The stay was okay for our family of five, but there were several small maintenance and cleanliness issues that affected the overall experience. The hand soap pump in the bathroom did not work, part of the tap in the smaller bathroom fell off when touched, and the temperature was set to 22°C when we arrived on a hot day. A couple of sink plugs also seemed broken, so we had to lift them manually each time we used the bathroom sinks to drain the water. We also noticed visible splatter on the walls and a few spots on the floor. Given the price and overall experience, we would likely look at other options in the future.

Check-in was very difficult as we never received a code and then had trouble contacting for it. Also, code stopped working. But it was an exceptional room. Clean, well maintained, and well stocked with things needed for a good stay

Everything was good except no elevator. Bed rooms on second floor, while living room on 3rd floor which is abnormal.

Lots of places within walking distance, suite was very nice and bed super comfortable, will definitely stay there again

Everything was great. Beautiful rooms fully served and well maintained, nice to explore downtown close to many dinner restaurants and bars fully recommended. For sure we will be come back.

Very large suite, with 2 bedrooms and 2.5 bathrooms !

Hide bed wss very comfy place was clean. I didn’t like no staff to help no front desk ,

The room was clean and well appointed. No front desk at this property so you have to get a code emailed to you to open a room. When the TV wouldn't connect to wifi at 12:30am, it would take a phone call and that was not happening. But no onsite desk staff might be the new way of things for smaller hotels. Parking was great and the location was downtown, hard to beat. Walkable and bike-able to everything. Overall a great experience and would return.

This unit was dirty, and was really poorly stocked, no pots, pans, etc. There was trash in the parking lot. I would not stay here again.

Ideal location! Room was clean and kitchen was a bonus. I'd definitely book again when back in Revelstoke.

The hotel is very clean and great for a group of people. We were two families with young kids. The property was big enough for us to live. There are restaurants and grocery store nearby.

No early check in which given the room was available you still had to wait till 4pm. When traveling long distances it not super helpful. There is no staff there at all no one to help so this is not good either. You have to do their check info to get the door code. Otherwise you’re locked out. Floors were not clean hair under the table in the kitchen so you know they did not wash or sweep there.

Poor service

Be prepared for lots of stairs if booking a 3 bedroom. No elevator. The remote did not work in main bedroom TV and staff did not help. Wish all bedrooms had TVs.

My family had a great stay here it's a great location walkable distance from most places to eat.

We had the two-bedroom. Very nice, very clean, great coffee. And really well-located right in the downtown area. Easy to walk to many restaurants, grocery store, etc. And the music festival was only two blocks away. Definitely would stay here again.

Beautiful, fantastic property - highly recommend. Would spend another night if they had room. Just double-check which location you’re headed to, as there’s more than one; I went to the wrong one first. Check-in is contactless, but the instructions are easy to follow, especially when arriving late - I didn’t get in until around 2am after the highway closed, but it was still smooth and easy. Downtown was all closed up when I arrived, but I woke up to a fantastic market and so many great coffee shops and breakfast spots nearby. The bed was super comfy, and I loved that they stock Rocky Mountain Soap Co. Currently sitting beside the Columbia River enjoying the view and wishing I had more time in Revelstoke! Will definitely be back to explore it properly and would stay here again.

We had a 2 bedroom, 2 bathroom room. There is no front desk at this property, but when we didn’t initially get the check-in email we called the phone number listed and our issue was resolved quickly. We used the rooftop hot tubs and they seemed clean and they were hot. Overall our family would stay here again.

convenient located, well maintained, has everything you need for a family. Clean and tidy!

The space was excellent, with more than enough room for a family of 6. The full kitchen had everything we needed. The only struggle we had was with check-in. It's not clearly marked, and there was not warning/notice ahead of time that we would have to scan a QR code to check-in. It would have been best to receive an email the morning of our check-in to pre check-in. This way, we would have had our code and instructions for getting in. Whereas, we had to wait for the receptionist to accept our check-in when we arrived, which I had to call to make sure they got our submission. This was the most frustrating part, but otherwise the stay was amazing. I'd highly recommend Basecamp and will come back again.