Front One Hotel Mesir Surabaya

Explore Front One Hotel Mesir Surabaya
9.3
Exceptional
From 197 reviews
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Cleanliness

9.2

Room Comfort

9.3

Meal

9.0

Location

9.4

Service and Facilites

9.2

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Ambiance (18)
Staff Friendliness (17)
Hotel Area (16)
Bedroom (15)
Surroundings (14)
Bathroom (14)
Family Friendly (13)
Check-in/out Time (13)
Room Space (13)
Distance to City Center (12)
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Traveler Reviews Front One Hotel Mesir Surabaya

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Customer reviews
A***a
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Business
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8.2
/10
Reviewed 2 day(s) ago
Nice. Comfortable. Fragrant. Clean. Perfect.
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N***s
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9.4
/10
Reviewed 4 day(s) ago
Comfortable and clean with a pocket-friendly budget.
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V***a
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10.0
/10
Reviewed 5 day(s) ago
Comfortable for that price, worth it.
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Gilda H. M. R.
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8.8
/10
Reviewed 2 week(s) ago
The service and friendliness of the hotel staff was excellent.
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Darum S.
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6.1
/10
Reviewed 2 week(s) ago
One of the room attendants (Rivaldo) was not working according to standard operating procedures (SOP). He opened the guest room while the guest was out of the room. He denied the incident when told. He said the SOP stated that he could open the room even if there was still a guest in the room.
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1 people find it helpful
Accommodation's Reply
12 Sep 2026
Dear Mr. Darum S., Greetings. Thank you for sharing your experience and feedback during your stay at FrontOne Hotel Mesir Surabaya. We apologize for the inconvenience and concern you experienced regarding the room entry by the waiter. We understand that guest privacy and security are paramount. For this incident, we will conduct an internal investigation and evaluation, including reviewing our room entry procedures and confirming with the relevant teams our standard operating procedures (SOPs) and guest etiquette. We regret that your response to your dissatisfaction appeared dismissive. This is concerning for us, as all guest feedback should be heard and handled with a professional and courteous attitude. Thank you for your information; this feedback is crucial to our evaluation to improve our SOP implementation, maintain guest privacy, and prevent similar incidents from happening again. Sincerely, General Manager, FrontOne Hotel Mesir Surabaya
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HOLILUR R.
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8.2
/10
Reviewed 5 week(s) ago
The staff at the front desk was less than excellent. When I first arrived to check in, no one was there for 30 minutes before I had to ask the security guard to come inside.
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Accommodation's Reply
25 Aug 2026
Dear Mr. Holilur R., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for sharing your experience staying at Front One Hotel Mesir Surabaya. We apologize for the inconvenience you experienced during check-in, particularly the lack of staff at the reception counter, requiring you to seek assistance from security personnel to contact staff. We understand that waiting for up to 30 minutes is not an experience a guest should have, especially on their first visit. We will seriously follow up on this matter with our front desk team to assess the availability and security of the reception area to ensure that staff are always readily available to assist and serve guests quickly. Thank you for your feedback. This comments are valuable evaluation data for us to improve the discipline, responsiveness, and quality of our front desk service in the future. We hope to have the opportunity to provide you with a better stay experience on your next visit. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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f***u
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Staycation
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9.4
/10
Reviewed 5 week(s) ago
I recommend this hotel if you're in Surabaya. It's a nice hotel with friendly staff. I'll definitely stay here again next time I'm in Surabaya 👍🏻
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Accommodation's Reply
10 Aug 2026
Dear Gentlemen/Ladies, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your excellent review and rating for Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that you felt comfortable during your stay and received a warm welcome from all of our team. Your feedback is very meaningful to us. We are also pleased to know that you plan to stay with us again when you visit Surabaya. We look forward to seeing you again on your next visit. We hope to continue providing you with a comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya
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D***i
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10.0
/10
Reviewed 6 week(s) ago
staff hotel ramah siiiiiiiiiiiiiip
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh, We sincerely thank you for your excellent rating and positive feedback regarding Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that the service of our hotel staff created a wonderful impression during your stay. This appreciation is a great encouragement to our entire team in continuing to provide friendly, professional, and dedicated service. We hope to welcome you back on your next visit for an even more memorable stay. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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e***a
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10.0
/10
Reviewed 7 week(s) ago
