Hard Rock Hotel Cancun - All Inclusive

The hotel was great but in all restauran its no air conditioning super hot terrible all week in all restaurants

We stay there for 5 nights our room was cleaned only two times. We had to call to get clean towels

Ótimo hotel com atendimento perfeito e várias opções de alimentação

Having everything at our fingertips

No good

The customer service and staffs are very unique and extremely helpful. Overall I really enjoy my stay

Hard rock Cancun is amazing. The service is excellent and the dining options are incredible. Highly recommended

Overall, I enjoyed my stay at this hotel. However, I have to mention that I did not like my treatment at theToro restaurant. I waited for more than 2 hours to go inside. It seemed that if I did not complain, I should have waited even more (as happened with another guest that was upset).

Excelente

El ambiente es familiar y siempre tienen actividades disponibles para todas las edades.

The a/c did not work in the lobby or 3 main restaurants. And from what I learned staff said it’s been out for a while. This is why the low rating. Fix the a/c!

Disappointed and Misled: A Review of Hard Rock Hotel Cancun My recent stay at Hard Rock Cancun was a string of disappointments wrapped in a sales pitch. From the moment we arrived, the staff asked if it was our first time—only to pass us off to someone offering “free amenities” in exchange for attending a breakfast presentation. What followed felt more like a timeshare ambush than hospitality. The breakfast, marketed as part of our welcome experience, resembled a subpar Holiday Inn buffet. We were seated with a representative who asked intrusive questions about our family, travel spending, and lifestyle—all clearly aimed at data collection. From there, we were escorted around the property with the goal of locating an elusive “club member” to vouch for the experience. Spoiler: no such member was found. Eventually, we were taken to view a suite with inflated pricing—followed by a bait-and-switch comparison showing what it would cost if we joined their program. The finale involved a manager behind a malfunctioning door attempting to close the deal. It felt more like being hustled than hosted. Beyond the aggressive pitch, the room itself had issues. The jacuzzi we were excited to use produced dirty, dark brown bubbles (video attached). Elevators were rundown, poorly ventilated, and uncomfortably hot. And Toro, the restaurant we dined at our final night, featured dated décor with worn purple carpeting—hardly the upscale vibe Hard Rock promotes.

Only thing we didn't like was the pressure of trying to sell us time share within the hotel. They went to the extent to follow us into our private time at the pool. They should not have people working in selling and marketing within the hotel. Makes guest uncomfortable

El lugar es lindo muy limpio ,los restaurantes son muy buenos pero el personal en los restaurantes en especial la personas que se encargan de darte la mesa son pésimas .

NEED MORE BEER AND FOOD CHOICES

La atención fue espectacular al igual que la comida y las bebidas. La vista del hotel y las habitaciones son bellas. Mi única recomendación sería modernizar un poco las instalaciones.

No m gustó el servicio

Great place

The room is not confortable¡¡¡ there are a lot of sun light in the morning and the bath room instalations are not well planed

The constant offers to buy programs are annoying (for example: "breakfast" or "welcome package"). They called me more than 3 times.