Spring Hotel Vulcano

This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.

Joo

Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.

I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.

Great stay. Perfect hotel for tenerife

I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.

We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.

Excellent hotel. Rooms Staff & Reception excellent. Quality of food could be better Food needs to be served & kept hot.

Lite personell i resepsjonen

Very good breakfast

Very good. Nice surroundings

The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds

Fasiliteter og tilbud om vanngym.

This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.

Hired a car and parking was not easy.

Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.

Excelente

Thoroughly enjoyed our stay at Spring Vulcano Hotel. A good choice of meals and very friendly staff. Would definitely stay here again.

Dásamlegt að dvelja á þessu hóteli. Fullkominn morgunverður, lagt mikið upp úr fjölbreytileikanum. Kvöldverður inn sérlega gróður og aldrei það sama. Aðstaðan við sundlaugina mjög góð, alltaf bekkir til að leggjast á. Goð aðstaða til að slaka á þarna. Staðsetningin er algjörlega frábær. Stutt í alla þjónustu, goða göngutúra, verslanir, veitingastaði eða niður að strönd. Rúmin var að okkar mati ekki sérlega goð en það var það eina sem eitthvað væri hægt að setja út á.

Stort hotell med bra läge och bra rum. Stort utbud av smaklösa maträtter men bra ostbuffé till varje middag. Bra poolområde! Hotellets största nackdel var baren! Där man normalt träffar andra människor där satt alla i en lång rad vilket var otroligt tråkigt. inget bra hotell om man åker ensam och vill träffa andra. Detta hotell inhyser till 80% äldre brittiska gäster