Champion facilities and staff as well as food.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh, We sincerely thank you for your excellent review and appreciation of Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to hear that you were satisfied with the facilities, the friendliness of our staff, and the food we served during your stay. This praise motivates our entire team to strive to maintain the quality of our facilities, services, and food to always provide the best possible experience for all our guests. We hope to welcome you back on your next visit for an even better experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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RL CHESS
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8.5
/10
Reviewed 7 week(s) ago
The bathroom cannot be locked.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh, Thank you for your feedback regarding the in-room amenities during your stay at Front One Mesir Surabaya. We apologize for the inconvenience caused by the bathroom door not locking properly, which certainly did not meet the standards of comfort and safety we expect. We have noted this feedback and will forward it to the relevant department for investigation and to ensure that the in-room amenities are functioning correctly again. Thank you for your attention and suggestion. We hope to have the opportunity to provide you with a more comfortable stay on your next visit. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya
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M***d
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9.0
/10
Reviewed 9 week(s) ago
The rooms were okay, and the front rooms were clean. Unfortunately, the breakfast was less than satisfying, especially in terms of taste.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your review and rating of Front One Mesir Surabaya. Alhamdulillah, we are pleased to hear that you were satisfied with the condition of your room and cleanliness during your stay. However, we regret that the breakfast experience, especially in terms of taste, did not meet your expectations. Your feedback regarding the taste of the breakfast is very important to us, and we will share it with our food and beverage and kitchen team to use as feedback in our evaluation to improve the quality and consistency of the menu we serve. We hope to have the opportunity to welcome you again and provide you with a better stay experience, including breakfast. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya
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R***l
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10.0
/10
Reviewed 9 week(s) ago
Sorry, the Wi-Fi is slow at night and the TV display is the same.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your excellent rating and feedback for Front One Hotel Mesir Surabaya. We apologize for the inconvenience related to the slow Wi-Fi connection at night and the limited TV channel selection. Although you gave us a perfect 10, this feedback remains important to us. We will forward this to the relevant team for evaluation, particularly regarding the stability of the Wi-Fi network at night and the variety of TV channels available in the rooms. Thank you for your feedback. We hope to provide you with an even more comfortable and enjoyable stay on your next visit. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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Haddori A.
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Transit
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8.2
/10
Reviewed 9 week(s) ago
Near Tanjung Perak harbor, the rooms are quite clean.
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Accommodation's Reply
25 Aug 2026
Dear Mr. Haddori A., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your review and rating of Front One Mesir Surabaya. Alhamdulillah, we are pleased to hear that you were satisfied with the cleanliness of the room and the hotel's excellent location, including the convenient access to Tanjung Perak Port. Your comments and rating encourage us to continuously improve the cleanliness, comfort, and quality of service to provide a better guest experience. We hope to welcome you back on your next visit to Front One Mesir Surabaya. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Nice and cozy place to stay for pleasure or business.
1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Bapak/Ibu yang terhormat, Assalamu’alaikum Warahmatullahi Wabarakatuh. Thank you very much for your excellent rating and for sharing your positive experience at Front One Hotel Mesir Surabaya. We are delighted to know that you found our hotel to be a nice and cozy place to stay, whether for leisure or business purposes. Your kind feedback is a great motivation for our entire team to continue providing comfortable accommodations and warm, professional service to every guest. We look forward to welcoming you back to Front One Hotel Mesir Surabaya on your next visit to Surabaya. Wassalamu’alaikum Warahmatullahi Wabarakatuh. Warm regards, General Manager Front One Hotel Mesir Surabaya
Siti F.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
This is my second stay at this hotel. The staff is friendly, the rooms are clean, the Wi-Fi is fast, and the atmosphere is comfortable. It's close to the tomb of Sunan Ampel. The hotel's surroundings also offer a wide variety of culinary options.
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+4
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Accommodation's Reply
25 Aug 2026
Dear Mrs. Siti F., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your excellent review and rating for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that this was your second visit and that you felt comfortable again during your stay with us. We are also pleased to hear that you were satisfied with the friendliness of our staff, the cleanliness of the rooms, the Wi-Fi connectivity, and the comfortable atmosphere of the hotel. Our location near the Sunan Ampel area and the variety of food options around the hotel are one of the advantages we are proud of. Thank you again for trusting Front One Hotel Mesir Surabaya to take care of your accommodation needs. We hope to remain your choice every time you visit Surabaya. See you next time. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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M***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's just that the drink smells bad, it needs to be replaced with a good one.
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Accommodation's Reply
25 Aug 2026
