Hakone Airu

Ryokans
9.0
/10
Exceptional
517 reviews

What Guests Say About Their Stay

Shivan
10.0
/ 10
I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance.
Andréanne
10.0
/ 10
My husband and I stayed here as part of a trip to Japan to celebrate our 10-year anniversary. The staff made us feel welcome and the decor was so wonderful! We really enjoyed the private hot tub in our traditional tatami room. As for the kaiseki dinner, it was delicious but I wasn't prepared for the sheer amount of food! I am not a very big eater (at night) and the successive services impressed me a lot! I think it would have been a suitable amount of food for 3 people. Unfortunately for me, I couldn't make it to the end and ended up wasting some of the meal. As I know Japanese etiquette requires you to finish every thing so as to not waste, I felt bad for a while after. 申しわけありませんでした! Hakone was a quiet moment to ourselves, nestled between Kyoto and Tokyo during our trip. We had a lovely time, thank you!
WeiWei
10.0
/ 10
I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.
In the Area
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499-1 Yumoto, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0311

Main Facilities

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Restaurant
Parking
WiFi
Elevator
Hakone Airu is located in area / city Hakone-machi.
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499-1 Yumoto, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0311
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Location


Hakone Airu is located in area / city Hakone-machi.

About Hakone Airu

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Hakone Airu exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Hakone Airu.

All facilities in Hakone Airu

Others Hakone Airu
Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Bar
  • KAISEKI_MEAL
  • TEA_SERVICE
  • Breakfast

Hotel Services

  • Luggage storage
  • Multilingual staff
  • Front desk
  • Concierge

Transportation

  • Area shuttle with surcharge
  • BUS_STATION_ACCESS_SURCHARGE
  • Valet parking

General

  • PARKING
  • Smoking area
  • Terrace

Things to Do

  • SHOPPING_ON_SITE
  • Spa

Connectivity

  • Free WiFi

Nearby Facilities

  • GIFT_SHOP_OR_NEWSSTAND

Accommodation Policy & General Information in Hakone Airu

Important Note
  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Additional fees may apply to children for items such as meals.

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance. Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 10:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Hakone Airu
15
Number of floors in Hakone Airu
4
Another facilities in Hakone Airu
Others, Safety deposit box, Coffee shop, Bar, KAISEKI_MEAL

Frequently asked question in Hakone Airu

What are available facilities at Hakone Airu?
There are top facilites at Hakone Airu such as Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Airu?
The standard check-in time at Hakone Airu is starting from From 15:00 while the latest check-out time is at Before 10:00
Does Hakone Airu provide breakfast?
Yes, Hakone Airu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hakone Airu

9.0
Exceptional
From 517 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

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Traveler Reviews Hakone Airu

Number of reviews per page
20
40
Top reviews
Shivan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance.
Andréanne
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

My husband and I stayed here as part of a trip to Japan to celebrate our 10-year anniversary. The staff made us feel welcome and the decor was so wonderful! We really enjoyed the private hot tub in our traditional tatami room. As for the kaiseki dinner, it was delicious but I wasn't prepared for the sheer amount of food! I am not a very big eater (at night) and the successive services impressed me a lot! I think it would have been a suitable amount of food for 3 people. Unfortunately for me, I couldn't make it to the end and ended up wasting some of the meal. As I know Japanese etiquette requires you to finish every thing so as to not waste, I felt bad for a while after. 申しわけありませんでした! Hakone was a quiet moment to ourselves, nestled between Kyoto and Tokyo during our trip. We had a lovely time, thank you!
Read More
WeiWei
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.
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Mary Jean
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This ryukon was okay. I loved the private onsen and amazing mountain view. However if you’re getting into the onsen, there are buildings below that may slightly see you. There is a branch gate in front, but it could use more branches for coverage. They provided a kimono. Their food options in hotel were terrible.. food places were a little bit more of a further walk away. I would not necessarily come back to this place, although it was a good experience.
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Jacqueline
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent
Tony
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen.
Sunil
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I think this ryokan is somewhat overrated on Hotels.com. Specifically, first, it is definitely showing its age. Second, if you have back problems, the accommodation might be uncomfortable, because the seat thing is at floor level. I requested a table and a chair, but they didn’t have a high enough table. I found that surprising. The meals are fantastic and the staff are extremely polite.
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Peter
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I would not stay here again. 2nd cup of coffee was extra. Everything extra. Staff has poor communication skills, does not understand. No one is helpful- rules, rules, rules. No management visible or available. Did not honor Expedia perks. Overall not good.
EVAN
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

No taxi service or shuttle to the station. No sidewalks to get to station. Onsen water lacks minerals and doesn’t leave your skin feeling silky or smooth. Didn’t offer dinner service with no restaurant nearby. Thankfully we were given breakfast and it was adequate. Considering the price, dinner should definitely be included.
Regina
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I would highly recommend this hotel. We had a room with a private onsen and enjoyed sitting in it whenever we wanted. A private breakfast and dinner are included and the food was amazing. No need to pay for expensive Kaiseki. We have never felt so pampered.
venci
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The hotel is nice and clean. Dining room staff was nice but food was mediocre. Front office staff can be more guest service focused and speak better English
YING XIA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent service and great dining experience
Nobuyuki
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The dining table was too low so my knees hit beneath the table. The bath room wash area was too cold as it was an open space.
Lloyd
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very nice resort, focused on rest and relaxation. The staff were very responsive, and took care of everything. There is no exercise room, and no western style chairs in the rooms.
Joanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice hotel and very relaxing. The food was amazing here and really enjoyed the traditional Japanese details.
Cheuk Man
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

It's located a little up the hill, which provides a nice view. But not much dining option unless you walk down the hill to the main street. Very nice room and staffs are helpful and friendly.
Jacob
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

This hotel was excellent - fantastic and helpful service, very clean both in the rooms and in the common areas, great food, serene atmosphere, and generously sized rooms. Our room had a balcony with a private onsen, which was absolutely worth the splurge. The view was beautiful. I was pleasantly surprised by how comfy the futons were when we slept. The location was convenient to the bus lines but still so peaceful and quiet. 10/10 stars, without hesitation. I would love to come back!
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suzann
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The ohnsen in ourc room was amazing with a spectacular view. The staff go out of their way to make sure your stay is fabulous.
Monica Marcell
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was an amazing experience to have a room with a private onsen. The environment was so peaceful and serene. The staff was super accommodating & kind!
Yiwen
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

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Number of reviews per page
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