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Help Center - Bus & Shuttle

General Information

Refund, Reschedule, & Changes

How to Refund or Reschedule Buses & Shuttles Booking

Refund or Reschedule for My Bus Booking

How to Change Booking Details After Payment

How to See the Refund & Reschedule Policy

Bus & Shuttle General Information

How to Select a Bus Seat

Do I need to register or log in to my Traveloka account to book a bus ticket?

I will be traveling with my child, do I have to buy a ticket for the child?

How long in advance can I buy my bus ticket?

Buses & Shuttles Booking

Booking Information

How to Book Buses & Shuttles

How to See the Location of the Boarding and Arrival Point

How to See Bus & Shuttle Routes

How to Check Buses & Shuttles Availability

Buses & Shuttles Ticket Booking Period

Passenger Pick-up and Drop-off Policy

Booking Problems

Cannot Select Boarding and Arrival Point

No Buses & Shuttles Available During Search

Cannot Find Preferred Bus & Shuttle Operator and Schedule

Buses & Shuttles Ticket Payment

How to Pay for Bus & Shuttle Tickets

Have Not Received Proof of Payment/E-ticket

Wrong Payment Amount

Bus and Shuttle Usage

Bus and Shuttle Usage (Check-in)

How to Contact the Bus & Shuttle Operator

How to Use Traveloka E-ticket

How to See Bus & Shuttle Routes

Trip Problems

Bus & Shuttle Have Not Arrived

Bus & Shuttle Not Operating

Missed the Bus & Shuttle

E-ticket Rejected by the Bus & Shuttle Operator

Booking Cancelled by the Bus & Shuttle Operator

Partner with Traveloka

Payment Partners

Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779. An Phu Building, 117-119 Ly Chinh Thang, Ward 7, District 3, HCMC

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