Dear Gentlemen/Ladies, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your excellent rating and feedback during your stay at Front One Hotel Mesir Surabaya. We apologize for any inconvenience regarding the beverage you found to have an unpleasant odor. This feedback has been received and we will forward it to the relevant team immediately to investigate the quality and condition of the beverages provided in your room. We will ensure that all amenities provided to guests are always in good working order. Thank you for your attention and feedback. We look forward to welcoming you back again on your next stay with an even better experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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Adrian M.
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10.0
/10
Reviewed 11 week(s) ago
The hotel is clean, nice, and affordable. It's a perfect choice for travelers looking to stay.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr. Adrian M., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your excellent rating and positive review of Front One Hotel Mesir Surabaya. Alhamdulillah, we are very pleased to know that you were satisfied with the cleanliness, quality of the hotel, and the price we offered. We greatly appreciate your feedback in considering Front One Hotel Mesir Surabaya as one of your accommodation options for travelers. This compliment motivates our entire team to strive to maintain cleanliness, comfort, quality of service, and provide the best possible stay experience at a reasonable price. We hope to welcome you again on your next visit to Surabaya. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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Uswatun N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
A school holiday staycation for the kids and family to create memories for them before the new school year begins. We started our island-hopping vacation first, departing from Banjarmasin city to Surabaya. This holiday rhythm was a little different, as it required many adjustments to the original plan. This was because we had elderly and less fit parents, as well as a baby under 1 year old and two other children. Initially, we were confused about choosing accommodation at the KHAS Hotel or nearby, but it turned out there was a closer hotel to start the holiday with a pilgrimage to Sunan Ampel, specifically at FRONT ONE EMIRATES HOTEL. This hotel is nice and almost 100% similar to the photos. The hotel is new so it's still clean and fresh. The look is elegant and modern, although on the second floor you end up with a rooftop view, hehe. But this hotel is very quickly booked, make sure to book through a similar app before extending manually. The staff and everyone are friendly, kind, and smiley. The food is delicious and even if you don't have breakfast, there are lots of food vendors around the hotel, affordable and cheap. Swarma Khan Kebab and other Middle Eastern specialties. The hotel is child-friendly, minimalist, elegant, and clean. There were a few small mosquitoes in the bathroom, but that's okay because they weren't too bothersome. Wi-Fi and water were excellent. Access was easy, and the staff even provided travel advice to Malang. If I go to Surabaya again, I'll definitely come back here. Hopefully, it continues to grow and be consistent. Keep it up. If I could add another 4-5 days, I'd really like to, and next time, God willing, I'll be able to stay longer.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr./Mrs. Uswatun N., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you so much for your excellent rating and the comprehensive and detailed review you shared about Front One Mesir Hotel Surabaya. Alhamdulillah, we are delighted to know that Front One Mesir Hotel was a part of your family's vacation, especially your inter-island trip from Banjarmasin to Surabaya and the Ampel Mosque pilgrimage. It was a great honor for us to provide a comfortable place for your family, including children and parents. We greatly appreciate your compliments regarding the cleanliness, the modern and luxurious design of the hotel, the friendly staff, the food, the Wi-Fi connectivity, and the smooth water supply throughout your stay. We are also pleased that the hotel's location near many Middle Eastern restaurants and convenient transportation made your family's trip even more enjoyable. We also received your feedback regarding the presence of small mosquitoes in the bathroom, and we will inform the relevant team to investigate to ensure the cleanliness and comfort of the rooms are maintained. Thank you for your appreciation of our entire team as well. The spirit of continuous improvement and consistency will drive us to maintain high quality along with ongoing improvements. We are very pleased to know that you and your family plan to stay with us again. May God be the will of the Lord. On your next visit, we hope to welcome you and your family back for a longer stay and an even more memorable experience. See you again at Front One Hotel Mesir Surabaya. May prosperity and the blessings of Allah be upon you. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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Fajrina B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff was very friendly during the hotel check-in process.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Ms. Fajrina B., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your excellent rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are very pleased to know that you had a memorable experience, especially the friendliness of our team during the check-in process. Your compliments motivate the entire front desk team to strive for friendly, efficient, and professional service to all guests. We hope to welcome you back again on your next visit with even better service. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
We stayed for 3 nights and were satisfied with the service and facilities. Overall, it was OK.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your excellent rating and positive review of Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that during your three-night stay you were satisfied with the services and facilities we provided. Your compliments motivate our entire team to strive to maintain the quality of our services and facilities in order to provide a comfortable and memorable stay for all our guests. We hope to welcome you back again on your next visit to Front One Mesir Surabaya. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya
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