Citadines Marina Halong

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8.8
/10
Very Good
102 reviews

What Guests Say About Their Stay

beemoo H.

8.4
/ 10
Good hotel service, enthusiastic customer support, super lovely receptionist and enthusiastic support for check-in and room issues!
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L***e

10.0
/ 10
Had a lovely stay there at a very good price! The staff was friendly. The room was nice with a huge balcony overlooking the unique scenery of Ha Long. Enjoyed the variety of the room service food and the decoration of the restaurant. One of the best dog-friendly accommodations out there.

Le Tuyet P.

9.7
/ 10
Beautiful hotel. Friendly employee. Brand new room. There is a play area for children. full facilities
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Ron

10.0
/ 10
Staff was great and very helpful. Room was nice. In house restaurant was fantastic. Only problem I had was unfortunately my trip was cut short and they wouldn’t refund any money for the two nights I lost. And it’s there slow season so it’s not like they didn’t have time to rebook the room. More than Half the rooms are vacant.

Fai

10.0
/ 10
We stayed for four nights in the Citidenes, it had a comfortable working space, is close to the boat tours, a great gym and yoga studio as well as two pools. They also have free bicycles for you to explore the town. We stayed in an apartment style room so cooked in the fully equipped kitchen. Would highly recommend.
In the Area
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Peninsula 3 Marina Halong Halong Marine Blrd Hung Thang Ward Quang Ninh Province, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Citadines Marina Halong is located in area / city Bai Chay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Citadines Marina Halong

Peninsula 3 Marina Halong Halong Marine Blrd Hung Thang Ward Quang Ninh Province, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000
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Discover Your Perfect Stay at Citadines Marina Halong

Welcome to Citadines Marina Halong, your premier destination for an unforgettable experience in the breathtaking Quang Ninh Province of Vietnam. Whether you're planning a leisurely vacation, a productive business trip, or a romantic getaway, Citadines Marina Halong offers a harmonious blend of comfort, convenience, and stunning natural beauty. We are delighted to introduce you to our exceptional property, designed to cater to your every need and ensure a truly memorable stay. Room rates at Citadines Marina Halong start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Citadines Marina Halong Location

Nestled in the vibrant heart of Ha Long City, Citadines Marina Halong is ideally situated to offer you the best of this UNESCO World Heritage site. Located at Halong Marina, Hung Thang Ward, Bãi Cháy, Hạ Long, Quảng Ninh, Việt Nam, 1000000, our hotel provides easy access to the city's main attractions and business districts. You'll find yourself just a short drive from the bustling city center, making it convenient to explore local markets and cultural sites. The atmosphere surrounding Citadines Marina Halong is one of serene elegance, offering a peaceful retreat while remaining close to the excitement of Ha Long Bay. For those arriving by air, the nearest major transit hub is conveniently accessible, ensuring a smooth journey to your accommodation.

Citadines Marina Halong Facilities & Services

Facilities for guests at Citadines Marina Halong are designed to enhance your comfort and enjoyment throughout your stay. We pride ourselves on offering a comprehensive range of amenities to suit every traveler's needs.
  • A sparkling swimming pool, perfect for a refreshing dip or lounging under the sun.
  • A well-equipped fitness center to keep up with your workout routine.
  • A dedicated children's play area, ensuring fun for our younger guests.
  • A relaxing spa and wellness center offering a variety of rejuvenating treatments.
  • Complimentary Wi-Fi access throughout the property.
  • On-site parking facilities, available free of charge for guests.
  • A 24-hour front desk to assist with any queries or requests.
Please note that specific operating hours and any additional fees for certain services will be communicated upon check-in.

Citadines Marina Halong Room Types

Explore the diverse room types of Citadines Marina Halong, each meticulously designed to provide a comfortable and stylish living space. We offer a range of accommodations to suit different preferences and group sizes.
  • Deluxe Room:

    Available with City View or Ocean View. Non-smoking rooms are standard. Some Deluxe rooms feature a bathtub for added relaxation.
  • Executive Suite:

    Offering enhanced space and amenities, with options for City View or Ocean View. These are non-smoking rooms, and some include a bathtub.
  • Marina Suite:

    Our premium offering, providing expansive living areas and breathtaking views. Choose between City View or Ocean View. All Marina Suites are non-smoking and feature a bathtub.
  • Family Room:

    Ideal for families traveling together, these spacious rooms are designed for comfort and convenience. Available with City View or Ocean View, these are non-smoking rooms and may include a bathtub.
We strive to accommodate all our guests' needs. Please inquire about pet-friendly room options and any associated cleaning fees, which will be provided in Philippine Pesos (PHP).

