Hotel Villa Margaritas

We arrived after a grueling 6-hour drive at 2:30PM. The staff would not allow us to check in until 3:00. We had to unload all our gear from the car into a cramped storage closet, then unload it 30 minutes later. There was absolutely no reason for this other than a mindless adherence to policy. Then, when we eventually got to our room we discovered that it had no window. We requested a room with a window and were told that only the suites have windows. I then requested a suite and said I'd pay the difference in price. They said "no", so I said I'd book an additional night, two nights in the suite, a win-win offer. They said "no" again because the registration form had already been completed. As you can see from these two examples, the staff at this hotel has been trained to follow rules rather than provide customer service. We booked a room at the Sleep Inn and the vibe is totally better.

The hotel is just two blocks from the ADO bus station so it is ideal for someone who needs a place to stay for the night while in transit. The room was tidy, the beds comfortable. The bathroom could use some repair but we appreciated the ample supply of hot water for showers. Although the room didn't have any kind of a view there's a broad vista from the fourth floor restaurant. The food there was good, and like the room itself, affordable.

We booked this hotel by chance. We were pleasantly surprised by the quality of service at the hotel. For Mexico, this is an example of a good hotel where you want to return. For us, the presence of a coffee maker in the room was a bonus. We were given a room with a balcony overlooking the city and the cathedral. This left us with pleasant memories of this city.

Within walkable distance of various points of interest.

About 20 min. Drive from airport. Clean, quiet, food room service (I did not try the food) from the restaurant within the hotel. This is not a luxurious hotel. It is a good place to sleep over for one night or two. Personnel is not helpful providing information about the area, but there are places to eat and small stores to purchase essentials at walking distance.

Good

The hotel was a little tired - towels frayed, electric sockets not straight in the walls. The key-cards for the room-doors repeatedly failed - I took to calling at the reception desk each time I came in to get mine revalidated before going upstairs, so I wouldn't have the frustration of finding my door unopenable and having to trek downstairs again. The room windows don't tend to face outside, just into dingy internal light wells. And it could be quite loud - poor sound insulation let noise from other guests into the room at all hours. But the staff were helpful and the wi-fi good.

The staff was attentive and kind especially in the restaurant. The sheets and towels were scratchy and of poor quality. The 4th floor wifi worked very poorly.

The front desk was super nice and friendly. The room was big and clean. I really recommend this hotel. Plus the price is nice

It’s a place to sleep, but not much more. It’s missing some basic comfort. The Wi-Fi only worked in the lobby and it was not able to reach the guest room. The parking garage can not fit a SUV and the staff said parking on the street is unsafe.

Rooms are fine. Great hot water. Air cond. worked great. Elevator.

I did not enjoy my stay. The cleaning lady knocked twice even after I told her I didn’t need my room to be cleaned. She then checked the bathroom as if I were hiding someone there. The mirror in the bathroom was dirty and my key suddenly stopped working. Will not come back.

Like me because si Pet friendly

Very nice hotel. Great location both near the bus terminal and within easy walking distance to tour and see the sights.

Although, we enjoyed our staying at this hotel, I was not veery satisfied with the card key. I had to go back and forth too many times to re-activate my card to get into my room. I hope the management fix this problem soon. The staff was very cordial, but unfortunately I was disappointed with Carmen, that the host and that was the name she gave me when I requested a taxi to pick us up in the morning. She suggested that the guy across was the taxi and home owner across who would drive us to the airport. I wanted to talk to this guy so bad, because I felt so about a dog that i observed my whole staying being unattended. The dog never bark, and he looked very sad, so I felt bad for him and I asked the Carmen if I could talk to the dog's owner who happen to be the taxi driver who will drive us to the airport, but when I asked the driver about the dog, he said he didn't know anything about, so I was very disappointed why Carmen lied about. All I wanted was to help the dog and have someone attend to the poor animal whom I observed only been fed once; no one attended to the dog even after I reported to the front desk. Unfortunately, for this reason I would not come back to this hotel; I do not appreciated liars. Thanks,

Fast & easy check in and out process and very friendly staff. Literally 2 minute walk from ADO station and maybe 20 minutes drive to the airport. The room was clean and bigger than expected, good wifi and quiet at night. Overall a really good deal!

Friendly staff. Room wa clean and restaurant on site was great

Alojamiento para pasar la noche, nosotros llegamos tarde del aeropuerto de Villahermosa y fue la mejor opción al estar a 5min andando. El hotel es básico pero bien, se veía limpio. Lo malo fue que las paredes eran de papel y a las 4am escuchamos a una pareja discutir por un rato largo, al final la chica salió al pasillo corriendo y gritando socorro...Esto no fue culpa del hotel pero nos dejó intranquilos y con mal cuerpo.

Estuvo bien mi estancia y buena la atención un cuarto sin ruido

Todo muy bien