• 12 October 2023, 17:26 (UTC +8) The airline stated that they are unable to offer the affected passengers at the airports any immediate service recovery options, but to initiate your refund process, you are encouraged to kindly contact their representatives at customercare@myairline.my. The team there will assist you on the matter. 12 October 2023, 08:00 (UTC +8) The airline has not confirmed if affected customers will get any refund or compensation. Please come back to this page later for updates.