Great staff, the service of Metropole staff is the best in all 5 star hotels I have been to, very attentive, very enthusiastic, quick check out, no time wasted. Good quality breakfast.
Ms. Ngoc is very nice, and gave me late check-out even though the hotel is super busy. All staff is very nice and helpful. The room is big and comfortable with Japanese standard. Breakfast is perfect and has some healthy Japanese food. From the old town to the hotel can walk around 20 minutes and 5 minutes by taxi. I recommend the hotel for both business trips and leisure trips. We will come back again. Thank you very much. NP
The hotel has a beautiful view, quite ok facilities, enthusiastic and polite staff, very delicious and varied breakfast! However, the food in the room is limited (only Western dishes, no Vietnamese dishes), I hope the resort will soon add a menu to the menu for variety. Another small suggestion is that each villa should have an outdoor dining table with a roof so that families can eat privately and more cleanly! Currently, there is only a small tea table that does not meet the needs, eating in the room is inconvenient! 🥰
The room is small but clean and beautiful. Right in the center, walking distance to the lake. Staff are very friendly and enthusiastic. I will come back when I come to Hanoi.
- Hotel: clean, comfortable, convenient location to move to the center. Very good customer service, suitable for long-term stay. - Staff: friendly, enthusiastic, hospitable. Always offer good service to customers. - Amenities: swimming pool, gym, yoga, sauna, free launry. Nothing to complain about! Worth the experience, ideal place for your trip.
Good service. They will reach out to you through WhatsApp and make sure that they will assist you during your stay. The hotel is located within walking distance to Hanoi Opera House, which is very close to the VinBus stop to Mega Grand World. There’s also plenty of food and coffee places around the area.