Pacific Sands Apartments is located in area / city Mackay.
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Pacific Sands Apartments
Apartments
8.2
/10
Very Good
425 reviews
What Guests Say About Their Stay
Kyle
10.0
/ 10
Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none.
Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Genette
10.0
/ 10
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
William
10.0
/ 10
Staff were amazing very polite abd professional.
Not enough close by eateries or bars.
In the Area
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3 Kirribilli Avenue, Mackay, Queensland, Australia, 4740
Main Facilities
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Swimming Pool
WiFi
Elevator
Available Room Types in Pacific Sands Apartments
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What's around Pacific Sands Apartments
3 Kirribilli Avenue, Mackay, Queensland, Australia, 4740
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Discover More About Pacific Sands Apartments
Location
Pacific Sands Apartments is located in area / city Mackay.
About Pacific Sands Apartments
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Pacific Sands Apartments is a apartment with great comfort and excellent service according to most apartment's guests.
Enjoy luxurious treats and incomparable experience by staying at Pacific Sands Apartments.
All facilities in Pacific Sands Apartments
Others
Things to Do
- Outdoor pool
- Barbecue
- Picnic area
- Garden
- Beach towel
General
- RECEPTION_HALL
- Smoking area
- PARKING
Hotel Services
- Laundry service
- Luggage storage
- Express check-out
Public Facilities
- Others
- Elevator
Connectivity
- Free WiFi
Accommodation Policy & General Information in Pacific Sands Apartments
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Late check-out is available for a fee (subject to availability)
- Credit card charges are subject to a surcharge of 3.52 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 150.00 per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open during the following times:
- Monday - Friday: 8:00 AM - 5:00 PM
- Saturday - Saturday: 9:00 AM - 5:00 PM
- Sunday - Sunday: 9:00 AM - 5:00 PM
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 17:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - 17:00 - to 10:00 |
Available rooms at Pacific Sands Apartments | 51 |
Number of floors in Pacific Sands Apartments | 8 |
Another facilities in Pacific Sands Apartments | Outdoor pool, Barbecue, Picnic area, Garden, Beach towel |
Frequently asked question in Pacific Sands Apartments
What are available facilities at Pacific Sands Apartments?
There are top facilites at Pacific Sands Apartments such as Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Pacific Sands Apartments?
The standard check-in time at Pacific Sands Apartments is starting from 14:00 - 17:00 while the latest check-out time is at Before 10:00
What is the star rating of Pacific Sands Apartments?
Pacific Sands Apartments is a 4.5-star hotel.
How many floors does Pacific Sands Apartments have?
Pacific Sands Apartments has 8 floors.
How many rooms are available at Pacific Sands Apartments?
Pacific Sands Apartments has 51 rooms in total.
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More Reviews from Other Guests in Pacific Sands Apartments
Overall Ratings & Reviews Pacific Sands Apartments
Other sources (425)
8.2
Very Good
From 425 reviews
Cleanliness
8.6
Room Comfort
8.6
Location
7.6
Service and Facilites
8.6
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Traveler Reviews Pacific Sands Apartments
Number of reviews per page
20
40
Top reviews
Ryan
Business and Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing.
The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass.
While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.
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Diane
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
All good
Tim
Leisure Family
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen.
The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.
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Scott
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
good
Ebelina
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Lynette
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Kyle
Business
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none.
Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
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Warren
Business
6.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.
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Joshua
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes.
Overall disappointing experience
Mathew
Business
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great suite of apartments, well appointed even though a bit on the pricier side.
There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning.
A minor quibble but they did not stock the fridge with milk.
Nan
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.
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Verified traveler
Business
6.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Nice quiet neighbour hood.
Pretty clean but not spotless
Only two pillows and no spare blanket
Fabric headboard which grosses me out
Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city
Steve
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.
Jaana
Business
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.
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Emma
6.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The elevator stopped working and we were in the top story. Dust on the top of doors.
David
Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Genette
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Adrian
8.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
Everything was fine
William
Leisure with Friends
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Staff were amazing very polite abd professional.
Not enough close by eateries or bars.
Verified traveler
Leisure with Partner
6.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
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Number of reviews per page
20
40
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