Citadines Marina Halong Dining & Restaurants

Savor a culinary journey at Citadines Marina Halong, where our dining venues offer a delightful array of flavors to tantalize your taste buds.
  • The Marina Restaurant:

    Our signature restaurant, offering a delectable breakfast buffet with a wide selection of international and local dishes. Estimated price per person for breakfast is PHP 600. Operating hours are from 6:00 AM to 10:00 AM daily.
  • The Bay View Cafe:

    A casual spot perfect for light snacks, coffee, and refreshing beverages. Enjoy stunning views of Ha Long Bay. Estimated price per person for a light meal is PHP 350. Open from 10:00 AM to 6:00 PM.
  • The Sunset Bar:

    Unwind with a handcrafted cocktail or a glass of wine at our rooftop bar, offering panoramic views of the bay as the sun sets. Estimated price per person for a drink is PHP 450. Open from 5:00 PM to 11:00 PM.

Citadines Marina Halong Nearby Attractions and Activities

Immerse yourself in the beauty and adventure that surrounds Citadines Marina Halong. The area offers a wealth of attractions and activities for every type of traveler.
  • Ha Long Bay:

    A UNESCO World Heritage site, renowned for its thousands of limestone karsts and islets. Take a boat tour to explore its stunning natural beauty.
  • Sung Sot Cave (Surprise Cave):

    One of the largest and most magnificent caves in Ha Long Bay, offering spectacular stalactites and stalagmites.
  • Ti Top Island:

    Famous for its pristine beach and panoramic viewpoint, offering breathtaking vistas of the bay.
  • Quang Ninh Museum:

    A modern architectural marvel showcasing the history, culture, and natural resources of Quang Ninh Province.
  • Bai Chay Tourist Wharf:

    The central hub for many Ha Long Bay cruises and a lively area with shops and restaurants.
If you are looking for other activities around Citadines Marina Halong, check out the best deals on Traveloka: Recommended activities in Ha Long City!

How to Get to Citadines Marina Halong from the Airport

Navigating your way to Citadines Marina Halong is straightforward, with several convenient options available. Understanding how to get to Citadines Marina Halong from the airport ensures a seamless start to your vacation.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. This service can be arranged in advance through our concierge. Estimated cost: PHP 3,500 – PHP 5,000, depending on the airport and vehicle type.
  • Metered/Coupon Taxis:

    Taxis are readily available at the airport. Ensure the meter is used or agree on a coupon fare before starting your journey. Estimated cost: PHP 2,000 – PHP 3,000.
  • Ride-hailing Services:

    You can book a ride through popular ride-hailing apps for a convenient and often cost-effective option. Estimated cost: PHP 1,800 – PHP 2,800.
  • Airport Premium Buses:

    Some airports offer premium bus services that connect to major city centers. Check the availability and routes upon arrival. Estimated cost: PHP 800 – PHP 1,200.
For a stress-free arrival, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Citadines Marina Halong

Citadines Marina Halong stands out as the ideal choice for your next getaway, offering a perfect blend of luxury, comfort, and unparalleled access to the wonders of Quang Ninh Province. We are confident that your stay with us will be nothing short of exceptional.
  • Prime Location:

    Situated in the heart of Ha Long City, offering easy access to major attractions and stunning bay views.
  • Exceptional Facilities:

    From a refreshing swimming pool to a well-equipped fitness center and a relaxing spa, we cater to all your needs.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites designed for your ultimate comfort, many with breathtaking views.
  • Delicious Dining Options:

    Experience a range of culinary delights at our on-site restaurants and bar.
  • Attentive Service:

    Our dedicated staff are committed to providing warm hospitality and ensuring a memorable experience.
Discover the best Room availability at Citadines Marina Halong and start planning your dream vacation today. For seamless Booking Citadines Marina Halong, we recommend using Traveloka. Book budget hotels in Quang Ninh Province and experience the magic of Vietnam. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Citadines Marina Halong

Bar, Cafe and Lounge Citadines Marina Halong
Bar, Cafe and Lounge
Swimming Pool Citadines Marina Halong
Swimming Pool
Entertainment Facility Citadines Marina Halong
Entertainment Facility
Fitness Center Citadines Marina Halong
Fitness Center
Functional Hall Citadines Marina Halong
Functional Hall

