Spring Hotel Vulcano

This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.

Great stay. Perfect hotel for tenerife

I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.

We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.

Excellent hotel. Rooms Staff & Reception excellent. Quality of food could be better Food needs to be served & kept hot.

Very good breakfast

Very good. Nice surroundings

The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds

This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.

Hired a car and parking was not easy.

Thoroughly enjoyed our stay at Spring Vulcano Hotel. A good choice of meals and very friendly staff. Would definitely stay here again.

Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.

We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.

The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.

It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers

Very clean hotel, great position and very helpful reception .

This hotel states it has been refurbished ? (rooms well used) Room: Room was cleaned daily, but the floor was dusty when we arrived 2 days afer the hotel had opened, double walk in shower, large tv, comfy beds, small balcony (3 people) Restaurant: Food was served to you from behind protective screens, we thought this was a good idea keeps the food more presentable and hygienic. Plenty of choice at breakfast and evening meal: Breakfast served Scrambled eggs, boiled eggs, fried eggs, omlettes Bacon - Spanish , English Sausages - Spanish , English, German And much more options All staff in the restaurant worked so hard , they were all so freindly, polite and helpfull, they provided an excellent service however we fealt more staff was needed. Gym has a good variety of Technogym equipment, however no air conditioning Wifi was good all over the hotel 5 minute walk to veronicas strip Bad points: Pool area not cleaned daily Extra charges: Towel hire - 1e per day per towel Safe - 3e per day non refundable Mini fridge - 10e or its locked Tea and Coffee charge for restock UP Experience - 40e per day per person you can only book a minimum 3 days over 18s only Building work (jack hammer) going on outside the hotel monday - friday I booked the gym for the same time every day as they stated only 2 persons at any one time, but some days reception staff either double booked/didnt book

Had to change rooms but then ok original room had restaurants over the room also next room had children woh woke us up at 7.00 in the morning

Haven’t been back to this hotel since it was refurbished. Have nothing to criticise, everything from quality of the rooms, the excellent food, friendliness of the staff and the entertainment were everything we wanted from our holiday. We were especially impressed with the design and quality of the bedrooms and the public rooms.

The staff were excellent and first rate at customer service. The rooms were clean and spacious. The food was also excellent and a very varied choice, so that everyone could find something they liked, and catered to dietry needs. The UP rooftop was very good (we got to look round) but was fully booked when we tried to book in. The Spa was excellent and we had some treatments and used the spa a few times. We had to report the stream room not working, but this was fixed within the hour. The lifts, although there were 3, 2 only were working during out visit and this resulted in queues waiting for the lifts. We did not mind walking downstairs but could not walk up. The poolside loungers, although it says they cannot be reserved, were. We had to sit in a semi shaded area whilst there were empty beds with towels on that were not being used, but had been saved. The pool guard did not seem to care and told us there were beds available The hotel entertainment was awful !!