Overall Ratings & Reviews Novotel Cambridge North

Lovely hotel and great service. Perfect for a short family stay.

Unfortunately, I was disappointed with several aspects of my stay. I was charged £30 more than my sister-in-law for the same room and package, with the only explanation given being a 30-minute difference in our booking times. This seemed unreasonable and left me feeling frustrated. Directions on where to park could also be clearer. In addition, the kettle in the room kept breaking down, and the TV was faulty and stuck on one channel. These issues affected the comfort and convenience. The positive experience was Genni from reception and breakfast staff who were professional, friendly, and helpful.

New hotel, clean. Just a bit of a functional but flat reception when we arrived. Train station obviously super convenient, just a shame that Cambridge Station (the next stop) is so far out of town - 15 mins walk. We ended up getting an Uber into town, train back.

Nice location and very good conditions of the rooms and common areas

Stopped here to be close to cambridge north train station as was going in to work in cambridge for the day. Ideal location, nice clean hotel with comfy bed. Ordered room service which came quickly and was hot and delicious

Great for a couple of days visiting cambridge

Everything was perfect

Great hotel with excellent transport connections to Cambridge. Just needs some electric car chargers

The hotel is nice but the bed and cover provided for children is not great. The restaurant is quite expensive for what you get, the staff was very nice though. Registration for parking is quite complicated.

Excellent services throughout our stay

Amazing hotel. Friendly staff and perfect location.

Friendly welcome, reception staff were knowledgeable and helpful, communal areas clean and comfy. Parking was a decent price and convenience shop opposite which was handy. Location for train station was amazing with just 1 stop to Cambridge centre. Room- Nice linen, comfy beds, very clean, nice toiletries (though I think the shampoo was actually just shower gel and no conditioner). Great TV with radio and ability to cast from devices. Effective blackout blinds, and despite proximity to train station was very quiet. Temperature control was good. Poor hospitality try! Breakfast- poorly staffed, cereals/ bread/ pastry options were basic, juice machine was poor quality, coffee machine had good options. Cooked breakfast was nice. Continental had a nice variety. Bar/ Restaurant- poorly staff, but nice food, adequate drink selection Leisure facilities- nice pool, adequate gym, changing room cramped with little room for sitting/ putting things down. Lockers were difficult to lock. No spinners or bags for wet swimming costume/ trunks. Loads of towels.

Excellent hotel. Ideal for the train station.

I really enjoyed my stay here. I find it hard to advocate for myself in person about room preferences so emailed a 5 days before my trip and then again via Expedia app a couple of days before and received no response. I did call and they said a note would be added but when I arrived to my room I could see that my preference wasn’t noted so I think communication could be improved. Otherwise, I felt comfortable rooms were very well sound proofed and curtains definitely blackout so I had a great sleep.

Great as a functional stopover and much better than a Premier Inn. Dinner was fine, although clearly pre prepared in some way. Breakfast was great. Rooms modern, clean and with decent beds.

Lovely pool and great gym! The wellness centre was amazing in general! The breakfast was excellent too! The room was lovely and the bathroom was stunning!

We arrived at the hotel late in the evening and were disappointed to find that there was some confusion over the payment of our hotel (and nearly got charged the full amount again until we flagged it) when we had booked and paid in advance through hotels.com. The reception were pleasant and said they would call hotels.com in the morning and clear everything up. We received no confirmation formally that they had done this. We ordered room service on one night and didn’t receive an update/reply through the WhatsApp service so had to keep calling reception to check it had went through. Overall however, our stay was a lovely one. The staff were friendly and helpful when approached and the food at breakfast was plentiful with good choice for kids and adults (as well as healthy options too). We took our dog and the hotel was really well set up so that the whole family was comfortable. We used the swimming pool. Facilities were lovely and clean, although the changing room can get a bit cramped. The swimming pool itself is lovely, however we found that some families were allowing a group of children to flip into the pool causing huge splashes, risk of injury to them and scaring our two very young children each time, so maybe a member of staff popping in and out every so often could resolve this type of behaviour. Overall however, a great stay, perfect location and comfortable for the whole family.

Beautiful looking hotel, lovely inside. We stayed fri to sun, on saturday we all showered after swimming and there is nowhere in the room to hang the towels, we came home saturday night after being out for 9 hrs with a please make my room up sign, room was not made towels were still wet, we explained at reception what had happened and asked for some dry towels, they said they'd be straight up, didn't come at all. Breakfast on the saturday was lovely, the sunday was a disaster, too many people not enough seats, getting people to wait on the couches before going in but no system to it so everyone going in the wrong order as they were just trying to remember people by face, ran out of everything and the guy with the beard being snappy when guests asked for refills of things such as ketchup, which is only available in a bowl with a spoon near the hot food counter, not bottles or sachets.

The only criticism would be the cooked breakfast. The eggs were very hard and hash browns warm, both had been cooked prior and just left under heat lamps.

Brilliant place. Really lovely, modern decor. Rooms were great. Breakfast was outstanding. The pool/sauna is small, but fine. Gym is also small but with good equipment. There’s a bus and train station within the grounds of the hotel, so super convenient for transport into the city. There’s also a co-op shop, inclusive of Costa, on site. We travelled with kids and they were well looked after by the hotel. Also saw a lot of dogs around the place