience here, everything was perfect

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4 people find it helpful

Accommodation's Reply

02 Jan 2024

Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.