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Help Center - Traveloka Points
Managing Your Points
Earning Traveloka Points
How to earn points
Will I earn Points from Pay upon Check-in bookings?
How many Points will I earn from a transaction?
How do I earn Points and from which transactions?
How to Check the Points I Will Earn from a Booking
Earning Points from Transactions in Different Currencies
Will I still earn Points if I use a coupon or promo code for my payment?
I Don’t Receive Points
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Redeem Points
How to Redeem My Points
Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
I earned some Points from my transaction at Traveloka. What can I use them for?
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Important information
Can I transfer my Points from one account to another?
What will happen to my Points if I refund my booking?
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Cancellations
If I made a booking then decide to request a refund, what will happen to my Points?
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Traveloka Points Info
General information
How to Earn Traveloka Points
What is Traveloka Points?
Do I have to become a Traveloka member to earn Points?
How much is 1 Point worth?
How to Check My Traveloka Points
What are Pending Points and Active Points?
What can I use my Points for?
Can Points expire? If so, how long are they valid for?
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Reward Coupons
Can I refund my coupon after it was redeemed?
What are reward coupons?
Why is my coupon expired?
Where can I find all of my redeemed coupons?
What will happen if my coupon expires?
How to use a reward coupon?
I can’t use my coupon at the merchant’s location. What should I do?
How do I redeem my Points for a reward coupon?
What will happen after I use my coupon?
What will happen after I redeem my Points for a reward coupon?
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Pay upon Check-in extra points VN
What is the term & condition of the Pay upon Check-in extra points program?
How to earn the Pay upon Check-in extra points?
What should I do if I don’t earn the extra points after check-in?
To what extent do I not earn the extra points?
What if I reschedule the booking?
Is it available for all Pay upon Check-in payment methods?
How can I make sure my points are earned?
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Currency & Country Settings
How do I set the default currency of my Traveloka Points account?
Will I earn Points if I make a transaction using a currency different from my account’s default currency?
Can I redeem Points if I make a transaction using a currency other than my account’s default currency?
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