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Shanaya Resort Malang
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Shanaya Resort Malang
Resorts
Preferred Partner
8.9
/10
Very Good
1,140 reviews
What Guests Say About Their Stay
Ambiance (104)
Staff Friendliness (98)
Hotel Area (95)
Room Space (90)
umu i.
9.7
/ 10
Booked for Ranggawuni room about 10days ago, but when we checked in, the front office said my name is not on the list. So, they upgraded our booking into 1 bedroom villa as a complimentary. The view was great, the room was wide and clean with a fancy bathtub. Thank you Shanaya for making our stay unforgettable.
IMAS S.
9.7
/ 10
is a wonderful place to relax and enjoy the fresh air and nature. cabins were big enough for the two of us and done really nicely. note for some, there is no hot water for showers in the cabins. we loved it and the night life there has plenty to offer.
In the Area
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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
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Available Room Types in Shanaya Resort Malang
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What's around Shanaya Resort Malang
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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152
Discover More About Shanaya Resort Malang
Location
Shanaya Resort Malang is located in area / city Karangploso.
About Shanaya Resort Malang
When staying at a resort, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Shanaya Resort Malang provides a pleasant accommodation for your stay.
Have fun with various entertaining facilities for you and the whole family at Shanaya Resort Malang, a wonderful accommodation for your family holiday.
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Shanaya Resort Malang.
If you plan to have a long-term stay, staying at Shanaya Resort Malang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Shanaya Resort Malang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Shanaya Resort Malang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Shanaya Resort Malang is a resort with great comfort and excellent service according to most resort's guests.
Enjoy luxurious treats and incomparable experience by staying at Shanaya Resort Malang.
All facilities in Shanaya Resort Malang
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Functional Hall
Common Space
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Wedding service
General
- AC
- Banquet
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Recreation room
- Smoking area
Food and Drinks
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Breakfast with surcharge
- Dining area
- No alcohol
Public Facilities
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathtub
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Things to Do
- Barbecue
- Garden
- Outdoor facilities
- Outdoor pool
- Spa
Nearby Facilities
- ATM/Banking
- Gift shop
- Shops
- Supermarket
Business Facilities
- Conference room
- Meeting facilities
- Projector
Sports and Recreations
- Archery
- Horse riding
- Mini golf
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer with surcharge
Accommodation Policy & General Information in Shanaya Resort Malang
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Contact Accommodation Before Arrival
Guests should contact hotel 1 day(s) prior to arrival
Deposit
Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Shanaya Resort Malang | 56 |
Number of floors in Shanaya Resort Malang | 1 |
Another facilities in Shanaya Resort Malang | Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security |
Frequently asked question in Shanaya Resort Malang
What are available facilities at Shanaya Resort Malang?
There are top facilites at Shanaya Resort Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Shanaya Resort Malang?
The standard check-in time at Shanaya Resort Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shanaya Resort Malang provide breakfast?
Yes, Shanaya Resort Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Shanaya Resort Malang
Traveloka (1,140)
Other sources (9)
8.9
Very Good
From 1,140 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.1
Meal
8.6
Location
9.0
Service and Facilites
9.1
People often mention about Shanaya Resort Malang
All
Ambiance (96)
Staff Friendliness (93)
Family Friendly (85)
Hotel Area (85)
Surroundings (82)
Room Space (79)
Bedroom (77)
Bathroom (70)
Activity Option (69)
Wifi (63)
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Traveler Reviews Shanaya Resort Malang
Number of reviews per page
20
40
Customer reviews
F***l
10.0
/10
Reviewed 4 day(s) ago
Addictive 🤍 makes me miss it, everything is all out. 10000000/10. There are many swimming pools so the kids can choose. Every corner presents beauty to the eye, truly calming. Thanks Shanaya 🤍 for being a beautiful part of our vacation.
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fitrianingsih
10.0
/10
Reviewed 4 day(s) ago
Nice view, cool and beautiful, delicious food
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M***a
Staycation
10.0
/10
Reviewed 4 day(s) ago
The view is sooooo ...
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Accommodation's Reply
26 Jul 2025
Dear Mr./Mrs. M*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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I***e
Staycation
10.0
/10
Reviewed 6 day(s) ago
Everything was great, especially the service. Lots of photo spots. I'd love to stay there again.
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Accommodation's Reply
23 Jul 2025
Dear Mr./Mrs. I*e, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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p***a
Staycation
9.1
/10
Reviewed 6 day(s) ago
The place is comfortable, with the soothing sound of the river flowing, the location is affordable, and the road access is easy.
The food has a limited variety and the taste is standard.
The service is friendly and very attentive to guests' needs.
The room cleanliness is a bit lacking, especially the bathroom.
