Long Beach Mauritius

We returned to Long Beach after three years and sadly the service has dropped and the facilities are in need of updating. Whilst there we had a day of broken air con, another of no hot water for the showers and another with no power to the electric sockets in our room and a broken phone- they have a WhatsApp chat with you to offer assistance but all issues raised were never replied to. We were on all inclusive package and the mini bar wasn’t refilled for two days. The room wasn’t cleaned on one day too. The bar and setting is good and overall the food is good- a bit hit and miss depending on who is running the kitchen that day but Hasu is incredible. Swimming pool needed a clean as has suncream grease on the top layer. Really sad as we chose to come for our 10th anniversary but we made the wrong choice. Some staff are incredible which made up for some of it and we made the most of the holiday but would never return and wouldn’t recommend anymore. More like 3*

The resort is just amazing! Staff were great! Food was great! It was a beautiful place and very relaxing. Wish we had Hasu including in our all inclusive, even for just one night. I wish I took down every staff members name as they made our stay so enjoyable but I dont want to name only a few people out of fairness, but to the GM, your staff are fantastic and I hope you can reward all of them.

Very nice place to rest and enjoy sea and pool with the family. The amenities part for kids and teenagers is not in the best condition.

we have been satisfied. the cleaning of room was every day sometimes even twice per day. the willingness of staff was super.

Hotel staff service is terrible. The pool needs maintenance as the tiles at the bottom are starting to get off the surface, people are complaining of their food orders they never received. No water bottle in room and when I called 3 times they said they will bring it right away and never received it ! All hotels give complimentary water bottles . Long beach quality of service and even the food have gone down a lot. Will not go back !

Great value. Amazing service. Recommended

Fantastic staff!

Good hotel and spa facilities. Food was excellent in the restaurants. We were half board and think All Inclusive would not be worth the extra money. Difficult to book excursions though the hotel. You needed to book with travel reps that turned up between 10/12 each day (not Sundays). No help from hotel guest services or concierge. Book a table was difficult, you needed to book at least two 2 days in advance. Limited covers per night at all restaurants other than the buffett. Nice that the pool was also right near the beach. Good activities by the beach. Arranged outside of hotel scope. Hear for a fly and flop. Unlikely to visit again, but overall a good holiday.

Lovely hotel, delicious food and excellent staff. Beach and pool area are great. Would stay again.

Lots of things to do in the resort for adults and children and also just to relax

We had a fantastic stay at this hotel! The staff were incredibly friendly and attentive, making feel welcome from the moment we arrived. Their smiles and willingness to assist with any request made my stay truly memorable. The hotel itself was top-notch, with well-maintained facilities, clean and comfortable rooms. Overall, it was a delightful experience…

Had a lovely couples break here in end March - beautifully kept resort with amazing activities, great food and super friendly staff. Would recommend 10/10

Spread out. No water during dinner. Poor service at the restaurant. Not really a 5*star hotel. Reception very primitive.

I’m very please and happy with facilities and the staff awesome.

Was a bit confusing getting from the room to parts of the resort. The signs could be better.

Property in general was ok, however level of service offered for a 5 star was not accepted. From the day we arrived and from the room prep and dining options the service was very slow and not to the level of a 5 star what we paid for. Hotel is fully aware of my feelings and offered me a refund for extra however, this was meant to be an auspicious occasion for our anniversary and I am not happy with Expedia for the hotel marketing and the Sun resorts for the experience we received.

We liked the overall area, everything was well kept (plants, paths, etc.). All staff was kind and friendly. Kids club was a big plus for families with children, having a friendly staff also to kids who do not understand EN/FR. Overall good catering except for the ice cream that could be better. What disappointed us a bit were the locations within the area with a very poor or no wi-fi signal, even at the pool, as well as a lack of sunbeds near the pool and on the beach. If you do not wake up early enough, you probably won´t find a vacant sunbed anymore during the day. But on the whole we enjoyed the stay there.

We had an amazing holiday at Long Beach. Excellent facilities and activities for the entire family. Only downside was the high cost of meals and drinks but otherwise everything else was great. Higly recommend this resort for families.

Stay away from this hotel! We had a terrible experience there and I wouldn’t recommend anyone to stay there. We stayed there for 4 nights, on our last night, when organizing our stuff before the flight we found out that someone was picking our things and took 150$ out of 500$ we had (probably didn’t take all the money because they hoped we wouldn’t notice), when reporting the guest relations and reception they didn’t seem to be surprised and didn’t really do anything about it, only promised they will investigate it. Obviously it wouldn’t help us and we won’t get our money back and not only that, when checking out- we found out some extra charges we didn’t have (also here probably there are people that don’t check their bill and pay things they shouldn’t!) and they didn’t even apologized on it and requested us to pay the money! I would expect them to not charge us for 120$ of charges we had in order to make us to feel a little bit better after this terrible experience of knowing that the someone of the hotel staff got inside our room and picked our personal stuff! Shame on you and hope other guests will be aware that there are thieves walking between them, whatcha your stuff carefully! The location of the hotel is great but there are other hotels that self-respect theirselves and wouldn’t allow their guests to leave with such a bad feeling and aggravation.

Very good hotel, a lot of water activities included, very beautiful pools. All the staff are very helpful, nice. And Thank you to Navin for your help in Ile aux Cerfs.