Hotel Unknown

Hotels
9.2
/10
Exceptional
408 reviews

What Guests Say About Their Stay

Adriana

10.0
/ 10
El personal excepcionalmente amable y cálido. Nos tocó la habitación 5, la cual en general está bien pero nos tocaron vecinos muy muy ruidosos y peleoneros, dos noches seguidas gritando con palabras altisonantes y desafortunadamente la habitación no tiene cancelación de ruido. El desayuno muy completo y delicioso. Gracias

Sandy

10.0
/ 10
A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.

sarai

10.0
/ 10
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
In the Area
See Map
559 Calle 53, Centro, Mérida, Estado de Yucatán, Mexico, 97000

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Staying at Hotel Unknown is a good choice when you are visiting Mérida. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Unknown

559 Calle 53, Centro, Mérida, Estado de Yucatán, Mexico, 97000
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Lobby Hotel Unknown
Exterior 2 Hotel Unknown

Discover More About Hotel Unknown

General


In Mérida (Mérida Centro)

Location


With a stay at Hotel Unknown in Mérida (Mérida Centro), you'll be within a 5-minute drive of Paseo de Montejo and Plaza Grande. This spa hotel is 6.1 mi (9.8 km) from U.S. Consulate General Mérida and 2.1 mi (3.4 km) from Yucatan International Convention Center.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Santiago Park - 0.5 km / 0.3 mi
Casa Frederick Catherwood - 0.5 km / 0.3 mi
Catherwood House Museum - 0.6 km / 0.3 mi
Merida English Library - 0.6 km / 0.4 mi
Parque Santa Lucía - 1 km / 0.6 mi
Universidad Autónoma de Yucatán - 1 km / 0.6 mi
Jose Peon Contreras Theater - 1.2 km / 0.7 mi
House of Culture of the Mayab - 1.2 km / 0.7 mi
The Rectory Jesus Third Order - 1.2 km / 0.8 mi
Hidalgo Park - 1.3 km / 0.8 mi
Casino La Cima - 1.3 km / 0.8 mi
Centro Cultural El Olimpo - 1.3 km / 0.8 mi
Municipal Palace of Merida - 1.3 km / 0.8 mi
Palacio del Gobernador - 1.3 km / 0.8 mi
Plaza Grande - 1.4 km / 0.9 mi

The nearest major airport is Mérida International Airport (MID) - 7.1 km / 4.4 mi

Facilities


Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Dining


At Hotel Unknown, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 11:00 AM.

Rooms


Make yourself at home in one of the 20 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.

All facilities in Hotel Unknown

Swimming Pool Hotel Unknown
Swimming Pool
Entertainment Facility Hotel Unknown
Entertainment Facility
Common Space Hotel Unknown
Common Space
Lobby Hotel Unknown
Lobby
Exterior Hotel Unknown
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Spa
  • Pool sun loungers

Food and Drinks

  • Breakfast
  • Continental breakfast

General

  • Banquet
  • Smoking area

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Public Facilities

  • Safety deposit box

Accommodation Policy & General Information in Hotel Unknown

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Unknown
20
Another facilities in Hotel Unknown
Laundry service, Luggage storage, 24-hour Receptionist, Concierge, Outdoor pool

Frequently asked question in Hotel Unknown

What are available facilities at Hotel Unknown?
There are top facilites at Hotel Unknown such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Unknown?
The standard check-in time at Hotel Unknown is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Unknown provide breakfast?
Yes, Hotel Unknown provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Unknown?
Hotel Unknown is a 3.5-star hotel.
How many rooms are available at Hotel Unknown?
Hotel Unknown has 20 rooms in total.
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More Reviews from Other Guests in Hotel Unknown