Public Facilities

  • Early check-in
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant

Things to Do

  • Solarium
  • Indoor pool
  • Outdoor pool
  • Children play area

Hotel Services

  • Concierge
  • Medical service
  • 24-hour security
  • 24-hour Receptionist

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

General

  • AC
  • Swimming pool

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Shops

Kids and Pets

  • Pets allowed

Accommodation Policy & General Information in Citadines Marina Halong

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

We are pleased to inform you that Citadines Marina Halong is safe and has resumed normal operations. However, due to the impact of the recent storm, some amenities will temporarily remain closed until repairs are completed: • Social Lounge (3rd Floor) • On The Rocks Bar (30th Floor) • Outdoor Pool (3rd Floor; The indoor pool on the 30th floor remains operational). We sincerely apologize for any inconvenience this may cause, as this is a general situation in the Halong area after Typhoon Yagi. Our dedicated team is working tirelessly to restore all amenities as quickly as possible. Thank you for your understanding and for being with Citadines Marina Halong!

Extra Breakfast

Accommodation charges VND 340,200/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Citadines Marina Halong
580
Number of floors in Citadines Marina Halong
26
Another facilities in Citadines Marina Halong
Early check-in, Room service, Coffee shop, Safety deposit box, Solarium

Frequently asked question in Citadines Marina Halong

What are available facilities at Citadines Marina Halong?
There are top facilites at Citadines Marina Halong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Citadines Marina Halong?
The standard check-in time at Citadines Marina Halong is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Citadines Marina Halong provide breakfast?
Yes, Citadines Marina Halong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Citadines Marina Halong?
Citadines Marina Halong is a 5.0-star hotel.
How many floors does Citadines Marina Halong have?
Citadines Marina Halong has 26 floors.
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More Reviews from Other Guests in Citadines Marina Halong

8.8
Very Good
From 102 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Citadines Marina Halong
All
Family Friendly (4)
Bedroom (4)
Room Space (3)
Bathroom (3)
Distance to City Center (2)
Surroundings (2)
Accessibility (2)
Staff Friendliness (2)
Wifi (2)
Hotel Area (2)
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Traveler Reviews Citadines Marina Halong

