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Help Center - Traveloka Points

Managing Your Points

Earning Traveloka Points

How many Points will I earn from a transaction?

How to earn points

How do I earn Points and from which transactions?

How to Check the Points I Will Earn from a Booking

What should I do if I didn’t receive the correct amount of Points?

Earning Points from Transactions in Different Currencies

Will I still earn Points if I use a coupon or promo code for my payment?

Will I earn Points from Pay upon Check-in bookings?

Redeem Points

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?

How to Redeem My Points

I earned some Points from my transaction at Traveloka. What can I use them for?

Important information

Can I transfer my Points from one account to another?

What will happen to my Points if I refund my booking?

Cancellations

If I made a booking then decide to request a refund, what will happen to my Points?

Traveloka Points Info

General information

How to Earn Traveloka Points

What is Traveloka Points?

Do I have to become a Traveloka member to earn Points?

How much is 1 Point worth?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

How to Check My Traveloka Points

What can I use my Points for?

Reward Coupons

Can I refund my coupon after it was redeemed?

What are reward coupons?

Why is my coupon expired?

Where can I find all of my redeemed coupons?

What will happen if my coupon expires?

How to use a reward coupon?

I can’t use my coupon at the merchant’s location. What should I do?

How do I redeem my Points for a reward coupon?

What will happen after I use my coupon?

What will happen after I redeem my Points for a reward coupon?

Pay upon Check-in extra points VN

What is the term & condition of the Pay upon Check-in extra points program?

How to earn the Pay upon Check-in extra points?

What should I do if I don’t earn the extra points after check-in?

To what extent do I not earn the extra points?

What if I reschedule the booking?

Is it available for all Pay upon Check-in payment methods?

How can I make sure my points are earned?

Currency & Country Settings

How do I set the default currency of my Traveloka Points account?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Can I redeem Points if I make a transaction using a currency other than my account’s default currency?

Partner with Traveloka

Payment Partners

Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779. An Phu Building, 117-119 Ly Chinh Thang, Ward 7, District 3, HCMC

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