9.2
Exceptional
From 408 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Unknown

Number of reviews per page
20
40
Top reviews
Adrian
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It was good, but there's room to improve
Aurora M
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We recently stayed here and were very pleased with how clean our room was. The staff was truly friendly and accommodating, which made our stay very enjoyable. When I unfortunately caught a cold toward the end of our trip, the staff was kind enough to provide hot tea, which was much appreciated. However, there were a couple of areas for improvement. While we enjoyed the overall friendly atmosphere, I really wished our room had a mini-fridge to keep drinks cold and store snacks. The walkway to the room was difficult to navigate with luggage. Additionally, we booked a room with a pool, but we couldn't use it because it had a significant amount of debris and bugs. We ended up using the larger main pool instead. Despite these issues, the great service from the staff made our stay a pleasant one.
Read More
Adriana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

El personal excepcionalmente amable y cálido. Nos tocó la habitación 5, la cual en general está bien pero nos tocaron vecinos muy muy ruidosos y peleoneros, dos noches seguidas gritando con palabras altisonantes y desafortunadamente la habitación no tiene cancelación de ruido. El desayuno muy completo y delicioso. Gracias
Sandy
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.
Yevette
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The vibe is perfect! Super cute! Great staff!!
sarai
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Cherie
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.
Matthew
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Judy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
ADRIANA
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Muy buen servicio
Lynn
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly. Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day. Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Read More
Camilla
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Larkin
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice staff, nice inviting environment
William
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

From the time we got there to the time we left, we were very pleased with the Hotel Unknown. The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling. Our room was always cleaned very well, the bathroom was spotless! Thank you Andrea! We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias! We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance. Every staff member was friendly, very helpful and seemed to genuinely love working there. Thank you for a great stay at your "Unknown Hotel "
Read More
Holly
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Christina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was amazing, staff was very friendly and breakfast was wonderful.
Sami
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant. Breakfast included is also a plus & location also. I would come back but with a lot of mosquito repellent 😅
Ralph
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Everything was perfect. The breakfast was very good and the staff very nice.
Miguel Angel
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Irais Daniela
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff :)
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Unknown

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 408 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Unknown

Number of reviews per page
20
40
Top reviews
Adrian
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It was good, but there's room to improve
Aurora M
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We recently stayed here and were very pleased with how clean our room was. The staff was truly friendly and accommodating, which made our stay very enjoyable. When I unfortunately caught a cold toward the end of our trip, the staff was kind enough to provide hot tea, which was much appreciated. However, there were a couple of areas for improvement. While we enjoyed the overall friendly atmosphere, I really wished our room had a mini-fridge to keep drinks cold and store snacks. The walkway to the room was difficult to navigate with luggage. Additionally, we booked a room with a pool, but we couldn't use it because it had a significant amount of debris and bugs. We ended up using the larger main pool instead. Despite these issues, the great service from the staff made our stay a pleasant one.
Read More
Adriana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

El personal excepcionalmente amable y cálido. Nos tocó la habitación 5, la cual en general está bien pero nos tocaron vecinos muy muy ruidosos y peleoneros, dos noches seguidas gritando con palabras altisonantes y desafortunadamente la habitación no tiene cancelación de ruido. El desayuno muy completo y delicioso. Gracias
Sandy
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.
Yevette
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The vibe is perfect! Super cute! Great staff!!
sarai
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Cherie
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.
Matthew
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Judy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
ADRIANA
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Muy buen servicio
Lynn
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly. Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day. Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Read More
Camilla
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Larkin
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice staff, nice inviting environment
William
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

From the time we got there to the time we left, we were very pleased with the Hotel Unknown. The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling. Our room was always cleaned very well, the bathroom was spotless! Thank you Andrea! We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias! We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance. Every staff member was friendly, very helpful and seemed to genuinely love working there. Thank you for a great stay at your "Unknown Hotel "
Read More
Holly
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Christina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was amazing, staff was very friendly and breakfast was wonderful.
Sami
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant. Breakfast included is also a plus & location also. I would come back but with a lot of mosquito repellent 😅
Ralph
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Everything was perfect. The breakfast was very good and the staff very nice.
Miguel Angel
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Irais Daniela
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff :)
Number of reviews per page
20
40