Number of reviews per page
20
40
Customer reviews
Quynh A.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
Check-in 15:00. The room price is not cheap at all, but the management is like a market. Not worthy of a 5-star hotel, more like a condotel.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding the check-in time and your overall impression of the property and services provided. As a serviced residence operating under international brand standards, our official check-in time is 3:00 PM to allow sufficient time for room preparation and quality checks, particularly during high occupancy periods. Nevertheless, we regret any inconvenience this may have caused. Your comments regarding the overall guest experience have been noted and shared with the relevant teams for review. We appreciate your feedback as it helps us identify areas for improvement. Kind regards, Nhung Nguyen Hotel Manager
V***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I am very satisfied with the quality of the rooms and services at the hotel. The rooms are fully functional, spacious, and suitable for families, long-term stays, or business trips. It's definitely worth a visit to experience.
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4 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our accommodation, facilities, as well as the service provided by our friendly team. Your kind words are a great encouragement for us to continue delivering a comfortable and memorable experience for our guests. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Nhung Nguyen Hotel Manager
P***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The service experience was excellent, I'm very satisfied with my stay here.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The room is spacious and airy, however, the toilet's water pressure is a bit weak and needs improvement.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your positive feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable room. At the same time, we appreciate your comment regarding the water pressure in the bathroom. Your feedback has been shared with our Engineering team for review and improvement. Thank you once again, and we look forward to welcoming you back for an even better stay in the future. Kind regards, Nhung Nguyen Hotel Manager
l***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 15 week(s) ago
After staying here, I don't understand what criteria this hotel uses to be called a 5-star hotel! The interior is old and dirty due to poor cleaning. The floor is sticky and smells terrible. It's terrifying, truly haunting.
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1 people find it helpful
Accommodation's Reply
11 May 2026
Dear Valued Guest, Thank you for your feedback. We are truly sorry to hear about your experience. We sincerely apologize for the condition of the room, particularly the cleanliness and odor concerns you mentioned. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping team for immediate review and corrective action. We understand how this has impacted your stay and deeply regret the discomfort caused. Your feedback is taken very seriously as we continue to improve our service and hygiene standards. We hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, Nhung Nguyen Hotel Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 19 week(s) ago
The room was small, old, and the walls were quite dirty, with several marks that looked like pencil drawings. Soundproofing was also poor; you could hear everything happening in the hallway and the next room.
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Accommodation's Reply
15 Apr 2026
Dear Value Guest, Thank you for your feedback and for your positive rating. We appreciate your comments regarding the room condition and sound insulation. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and engineering teams to review and improve cleaning standards as well as room maintenance. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nhung Nguyen Hotel Manager
H***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 51 week(s) ago
The hotel is beautiful and fully equipped. However, I went on a rainy day and felt a musty smell when I first checked in.
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3 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear H***g, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager
t***g
icon-Staycation
Staycation
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8.5
/10
Reviewed 52 week(s) ago
everything is good but the laundry fee is a bit unreasonable
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear t***g, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
beemoo H.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 53 week(s) ago
Good hotel service, enthusiastic customer support, super lovely receptionist and enthusiastic support for check-in and room issues!
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Accommodation's Reply
18 Aug 2025
Dear beemoo H.. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
Quang M.
icon-Staycation
Staycation
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10.0
/10
Reviewed 56 week(s) ago
Worth the money, nothing to complain about
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3 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager
Tran t. H. Y.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 57 week(s) ago
Everything is good except the receptionist can't call.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Super large balcony, nice view, comfortable bed and chair. Location is a bit far from the center, but room amenities are a bit limited, no bathrobes, personal hygiene items are also limited. The swimming pool is tiny but the service and other things are ok.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 59 week(s) ago
Nice room, fully furnished, attentive hotel. The elevator is a bit stuck.
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
Le Phuong T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 59 week(s) ago
I'm telling the truth, anyone in Ha Long should avoid this hotel. When I booked a 2-bed room, I didn't know that there were 5 people, the receptionist charged me 1.7 million VND. At that time, I was confused because I didn't know that a 12-year-old child would be charged extra. Then, after only 2 hours, a family member had an emergency and had to go home. I contacted the receptionist for help, but was still charged 1.7 million VND even though I hadn't even stayed the night yet :)
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager
Anh H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 64 week(s) ago
super crowded hotel, average staff attitude, not too friendly, clean rooms, hotel near the beach but is building a villa next to the beach so the beach is not very clean
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8 people find it helpful
Accommodation's Reply
28 May 2025
Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
L***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 69 week(s) ago
Had a lovely stay there at a very good price! The staff was friendly. The room was nice with a huge balcony overlooking the unique scenery of Ha Long. Enjoyed the variety of the room service food and the decoration of the restaurant. One of the best dog-friendly accommodations out there.
6 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 107 week(s) ago
The hotel is so good compared to the price, it's so cheap. My whole family liked it, but the check-in process took a while. My family had great experiences here.
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6 people find it helpful
Accommodation's Reply
30 Jul 2024
Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 112 week(s) ago
Great. My children always like to go to Citadines every time they return to Ha Long.
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+2
11 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
ᅳ상진ᅳ
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 123 week(s) ago
Room is so dirty please clean the room.
5 people find it helpful
Accommodation's Reply
10 Apr 2024
Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager
Oanh K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 137 week(s) ago
I had a great experience here, everything was perfect
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4 people find it helpful
Accommodation's Reply
02 Jan 2024
Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager
Number of reviews per page
20
40

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Exterior 4 Citadines Marina Halong

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 102 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Citadines Marina Halong
All
Family Friendly (4)
Bedroom (4)
Room Space (3)
Bathroom (3)
Distance to City Center (2)
Surroundings (2)
Accessibility (2)
Staff Friendliness (2)
Wifi (2)
Hotel Area (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Citadines Marina Halong