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j***i
Staycation
10.0
/10
Reviewed 7 day(s) ago
Highly recommended, the food is varied, for those who like morning walks, the trekking area is quite good.
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Accommodation's Reply
26 Jul 2025
Dear Mr./Mrs. J*i, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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E***a
Staycation
9.1
/10
Reviewed 1 week(s) ago
Very comfortable, the location is not far from Batu and Malang City, the right choice for bringing the kids for a staycation 🙌🏻
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+2
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. E*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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A***a
9.7
/10
Reviewed 2 week(s) ago
The resort is clean and nice, and the rooms are spacious. The food is okay so far.
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Accommodation's Reply
22 Jul 2025
Dear Mr./Ms. A*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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M***e
8.5
/10
Reviewed 2 week(s) ago
Hotel staff is nice and friendly.. Fast response
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. M*e., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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N***a
9.1
/10
Reviewed 2 week(s) ago
A very pleasant stay experience, especially for those who intend to staycation with family.
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S***s
8.7
/10
Reviewed 2 week(s) ago
The toilet smells of urine, and we need to find a solution to eliminate the odor. Other facilities are okay.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. S*s., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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RP
Radent P.
10.0
/10
Reviewed 2 week(s) ago
I had a wonderful stay here. The staff were very friendly and helpful. Overall, it was amazing. A once-in-a-lifetime stay is a must.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. Radent P., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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F***a
Leisure
9.0
/10
Reviewed 2 week(s) ago
The hotel staff is incredibly friendly.
The family facilities are quite complete, ranging from a playground, tennis table, mini golf, and even billiards.
The only downside is that the buggy carts take a long time to arrive, and it seems like there are not many drivers.
The queue for the buggies is not organized. After ordering a buggy at the reception lobby, new guests immediately boarded it. It seems like it's a first-come, first-served system.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. F*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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F***a
9.0
/10
Reviewed 2 week(s) ago
The staff and employees are incredibly friendly.
The children's facilities are quite adequate, including a playground, mini golf, table tennis, and even billiards.
However, the breakfast variety and taste are a bit lacking.
The breakfast area smells a bit like animal feces when picking up food (not the food, of course), but the area itself.
The buggy carts take a long time to arrive, and it seems like there are not enough buggy drivers.
The buggy queue is disorganized. Even though they ordered a buggy in the lobby, the first-come-first-served one is the only one who arrives. It turns out it's a first-come, first-served system, not someone who orders it at the front desk.
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. F*a, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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O***i
Leisure
9.7
/10
Reviewed 2 week(s) ago
Check in was not on time. Delayed for almost 2 hours, it was a loss because at 2 o'clock we could have rested in the room, we could have enjoyed the facilities. But because of room problems or whatever they said, the check in time was delayed. Initially they wanted to give us compensation in the form of snacks at the restaurant, I thought it wasn't worth it with the check in time wasted for almost 2 hours just to get snacks, I just kept quiet, I thought, well, it's okay. But finally the hotel, especially the receptionist, Ms. Desyn, gave us a free room upgrade as compensation, because the room I booked had problems, and the one that was available was a room near the river, Ms. Desyn was afraid I would be uncomfortable because I brought 2 children, the service was good. All the staff were friendly and responsive, especially Ms. Desyn, very friendly.
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+4
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. O*i, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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n***a
Leisure
7.9
/10
Reviewed 2 week(s) ago
Nice but the lobby atmosphere is not comfortable
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W***h
Leisure
8.8
/10
Reviewed 3 week(s) ago
The accommodation is actually very unique and cute, like a glamping style.
It's just a shame the rooms are poorly maintained.
The sink cabinet is broken, and there are several cobwebs in the bathroom.
The breakfast is quite varied, but it's a shame the brownie tasted bland when I tried it yesterday.
The coffee was also only lukewarm. They said there wasn't any hot water refills, only a thermos. So the coffee didn't taste right.
The hot water and Wi-Fi were all working well. The shuttle service was also good.
Overall, it's good, but it just needs some improvements.
Thanks
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+5
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Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. W*h, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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T
TRIYATNO
Leisure
9.7
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and very responsive to any issues. Thanks.
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Accommodation's Reply
13 Jul 2025
Dear Mr./Ms. Triyatno, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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c***y
Staycation
6.5
/10
Reviewed 3 week(s) ago
the toilet smells of pee
took 3 rooms but 2 of the rooms smelled really bad
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. C*y, Warmest greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so that we may have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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S***a
10.0
/10
Reviewed 3 week(s) ago
The place is nice and clean, the food is delicious and varied.
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Accommodation's Reply
06 Jul 2025
Dear Mr./Mrs. S*a, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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