Novotel Cambridge North

Excellent services throughout our stay

Amazing hotel. Friendly staff and perfect location.

Friendly welcome, reception staff were knowledgeable and helpful, communal areas clean and comfy. Parking was a decent price and convenience shop opposite which was handy. Location for train station was amazing with just 1 stop to Cambridge centre. Room- Nice linen, comfy beds, very clean, nice toiletries (though I think the shampoo was actually just shower gel and no conditioner). Great TV with radio and ability to cast from devices. Effective blackout blinds, and despite proximity to train station was very quiet. Temperature control was good. Poor hospitality try! Breakfast- poorly staffed, cereals/ bread/ pastry options were basic, juice machine was poor quality, coffee machine had good options. Cooked breakfast was nice. Continental had a nice variety. Bar/ Restaurant- poorly staff, but nice food, adequate drink selection Leisure facilities- nice pool, adequate gym, changing room cramped with little room for sitting/ putting things down. Lockers were difficult to lock. No spinners or bags for wet swimming costume/ trunks. Loads of towels.

Excellent hotel. Ideal for the train station.

I really enjoyed my stay here. I find it hard to advocate for myself in person about room preferences so emailed a 5 days before my trip and then again via Expedia app a couple of days before and received no response. I did call and they said a note would be added but when I arrived to my room I could see that my preference wasn’t noted so I think communication could be improved. Otherwise, I felt comfortable rooms were very well sound proofed and curtains definitely blackout so I had a great sleep.

Great as a functional stopover and much better than a Premier Inn. Dinner was fine, although clearly pre prepared in some way. Breakfast was great. Rooms modern, clean and with decent beds.

Lovely pool and great gym! The wellness centre was amazing in general! The breakfast was excellent too! The room was lovely and the bathroom was stunning!

We arrived at the hotel late in the evening and were disappointed to find that there was some confusion over the payment of our hotel (and nearly got charged the full amount again until we flagged it) when we had booked and paid in advance through hotels.com. The reception were pleasant and said they would call hotels.com in the morning and clear everything up. We received no confirmation formally that they had done this. We ordered room service on one night and didn’t receive an update/reply through the WhatsApp service so had to keep calling reception to check it had went through. Overall however, our stay was a lovely one. The staff were friendly and helpful when approached and the food at breakfast was plentiful with good choice for kids and adults (as well as healthy options too). We took our dog and the hotel was really well set up so that the whole family was comfortable. We used the swimming pool. Facilities were lovely and clean, although the changing room can get a bit cramped. The swimming pool itself is lovely, however we found that some families were allowing a group of children to flip into the pool causing huge splashes, risk of injury to them and scaring our two very young children each time, so maybe a member of staff popping in and out every so often could resolve this type of behaviour. Overall however, a great stay, perfect location and comfortable for the whole family.

Beautiful looking hotel, lovely inside. We stayed fri to sun, on saturday we all showered after swimming and there is nowhere in the room to hang the towels, we came home saturday night after being out for 9 hrs with a please make my room up sign, room was not made towels were still wet, we explained at reception what had happened and asked for some dry towels, they said they'd be straight up, didn't come at all. Breakfast on the saturday was lovely, the sunday was a disaster, too many people not enough seats, getting people to wait on the couches before going in but no system to it so everyone going in the wrong order as they were just trying to remember people by face, ran out of everything and the guy with the beard being snappy when guests asked for refills of things such as ketchup, which is only available in a bowl with a spoon near the hot food counter, not bottles or sachets.

The only criticism would be the cooked breakfast. The eggs were very hard and hash browns warm, both had been cooked prior and just left under heat lamps.

Brilliant place. Really lovely, modern decor. Rooms were great. Breakfast was outstanding. The pool/sauna is small, but fine. Gym is also small but with good equipment. There’s a bus and train station within the grounds of the hotel, so super convenient for transport into the city. There’s also a co-op shop, inclusive of Costa, on site. We travelled with kids and they were well looked after by the hotel. Also saw a lot of dogs around the place

Their main picture is their swimming pool so I think many people pick it for this reason. I personally just wanted to use the sauna and at the weekend, it was practically impossible. Swimming pool and sauna were very busy, with kids even at 8:50pm (closes at 9pm). If you have kids, great. But otherwise, I'd only stay here if you don't want to use these facilities. They have a great gym (all Technogym equipment) but you can only access it by requesting a separate card which is an unnecessary faff. Really nice decor so good value overall. Our room was right across from station platform which was fun and unexpected.

Quiet location, easy parking.

The stay was really nice and comfortable. Unfortunately there were quite a few dog hairs on the carpet in our bedroom. Although it’s pet friendly I think the cleanliness was not to the standard it should be. Staff were excellent and rectified the problem straight away in particular a member of staff called “Jenny” a real gem.

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Great hotel, super friendly and helpful staff. Rooms were spacious and the location is conveniently right opposite a Co-op and right next to the train station. Parking was cheaper than expected with an off-peak weekend tariff. Lovely breakfast. Leisure facilities were good and maintained but the pool did get very busy at times and it isn't a huge pool. Overall a very pleasurable stay and we would definitely go back.

It was amazing. The staff are friendly and accomodating

Our two-night stay in Cambridge North was satisfactory. The kids enjoyed the indoor pool and breakfast. The room was adequate for our family.

Lovely stay, cannot fault the hotel or the staff. Only issue we had was the aircon was faulty in the room but staff were happy to help.

I have stayed at the Cambridge Novotel several times and it is always a pleasure. I have family in the area so it is very convenient for visiting but it is also my hotel of choice for all the reasons mentioned in the questions above.