Number of reviews per page
20
40
Customer reviews
Quynh A.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
Check-in 15:00. The room price is not cheap at all, but the management is like a market. Not worthy of a 5-star hotel, more like a condotel.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding the check-in time and your overall impression of the property and services provided. As a serviced residence operating under international brand standards, our official check-in time is 3:00 PM to allow sufficient time for room preparation and quality checks, particularly during high occupancy periods. Nevertheless, we regret any inconvenience this may have caused. Your comments regarding the overall guest experience have been noted and shared with the relevant teams for review. We appreciate your feedback as it helps us identify areas for improvement. Kind regards, Nhung Nguyen Hotel Manager
V***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I am very satisfied with the quality of the rooms and services at the hotel. The rooms are fully functional, spacious, and suitable for families, long-term stays, or business trips. It's definitely worth a visit to experience.
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4 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our accommodation, facilities, as well as the service provided by our friendly team. Your kind words are a great encouragement for us to continue delivering a comfortable and memorable experience for our guests. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Nhung Nguyen Hotel Manager
P***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The service experience was excellent, I'm very satisfied with my stay here.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The room is spacious and airy, however, the toilet's water pressure is a bit weak and needs improvement.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your positive feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable room. At the same time, we appreciate your comment regarding the water pressure in the bathroom. Your feedback has been shared with our Engineering team for review and improvement. Thank you once again, and we look forward to welcoming you back for an even better stay in the future. Kind regards, Nhung Nguyen Hotel Manager
l***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 15 week(s) ago
After staying here, I don't understand what criteria this hotel uses to be called a 5-star hotel! The interior is old and dirty due to poor cleaning. The floor is sticky and smells terrible. It's terrifying, truly haunting.
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1 people find it helpful
Accommodation's Reply
11 May 2026
Dear Valued Guest, Thank you for your feedback. We are truly sorry to hear about your experience. We sincerely apologize for the condition of the room, particularly the cleanliness and odor concerns you mentioned. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping team for immediate review and corrective action. We understand how this has impacted your stay and deeply regret the discomfort caused. Your feedback is taken very seriously as we continue to improve our service and hygiene standards. We hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, Nhung Nguyen Hotel Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 19 week(s) ago
The room was small, old, and the walls were quite dirty, with several marks that looked like pencil drawings. Soundproofing was also poor; you could hear everything happening in the hallway and the next room.
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Accommodation's Reply
15 Apr 2026
Dear Value Guest, Thank you for your feedback and for your positive rating. We appreciate your comments regarding the room condition and sound insulation. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and engineering teams to review and improve cleaning standards as well as room maintenance. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nhung Nguyen Hotel Manager
H***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 51 week(s) ago
The hotel is beautiful and fully equipped. However, I went on a rainy day and felt a musty smell when I first checked in.
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3 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear H***g, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager
t***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 52 week(s) ago
everything is good but the laundry fee is a bit unreasonable
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear t***g, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
beemoo H.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 53 week(s) ago
Good hotel service, enthusiastic customer support, super lovely receptionist and enthusiastic support for check-in and room issues!
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Accommodation's Reply
18 Aug 2025
Dear beemoo H.. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
Quang M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Worth the money, nothing to complain about
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3 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager
Tran t. H. Y.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 57 week(s) ago
Everything is good except the receptionist can't call.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Super large balcony, nice view, comfortable bed and chair. Location is a bit far from the center, but room amenities are a bit limited, no bathrobes, personal hygiene items are also limited. The swimming pool is tiny but the service and other things are ok.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 59 week(s) ago
Nice room, fully furnished, attentive hotel. The elevator is a bit stuck.
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
Le Phuong T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 59 week(s) ago
I'm telling the truth, anyone in Ha Long should avoid this hotel. When I booked a 2-bed room, I didn't know that there were 5 people, the receptionist charged me 1.7 million VND. At that time, I was confused because I didn't know that a 12-year-old child would be charged extra. Then, after only 2 hours, a family member had an emergency and had to go home. I contacted the receptionist for help, but was still charged 1.7 million VND even though I hadn't even stayed the night yet :)
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager
Anh H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 64 week(s) ago
super crowded hotel, average staff attitude, not too friendly, clean rooms, hotel near the beach but is building a villa next to the beach so the beach is not very clean
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8 people find it helpful
Accommodation's Reply
28 May 2025
Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
L***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 69 week(s) ago
Had a lovely stay there at a very good price! The staff was friendly. The room was nice with a huge balcony overlooking the unique scenery of Ha Long. Enjoyed the variety of the room service food and the decoration of the restaurant. One of the best dog-friendly accommodations out there.
6 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 107 week(s) ago
The hotel is so good compared to the price, it's so cheap. My whole family liked it, but the check-in process took a while. My family had great experiences here.
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6 people find it helpful
Accommodation's Reply
30 Jul 2024
Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 112 week(s) ago
Great. My children always like to go to Citadines every time they return to Ha Long.
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11 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
ᅳ상진ᅳ
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 123 week(s) ago
Room is so dirty please clean the room.
5 people find it helpful
Accommodation's Reply
10 Apr 2024
Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager
Oanh K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 137 week(s) ago
I had a great experience here, everything was perfect
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4 people find it helpful
Accommodation's Reply
02 Jan 2024
Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager
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