Hard Rock Hotel Cancun - All Inclusive

No good

The customer service and staffs are very unique and extremely helpful. Overall I really enjoy my stay

Hard rock Cancun is amazing. The service is excellent and the dining options are incredible. Highly recommended

Overall, I enjoyed my stay at this hotel. However, I have to mention that I did not like my treatment at theToro restaurant. I waited for more than 2 hours to go inside. It seemed that if I did not complain, I should have waited even more (as happened with another guest that was upset).

El ambiente es familiar y siempre tienen actividades disponibles para todas las edades.

The a/c did not work in the lobby or 3 main restaurants. And from what I learned staff said it’s been out for a while. This is why the low rating. Fix the a/c!

Disappointed and Misled: A Review of Hard Rock Hotel Cancun My recent stay at Hard Rock Cancun was a string of disappointments wrapped in a sales pitch. From the moment we arrived, the staff asked if it was our first time—only to pass us off to someone offering “free amenities” in exchange for attending a breakfast presentation. What followed felt more like a timeshare ambush than hospitality. The breakfast, marketed as part of our welcome experience, resembled a subpar Holiday Inn buffet. We were seated with a representative who asked intrusive questions about our family, travel spending, and lifestyle—all clearly aimed at data collection. From there, we were escorted around the property with the goal of locating an elusive “club member” to vouch for the experience. Spoiler: no such member was found. Eventually, we were taken to view a suite with inflated pricing—followed by a bait-and-switch comparison showing what it would cost if we joined their program. The finale involved a manager behind a malfunctioning door attempting to close the deal. It felt more like being hustled than hosted. Beyond the aggressive pitch, the room itself had issues. The jacuzzi we were excited to use produced dirty, dark brown bubbles (video attached). Elevators were rundown, poorly ventilated, and uncomfortably hot. And Toro, the restaurant we dined at our final night, featured dated décor with worn purple carpeting—hardly the upscale vibe Hard Rock promotes.

Only thing we didn't like was the pressure of trying to sell us time share within the hotel. They went to the extent to follow us into our private time at the pool. They should not have people working in selling and marketing within the hotel. Makes guest uncomfortable

NEED MORE BEER AND FOOD CHOICES

La atención fue espectacular al igual que la comida y las bebidas. La vista del hotel y las habitaciones son bellas. Mi única recomendación sería modernizar un poco las instalaciones.

No m gustó el servicio

Great place

The room is not confortable¡¡¡ there are a lot of sun light in the morning and the bath room instalations are not well planed

The constant offers to buy programs are annoying (for example: "breakfast" or "welcome package"). They called me more than 3 times.

Excelente el hotel, serivicio los empleados super atentos, la comida 20 de 10 demasiado buena, tragos premium la verdad una super experiencia volveremos pronto. Gracias Hardrock Hotel Cancun

I was pleasantly surprised by the cleanliness and overall quality of the hotel. Our room was spectacular and immaculately clean with an incredible view of both the beach and the pool. The hotel staff were exceptionally friendly and helpful, making our trip truly special. I would highly recommend this hotel to family, friends, and for romantic getaways.

The property getting old lobby area was warmer AC was bad in Dining room was hot you sweat when you eat no ac rooms in 2th floor hall way no ventilation property need upgrade

It was a great place, was expecting more of a cultural vibe. Thought it would have a mixture of Mexican heritage and american

Best place to relax and have fun.

I thought the hard rock was OK but I normally stay at beach Palace and I actually like the rooms better at beach Palace. We had four people to a room and for $10,000. I think they should probably gave us two separate rooms for 11 nights 12 days. We could barely move in the room was so small. The food was excellent. I did have a problem in booking a tour one day they told me it was gonna be one price and the next day they told me a different one so I did not like that but the Benihana style restaurant really made my family happy they loved It