It was good, but there's room to improve

We recently stayed here and were very pleased with how clean our room was. The staff was truly friendly and accommodating, which made our stay very enjoyable. When I unfortunately caught a cold toward the end of our trip, the staff was kind enough to provide hot tea, which was much appreciated. However, there were a couple of areas for improvement. While we enjoyed the overall friendly atmosphere, I really wished our room had a mini-fridge to keep drinks cold and store snacks. The walkway to the room was difficult to navigate with luggage. Additionally, we booked a room with a pool, but we couldn't use it because it had a significant amount of debris and bugs. We ended up using the larger main pool instead. Despite these issues, the great service from the staff made our stay a pleasant one.

El personal excepcionalmente amable y cálido. Nos tocó la habitación 5, la cual en general está bien pero nos tocaron vecinos muy muy ruidosos y peleoneros, dos noches seguidas gritando con palabras altisonantes y desafortunadamente la habitación no tiene cancelación de ruido. El desayuno muy completo y delicioso. Gracias

A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.

The vibe is perfect! Super cute! Great staff!!

Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.

The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.

Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.

Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.

Muy buen servicio

Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly. Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day. Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?

A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.

Nice staff, nice inviting environment

From the time we got there to the time we left, we were very pleased with the Hotel Unknown. The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling. Our room was always cleaned very well, the bathroom was spotless! Thank you Andrea! We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias! We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance. Every staff member was friendly, very helpful and seemed to genuinely love working there. Thank you for a great stay at your "Unknown Hotel "

Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.

Room was amazing, staff was very friendly and breakfast was wonderful.

Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant. Breakfast included is also a plus & location also. I would come back but with a lot of mosquito repellent 😅

Everything was perfect. The breakfast was very good and the staff very nice.

The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!

Staff :)